Effective Communication Skills PDF

1 point 1. Consider the following statements about effective listening: A: Effective listening requires paying attention to both verbal and non-verbal cues. B: Effective listening is solely about understanding the content of the speaker's message. Which of the following is correct...

1 point 1. Consider the following statements about effective listening: A: Effective listening requires paying attention to both verbal and non-verbal cues. B: Effective listening is solely about understanding the content of the speaker's message. Which of the following is correct? (a) Both A and B are correct (b) Both A and B are wrong (c) A is correct, but B is wrong (d) B is correct, but A is wrong Yes, the answer is correct. Score: 1 Accepted Answers: (c) A is correct, but B is wrong 1 point 2."Filters can sometimes improve communication, but they can also act as barriers." Which of the following is correct? (a) Filters always act as barriers (b) Filters always improve communication (c) Filters can either improve communication or act as barriers depending on the context (d) Filters are never present in communication Yes, the answer is correct. Score: 1 Accepted Answers: (c) Filters can either improve communication or act as barriers depending on the context 1 point 3.Consider the following statements about the act of smiling in communication: A: Smiling can be an authentic display of positive emotions, such as happiness or friendliness. B: Smiling can also serve as a means to mask true feelings and convey social niceties. (a) Both A and B are correct, and smiling only serves these two functions. (b) Both A and B are correct, but smiling can serve additional functions beyond these two. (c) A is correct, but B is incorrect because smiling cannot mask true emotions. (d) B is correct, but A is incorrect because smiling is always a means to mask emotions. Yes, the answer is correct. Score: 1 Accepted Answers: (b) Both A and B are correct, but smiling can serve additional functions beyond these two. 1 point 4."Active listening goes beyond mere hearing; it entails __________. (a) passively receiving information (b) selectively focusing on certain aspects of the message (c) fully immersing oneself in the speaker's message and understanding their perspective (d) interrupting the speaker with one's own thoughts and opinions Yes, the answer is correct. Score: 1 Accepted Answers: (c) fully immersing oneself in the speaker's message and understanding their perspective 1 point 5.Which of the following is essential for effective communication? (a) Speaking loudly to ensure the message is heard (b) Using complex language to demonstrate intelligence (c) Active listening and understanding the perspectives of others (d) Ignoring non-verbal cues during conversation Yes, the answer is correct. Score: 1 Accepted Answers: (c) Active listening and understanding the perspectives of others 1 point 6.In the context of speaking in formal groups, which of the following statements best illustrates the difference between assertion and aggression? (a) Assertion involves expressing opinions confidently while respecting others' perspectives, whereas aggression entails forcefully imposing one's views without regard for others. (b) Assertion relies on passive communication styles to avoid conflict, whereas aggression employs assertive communication techniques to maintain dominance. (c) Assertion focuses on avoiding confrontation by remaining silent, whereas aggression involves speaking loudly to intimidate others. (d) Assertion involves sarcasm and passive-aggressive remarks, while aggression relies on polite and respectful language. Yes, the answer is correct. Score: 1 Accepted Answers: (a) Assertion involves expressing opinions confidently while respecting others' perspectives, whereas aggression entails forcefully imposing one's views without regard for others. 1 point 7. Visual and multimedia elements always enhance the effectiveness of communication. (a) True (b) False Yes, the answer is correct. Score: 1 Accepted Answers: (b) False 1 point 8. Consider the following statements regarding emotions and communication A: Emotions serve as a ___________ factor in shaping our responses to para-linguistic cues. B: Visual, aural, and haptic stimuli play a significant role in ____________ emotions. Which option accurately reflects the relationship between emotions and communication? (a) passive, evoking (b) dynamic, evoking (c) negligible, suppressing (d) significant, suppressing Yes, the answer is correct. Score: 1 Accepted Answers: (b) dynamic, evoking 1 point 9.In a communication context, defensive listening is characterized by: (a) Openness to feedback and a willingness to consider alternative viewpoints. (b) A tendency to perceive criticism where none was intended. (c) Actively seeking clarification and asking questions to ensure understanding. (d) Engaging in empathetic listening and validating the speaker's emotions. Yes, the answer is correct. Score: 1 Accepted Answers: (b) A tendency to perceive criticism where none was intended. 1 point 10.Which statement accurately reflects ambiguous communication and its potential uses? (a) Ambiguous communication is always detrimental and should be avoided in all circumstances. (b) Ambiguous communication is primarily used to confuse and mislead others for personal gain. (c) Ambiguous communication is ineffective and only leads to misunderstandings. (d) Ambiguous communication can be strategically employed to foster creativity and encourage divergent thinking. Yes, the answer is correct. Score: 1 Accepted Answers: (d) Ambiguous communication can be strategically employed to foster creativity and encourage divergent thinking. 1 point 11. Consider the following statements regarding listening and sharing grief. A: Active listening involves providing a supportive presence, empathy, and understanding when someone shares their grief. B: Unloading self during a conversation about grief is helpful as it shifts the focus from the grieving individual to the listener's experiences. Which of the following options accurately reflects the nature of listening and sharing grief? (a) Only A (b) Only B (c) A and B (d) Neither A nor B Yes, the answer is correct. Score: 1 Accepted Answers: (a) Only A 1 point 12.At a formal business meeting, it is best to address people using __________, while at a casual gathering with friends, you can use __________. (a) their first name / nicknames (b) their job title / their first name (c) professional titles and surnames / informal greetings and nicknames (d) informal greetings / professional titles and surnames Yes, the answer is correct. Score: 1 Accepted Answers: (c) professional titles and surnames / informal greetings and nicknames 1 point 13.The Story of the Arrow refers to (a) The futility of life since it is full of suffering (b) The futility of unnecessary questions (c) Dramatic effect of silence (d) None of the above Yes, the answer is correct. Score: 1 Accepted Answers: (b) The futility of unnecessary questions 1 point 14.Voice plays a crucial role in communication by ________. (a) providing visual cues to the listener (b) conveying emotions and intentions through tone, pitch, and volume (c) ensuring that the message is received without any distortion (d) reducing the need for non-verbal communication Yes, the answer is correct. Score: 1 Accepted Answers: (b) conveying emotions and intentions through tone, pitch, and volume 1 point 15.Consider the following statements about effective group discussions: A: Active participation from all members leads to more diverse perspectives and better outcomes. B: Dominating the conversation is essential to ensure that your ideas are heard and implemented. C: Effective group discussions require active listening, respect for differing opinions, and constructive feedback. Which of the following options is correct? (a) Only A is correct (b) Only A and B are correct (c) Only A and C are correct (d) All A, B, and C are correct Yes, the answer is correct. Score: 1 Accepted Answers: (c) Only A and C are correct 2 assignment 1 point 1.Audience members crossing their arms always indicates that they are uninterested or disagreeing with the speaker. (a) True (b) False Yes, the answer is correct. Score: 1 Accepted Answers: (b) False 1 point 2.The fundamental step towards effective communication with others is successful communication with yourself. (a) True (b) False Yes, the answer is correct. Score: 1 Accepted Answers: (a) True 1 point 3.Reflective communicators are direct, straightforward and like to express their honest opinions. (a) True (b) False Yes, the answer is correct. Score: 1 Accepted Answers: (b) False 1 point 4.During a presentation, one way to measure audience understanding is to use __________. a) rhetorical questions b) feedback forms  c) interactive polls d) eye contact Yes, the answer is correct. Score: 1 Accepted Answers: c) interactive polls 1 point 5.Which of the following word is communication derived from? (a) Communicate (b) Common (c) Communis (d) Interact Yes, the answer is correct. Score: 1 Accepted Answers: (c) Communis 1 point 6.In Fisher’s model of group progression, in which stage do the group members get to know each other and come to grips with the problems they have convened to deal with. (a) Conflicts (b) Emergence (c) Orientation (d) Reinforcement Yes, the answer is correct. Score: 1 Accepted Answers: (c) Orientation 1 point 7.The decision making process in a group largely depends on quality of information and _______________. (a) presentation skills (b) a good leader (c) good relationships (d) message transmission Yes, the answer is correct. Score: 1 Accepted Answers: (d) message transmission 1 point 8.Which kind of communicators are considered as perfectionists and believe in absoluteness? (a) Socratic communicator (b) Noble communicator (c) Reflective communicator (d) None of the above Yes, the answer is correct. Score: 1 Accepted Answers: (b) Noble communicator 1 point 9.Consider the following statements: A: Immediate feedback during a presentation helps in real-time adjustments. B: Post-presentation feedback is useful for long-term improvements. (a) Both A and B are correct (b) A is correct but B is wrong (c) B is correct but A is wrong (d) Both A and B are incorrect Yes, the answer is correct. Score: 1 Accepted Answers: (a) Both A and B are correct 1 point 10. Consider the following statements: A: Visual aids in presentations can enhance audience understanding and retention. B: Overloading slides with information can lead to cognitive overload for the audience. C: Visual aids should always be the main focus of a presentation, not the speaker. (a) All A, B and C are true (b) Only A and B are true (c) Only A and C are true (d) Only B and C are true Yes, the answer is correct. Score: 1 Accepted Answers: (b) Only A and B are true 1 point 11. Kinetic typography is ________________. (a) a dynamic language articulation (b) an animation technique (c) a way to talk through paintings (d) None of the above Yes, the answer is correct. Score: 1 Accepted Answers: (b) an animation technique 1 point 12.When speaking to a large audience, which technique helps maintain effective eye contact? (a) Dividing the audience into small, manageable sections (b) Dividing the audience into random clusters (c) Dividing the audience into isolated individuals (d) Dividing the audience into abstract concepts Yes, the answer is correct. Score: 1 Accepted Answers: (a) Dividing the audience into small, manageable sections 1 point 13.Which statement accurately describes a method to enhance audience engagement during a presentation? (a) Lengthening your speech with more minute details will maintain audience attention throughout. (b) Delving into complex arguments makes the content more relevant for a larger section of the audience. (c) Incorporating relevant anecdotes and examples can captivate your audience. (d) Memorization ensures a natural delivery. Yes, the answer is correct. Score: 1 Accepted Answers: (c) Incorporating relevant anecdotes and examples can captivate your audience. 1 point 14.Which statement best explains a potential consequence of an unclear presentation? (a) The audience will appreciate the effort to cover complex topics. (b) Miscommunication is unlikely if the presenter uses technical jargon. (c) The use of ambiguous language and disorganized structure can lead to significant misunderstandings. (d) A lack of visual aids guarantees that the audience will focus on the spoken content Yes, the answer is correct. Score: 1 Accepted Answers: (c) The use of ambiguous language and disorganized structure can lead to significant misunderstandings. 1 point 15.What role does the positioning of text relative to an image typically play in visual communication? (a) It influences how viewers interpret the message conveyed. (b) It enhances the artistic value of the image. (c) It minimizes the impact of the visual content. (d) It creates a sense of ambiguity in the artwork. Yes, the answer is correct. Score: 1 Accepted Answers: (a) It influences how viewers interpret the message conveyed. 3 ASSignment 1 point 1.Micro expressions last for (a) ¼ second (b) 1/8 second (c) 1/15 (d) All of the above Yes, the answer is correct. Score: 1 Accepted Answers: (d) All of the above 1 point 2.The vanishing point is applicable only to the linear perspective.  (a) True (b) False Yes, the answer is correct. Score: 1 Accepted Answers: (a) True 1 point 3.Which of the following statements best describes the role of territoriality in communication? A: Territoriality refers to the physical space that individuals claim as their own and can influence communication by establishing boundaries. B: Territoriality is the process of communicating through written symbols and signs. (a) Both A and B are correct (b) A is correct but B is wrong (c) B is correct but A is wrong (d) Both A and B are wrong Yes, the answer is correct. Score: 1 Accepted Answers: (b) A is correct but B is wrong 1 point 4.Minor tonality of scale is associated with (a) Happiness (b) Sadness (c) Excitement (d) None of the above Yes, the answer is correct. Score: 1 Accepted Answers: (b) Sadness 1 point 5.Consider the following statements. A: Behavioral change while driving a car has less to do with territoriality than with spatiality B: President of a country depends less on gestures than an advocate (a) Both A and B are correct (b) A is correct but B is wrong  (c) B is correct but A is wrong (d) Both A and B are wrong No, the answer is incorrect. Score: 0 Accepted Answers: (c) B is correct but A is wrong 1 point 6.Which of the following statements about facial expressions is true? (a) Facial expressions are universally understood and convey the same emotions across all cultures. (b) Facial expressions can provide important non-verbal cues that help in understanding emotions and intentions. (c) Facial expressions are more important to convey emotion rather than a rational argument (d) None of the above Yes, the answer is correct. Score: 1 Accepted Answers: (b) Facial expressions can provide important non-verbal cues that help in understanding emotions and intentions. 1 point 7.Ethereal music is (a) music of the gods (b) powerful and enticing source of entertainment (c) a tool for creating distraction (d) All of the above No, the answer is incorrect. Score: 0 Accepted Answers: (d) All of the above 1 point 8.A loud blare of trumpet at a King’s coronation is a probable indicator of (a) faith (b) alarm (c) power (d) trust Yes, the answer is correct. Score: 1 Accepted Answers: (c) power 1 point 9.Dull colours can look A. Distant B. Nearer C. Dreamy D. Similar (a) A and B are true (b) Only A is true (c) A and D are true (d) B and C are true Yes, the answer is correct. Score: 1 Accepted Answers: (b) Only A is true 1 point 10.Consider the following statements: A: Forensic evidence challenges our visual abilities through lab-tested, invisible details. B: Image as everyday life elevates its status to sacred. (a) Both A and B are correct (b) A is correct but B is wrong (c) B is correct but A is wrong (d) Both A and B are wrong Yes, the answer is correct. Score: 1 Accepted Answers: (b) A is correct but B is wrong 1 point 11.Consider the following sentences. A: Attention is a process that intensely avoids filtering out information. B: Focussing misses out on details that perception can detect. (a) Both A and B are correct (b) A is correct but B is wrong  (c) B is correct but A is wrong (d) Both A and B are wrong Yes, the answer is correct. Score: 1 Accepted Answers: (d) Both A and B are wrong 1 point 12.______ can be reflected through a deadpan facial expression. (a) humour (b) irony (c) anger (d) All of the above No, the answer is incorrect. Score: 0 Accepted Answers: (d) All of the above 1 point 13.Which of the following best explains the rise of visually oriented and ungrammatical text in modern communication? (a) Evolution of humanity towards more emotive ways of communicating (b) The influence of social media platforms and instant messaging (c) Decline in educational standards (d) All of the above Yes, the answer is correct. Score: 1 Accepted Answers: (b) The influence of social media platforms and instant messaging 1 point 14.Consider the following statements: A: William Blake’s poems are a classic example of the text acting as a supplement to the illustration. B: Domination of the text by the image is a sign of decaying writing skills among modern professionals. (a) Both A and B are true (b) Both A and B are false (c) Only B is true  (d) Only A is true No, the answer is incorrect. Score: 0 Accepted Answers: (b) Both A and B are false 1 point 15Which of the following hand gestures is commonly associated with signaling agreement or understanding in many cultures? (a) Crossing arms (b) Waving (c) Pointing (d) Thumbs up Yes, the answer is correct. Score: 1 Accepted Answers: (d) Thumbs up 4 assignment 1 point 1.Networking skills on social media do not involve making new friends. (a) True (b) False Yes, the answer is correct. Score: 1 Accepted Answers: (b) False 1 point 2.Relationships cannot influence our behaviour, goals, and attitudes. (a) True (b) False Yes, the answer is correct. Score: 1 Accepted Answers: (b) False 1 point 3. Kinesics is a type of ______________ communication strategy used for conflict management. (a) Nonverbal (b) Verbal Yes, the answer is correct. Score: 1 Accepted Answers: (a) Nonverbal 1 point 4.________________ is a conflict which occurs between two or more members of the same group or team. (a) Intergroup conflict (b) Intragroup conflict (c) International conflict (d) None of the above Yes, the answer is correct. Score: 1 Accepted Answers: (b) Intragroup conflict 1 point 5.An assembly or collection of people is not considered as a group unless it has a _______________. (a) proper work place (b) good behavior (c) decent communicating ability (d) common goal Yes, the answer is correct. Score: 1 Accepted Answers: (d) common goal 1 point 6.Which stage of group development in the Tuckman model, groups are marked by a more serious concern about task performance, and the dyads/triads begin to open up and seek out for other members in the group ? (a) Forming (b) Adjourning (c) Norming  (d) Storming Yes, the answer is correct. Score: 1 Accepted Answers: (c) Norming 1 point 7.In Fisher’s Model of Group Progression, in which stage the group recognizes that it is reaching consensus and explicitly consolidates that consensus to complete the task. (a) Reinforcement (b) Orientation (c) Emergence (d) Conflict Yes, the answer is correct. Score: 1 Accepted Answers: (a) Reinforcement 1 point 8.Which of the following are the characteristics of a group? (a) Formal social structure (b) Unconventional goals (c) Competitiveness (d) None of the above Yes, the answer is correct. Score: 1 Accepted Answers: (a) Formal social structure 1 point 9.Which factor plays an important role in the self-disclosure stage of formulating a relationship? (a) Relationship potential (b) Trust and mutual exchange of thoughts (c) Giving information (d) All of the above No, the answer is incorrect. Score: 0 Accepted Answers: (b) Trust and mutual exchange of thoughts 1 point 10.Identify the stages in the formation of a relationship. A. Acquaintance B. Ground breaking C. Rapport building D. Exploration (a) Only A and D are correct. (b) Only B and C are correct. (c) Only A, B and C are correct. (d) All A, B, C and D are correct. Yes, the answer is correct. Score: 1 Accepted Answers: (d) All A, B, C and D are correct. 1 point 11.Which of the following formal groups are created by the organization to accomplish some specific goals within an unspecified time frame? (a) Command groups (b) Interest groups (c) Functional groups (d) Task groups No, the answer is incorrect. Score: 0 Accepted Answers: (c) Functional groups 1 point 12.Which of the following sentence is INCORRECT? (a) The goals and objectives of interest groups are specific to each group member and may not be related to organizational goals. (b) The members of interest groups may not be part of the same organizational department but they are bound together by some other common interest.  (c) The interest groups usually continue over time and also last longer than general informal groups. (d) None of the above. No, the answer is incorrect. Score: 0 Accepted Answers: (d) None of the above. 1 point 13.___________________ are formed by members who enjoy similar social activities, political beliefs, religious values, or other common bonds. (a) Friendship groups (b) Task groups (c) Functional groups (d) Interest groups Yes, the answer is correct. Score: 1 Accepted Answers: (a) Friendship groups 1 point 14. Consider the following statements: A: Homogeneous social groups in social network sites can lead to confirmation bias among the members by reinforcing similar points of view. B: Extending one’s identity through fabrication in the digital platform can be liberating for marginalized communities that face unjust social taboos. (a) Both A and B are correct (b) A is correct but B is wrong (c) B is correct but A is wrong (d) Both A and B are wrong Yes, the answer is correct. Score: 1 Accepted Answers: (a) Both A and B are correct 1 point 15.Which of the following is not affected by social media algorithms? A: misinformation B: information overload  C: personalization D: filtering out information (a) Only A (b) Only A and B (c) Only D (d) None of the above Yes, the answer is correct. Score: 1 Accepted Answers: (d) None of the above 5 assignment 1.The ability to incorporate feelings into analysis, reasoning, problem solving and decision making is called_____________. (a) Emotional facilitation of thoughts (b) Emotional management Yes, the answer is correct. Score: 1 Accepted Answers: (a) Emotional facilitation of thoughts 1 point 2.Can learning and cultivating spiritual practices enhance one’s Emotional Intelligence? (a) Yes (b) No Yes, the answer is correct. Score: 1 Accepted Answers: (a) Yes 1 point 3.The whole essence of emotional management is understanding one’s own emotions and other’s to deal with the situation. This statement is. (a) True (b) False Yes, the answer is correct. Score: 1 Accepted Answers: (a) True 1 point 4..When a change is initiated in an organization, it leads to a state of _________. (a) Equilibrium (b) Disequilibrium Yes, the answer is correct. Score: 1 Accepted Answers: (b) Disequilibrium 1 point 5.Which part of the Limbic system is responsible for formation of emotional pathways? (a) Hypothalamus (b) Hippocampus (c) Amygdala (d) None of the above Yes, the answer is correct. Score: 1 Accepted Answers: (c) Amygdala 1 point 6 Studies show that we start to develop empathy at the age of _____________. (a) Two (b) Three (c) Four (d) Five Yes, the answer is correct. Score: 1 Accepted Answers: (a) Two 1 point 7.Selective perception takes place in a communication cycle wherein the receiver in the communication process selectively sees and hears elements of communication based on ________________________ experience, background, and other personal characteristics.  (a) sender’s (b) receiver’s own (c) situational (d) psychological Yes, the answer is correct. Score: 1 Accepted Answers: (b) receiver’s own 1 point 8.Refreezing is a stage which characterizes _______________. (a) Attempting to create a new state of affairs (b) Incorporating the changes, creating and maintaining a new organizational system (c) Recognizing the need for change (d) All of the above Yes, the answer is correct. Score: 1 Accepted Answers: (b) Incorporating the changes, creating and maintaining a new organizational system 1 point 9.Which of the following is an example of intrapersonal communication? (a) Talking in telephone (b) Day-dreaming (c) Interacting in social media (d) None of the above Yes, the answer is correct. Score: 1 Accepted Answers: (b) Day-dreaming 1 point 10.What is the basic feature of an intrapersonal communication? (a) Self-concept (b) Expectation  (c) Persuasion (d) None of the above Yes, the answer is correct. Score: 1 Accepted Answers: (a) Self-concept 1 point 11.Which part of limbic system called the “the seat of all passions”? (a) Brain stem (b) Hippocampus (c) Amygdala (d) Limbic system Yes, the answer is correct. Score: 1 Accepted Answers: (c) Amygdala 1 point 12.Which of the following best describes the role of empathy in customer support? (a) Quickly resolving issues to minimize the time spent on each customer. (b) Understanding and addressing the customer's feelings and concerns to provide a supportive and personalized service. (c) Strictly adhering to company policies, regardless of the customer's emotional state. (d) Providing technical solutions without considering the customer's emotional needs. Yes, the answer is correct. Score: 1 Accepted Answers: (b) Understanding and addressing the customer's feelings and concerns to provide a supportive and personalized service. 1 point 13.What are the external factors that can influence organizational change? A. Political B. Environmental C. Economic D. Technological (a) Only A is true  (b) Both A and B are true (c) Both A and D are true (d) All A, B, C, and D are true Yes, the answer is correct. Score: 1 Accepted Answers: (d) All A, B, C, and D are true 1 point 14. What are the two personal competencies? A. Self-awareness B. Self-management C. Social-awareness D. Relationship management (a) Only A is correct (b) Both A and B are correct (c) Both C and D are correct (d) Both A and D are correct Yes, the answer is correct. Score: 1 Accepted Answers: (b) Both A and B are correct 1 point 15.Which of the following statements best reflects the understanding of empathy development? (a) Empathy is entirely an innate trait and cannot be developed through experience. (b) Empathy is a combination of both innate tendencies and learned behaviours that can be nurtured through experiences and practice. (c) Empathy is solely a learned skill that one can develop through social interactions and education. (d) Empathy is irrelevant in professional settings and only matters in personal relationships. Yes, the answer is correct. Score: 1 Accepted Answers: (b) Empathy is a combination of both innate tendencies and learned behaviours that can be nurtured through experiences and practice. 6 Assignment 1 point 2.Creativity in the organization is not a linear process. Is the statement true? (a) True (b) False Yes, the answer is correct. Score: 1 Accepted Answers: (a) True 1 point 3.Organizations must understand what inhibits creativity and innovation to foster a creative climate in the organization. (a) Yes (b) No Yes, the answer is correct. Score: 1 Accepted Answers: (a) Yes 1 point 4.Creativity flourishes more in individuals than in collective endeavours. (a) True (b) False Yes, the answer is correct. Score: 1 Accepted Answers: (b) False 1 point 5.In the year _________, Schaude developed Semantic intuition. (a) 1979 (b) 1978 (c) 1987 (d) 1897 Yes, the answer is correct. Score: 1 Accepted Answers: (b) 1978 1 point 6.Which of the following methods for generating creative ideas? A. Trial and error B. Means-end analysis C. Analogies D. Schema (a) Only A is correct (b) Only A, and B are correct (c) Only A, B and C are correct (d) All A, B, C and D are correct Yes, the answer is correct. Score: 1 Accepted Answers: (d) All A, B, C and D are correct 1 point 7.The six thinking hats approach was forwarded by ____________. (a) Schaude (b) Edward De Bono (c) Goleman (d) Freud Yes, the answer is correct. Score: 1 Accepted Answers: (b) Edward De Bono 1 point 8.Which of the following is not a component of creativity? (a) Novelty (b) Originality (c) Usefulness (d) Negotiation Yes, the answer is correct. Score: 1 Accepted Answers: (d) Negotiation 1 point 9.The socialization process facilitates us to use our which part of the brain frequently? (a) Right hemisphere (b) Left hemisphere (c) Both right and left hemispheres (d) None of the above No, the answer is incorrect. Score: 0 Accepted Answers: (b) Left hemisphere 1 point 10.Which of the following among the big five personality traits is mostly found in creative persons? (a) Openness to experience (b) Conscientiousness (c) Neuroticism (d) Extraversion (e) Agreeableness Yes, the answer is correct. Score: 1 Accepted Answers: (a) Openness to experience 1 point 11..___________ in decision-making can lead to overconfidence and potential errors. (a) Thorough analysis (b) Confirmation bias (c) Diverse perspectives (d) None of the above Yes, the answer is correct. Score: 1 Accepted Answers: (b) Confirmation bias 1 point 11.Black Hat thinking is most concerned with ___________. (a) Generating creative ideas (b) Highlighting potential risks and weaknesses (c) Encouraging emotional expression (d) Developing a positive outlook Yes, the answer is correct. Score: 1 Accepted Answers: (b) Highlighting potential risks and weaknesses 1 point 12.Which of the following best demonstrates the use of combo chatter to enhance creativity in conversations? (a) Generating responses that strictly follow a pre-defined script (b) Providing multiple, diverse responses to a thread of conversation (c) Translating different contexts one another interchangeably (d) Filtering out irrelevant responses to focus on the main topic Yes, the answer is correct. Score: 1 Accepted Answers: (b) Providing multiple, diverse responses to a thread of conversation 1 point 13.Consider the following statements. A: Intelligence without empathy can lead to unethical decisions. B: Intelligence can flourish even in the absence of emotional intelligence. (a) Both A and B are correct (b) Neither A nor B are correct (c) Only A is correct (d) Only B is correct Yes, the answer is correct. Score: 1 Accepted Answers: (c) Only A is correct 1 point 14.Consider the following statements. A: Mind mapping involves organizing ideas around a central concept to facilitate brainstorming. B: Heuristic thinking guarantees accurate and optimal solutions.  (a) Both A and B are correct (b) Neither A nor B are correct (c) Only A is correct (d) Only B is correct Yes, the answer is correct. Score: 1 Accepted Answers: (c) Only A is correct 1 point 15.Organizational barriers to creativity can be overcome. Choose the correct ways to resolve the barriers. A. Make innovation part of everyone’s performance review system B. Train staff to scan the environment for new trends C. Develop an idea management system that captures ideas D. Encourage fear (a) Only A is true (b) Only A, B and D are true (c) Only A, B and C are true (d) All A, B, C and D are true Yes, the answer is correct. Score: 1 Accepted Answers: (c) Only A, B and C are true 7 assignment 1.Listening is the mother of all communication, and to become an effective communicator one has to be a good listener. (a) True (b) False Yes, the answer is correct. Score: 1 Accepted Answers: (a) True 1 point 2.According to the goal setting theory by Locke, if the goal is too easy, does it kill the motivation to work hard? (a) Yes  (b) No Yes, the answer is correct. Score: 1 Accepted Answers: (a) Yes 1 point 3.Motivation is a state that is not just psychological, but also biochemical. (a) True (b) False Yes, the answer is correct. Score: 1 Accepted Answers: (a) True 1 point 4.Which of the following is not a component of language as a message factor? (a) Speed of speech (b) Intense language (c) Framing (d) Ineffective language No, the answer is incorrect. Score: 0 Accepted Answers: (c) Framing 1 point 5.Advertisements on generating awareness on health risks of smoking are an example of (a) persuasion using fear appeal (b) persuasion using reasoning (c) persuasion using emotion (d) All of the above No, the answer is incorrect. Score: 0 Accepted Answers: (d) All of the above 1 point 6._____________is a communicative relationship between one person and others such that when one gives a direction and another gladly carries it out. (a) Leadership (b) Friendship (c) Motivation (d) None of the above Yes, the answer is correct. Score: 1 Accepted Answers: (a) Leadership 1 point 7.Which of the following are the contemporary issues in negotiation process? (a) The role of personality traits (b) The effect of cultural differences (c) The role of gender differences (d) All of the above Yes, the answer is correct. Score: 1 Accepted Answers: (d) All of the above 1 point 8.In which of the following negotiating style, individuals strongly dislike conflict and try to dodge the situation by any means possible? (a) Accommodator negotiating style (b) Compromiser negotiating style (c) Avoider negotiating style (d) Problem solver negotiating style Yes, the answer is correct. Score: 1 Accepted Answers: (c) Avoider negotiating style 1 point 9.Which of the following characteristics determine the leadership style of a task leader?  (a) Always give stress on the activity of the group (b) Always follow the agenda (c) Always make sure the group reaches a conclusion at the end of the meeting (d) All of the above Yes, the answer is correct. Score: 1 Accepted Answers: (d) All of the above 1 point 10.Ancient Greek philosophy remains relevant because it ______. (a) directly incorporates modern scientific discoveries (b) addresses fundamental issues that are not dependent on scientific knowledge (c) focuses solely on historical context (d) is less valuable without a contemporary scientific context Yes, the answer is correct. Score: 1 Accepted Answers: (b) addresses fundamental issues that are not dependent on scientific knowledge 1 point 11.What are the motivational factors used by effective leaders to increase employee motivation by motivating the team members? (a) Appreciation (b) Involvement (c) Awareness of personal situations (d) All of the above Yes, the answer is correct. Score: 1 Accepted Answers: (d) All of the above 1 point 12.The effectiveness of persuasion can be influenced by ______. (a) the clarity and strength of the argument (b) the emotional state of the audience  (c) the authority and likability of the person presenting the argument (d) the length of the argument No, the answer is incorrect. Score: 0 Accepted Answers: (c) the authority and likability of the person presenting the argument 1 point 13.Consider the following statements. A: Persuasion is manipulation without deceit. B: Persuasion can be considered a form of influence that relies on reason and argument. (a) A and B are true (b) A is true but B is false (c) B is true but A is false (d) Both A and B are false Yes, the answer is correct. Score: 1 Accepted Answers: (c) B is true but A is false 1 point 14.Which of the following purposes is persuasion used? A: To influence others' attitudes or behaviours. B: To provide information without any intention to influence. C: To encourage critical thinking without guiding towards a specific conclusion. (a) Only A (b) Only B (c) A and C (d) None of the above Yes, the answer is correct. Score: 1 Accepted Answers: (a) Only A 1 point 15. In the expectancy theory by Victor Vroom (1964), expectancy is defined as the: A. extent to which an individual believes that a certain action will result in a particular outcome B. attractiveness of an outcome (a) Only A is correct  (b) Only B is correct (c) Both A and B are correct (d) Both A and B are incorrect Yes, the answer is correct. Score: 1 Accepted Answers: (a) Only A is correct Assignment 8 1 point 1.Work–family conflict is a form of inter-role conflict. Is the statement true? (a) True (b) False Yes, the answer is correct. Score: 1 Accepted Answers: (a) True 1 point 2.The spillover model focuses on the relatedness between work-life and family life, suggesting that they affect each other. Is the statement true? (a) True (b) False Yes, the answer is correct. Score: 1 Accepted Answers: (a) True 1 point 3. Self-reliance is believing on yourself that comes through practice and experience that leads to confidence in yourself. (a) True (b) False Yes, the answer is correct. Score: 1 Accepted Answers: (a) True 1 point 4. Achieving work-life balance requires __________ integration of work and personal life. (a) strict (b) minimal (c) flexible (d) rigid Yes, the answer is correct. Score: 1 Accepted Answers: (c) flexible 1 point 5.The stimuli that causes stress in our lives are called: (a) Events (b) Stressors (c) Eustres (d) Distres Yes, the answer is correct. Score: 1 Accepted Answers: (b) Stressors 1 point 6. In the stress and performance curve, the stress if depicted on the _____ axis and performance is on the ______axis. (a) Y axis: X axis (b) X axis; Y axis Yes, the answer is correct. Score: 1 Accepted Answers: (b) X axis; Y axis 1 point 7. When an individual is highly stressed, it leads to: (a) High anxiety, poor performance (b) Low motivation, poor performance (c) Low anxiety, good performance (d) None of the above Yes, the answer is correct. Score: 1 Accepted Answers: (a) High anxiety, poor performance 1 point 8. Which of the following is the best strategy for planning out your time? (a) Delay any unnecessary work (b) Delay all the unexpected work (c) Prioritize all your tasks (d) All of the above Yes, the answer is correct. Score: 1 Accepted Answers: (c) Prioritize all your tasks 1 point 9. In which resilience strategy, life skills are taught by organizing a boys and girl club? (a) Risk-focused strategy (b) Asset-focused strategy (c) Process-focused strategy (d) None of the above Yes, the answer is correct. Score: 1 Accepted Answers: (b) Asset-focused strategy 1 point 10. Effective conflict resolution through persuasion involves: (a) Dominating the conversation to win the argument (b) Guiding parties to a mutually beneficial agreement (c) Convincing others to adopt your perspective. (d) All of the above Yes, the answer is correct. Score: 1 Accepted Answers: (b) Guiding parties to a mutually beneficial agreement 1 point 11.Rimi has made a list of appointments that she expected for this week. Also, she has divided them into different time slots so that she is able to save time for her lecture preparations. Which component of time management is she using? (a) Planning behaviors (b) Monitoring and controlling behaviours (c) Self-awareness of one’s time use (d) None of the above Yes, the answer is correct. Score: 1 Accepted Answers: (a) Planning behaviors 1 point 12. Which characteristic is not a benefit of time management? (a) Greater productivity and efficiency (b) A better professional reputation, (c) Increased stress.(d) Increased opportunities for advancement Yes, the answer is correct. Score: 1 Accepted Answers: (c) Increased stress 1 point 13. Which of these are family friendly policies in Organizations to maintain work-life balance? A. Alternate work arrangement B. Leave policies C. Child care facilities D. Flexible working hours (a) Only A is correct (b) Only A, B, and C are correct (c) Only B, C, and D are correct (d) All A, B, C, and D are correct Yes, the answer is correct. Score: 1 Accepted Answers: (d) All A, B, C, and D are correct 1 point 14. Consider the following statements: A. Resilience is the ability to perform effectively under pressure B. Resilience is the ability to bounce back from adversities/difficulties C. Resilience is the ability to manage health and well-being (a) Only A is correct (b) Only A and B are correct (c) Only A and C are correct (d) All A, B, and C are correct Yes, the answer is correct. Score: 1 Accepted Answers: (d) All A, B, and C are correct 1 point 15. Consider the following statements. A: Change tolerance is not an essential ability in a stable workplace environment. B: Stressed individuals are less likely to adapt to dynamic, unpredictable situations. (a) Both A and B are correct (b) A is correct, but B is wrong (c) B is correct, but A is wrong (d) Both A and B are wrong Yes, the answer is correct. Score: 1 Accepted Answers: (c) B is correct, but A is wrong