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Noida Institute of Engineering and Technology, Greater Noida Organization Behavior Unit: 3 Fundamentals of Management (ACSBS0505)...

Noida Institute of Engineering and Technology, Greater Noida Organization Behavior Unit: 3 Fundamentals of Management (ACSBS0505) Shruti Mittal Assistant Professor Course Details (B Tech CSBS 5th Sem ) MBA Ms. Shruti Mittal Management Theories (ACSBS0505) Unit I 22/10/2024 1  Index/ Content S. No. Index 1. Name of Subject with code, Course and Subject Teacher 2. Brief Introduction of Faculty member with Photograph 3. Evaluation Scheme 4. Syllabus 5. Branch wise Application 6. Course Objective(s) 7. Course Outcome(s) 8. Program Outcomes (POs) 9. COs and POs Mapping 22/10/2024 Ms. Shruti Mittal Management Theories (ACSBS0505) 2 Unit I  Index/ Content S. No. Index 10. Program Specific Outcomes (PSOs) 11. Cos and PSOs Mapping 12. Program Educational Objectives (PEOs) 13. Result Analysis 14. End Semester Question paper Templates 15. Prequisite/Recap 16. Brief Indtroduction about the Subject with Videos 17. Unit Contents 18. Unit Objectives 19. Topic Objectives/ Topic Outcome 22/10/2024 Ms. Shruti Mittal Management Theories (ACSBS0505) 3 Unit I  Index/ Content S. No. Index 20. Lecture related to topic 21. Daily Quiz 22. Weekly Assignment 23. Topic Links 24. MCQs 25. Glossary Questions 26. Old question papers 27. Expected Questions 28. Recap of unit 22/10/2024 Ms. Shruti Mittal Management Theories (ACSBS0505) 4 Unit I  Brief Introduction of the Faculty Member 22/10/2024 Ms. Shruti Mittal Management Theories (ACSBS0505) 5 Unit I  Evaluation Scheme 22/10/2024 Ms. Shruti Mittal Management Theories (ACSBS0505) 6 Unit I  Subject Syllabus Unit I Concept and Foundations of Management, Evolution of Management Thoughts [Pre-Scientific Management Era (before 1880), Classical management Era (1880-1930), Neo-classical Management Era (1930- 1950), Modern Management era (1950-on word). Contribution of Management Thinkers: Taylor, Fayol, Elton Mayo etc. Unit –II -Planning, Organizing, Staffing, Directing, Controlling 22/10/2024 Ms. Shruti Mittal Management Theories (ACSBS0505) 7 Unit I  Subject Syllabus Unit III- Introduction, Personality, Perception, Learning and Reinforcement, Motivation, Group Dynamics, Power & Influence, Work Stress and Stress Management, Decision Making, Problems in Decision Making, Decision Making, Organizational Culture, Managing Cultural Diversity. Unit IV-Classical, Neoclassical and Contingency approaches to organizational design; Organizational theory and design, Organizational structure (Simple Structure, Functional Structure, Divisional Structure, Matrix Structure) 22/10/2024 Ms. Shruti Mittal Management Theories (ACSBS0505) 8 Unit I  Subject Syllabus Unit V- Concept, Nature, Importance, Attributes of a leader, developing leaders across the organization, Leadership Grid. Ethics and Business, Ethics of Marketing & advertising, Ethics of Finance & Accounting, Decision – making frameworks, Business and Social Responsibility, International Standards, Corporate Governance, Corporate Citizenship, Corporate Social Responsibility 22/10/2024 Ms. Shruti Mittal Management Theories (ACSBS0505) 9 Unit I  Branch Wise Application Being a core subject this subject will help the students gain understanding of the functions and responsibilities of managers. It shall provide students the tools and techniques to be used in the performance of the managerial job. And will also enable them to analyze and understand the complex human behaviour at organization. 22/10/2024 Ms. Shruti Mittal Management Theories (ACSBS0505) 10 Unit I  Course Objective This course will teach students the management theories, evolution of management over the years and few basic concepts without going into the details. After studying this course the students will develop an understanding about how organizations work and find it easier to grasp the intricacies of other management areas such as finance, marketing, strategy etc. which will be taken up in future terms. 22/10/2024 Ms. Shruti Mittal Management Theories (ACSBS0505) 11 Unit I  Course Outcome CO1-Remember management concepts Knowledge (K2), Remembering (K1) & theories. CO2-Understand and apply the principles of planning, organizing & Comprehending (K 3) directing in solving contemporary issues of organization. CO3-Analyze and evaluate the Knowledge (K2), Analyzing (K5) behavior for enhancing individual and group performance. CO4-Understand and apply concept of Knowledge (K2), Applying (K4) organizational design. Applying (K4) CO5-Understand and apply leadership theories in business situations. 22/10/2024 Ms. Shruti Mittal Management Theories (ACSBS0505) 12 Unit I  Program Outcomes 1. Engineering knowledge: Apply the knowledge of mathematics, science, engineering fundamentals, and an engineering specialization to the solution of complex engineering problems. 2. Problem analysis: Identify, formulate, review research literature, and analyze complex engineering problems reaching substantiated conclusions using first principles of mathematics, natural sciences, and engineering sciences. 3. Design/development of solutions: Design solutions for complex engineering problems and design system components or processes that meet the specified needs with appropriate consideration for the public health and safety, and the cultural, societal, and environmental considerations. 4. Conduct investigations of complex problems: Use research-based knowledge and research methods including design of experiments, analysis and interpretation of data, and synthesis of the information to provide valid conclusions. Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 13 Unit I  Program Outcomes Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 14 Unit I  Program Outcomes Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 15 Unit I  CO-PO Mapping Fundamentals of Management (ACSBS ) PO PO PO1 CODE PO1 PO3 PO4 PO5 PO7 PO8 PO9 PO10 PO12 2 6 1 ACSBS 3 3 2 2 1 2 - 2 3 2 - 3 ACSBS 3 3 3 2 2 3 2 2 3 - 1 3 ACSBS 3 3 2 2 2 2 2 2 2 3 - 3 ACSBS 3 2 2 3 1 2 2 - 2 - - 3 ACSBS 3 1 2 2 2 2 - - 2 2 - 3 Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 16 Unit I  Program Specific Outcomes At the end of the program, the student will be able to PSO1: Apply technical and business knowledge to solve complex problems and face current business challenges. PSO2: Explore modern tools and technologies and apply the knowledge to design and develop solutions for betterment of the society. PSO3: Work innovatively and communicate effectively with professionals worldwide and pursue lifelong learning to add value to society and environment. Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 17 Unit I  PSO-CO Mapping Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 18 Unit I  Program Educational Objectives PEO1:Able to apply sound knowledge in the field of information technology to fulfill the needs of IT industry. PEO2:Able to design innovative and interdisciplinary systems through latest digital technologies. PEO3:Able to inculcate professional and social ethics, team work and leadership for serving the society. PEO4:Able to inculcate lifelong learning in the field of computing for successful career in organizations and R&D sectors. Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 19 Unit I  Result Analysis No. of students in Marks Range Subject Sectio Faculty Name Total Pass % Overall Highes Average 40 51 61 71 >81 Name n Studen Studen Section % Result t Marks Marks - - ts ts wise of - 60 70 - Result Subject 50 80 HRM - Ms. Preeti 27 27 100% 100% 73 64 0 7 14 6 0 Singh Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 20 Unit I  End Semester Question Paper Template Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 21 Unit I  End Semester Question Paper Template Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 22 Unit I  End Semester Question Paper Template Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 23 Unit I  Prerequisite Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 24 Unit I  Brief Introduction about the Subject  This subject is about Management ,who managers are and about the nature of their work.  The subject gives knowledge about evolution of Management.  The subject is about knowing the dimensions of the planning- organizing-leading-controlling (P-O-L-C) framework.  Understand what behaviour means at the individual and group levels.  The subject introduces Leadership and Managerial ethics in an organization.  https://www.youtube.com/watch?v=GtHG_9pwI0o  https://www.youtube.com/watch?v=d1jOwD-CTLI  https://www.simplilearn.com/principles-of-management-by-henri-fay ol-article Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 25 Unit I  Unit Content Unit III 1. Personality, Perception, Learning and Reinforcement 2. Motivation, Group Dynamics, Power & Influence, Work Stress and Stress Management. 3. Decision Making, Problems in Decision Making, Decision Making, Organizational Culture, Managing Cultural Diversity. Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 26 Unit I  Unit Objectives  To understand the Personality, Perception, Learning and Reinforcement, Motivation.  To understand Group Dynamics, Power & Influence, Work Stress and Stress Management,  To understand Decision Making, Problems in Decision Making,  To understand Organizational Culture, Managing Cultural Diversity. Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 27 Unit I  Topic Objective/ Topic Outcome Mapping Name of Topic Objective of Topic with CO Personality, Perception, Leraning To study the concept of Perception ,Personality and CO3 Learning Personality, Perception, Leraning To understand the CO3 important factors contributing to Perception ,Personality and Learning Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 28 Unit I  Meaning of Personality Personality is the sum total of the ways in which an individual reacts and interacts with others.” Academician defines personality as:  External appearance and behaviour.  The inner awareness of the self as a permanent organising force.  The particular organization of measurable traits, both inner and outer. Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 29 Unit I  Determinants of Individual Personality or Nature Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 30 Unit I  Types of Personality Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 31 Unit I  Types of Personality Type A Personality –  Are always moving, walking, and eating rapidly;  Feel impatient with the rate at which most events take place;  Strive to think or do two or more things at once;  Cannot cope with leisure time;  Are obsessed with numbers, measuring their success in terms of how many or how much of everything they acquire. Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 32 Unit I  Types of Personality Type B Personality-  Never suffer from a sense of time urgency with its accompanying impatience;  Feel no need to display or discuss either their achievements or accomplishments;  Play for fun and relaxation, rather than to exhibit their superiority at any cost;  Can relax without guilt. Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 33 Unit I  Big 5 Personality Traits motional aturity Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 34 Unit I  Concept of Perception Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 35 Unit I  Concept of Perception What one perceives may be different from objective reality. There is often disagreement among the individuals in the organization in relation to pay and allowances, administrative back up, policies and procedures and the place of work itself. It would often be observed that the manager is rated differently by his subordinates because of the different perception of the individual about the manager. Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 36 Unit I  Definition of Perception  Perception is defined as “a process by which individuals organise and interpret their sensory impressions in order to give meaning to their environment (Robbins)”  Perception (from the Latin perceptio, meaning gathering or receiving) is the organization, identification, and interpretation of sensory information in order to represent and understand the presented information or environment. Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 37 Unit I  Definition of Perception Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 38 Unit I  Perceptual Process Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 39 Unit I  Perceptual Process Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 40 Unit I  Factors Influencing Perception Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 41 Unit I  Errors or Barriers of Perception Selective Perception Halo effect Stereotyping Projection Attribution Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 42 Unit I  Improving Perception Perceiving oneself accurately Improving one's self concept Having positive attitude Be empathetic Avoiding perceptual distortion Communicating openly Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 43 Unit I  Behavioral Implications of Perception Perception is very important in understanding human behavior because every person perceives the world and approaches life problems differently. If people behave on the basis of their perception, we can predict their behavior in the changed circumstances by understanding their present perception of the environment. With the help of perception, the needs of various people can be determined, because people’s perception is influenced by their needs. Perception is very important for the manager who wants to avoid making errors when dealing with people and events in the work setting. Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 44 Unit I  Learning It can be defined as a relatively permanent change in behaviour or potential behaviour as a result of direct or indirect experience. Learning is thus a change in behaviour as a result of experience. Learning Definition Learning is any relatively permanent change in behaviour that occurs as a result of experience.- Stephen P. Robbins Learning can be defined as relatively permanent change in behaviour potentially that results from reinforced practice or experience.- Steers and Porter. Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 45 Unit I  Learning Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 46 Unit I  Nature of Learning Learning is a relatively permanent change in knowledge or behavior that results from practice or experience. There are several key points in this definition.  Learning leads to change  Change in knowledge or behavior has to be relatively permanent or long-lasting  Learning takes place as a result of practice or through experience Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 47 Unit I  Elements of Learning Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 48 Unit I  Daily Quiz  Which of the following words does NOT describe perception? a) A passive process b) A psychological process c) No direct contact with the physical world d) Using sense organs  Sensation is to ________ as perception is to ________. a. vision, olfaction b. conscious, unconscious c. awareness, interpretation d. taste, vision Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 49 Unit I  Daily Quiz  Who propounded the Need's Theory a. Frederick Herzberg b. Alderfer c. Abraham Harold Maslow d. None of the above  The two factor theory is based on which factors? a. Hygiene and behavioural b. Safety and self - esteem c. Self - actualisation and status quotient d. None of the above Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 50 Unit I  Daily Quiz  Every individual is ________ by their personality. a) Intellectual b) Specific c) Unique d) Systematic  Outgoing, talkative, social are part of __________ Personality Trait as per big 5 personality trait a) Friendly b) Openness to experience c) Introversion d) Extroversion Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 51 Unit I  Recap In this topic, We learned about Personality, Perception and Learning Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 52 Unit I  Noida Institute of Engineering and Technology, Greater Noida Motivation, Group Dynamics, Power, and Stress Management Topic 2 Fundamentals of Management (ACSBS0505) Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 53 Unit I  Prerequisite Knowledge of Management/ Learning in Organisation Management Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 54 Unit I  Topic Objective & Topic Outcome Mapping Name of Topic Objective of Topic with CO Motivation, Group Dynamics To study the Motivation and Group Dynamics CO3 Power & Stress Management To study Power & CO3 Influence, Work Stress and Stress Management Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 55 Unit I  Meaning of Motivation  Motivation refers to the way in which urges, drives, desires, aspirations, strivings or needs direct, control or explain the behavior of human beings”.  Derived from the word “motive”.  It is an inner state that activates ,energizes or moves an individual ,his behavior towards goals.  A motive is “an inner state that energises, activates or moves, and that directs or induces human behaviour towards goals.” Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 56 Unit I  Nature of Motivation Internal Complex feeling process Continuous Dynamic process process Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 57 Unit I  Objectives of Motivation Higher efficiency Optimum utilization of resources Reduction in labor turnover Better industrial relations Facilitates of change Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 58 Unit I  Maslow’s Need Hierarchy Theory of Motivation Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 59 Unit I  Herzberg’s Two Factor Theory A research was conducted by Herzberg and his associates based on the interview of 200 engineers and accountants who worked for eleven different firms in Pittsburgh area. Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 60 Unit I  Meaning & Type of Group Behavior  A group is defined as ‘two or more individuals, interacting and mutually dependent on each other, who have come together to achieve particular objectives’  In simple words, group means two or more individual who share common values, norms and interest. Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 61 Unit I  Types of Group Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 62 Unit I  Characteristics of Group Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 63 Unit I  Why People Join Group??? Securit Status y Self Affiliatio Esteem n Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 64 Unit I  Features of Group Dynamics Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 65 Unit I  Power in Organizations The concept of power refers to the capacity that a person has to influence the behaviour of another person. The influencing person influences another person to make them act in accordance with the influencing persons’ wishes. Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 66 Unit I  Sources of Power Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 67 Unit I  Stress in Workplace Stress is a physiological abnormality at the structural or bio- chemical level caused by overloading experiences.” “Stress is an adaptive response to an external situation that results in physical, psychological and or behavioural deviations.” Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 68 Unit I  Stress in Workplace Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 69 Unit I  Causes of Stress in Workplace Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 70 Unit I  Stress Management at Workplace Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 71 Unit I  Daily Quiz  Which of the following are the basic sources of stress a) The Environment b) Social Stressors c) Physiological d) Thoughts e) All of the above  The following are the characteristics of Negative Stress a) It causes anxiety b) It feels unpleasant c) It decreases performance d) All of the above Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 72 Unit I  Daily Quiz  ____ power represents the compliance that is achieved based on the ability to distribute positive benefits that others view as valuable. (a) Legitimate (b) Coercive (c) Reward (d) Personal  Legitimate power is directly based on ________. (a) the charisma of the leader (b) interpersonal trust and commitment of the manager (c) structural position of the manager in the organization (d) personality traits of the manager Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 73 Unit I  Daily Quiz  Which among the following is the highest level need under Need Hierarchy Theory of Motivation? a) Physiological Need b) Safety and Security Needs c) Social Needs d) Self-esteem Needs e) Self Actualization Needs D. Which among the following is not a deficiency need that arises due to deprivation? a) Physiological Need b) Safety and Security Needs c) Social Needs d) Self-esteem Needs e) Self Actualization Needs Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 74 Unit I  Daily Quiz  ________ power is influence wielded as a result of proficiency, special skill, or knowledge. (a) Legitimate (b) Reward (c) Referent (d) Expert  How many levels are there in Needs Hierarchy theory of motivation? a) 6 b) 5 c) 4 d) 3 e) 2 Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 75 Unit I  Noida Institute of Engineering & Technology, Greater Noida Decision Making, Organizational Culture and Managing Cultural Diversity Topic 3 Fundamentals of Management (Core) Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 76 Unit I  Prerequiste/ Recap Basic Principles of Management Functions of Management Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 77 Unit I  Topic Objective/ Topic Outcome Mapping Name of Topic Objective of Topic with CO Decision Making To study the Decision Making, Problems in CO3 Decision Making, Decision Making Cultural Diversity Organizational Culture, Managing Cultural Diversity Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 78 Unit I  Decision Making  The selection of a (best) course of action from among alternatives.  A plan cannot be said to exist unless a decision- a commitment of resources, direction, or reputation- has been made  Core of Planning. Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 79 Unit I  Definition of Decision Making Trewatha & Newport defines decision making process as follows:, “Decision-making involves the selection of a course of action from among two or more possible alternatives in order to arrive at a solution for a given problem”. Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 80 Unit I  Decision Making Process Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 81 Unit I  Types of Decisions 1. Programmed and Non-Programmed Decisions 2. Routine and Strategic Decisions 3. Organizational and Personal Decisions 4. Individual and Group Decisions 5. Policy and Operation Decisions and 6. Long-Term Departmental and Non-Economic Decisions. Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 82 Unit I  Other Decision Making Techniques Marginal Analysis Financial Analysis Break-Even Analysis Ratio Analysis Operations Research Technique Game Theory Simulation Decision Tree. Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 83 Unit I  Organization Culture Organizational culture is the collection of values, expectations, and practices that guide and inform the actions of all team members. Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 84 Unit I  Features of Organization Culture Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 85 Unit I  Dimensions of Organization Culture Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 86 Unit I  Workforce Diversity Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 87 Unit I  Benefits of Cultural Diversity  Increase people interpersonal skills because people from different cultures when working together can easily understand others’ views.  Increase teamwork as a result of increased interpersonal skills.  Expand innovation and creativity. Indeed, employees of different backgrounds can help out a lot when it’s time to create new project. Also, it means different solutions to a common problem.  Grow company credibility because having people from various backgrounds can make the company more attractive to potential guests and future workers.  22/10/2024 Ms. Shruti Mittal Management Theories (ACSBS0505) 88 Unit I  Challenges of Cultural Diversity  Creating programs that improve awareness of cultural diversity  Improving positive attitudes towards cultural differences  Realizing the same points of view and relations among different ethnic groups  Being flexible in communication  Showing personal concerns and confusions when encountering cultural obstacles  Establishing cultural diversity committees Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 89 Unit I  Challenges of Cultural Diversity  Creating programs that improve awareness of cultural diversity  Improving positive attitudes towards cultural differences  Realizing the same points of view and relations among different ethnic groups  Being flexible in communication  Showing personal concerns and confusions when encountering cultural obstacles  Establishing cultural diversity committees Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 90 Unit I  Daily Quiz  ___ decisions arise because of unstructured problems. A. Programmed Decisions B. Policy decisions C. Non programmed decsions D. Operational decisions  The selection of best alternative from many alternatives is known as__________. A. selection. B. decision-making. C. organizing. D. budgeting. Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 91 Unit I  Daily Quiz  Placing a purchase order is an example of ________. A. programmed decision. B. non-programmed decision. C. major decision. D. Decision  Non-programmed decision is also called _____________. A. routine decisions. B. structured decisions. C. strategic decisions. D. operative decisions. Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 92 Unit I  Daily Quiz  Under which conditions ,a manager has only little information and he is not sure about its reliability also- A. Risk B. Uncertainty C. Certainty D. None of the above  Under which method variables of the actual system are structured in the model and suitable action is developed for tackling the real situation- A. Marginal analysis B. Cost benefit analysis C. Simulation D.None Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 93 Unit I  Recap In this topic ,we learned about Decision Making We have also learned about Organization Culture, Workforce Diversity Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 94 Unit I  Weekly Assignment Q.1. Elaborate the decision making. What are the different types and techniques of decision making? Q.2. How a manager can take the effective decisions? Discuss. Q.3. Explain the concept of Workforce Diversity. Q.4. List the causes of Stress and how can workplaces start with Stress Management. Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 95 Unit I  YouTube & NPTEL Video Links along with Online Course Details https://www.youtube.com/watch?v=Jg62oeEzMkU https://www.youtube.com/watch?v=VFjkqmUP84w Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 96 Unit I  MCQs 1. Non programmed decisions are most likely to be made by: a. middle management. b. lower management. c. Top management. d. supervisory management. 2. The first step in decision making is to: e. establish priorities f. establish specific goals and objectives. g. identify and define the problem. h. determine courses of the problem. Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 97 Unit I  MCQs 3.Stress management is about learning a. A. How to avoid the pressures of life b. B. How to develop skills that would enhance our body’s adjustment when we are subjected to the pressures of life c. C. Both ‘1’ & ‘2’ are true d. D. None of the above 4. __ in the year 1954 proposed the need Hierarchy theory of Motivation. e. Abraham Harold Maslow f. Herzberg g. Adam’s Equity Theory h. None Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 98 Unit I  MCQs 5.Which of the following would be classified by Herzberg as a hygiene factor? a. Promotion b. Personal growth c. Achievement d. Company policy e. Responsibility 6. The degree of physiological, psychological, and behavioural deviation from healthy functioning is known as: f. distress. g. eustress. h. stress. i. job enlargement. j. role conflict. Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 99 Unit I  MCQs 7.Mismatch between personality and organization may lead(s) to a. Confusion and chaos b. Loss of interest by members in organization c. Low morale and job satisfaction d. All of the above 8. Major determinants of personality e. Biological f. Situation g. Both (A) and (B) h. None of the above Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 100 Unit I  MCQs 9. Which of the following is true, in general, in regard to groups? a. A group is characterized by the independence of its members. b. A group typically lacks definite roles and structures. c. A group influences our emotional reactions. d. An informal gathering cannot be considered a group. 10.Any change in Individuals behavior is called- e. Perception f. Personality g. Learning h. None of the above Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 101 Unit I  Glossary Question Hawthron Organizational Coercive Eustress Decision e culture making experime nts The ___ power comes from one’s ability to punish someone else for noncompliance Elton Mayo gave the ___ experiments. ___is the collection of values, expectations, and practices that guide and inform the actions of all team members. ___ is a positive form of stress having a beneficial effect on health, motivation, performance, and emotional well-being. ___is the process of making choices by identifying a decision, gathering information, and assessing alternative resolutions. Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 102 Unit I  Old Question Papers Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 103 Unit I  Expected Question for University Exam Q.1. Define Management Q.2. Discuss the Hawthrone Experiments in detail. Q.3. Discuss the modern theory of management. Q.4. Discuss the fourteen principles of management. Q.5. Describe the principles of Scientific Management. Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 104 Unit I  Recap of Unit This unit tells us about the different phases of management from classical to modern era.In this unit we learnt about decision making, process of decision making, types of decision. Also we learn about organization culture and diversity, Motivation theories of motivation, group dynamics and stress management. Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 105 Unit I  References Text books 1. Richard L. Daft, Understanding the Theory and Design of Organizations 2. Koontz Harold, Weihrich Heinz& Mark V. Cannice – Essentials of management (Tata McGraw Hill, 11th Edition,2020) Reference Books 1. Robbins &Coulter :Management (Pearson, 15th Edition, 2021) 2. Pareek Udai :Understanding Organizational Behaviour, (Oxford University Press, 4th Edition, 2016) Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 106 Unit I  Thank You Ms. Shruti Mittal Management Theories (ACSBS0505) 22/10/2024 107 Unit I