Leadership Class 10 (2023) PDF

# Leading Teams and Leading Change ## Chapter 7 ### What is a team? * **Katzenbach & Smith (2005)** "a small number of people with complementary skills who are committed to a common purpose, performance goals and approach for which they hold themselves mutually accountable" ### Examples of "...

# Leading Teams and Leading Change ## Chapter 7 ### What is a team? * **Katzenbach & Smith (2005)** "a small number of people with complementary skills who are committed to a common purpose, performance goals and approach for which they hold themselves mutually accountable" ### Examples of "small" teams * What type of small teams can you think of? * group assigment * less than 10 individuals * basketball * restaurant project * gaming teams * hockey team * sports * football team * hr for restraunt project * shs lecturers * sport * project * project team * the size of task * informal teams * marketing team * restaurant project team ### Team Leadership (How is it different from leadership?) * **Previous leadership theories:** * Influence subordinates * **Team leadership:** * Fosters integration subordinate action (team process) ### J Richard Hackman * **Leading Teams: Setting the Stage for Great Performances** "I have no question that when you have a team, the possibility exists that it will generate magic, producing something extraordinary. But don't count on it." - J. Richard Hackman ### Effective teams * **Real Team** * Direction * Structure * Supportive Context * Access to Coaching ### How Teams are formed * **The 4 Phases of Team Development** * **Tuckman's Theory** - * **Forming** : Members attempt to figure out their roles and functions. * **Storming** : Members seem distracted and aren’t focusing on the core group project * **Norming** : Disagreements become more civilized and less angry and emotional * **Performing** : Members challenge, evaluate, and destroy ideas. * **Adjourning**: Members are listening and seeking to understand one another * **Performing**: Members begin to enjoy team activities. ### Belbin Team Roles * **Social** * **Teamworker (TW)** * **Resource Investigator (RI)** * **Co-ordinator (CO)** * **Action** * **Shaper (SH)** * **Completer Finisher (CF)** * **Thinking** * **Plant (PL)** * **Monitor Evaluator (ME)** * **Implementer (Imp)** * **Specialist (Sp)** ### Leading Change * **The only constant is change** ### Examples of change * **Humans --> Al** * **General --> Personalized Marketing** * **Excel --> PMS** * **Structural changes (Hygiene, green buildings)** ### How comfortable are you as a leader to implement any of the above change scenarios in your workplace? * **Things are working fine, let's not change it** * **They will just have to change or get out!** * **My staff will hate me, I’ll let someone else do it….** ### Luckily there are solutions to lead change * **Kotter's 8-Step Model** * **01 Create**: Establish a feeling of urgency or hurriedness towards change * **02 Build**: Formulate a guiding coalition * **03 Form**: Develop a strategy to bring about change * **04 Enlist**: Communicate or put forth the vision or strategy for change * **05 Enable**: Empower employees for taking action to incorporate changes * **06 Generate**: Formulate and generate short-term goals * **07 Sustain**: Capitalize of wins or gains in order to produce bigger results * **08 Institute**: Incorporate new and better changes in workplace culture ### Resistance to Change * **Elizabeth Kübler-Ross (1969)** - **Kubler-Ross Grief Cycle** * **Denial:** Avoidance, Confusion, Excitement, Shock/Fear * **Anger:** Frustration, Irritability, Anxiety * **Bargaining:** Struggle to find meaning, To help others, To tell your own story * **Depression:** Helplessness, Hostility, Avoidance * **Acceptance:** Exploring opportunities, Introducing new plans, Moving forward ### Dealing with resistance to change * **Shock** * **Denial** * **Awareness Incompetence** * **Acceptance** * **Testing** * **Search for meaning** * **Integration** ### Strategies (Depending on amount of resistance) * Education and communication * Participation and involvement * Facilitation and support * Negotiation and agreement * Manipulation and co-operation * Explicit or implicit coercion