Unit 2: Listening Skills PDF

Compiled by: Jolly Sengupta Lang. & Soft Skills Trainer Dept. of Applied Sciences & Humanities Unit- 2 Listening is the ab...

Compiled by: Jolly Sengupta Lang. & Soft Skills Trainer Dept. of Applied Sciences & Humanities Unit- 2 Listening is the ability to accurately receive and interpret messages in the communication process. Listening is key to all effective communication. Practising good listening skills is an important part of succeeding in the workplace. Effective listening can help you interpret information accurately, form positive relationships and develop new skills. Understanding the types of listening and how to become a better listener can help you form effective communication habits and apply them in your professional life. There are several types of listening, including:  Attentive listening: Involves analyzing and evaluating the content of a message to determine if the information is valid. For example, when researching a product or listening to a friend's medical results.  Active listening: Involves fully listening to what's being communicated, engaging with the message, and asking questions.  Reflective listening: Involves restating what the other person has said to help prevent miscommunication.  Informational listening: Involves gathering information or accumulating knowledge.  Empathetic listening: Involves actively engaging with an individual's words and message.  Biased listening: Involves focusing on things that align with one's beliefs or opinions, while ignoring data and information that goes against those beliefs.  Partial listening: Involves being distracted while intending to listen to another person. This can lead to misinterpreting messages or missing important information. Some challenges to listening include:  Lack of preparation: Poor concentration, lack of prioritization, and poor judgment can all make it difficult to listen effectively.  Aggressive listening: This is when someone pays attention to a speaker in order to attack what they say.  Interrupting: Constant interruptions can make it difficult to listen effectively.  Unfamiliar accents, fast speech, and new vocabulary: These can make it difficult to understand what someone is saying.  Complex grammatical structures: These can make it difficult to understand what someone is saying.  Pronunciation issues: These can make it difficult to understand what someone is saying.   Problems distinguishing word boundaries: These can make it difficult to understand what someone is saying. Here are some tips for improving your listening skills:  Ask questions Asking questions is a great way to show that you are listening and trying to understand what the speaker is saying.  Summarize Restating key themes as the conversation proceeds helps you understand the other person's point of view.  Predict and anticipate Try to predict what the speaker might say next based on context.  Develop a shorthand system for taking notes Jot down key terms, symptoms, medications, and any other important information. Listening skills are important for many reasons, including:  Building relationships: Listening can help you understand others, build trust, and resolve conflicts.  Improving communication: Listening can help you avoid misunderstandings, make better decisions, and gain knowledge.  Creating a positive work environment: Listening can help you create a workplace culture based on respect, trust, and collaboration.  Enhancing productivity: Listening can help you prevent missing important information and identify problems.  Improving your wellbeing: Listening can be key to your wellbeing.  Expressing love and caring: Listening can be a convincing way to show love and caring. Listening is a skill that can be practiced and perfected. Here are some tips for active listening:  Be non-judgmental: Try to remain neutral and non-judgmental in your responses.  Express empathy: Try to express empathy for the other person or their situation.  Learn more about others: Try to learn more about different people and cultures.  Recognize when you're judging: Try to recognize when you may be judging the other person and stop those thoughts. Some general benefits are: 1. Face the speaker and have eye contact.... 2. “Listen” to non-verbal cues too.... 3. Do not interrupt.... 4. Listen without judging, or jumping to conclusions.... 5. Do not start planning what to say next.... 6. Show that you're listening.... 7. Do not impose your opinions or solutions.... 8. Stay focused. Etiquette or tips for oral communication in the courtroom Here are some etiquette tips for oral communication in the courtroom:  Be respectful: Be polite to the judge, opposing counsel, and court staff.  Be on time: Arrive on time for court.  Be calm: Maintain a calm and collected demeanor.  Be mindful of body language: Avoid rolling your eyes, shaking your head, or other responses to the other party.  Maintain eye contact: Maintain eye contact with the judge.  Wait your turn: Wait your turn to ask a question.  Don't interrupt: Don't interrupt others while they are representing their case.  Address the judge: Stand when speaking to the judge, making an objection, or questioning a witness.  Use formal English: Use plain English and avoid long words, complex sentences, or scientific jargon.  Be respectful of your opponent: If your opponent misstates a fact, correct it graciously. Other etiquette tips include:  Turning off electronic devices before entering the courtroom  Not smoking or drinking in the court complex  Not audio or visually recording the proceedings  Dressing appropriately for business Protocols of Addressing the judges: When addressing judges in an Indian court, you should stand and be polite:  Stand: Rise when the judge enters or leaves the courtroom, and stand when you speak to the judge, object, or question a witness.  Be polite: Be respectful to the judge, opposing counsel, and court staff.   Don't interrupt: Don't interrupt others while they are representing their case.  Submit concerns to the bench: Submit any concerns or remarks to the bench, not to the opposing counsel. In correspondence, you should address judges as "The Honorable (full name)" outside of the Supreme Court. However, titles of judges may vary by state, so you should check with the court or state court resources for the proper address. Here are some other things to keep in mind when addressing judges in India:  Supreme Court The Chief Justice of India and other Supreme Court judges are addressed as "Hon'ble the Chief Justice of India and His Companion Judges of the Supreme Court".  District judge A district judge sitting in the County Court is addressed as "Your Honour". A district judge (magistrates' court) is addressed as "Your Worship". When addressing a judge who is not present in the courtroom, you can refer to them as "Justice Smith" or "His or Her Honour". You should not use "His or Her Honour Justice Smith". In India, the Bar Council of India (BCI) recommends addressing judges as "Your Honour", "Hon'ble Court", or "Sir". The use of "Your Lordship" is not traditional in India and was inherited from the British. --------------------------------All the best--------------------------------------------------------