Hospital Management Lec 1 PDF

Principles of Hospital Management  Introduction to Management and organization Try to be on time  The Objectives By the end of this day the participant could be able to: 1. Discuss why it’s important to study management. 2. Explain how managers differ from nonmanagerial...

Principles of Hospital Management  Introduction to Management and organization Try to be on time  The Objectives By the end of this day the participant could be able to: 1. Discuss why it’s important to study management. 2. Explain how managers differ from nonmanagerial employees. 3. Describe how to classify managers in organizations. 4. Define management. 5. Explain why efficiency and effectiveness are important to management. 6. Describe 4 functions of management. 7. Describe Katz’s 3 essential managerial skills. Activity The Value of Studying Management The Value of Studying Management – The universality of management Good management is needed in all organizations. – The reality of work Employees either manage or are managed. – Rewards and challenges of being a manager Management offers challenging, exciting and creative opportunities for meaningful and fulfilling work. Successful managers receive significant monetary rewards for their efforts. What is Management? Definition: Coordinating work activities so that they are completed efficiently and effectively with and through other people Efficiency: getting the most output from the least input Effectiveness: completing activities so that the organization’s goals are attained. Management is… Efficiency Getting work done through others Effectiveness  Managerial Concerns – Efficiency “Doing things right” – Getting the most output for the least inputs – Effectiveness “Doing the right things” – Attaining organizational goals  Who Are Managers? Manager – Someone who coordinates and oversees the work of other people so that organizational goals can be accomplished.  Classification of Managers First-line Managers – Individuals who manage the work of non- managerial employees. Middle Managers – Individuals who manage the work of first-line managers. Top Managers – Individuals who are responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization.  Top Managers Responsible for… Creating a context for change Developing attitudes of commitment and ownership in employees Creating a positive organizational culture through language and action Monitoring their business environments  Middle Managers Responsible for… Setting objectives consistent with top management goals, planning strategies Coordinating and linking groups, departments, and divisions Monitoring and managing the performance of subunits and managers who report to them Implementing the changes or strategies generated by top managers  First-line Managers Responsible for… Managing the performance of entry-level employees Teaching entry-level employees how to do their jobs Making schedules and operating plans based on middle management’s intermediate-range plans What Do Managers Do? Functional Approach – Planning Defining goals, establishing strategies to achieve goals, developing plans to integrate and coordinate activities. – Organizing Arranging and structuring work to accomplish organizational goals. – Leading Working with and through people to accomplish goals. – Controlling Monitoring, comparing, and correcting work. What are the managerial roles Activities Brainstorming 22 Managerial Roles Management Roles Approach (Mintzberg) – Interpersonal roles Figurehead, leader, liaison – Informational roles Monitor, disseminator, spokesperson – Decisional roles Disturbance handler, resource allocator, negotiator What Managers Actually Do (Mintzberg) Interaction – with others – with the organization – with the external context of the organization Reflection – thoughtful thinking Action – practical doing  Skills Approach – Technical skills Knowledge and proficiency in a specific field – Human skills The ability to work well with other people – Conceptual skills The ability to think and conceptualize about abstract and complex situations concerning the organization What Companies Look for in Managers Technical Skills Human Skill Conceptual Skill Design Skill  Managerial levels Lower Middle Top Conceptual skills Human skills Technical skills Conceptual Skills Using information to solve business problems Identifying of opportunities for innovation Recognizing problem areas and implementing solutions Selecting critical information from masses of data Understanding of business uses of technology Understanding of organization’s business model Communication Skills Ability to transform ideas into words and actions Credibility among colleagues, peers, and subordinates Listening and asking questions Presentation skills; spoken format Presentation skills; written and/or graphic formats Effectiveness Skills Contributing to corporate mission/departmental objectives Customer focus Multitasking: working at multiple tasks in parallel Negotiating skills Project management Reviewing operations and implementing improvements  Setting and maintaining performance standards internally and externally Setting priorities for attention and activity Time management Interpersonal Skills Coaching and mentoring skills Diversity skills: working with diverse people and cultures Networking within the organization Networking outside the organization Working in teams; cooperation and commitment  How The Manager’s Job Is Changing The Increasing Importance of Customers – Customers: the reason that organizations exist Managing customer relationships is the responsibility of all managers and employees. Consistent high quality customer service is essential for survival. Innovation – Doing things differently, exploring new territory, and taking risks Managers should encourage employees to be aware of and act on opportunities for innovation. Organization ❑Organization is a system which operates through human activity. ❑Organizations are very complex social formations, their links can’t be described with only one theory. ❑Organization Theories concerns 3 levels: Macro: cooperation among different organization Mezzo: structures of the organizations, and influencing factors Micro: behavior of the members of the organizations, motivation, conflict etc.  Organization is…. – A deliberate arrangement of people to accomplish some specific purpose (that individuals independently could not accomplish alone). Common Characteristics of Organizations – Have a distinct purpose (goal) – Composed of people – Have a deliberate structure The Changing Organization Universal Need for Management  Conclusion 1. Important to study management. 2. Classification of managers in organizations. 3. Management. 4. Why efficiency and effectiveness are important to management. 5. 4 functions of management. 6. 3 essential managerial skills.