IT-16.pdf

Question #347 Topic 1 Which of the following statements about change authorization is CORRECT? A. Every time a standard change is requested a change authority is assigned B. The technician making an emergency change can authorize such changes C. The change type and model is the basis for assignin...

Question #347 Topic 1 Which of the following statements about change authorization is CORRECT? A. Every time a standard change is requested a change authority is assigned B. The technician making an emergency change can authorize such changes C. The change type and model is the basis for assigning the change authority D. Ensuring that changes are authorized after their deployment is done by the change authority Correct Answer: C Question #348 Topic 1 Which statement about a ‘continual improvement register (CIR)’ is TRUE? A. Used to help plan changes, assist in communication, avoid conflicts, and assign resources B. Used to select the right method, model or technique for identifying improvements C. Used to track and manage improvement ideas from identification through to final action D. Used to provide a formal description of one or more services, designed to address the needs of a target consumer group Correct Answer: C Question #349 Which of the following practices suggests that organizations should develop competencies in methodologies and techniques, like SWOT (strength, weakness, opportunity and threat) analysis and balanced scorecard review, in order to meet their needs? A. incident management B. Continual improvement C. Service request management D. Change enablement Correct Answer: B Topic 1