II. Management in Service Oriented Business Settings and Business Tools Adoption.pdf

II. Management in Service Oriented Business Settings and Busines Tools Adoption Applied Business Tools Lecture 2 Four broad functions that constitute the work of all managers (Griffin 2014, 7-8) 1. Planning and decision-making; 2.Organizing; 3.Leading; and 4.Controlling. Managers function in a servi...

II. Management in Service Oriented Business Settings and Busines Tools Adoption Applied Business Tools Lecture 2 Four broad functions that constitute the work of all managers (Griffin 2014, 7-8) 1. Planning and decision-making; 2.Organizing; 3.Leading; and 4.Controlling. Managers function in a service-oriented business Target Goals and Decision Making Leading Operations Planning Controlling and Organizing Marketing Human Resource Finance While the availability of BTTs can be a factor in their adoption, managers must decide what tools and technologies can be integrated and utilized by service-oriented organizations. Objectives What is management? This chapter will be divided into the following sections. What is Management? What Do Managers Do? What Is Service Oriented Business? What Do Managers Do In A Service Oriented Business? Organization is a group of people who work together in a setting to achieve set goals. Goals are broad targets set by individuals who are responsible for putting people together to become an organization. To achieve these goals, an organization will need resources, Broadly, skills, talent, and materials can be referred to as resources. Resources can be anything with value or the potential to generate benefit to an individual or organization. Business Tools and Technologies are considered resources. Management can be defined as the set of activities employed to meet the goals of an organization. Management deals with resources and the people who possess them. Managers are tasked with managing the unit and other units attached to it. Business-defined Service Oriented Business A business is a social unit dedicated to creating wealth for its owners and groups of people who depend on it. A service-oriented business is an organization that creates services as outputs A merchandising business is an organization that purchases a finished product and sells it to customers. A manufacturing business is a business that buys raw materials and transforms them into goods. While owners of businesses can be managers, some business owners hire other individuals to do management activities. INPUTS BUSINESS PROCESS OUTPUTS COMPONENTS OF BUSINESS ORGANIZATION Factors affecting Adoption of Busines tools How technology Integrates with Hospitality Industry Reference Applied Business Tools and Technologies in Hotel and Restaurant Management (HRM) by: Richard Philip Gonzalo and Calixto Terence I. Ong. https://youtu.be/dm9kWA5v_Ng