TruStage Mechanical Repair Coverage (MRC) PDF

Mechanical Repair Coverage (MRC) Product Sheet Plans as of 11/15/2023 This product sheet is a quick reference document and is intended solely to provide a general description of the MRC Program. Please refer to the MRC...

Mechanical Repair Coverage (MRC) Product Sheet Plans as of 11/15/2023 This product sheet is a quick reference document and is intended solely to provide a general description of the MRC Program. Please refer to the MRC Service Contract/Policy for complete terms, conditions, and exclusions. Replacement parts may be new, used, non-OEM or remanufactured. In California MRC is insurance referred to as Mechanical Breakdown Insurance or MBI. Plan Types & Eligibility One program for both new and used vehicles with three levels of coverage to choose from depending on the vehicle’s equipment. Platinum Gold Silver Our most comprehensive plan is our Provides coverage for 13 major Provides coverage for 11 major Named Exclusion level of coverage. component groups and is considered a component groups. A basic yet robust Covers everything on the member’s See contract for details value-minded plan. Named plan. Named Component level of vehicle except what’s listed under the Component level of coverage. coverage. What’s Not Covered section. Vehicle Age Current - 15 model years old Current - 15 model years old Current - 15 model years old At time of purchase Mileage* 80,000 miles or less 100,000 miles or less 150,000 miles or less At time of purchase Per repair visit, not per Deductible $0, $100, $250 or $500 $0, $100, $250 or $500 $100, $250 or $500 component covered *Maximum Eligibility for European/Luxury Vehicles is 100,000 miles. Includes Audi, BMW, Fiat, Jaguar, Land Rover, Mercedes Benz, Mini, Porsche, Smart, Tesla, Volvo, & Volkswagen Features Offers a matrix of terms to fit members’ needs based on how long they plan to keep the vehicle and how many miles they drive yearly. Substitute Up to $50 per day for a maximum of 10 days, available on the first day of a covered repair. Rideshare options are now Not available to residents of Transportation available in addition to traditional Rental Car options. (Rideshare, Taxi or Public Transportation is on a reimbursement basis) CA Reimbursement Rental reimbursement Only available to residents of Up to $35 per day (5-day maximum or 10-day maximum for parts delay); available on the first day of a covered repair (CA only) CA 24-hour emergency Up to $125 per occurrence; includes towing, battery jumpstart, fluid delivery, flat tire assistance and lock-out service. Roadside $100 per occurrence for roadside assistance extraction is covered for all states except CA residents of CA Travel expense Up to $200 per day (5-day maximum) for lodging, food, and transportation expenses when a covered breakdown occurs 100 Not available to residents of reimbursement miles or more from home and your vehicle is held overnight at a repair facility NY Up to $800 per occurrence for the repair or, if nonrepairable, the replacement of lost, stolen, or damaged keys (including fob Not available to residents of Key replacement and/or remote) including any programming. Deductible doesn’t apply CT, MA, PA, & VT Provides for the repair of dings and dents, no larger than 4 inches in length/diameter, that are within an accessible area on a Not available to residents of Paintless dent repair body panel of your vehicle and that are repairable through existing paintless dent repair techniques. Deductible doesn’t apply CT Permitted commercial purposes include but are not limited to: vehicles used by a single driver for sales/services (e.g., Commercial / Rideshare Uber/Lyft, real estate, cleaning services, home health/aide care services and gardening) or light duty contracting (e.g., Use electrician, carpenter, and plumber) Pays for covered breakdowns when your vehicle is equipped with a lift kit not to exceed 6 inches, a leveling kit not to exceed Lift/leveling/lowering kit 2.5 inches, or a lowering kit not to exceed 2 inches (lift kit or leveling kit components themselves are not covered) Provides coverage for mobility equipment components when installed by the manufacturer or a licensed, manufacturer- Mobility equipment authorized installer Not available to residents of Shocks & struts Shocks and struts are covered under Platinum plans CA Provides add-on term/add-on miles so the member only pays for the amount of coverage they need. Coverage does not revert Add-on Term/Miles back to original vehicle in-service date Convenient Good at any authorized repair facility in the continental United States of America, Alaska, Hawaii or Canada No out-of-pocket Except for any deductible, the administrator pays the repair facility (via corporate credit card) directly for the covered repair expense If you sell your vehicle privately (within 30 days from the date of sale), the coverage can be transferred (for a $50 Transferable Transfer fees vary by state administrative fee), adding resale value and appeal Cancellation provision and Receive a full refund for an unused agreement within the first 60 days, or a pro-rated refund thereafter less an administrative 60 day “Trial offer” administrative fees vary by fee state Page 1 of 2  Mechanical Repair Coverage (MRC) Product Sheet Features Members Credit Union Employee Helps limit the cost of covered breakdowns and help Helps you protect more members, more ways while Demonstrate your commitment to help members lighten the financial burden for the member and the increasing non-interest income help reduce achieve financial security through credit union people they care about. delinquency and charge-off loans. products and services. Explanation of Coverage MRC is high-quality, comprehensive coverage that helps pay for the cost of parts and labor for any covered vehicle mechanical repair. It provides the needed protection at the time the member’s vehicle is most likely to require repairs. MRC offers different levels of coverage to fit members’ needs. Exclusions & Excluded Vehicles Vehicles used for: Government or emergency services Salvage or rebuilt titled vehicles Trucks rated more than 1 ton Motor Homes Motorcycles Non-U.S. Specification Vehicles Modified Vehicles (except for Lift Kit / Leveling Kit / Lowering Kit & and Mobility equipment) Exotic Vehicles (e.g. Nissan GTR, Maserati, Bentley, Ferrari, Lamborghini, etc.) General maintenance is not covered under any plan type Pre-existing conditions (condition that existed prior to the purchase of the contract/policy) (N/A in GA) Aftermarket items Other exclusions as listed in the contract/policy Gold and Silver levels of coverage: any system or component not specifically listed on the contract/policy. How is it paid for? Members can finance the cost of MRC with their loan so that it is included in their monthly loan payment (this is often the easiest and most convenient method). Additionally, the member could pay for the coverage by cash, check, or credit card to the credit union. Payment methods offered to the member are based on the credit union’s available options. After the credit union has received payment from the member, CUNA Mutual Insurance Agency, Inc. bills the credit union, and the credit union then remits the MRC fee/premium. Assurant bills CUNA Mutual Insurance Agency, Inc. directly. How much does it cost? Cost options (priced to risk) are based on (1) the vehicle manufacturer’s make, model, year, and mileage; (2) choice of term/miles of coverage; and (3) choice of deductible. Cancellation, Refund & Termination Coverage term expires when its time or mileage limit is reached (whichever occurs first). Coverage should be canceled if the vehicle is a total loss or repossessed. In the event the member requests cancellation of the contract*: Within 60 days of the Purchase Date and a claim has not been incurred, a 100% refund of the contract/policy price will be made. After 60 days or if the member has incurred a claim within the first sixty (60) days, a pro-rata refund of the unused Months or unused Miles will be made. The pro-rata refund will be calculated by multiplying the contract/policy price by the lesser percentage of the unused Months or unused Miles compared to the total Months or total Miles of Your contract/policy term, less an administrative fee/premium. The administrative fee is $50 except in CA where the administrative premium is either $25 or 10% of the refund amount, whichever is less. *May vary based on specific state language within the contract Contact & Claims Information Non-CA: Click here for step-by-step instructions in case of a breakdown. CA Only: Click here for step-by-step instructions in case of a breakdown. Member Service Member & Loan Officer Service 24-Hour Roadside Assistance Claims Administration 1-888-557-8955 1-800-752-6265 www.vehiclecareplan.com 1-866-603-5420 7:30am-5:30pm CT, M-F 7:00am-7:00pm CT, M-F The Vehicle Care by Assurant® app gives your member access to all of their service contract/policy benefits from their smartphone or mobile device.* The Vehicle Care app is free and available on the App Store and Google Play Store. Please remind your member to download the app. They can easily register their vehicle by answering a few questions to access app features AND a year of unlimited free advice on setting up in-car technology via the Personal TechPro service. *Vehicle registration in the app will be available 24 hours after purchase. Mechanical Repair Coverage is made available to you by CUNA Mutual Insurance Agency, Inc. and is insured by Virginia Surety Company, Inc. The Assurant® mark and the Vehicle Care by Assurant® application are the sole property of Assurant, Inc. MRC-3489303.10-1023-0425 © TruStage Page 2 of 2