Questions and Answers
What is the primary aim of Garrod's Social Service?
To provide comprehensive professional social work services that support patients and their families' psycho-social needs.
What role does a Medical Social Worker play in relation to patients?
Helps patients understand their illness and provides information about available resources.
Which agency issues a Guarantee Letter?
Psychosocial Support only addresses the emotional needs of the clients.
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What should you do first when handling agitated patients?
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A _____ Letter is provided by the medical social worker and pharmacist to a patient.
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What is the second step when handling agitated clients?
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What should be done if the situation with an agitated patient escalates?
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What information is included in the quotation letter provided by the pharmacist?
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What does the social case study conducted by the medical social worker assess?
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Which type of support is primarily focused on addressing the emotional needs of clients and their relatives?
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What role does informational support play in a social service context?
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What is the first step to take when dealing with agitated clients?
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What document is jointly provided by the medical social worker and pharmacist to patients?
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What does Garrod’s psychosocial support primarily focus on?
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How can a medical social worker assist a patient beyond offering emotional support?
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What is one of the key functions of Assistance in availing financial support?
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Which of the following best describes the purpose of Psychosocial Support?
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Which agency is NOT mentioned as one that issues a Guarantee Letter?
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A Guarantee Letter is primarily used to cover which types of expenses?
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What does the Medical Social Worker provide to patients to help them cope with their diagnosis?
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Which of these services is NOT part of Garrod's Social Service?
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How does Garrod’s Social Service aim to involve patients in their care?
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Which statement about the role of the Medical Social Worker is accurate?
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What is an effective way to control your emotions when dealing with an agitated person?
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Which action should you take to assess the situation with an agitated person?
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What is a key aspect of using non-threatening body language?
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When setting boundaries with an agitated individual, what is the best approach?
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What should you do when an agitated person's situation escalates?
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What is a beneficial practice for maintaining training and preparedness?
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What is an appropriate follow-up action after resolving an issue with an agitated person?
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How can you best demonstrate empathy towards an agitated person?
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Study Notes
Social Services Overview
- Garrod’s Social Service provides professional social work to address the psycho-social needs of patients and their families.
- Medical social workers assist patients in understanding their condition and inform them of resources available for emotional, financial, and social support.
Key Services Provided
- Psychosocial Support: Addresses the emotional needs of clients and their families.
- Financial Assistance: Guides clients on how to access financial support from various government agencies.
Government Agencies for Assistance
- Department of Social Welfare and Development (DSWD)
- Philippine Charity Sweepstakes Office (PCSO)
- Office of the President (OP)
- Office of the Vice President (OVP)
Guarantee Letter
- Issued by DSWD, PCSO, OVP, and OP, this document guarantees payment for medical and burial expenses on behalf of the client.
Required Documentation for Services
- Quotation Letter: Details medicines with prices and patient information from the pharmacist.
- Social Case Study: Summary of the patient's economic, financial, and environmental status prepared by the medical social worker.
- Endorsement Letter: Issued by medical social workers and pharmacists to the patient outlining necessary support.
Psychosocial Support Explained
- Emotional and informational support offered to help clients cope with stress.
- Provides guidance on available medical assistance from NGOs and government agencies.
Handling Agitated Patients
- Stay Calm and Composed: Maintain a steady tone and control emotions to de-escalate tension.
- Listen Actively: Allow patients to express frustrations fully without interruptions.
- Maintain Safety: Assess the environment for threats and ensure a clear escape route.
Techniques for De-escalation
- Non-Threatening Body Language: Keep hands visible, maintain an open stance, and avoid crossing arms.
- Set Boundaries: Clearly explain unacceptable behaviors respectfully.
- Offer Solutions: Provide alternatives to address the patient's concerns while recognizing when to seek help if needed.
Follow-Up and Training
- Regularly check back with patients to ensure their concerns are resolved satisfactorily.
- Participate in training sessions focusing on conflict resolution and de-escalation strategies.
Common Patient Situations
- Managing patient dissatisfaction due to long waiting times or incorrectly dispensed medicine.
- Addressing concerns regarding unavailability or near-expiry medications and damaged products.
Contact Information
- Phone: 0917-1754-625
- Email: [email protected]
- Website: www.garrod.ph
- Address: Unit 103 Ground Floor, 728 Shaw Boulevard, Mandaluyong City, Metro Manila, Philippines 1550
Social Services Overview
- Garrod’s Social Service focuses on professional social work that addresses the psycho-social needs of patients and their families.
- A Medical Social Worker provides information about resources to help cope with emotional, financial, and social challenges arising from health diagnoses.
Services Offered
- Psychosocial Support: Supports emotional needs of clients and their relatives during difficult times.
- Financial Support Assistance: Aids clients in securing financial assistance through various government agencies.
Government Agencies Involved
- DSWD (Department of Social Welfare and Development)
- PCSO (Philippine Charity Sweepstakes Office)
- OP (Office of the President)
- OVP (Office of the Vice President)
Guarantee Letter
- Issued by government agencies to ensure payment for medical and burial expenses on behalf of the client.
Key Documentation Requirements
- Quotation Letter: Details medicines, prices, and patient information from the pharmacist.
- Social Case Study: A summary provided by the medical social worker, outlining the patient’s economic and environmental status.
- Endorsement Letter: A collaborative document from the medical social worker and pharmacist to support the patient's requirements.
Psychosocial Support Explained
- Emotional Support: Offers understanding and comfort to clients, assisting them when feeling overwhelmed.
- Informational Support: Educates patients on NGO and government services for medical assistance, providing guidance and advice.
Techniques for Handling Agitated Patients
- Stay Calm and Composed: Maintain a steady demeanor to help de-escalate tension.
- Listen Actively: Acknowledge and validate the patient's feelings without interruption.
- Maintain Safety: Assess the situation for threats and ensure safety for everyone involved.
Additional Strategies for Managing Situations
- Use Non-Threatening Body Language: Keep hands visible and avoid crossing arms.
- Set Boundaries and Offer Solutions: Clearly explain unacceptable behaviors respectfully and provide options for resolution.
- Seek Assistance When Needed: Involve colleagues or security if a situation escalates beyond personal management.
Follow-Up and Training
- Follow-Up: Check back with patients to ensure satisfaction with the resolution of their concerns.
- Regular Training: Engage in conflict resolution and de-escalation training, including practicing scenarios with the team.
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Description
Test your knowledge of Garrod’s Social Service and its role in addressing the psycho-social needs of patients and their families. This quiz covers key services, government assistance agencies, and required documentation for accessing support. Explore the vital resources available for emotional and financial support.
