Filipino Management Style PDF

Management A’ la Pinoy Outline I. BACKGROUND II. Filipino Organizational Structures III. Filipino Management Style On teams On Communication Styles On Meetings On Gift Giving On Dress Code IV. 5 Types of Filipino Managers 1 Background ◇ The Philippines repre...

Management A’ la Pinoy Outline I. BACKGROUND II. Filipino Organizational Structures III. Filipino Management Style On teams On Communication Styles On Meetings On Gift Giving On Dress Code IV. 5 Types of Filipino Managers 1 Background ◇ The Philippines represents a cultural puzzle ◇ Situated in the heart of South East Asia, but heavily influenced by such non-Asian forces as Spain (and Mexico), the United States, and the Catholic Church ◇ Majority of inhabitants are of ethnic Malay stock, but unlike neighboring countries such as Malaysia and Indonesia, the influence of Islam has been limited  The Philippines is the result of a unique cultural mix of Asian and Western influences “ and presents the overseas (regional) business visitor with a host of seemingly conflicting characteristics.  Filipino Organizational 2 Structures ◇ Most organizations are hierarchically structured and local employees would always look to a strong hierarchy ◇ Much time can be wasted trying to influence people lower down the chain who are not really good decision-makers ◇ Championing such concepts as delegation may be viewed with suspicion ◇ It is important that senior level contacts are not insulted by being asked to receive lower-ranking representatives  It is important, however, to develop contacts “ at all levels of an organization – at the top for decision making purposes, and lower down for when programs/projects begin.  Filipino Management 3 Style Dr. Felipe Landa Jocano “The Filipino Management Style derives from the dominant features of the Filipino Culture.”  Familism Personalism Emotionalism 👪 👨👩 ❤ The needs of It is the The tendency to the family as a emphasis display group is more Filipinos give to emotion freely important than interpersonal or to rely on, or the needs of relation or place too much any individual face-to-face value on family member encounters emotion  CORE FILIPINO VALEUS BAYANIHAN - THE SPIRIT OF COMMUNAL AMOR PROPIO - UNITY AND COOPERATION SELF ESTEEM AND SELF RESPECT HIYA - A SENSE OF SHAME OR EMBARRASMENT THAT PAKIKISAMA - DRIVES BEHAVIOR THE DESIRE TO CONFORM AND AVOID CONFLICT UTANG NA LOOB - A SENSE OF INDEBTEDNESS AND OBLIGATION  On TEAMS… ◇ The concept of “pakikisama” is so strongly programmed into the Filipino consciousness ◇ It is extremely important to be aware of the sense of “face” of every member of a group because an insult to one could be construed as an insult to all ◇ Teams expect to be clearly led by the Manager, and the manager is expected to act as the champion of the group in all situations  On COMMUNICATION STYLES… ◇ Communicating in the Philippines is extremely easy for many Western people ◇ Filipinos would rather say “yes” even if they mean “no” and smiles at you the whole time ◇ It is dangerous to take everything you hear at face value. Look for the coded messages behind the words that are spoken ◇ In addition to the use of coded language, Filipino body language can also be misleading  On MEETINGS… ◇ Time can be very elastic – the meeting start time will be delayed ◇ Meetings will usually start with quite a lot of small talk ◇ Filipinos tend to be extremely non-confrontational ◇ Meeting seems to be progressing very well if people are not openly contradicted  On GIFT GIVING… ◇ Take a supply of small gifts with you to help oil the progress of the relationship-building process. Remember that gifts SHOULD BE WRAPPED.  On DRESS CODE… ◇ Dress code tends to be reasonably formal ◇ Clothing is packed lightweight  Five Types of Filipino Managers 4 ERNESTO A. FRANCO et al. 1998.  Manager by KAYOD ◇ The REALIST ◇ “KAYOD” is a Filipino term that means to sweat it out or to give oneself to hard work ◇ He cuts down problems into manageable size; a fast decision-maker, impatient, and shrewd ◇ He is a “SIGURISTA”; he has GUT FEEL, and he knows how to USE PEOPLE ◇ Does firsts things first; he has a talent of “KAYOD NG KAYOD”  Manager by LUSOT ◇ The OPPORTUNIST; availing on a LOOPHOLE ◇ An EXTROVERT; he deals with people informally ◇ This manager will always find loopholes to avoid hard work or utilize an excuse for failure ◇ Loves to get by; avoid headaches and believes NO-MONEY-NO-WORK philosophy ◇ Likes to resort to shaky deals to achieve easy settlement  Manager by LIBRO ◇ The IDEALIST ◇ “LIBRO” is a Spanish word for book. This manager literally goes by the book ◇ Thinker, Cautious, Planning-Oriented, Strives for Professional Performance, Stubborn, Seeks Quality Results and has High Ideals ◇ He usually has adequate formal training in management ◇ “MATAAS ANG TINGIN SA SARILI”  Manager by OIDO ◇ “OIDO” comes from Spanish word “oir” or “to listen” ◇ This manager acquires his managerial skills by playing it by ear ◇ He has a vast field of practical experiences that compensates for his lack of formal education ◇ He is the opposite of the “LIBRO” manager  Manager by UGNAYAN ◇ He is a HYBRID of all types of managers; a RECONCILER manager ◇ Believes in contingency management; shares his knowledge and has excellent behavioral skills ◇ Has balance and chooses well ◇ “Ugnayan” managers exemplify highly resilient, highly adaptable men of the first order  How do they ? take in people? The Manager by KAYOD (Realist) applies the Man in the Jungle Method The Manager by LIBRO (Idealist) opts for high-quality candidates with suitable degrees and training The Manager by UGNAYAN (Reconciler) gets partly experienced applicants, tries them out and screens them meticulously The Manager by LUSOT (Opportunist) headhunts  How do they act ? during implementation? The Manager by KAYOD (Realist) does-evaluates- plans a little-does The Manager by LIBRO (Idealist) plans a lot-does- evaluates-replans a lot The Manager by UGNAYAN (Reconciler) evaluates- plans-does and at the same time, evaluates again The Manager by LUSOT (Opportunist) plans-does again and again - Brian Tracy