GARROD SOCIAL SERVICE.pdf

Presentation 2024 SOCIAL SERVICE www.garrod.ph Social Services Garrod’s Social Service aims to provide comprehensive professional social work services that are responsive to the patients and their families' psycho-social needs and make them participate in the realization of their optimal well-bei...

Presentation 2024 SOCIAL SERVICE www.garrod.ph Social Services Garrod’s Social Service aims to provide comprehensive professional social work services that are responsive to the patients and their families' psycho-social needs and make them participate in the realization of their optimal well-being. The MEDICAL SOCIAL WORKER helps the patients understand their illness or condition and provide them with information about the resources available to them to cope with the emotional, financial, and social needs that arise with a diagnoses.  SERVICES Our Social Services Assistance in availing Psychosocial Support financial support  SERVICES Our Social Services This service addresses and supports the emotional needs of the clients and relatives. Psychosocial Support  SERVICES Our Social Services This service helps clients find where they can seek medical assistance. Assistance in availing financial support  Government Agency DSWD PCSO OP OVP Department of Philippine Charity Office of the Office of the Social Welfare and Sweepstakes President Vice President Development Office  GUARANTEE LETTER A GUARANTEE LETTER is a document issued by the DSWD, PCSO, OVP and OP in favor of the beneficiary addressed to service providers to guarantee the payment of the service on behalf of the client, particularly their medical and burial expenses. REQUIREMENTS REQUIREMENTS REQUIREMENTS REQUIREMENTS QUOTATION LETTER "The pharmacist provides a quotation stating the names of the medicines, their prices, the name of the patient, and the name of the agency." SOCIAL CASE STUDY "The medical social worker provides a case summary of the patient which includes the economic status, financial and environmental status of the patient or client.” ENDORSEMENT LETTER "The medical social worker and pharmacist provide a endorsement letter to a patient. PSYCHOSOCIAL SUPPORT Our Social Services This service addresses and supports the emotional needs of the clients and relatives.  refers to the psychological and material resources provided by a social services to help individuals cope with stress. Emotional Support Informational Support Garrod has got your back Garrod educates and helps when you need it and is the patients and relatives there with a shoulder to cry regarding the NGO and on when things don't go Government agencies that your way. This type of provides a medical support can be particularly assistance and this can also important during times of involve providing guidance, stress or when people are advice, information. feeling alone in these challenging times.  How to handle agitated patients or clients? 1. Stay clam and Composed 2. Listen Actively 3. Maintain Safety Control Your Emotions: Your calm Show Empathy: Acknowledge their Assess the Situation: Determine if there’s an demeanor can have a calming effect on feelings and show that you understand immediate threat to safety. If there is, follow the agitated person. their frustration appropriate protocols. Keep Your Voice Low and Steady: A soft, Don’t Interrupt: Let them express their Keep a Safe Distance: Ensure you have an steady tone can help de-escalate tension. concerns fully before responding. escape route and are not physically cornered.  How to handle agitated patients or clients? 4. Use Non-Threatening Body Language 5. Set Boundaries and Offer Solutions 6. Seek Assistance When Needed Open Stance: Keep your hands visible Set Clear Limits: Explain what behaviors Call for Help: Don’t hesitate to get and avoid crossing your arms. assistance from colleagues or security if are unacceptable in a respectful manner. Neutral Expression: Avoid facial the situation escalates. Provide Options: Offer solutions or expressions that can be perceived as Know Your Limits: Recognize when you alternatives to address their concerns. judgmental or confrontational. need help and involve others. How to handle agitated patients or clients? 7. Follow-Up 8. Training and Preparedness Check Back: Ensure the issue was Regular Training: Participate in conflict resolved satisfactorily. resolution and de-escalation training. Debrief: Reflect on the situation and Practice Scenarios: Engage in role- discuss with your team to improve future playing exercises to build skills. responses. SITUATION: A PATIENT IS UPSET BECAUSE OF A LONG WAITING TIME. SITUATION: A PATIENT IS UPSET DUE TO WRONGLY DISPENSED MEDICINE. SITUATION: A PATIENT IS UPSET BECAUSE OF THE UNAVAILABILITY OF MEDICINE. SITUATION: A PATIENT IS UPSET BECAUSE OF NEAR EXPIRY MEDICINE SERVED. SITUATION: A PATIENT IS UPSET BECAUSE THEY RECEIVED A DAMAGED PRODUCT. THANK YOU 0917-1754-625 [email protected] www.garrod.ph G Business Hub Unit 103 Ground floor 728 Shaw Boulevard, Mandaluyong City, Metro Manila, Philippines 1550