Cruise Personnel & Ship Management PDF

CRUISE LINE PERSONNEL AND SHIP MANAGEMENT – PRELIMS REVIEWER WEEK 1: SHIPBOARD HOTEL OPPORTUNITIES AND HR MANAGER: overall in charge of the human DIFFERENT DEPARTMENTS resources as well as training and development, Organizational Chart of...

CRUISE LINE PERSONNEL AND SHIP MANAGEMENT – PRELIMS REVIEWER WEEK 1: SHIPBOARD HOTEL OPPORTUNITIES AND HR MANAGER: overall in charge of the human DIFFERENT DEPARTMENTS resources as well as training and development, Organizational Chart of the Ship payroll division LOYALTY AMBASSADOR: person responsible for the repeat cruisers and guests who are planning to do cruising SECURITY OFFICER: person in charge with the overall division of the security department. FACILITIES MANAGER: Person responsible in the assisting the passengers and make a tour in the facilities of ship. Basic Organizational Chart of a Cruise Ship PHOTO MANAGER: responsible for the photography and picture takings in the cruise ship ADVENTURE OCEAN MANAGER: overall in charge of the childrens activities in the ship MAITRE D- Restaurant Manager or person in charge of the dining. SHORES CREW STAFF: books tickets for excursions and tours RETAIL /SALES STAFF: sells ship merchandise, items in the gift shop Three Divisions in the Cruise Line Organization CASINO STAFF: dealers, cashiers, and all casino Deck: Chief Staff – BS Marine Transportation activities Engine: Chief Engineer – BS Marine Engineering CRUISE STAFF: person responsible in the cruise Hotel: Hotel Director – BS Hotel & Restaurant Mngt division, entertainment and activities Cruise Line – Hotel Division: Job Summary of Important SPORTS STAFF: crew for different sports Job Titles IT STAFF: IT staff fixing all IT concerns and automation. HOTEL DIRECTOR: Overall responsible in the hotel in all departments in the overall area. SPA STAFF: masseurs, health therapists,acupuncturists etc. HOTEL ADMIN: secretary of the overall hotel FOOD AND BEVERAGE MANAGER: responsible in the HORTICULTURIST: overall in charge of fumigating food and beverage division; (Dining, insects, and taking care of the plants in the cruise ship. CHIEF HOUSEKEEPER: In charge with the housekeeping division MESSMAN: crew person in charge of setting up the crew mess station. Messman duties are many and it GUEST SERVICES MANAGER: person responsible in varied. He is coffee man, assistant cook, pantry man, the ins and outs of the hotel service area waiter, dishwasher, bedroom steward, and porter. SHORE EXCURSION MANAGER: overall in charge of He may perform any of the following duties: setting the shore excursion desk. tables, serving food or waiting on tables. RETAIL/MARKETING MANAGER: person responsible POOL ATTENDANT: person responsible in cleaning in the retail stores in the ship and upkeeping the pools. CRUISE DIRECTOR : Overall person responsible in all PLUMBER: person responsible for clog toilets, and the entertainment and activities in the cruise ship. plumbing problems. CASINO MANAGER: Person in charge of the overall CARPENTER: person responsible in damaged casino operations. luggage, reprogramming of safe and curtain rods BROADCAST MANAGER: Responsible for the lights, sounds and stage MAJOR DIVISIONS IT MANAGER: Responsible for the overall FOOD AND BEVERAGE SECTOR REQUIREMENTS information technology division In order to ensure satisfactory service for all patrons, a ADVENTURE MANAGER: responsible for the kids Food and Beverage Server performs many different tasks. activities in the cruise ship We analyzed job listings for Food and Beverage Servers in SPA MANAGER: responsible for the spa, relaxation order to identify these core duties and responsibilities. and rejuvenation division FACILITIES MANAGER: responsible for the facilities, Provide Customer Service - The Food and Beverage plumbing, carpentry and maintenance in the ship Server is the face of the restaurant and has considerable SPORTS MANAGER: person responsible for all the influence on its patrons’ experience. They must maintain sports activities in the ship. a professional and friendly demeanor and offer timely assistance to customers in order to ensure that their you want to work as a Food and Beverage Server, focus needs are met. If any issues arise with throughout the on the following. customer’s dining experience, the Food and Beverage Server is responsible for resolving it. Being able to stand and walk for long periods of time Take Orders - Presenting menus, answering questions In order to ensure satisfactory service for all patrons, a and offering suggestions, the Food and Beverage Server housekeeping performs many different tasks. We will guide patrons through the restaurant offerings and analyzed job listings for Housekeeping in order to identify eventually take down their chosen orders. It is often the these core duties and responsibilities. duty of the Food and Beverage Server to explain menu items, assist patrons with special dietary needs and Clean and Prepare Staterooms/ Cabin Attendant - In recommend menu items that the restaurant would like to order to ensure maintains proper standards of sell more of. cleanliness and sanitation. To see to it that all public areas and staterooms are clean, in order and are sanitized. In order to ensure satisfactory service for all patrons, a Also, to facilitate needs of all guests, to satisfy highest Food and Beverage Server performs many different tasks. standard of guest satisfaction. We analyzed job listings for Food and Beverage Servers in order to identify these core duties and responsibilities. HOUSEKEEPING SECTOR REQUIREMENTS In order to ensure satisfactory service for all patrons, a Serve Food and Beverages - Responsible for bringing Housekeeping department performs many different orders from the kitchen to customers, Food and Beverage tasks. We analyzed job listings for Stateroom/Cabin Servers must remember where to bring each order or Attendant in order to identify these core duties and maintain an organized record of order to which he or she responsibilities. can refer. They are also responsible for keeping beverages filled, following up with tables to see if their needs are Provide Customer Service - The Housekeeping division is still met and clearing plates as they’re finished. Should an the maintenance department and has considerable order be filled incorrectly, it is the Food and Beverage influence on its patrons’ experience. They must maintain Server’s duty to fix the order and bring out a new one. a professional and friendly demeanor and offer timely assistance to customers in order to ensure that their Clean and Prepare Tables - In order to ensure that tables needs are met. The Housekeeping department is are prepared for each party, the Food and Beverage responsible for maintenance, sanitation and cleanliness Server must clear tables of all plates, cups, and flatware of all the ships surrounding at the highest level possible after a party leaves, wipe down tables and properly re- set them with clean tableware. Depending on the Maintenance of Staterooms/Public Area - Cleanliness of establishment, the Food and Beverage Server may be the staterooms as well as the public areas, answering solely responsible for this, or he or she may have questions and offering suggestions, to the guests. To assistance from hosting and bussing staff members. The guide patrons through the staterooms, It is often the duty Food and Beverage Server must ensure that the of the stateroom/cabin to keep everything in order.For restaurant maintains proper standards of cleanliness and guest to have a wonderful cruise experience. sanitation. The Housekeeping/Cleaner will report to work at the Process Payments - Food and Beverage Servers ensure prescribed starting time. that patrons receive their bills in a timely manner and Passengers should be greeted at all times in a friendly that all orders are properly listed and priced. They receive manner. and process payments, operating the register, and return The cleaning must be of the highest standard and be paid checks and receipt to customer. They are strictly in accordance with the routines and instructions responsible for resolving any discrepancies in billing. set by the Housekeeper. He/She cleans (once a day) officers cabin, guests cabins Food and Beverage Server Skills - Energetic and He/She cleans all other Officer cabins once a week. personable, Food and Beverage Servers have excellent He/She returns lost and found items to the Purser's customer service skills and work in a fast-paced Office and includes date and location of where article was environment. They are professional, attentive and detail- found. oriented, ensuring customers have a great dining He/She takes special care when handling Company experience. Using interpersonal skills, adaptability and equipment and working material conflict-resolution skills, they resolve any issues that arise He/She attends meetings and training sessions called to make sure customers leave happy. by His/Her Superior. This Job Description does not encompass all details but Core skills - Based on job listings we looked at, employers is meant to be used as a general guideline, especially for want Food and Beverage Servers with these core skills. If new crew members THE DUTIES OF THE CLEANING CREW WILL BE Successful work experience in a front office setting or in SCHEDULED BY THE HOUSEKEEPER AND THE another clerical position FOLLOWING ROUTINES ARE TO BE MET: Strong working knowledge of office procedures and Vacuum all staircases and landings basic accounting principles Vacuum and clean all elevators Ability to effectively use and maintain office equipment Vacuum behind all fire doors Solid knowledge of Microsoft Office Vacuum elevators twice daily or more often, as traffic Outstanding communication skills dictates. Great organizational and multitasking abilities Clean elevator door tracks daily and polish once a week. Wash and/or polish elevator walls and doors daily WEEK 2: ROLES AND RESPONSIBILITIES OF DIFFERENT Wash portholes once a week from the inside. Remove PERSONNEL IN A CRUISE SHIP smudges and finger prints when necessary. An overview of the different job positions and their Clean and polish glass doors on both sides and dust responsibilities on a cruise ship behind rails Control and shift ash urns at least eight times a day Working in a Cruise Ship - In a cruise ship you will typically Dust directional and exit signs twice a week find jobs that are similar to what you’d expect at a five- Mop and/or buff vinyl and other hard surface floors star resort. Clean, dust and remove spots from all bar stools, chairs and sofas Shipboard employees are typically divided into Dust light fixtures departments relating to: Vacuum under all cushions ❏ service ❏ passenger accommodations Clean and dust all table tops in the bars, lounges and (sometimes called “hotel services”), lobbies ❏ entertainment ❏ general ship maintenance Clean all windows ❏ engine work ❏ safety Clean and polish glass doors on both sides and dust behind rails What are In Demand Jobs in a Cruise Ship for Tourism Clean and polish glass doors on both sides and dust and Hospitality Students? behind rails 1. Food and Beverage Services Clean and dust bar counters, walls and lights above bars ❏ Bartenders and Waitstaff: Responsible for serving food Clean and dust all art pieces and drinks, often earning tips in addition to their base Check and clean all air conditioning outlets, ventilators salary. and loud-speakers ❏ Chefs and Cooks: Prepare meals for passengers, Clean and wash down frequently all ceilings requiring culinary skills and experience. Clean all walls and remove finger marks ❏ Bar Manager: Oversees bar operations, manages staff, Clean and dust on top of boards, thoroughly clean and and ensures quality service. re-arrange rest rooms at least four times a day, including: Washing of hand-basin, toilets, urinals Cleaning of tiles, Empty trash cans, clean sinks, mirrors, 2. Accommodation Services bright surfaces, and floors  Housekeeping Staff: Maintain cleanliness in guest Empty trash cans, clean mirrors cabins and public areas, ensuring a comfortable environment. FRONT OFFICE REQUIREMENTS  Laundry Staff: Handle laundry services for passengers A key role by performing various administrative and and crew. clerical tasks. You should be comfortable undertaking a variety of activities in the office, including filing, 3. Entertainment and Recreation answering the phone, organizing documents, basic  Activity Hosts and Entertainers: Organize and lead bookkeeping, and more. activities for passengers, including games and shows.  Children' s Services: Qualified nannies and entertainers Reliability and a strong work ethic combined with great are needed to care for young passengers. communication skills are a must, as well as familiarity with all necessary office equipment, software, and 4. Management Positions procedures.  Hotel Manager: Responsible for overall hotel operations, staff management, and guest satisfaction. Do taking care of the following:  Cruise Director: Manages onboard activities and  Information entertainment, ensuring a memorable experience for  Handling foreign currencies guests.  Handling guests complaints/problems College graduate or 2nd year college Qualifications and Skills Required Executive Chef - the overall Chef in charge of the overall While some positions may require specific qualifications preparation of foods, perishable and non-perishable or degrees, many roles are accessible with relevant foods that is with high quality and within standard experience or a willingness to learn. Basic safety training conformance is essential for all positions, and a seafarer's medical ❏ Assistant Executive Chef ❏ First Cook certificate is typically required. Strong customer service, ❏ Second Cook / Third Cook ❏ Cook Trainee communication, and organizational skills are highly ❏ Crew Cook /Crew Cook Assistant /Crew Cook Trainee valued across all roles. ❏ Crew Cook Utility / Crew Messman ❏ Provision Master / Storekeeper Different cruise lines use variations on these categories, but for our purposes, we have divided onboard job ❏ Assistant Provision Master / Storekeeper descriptions into the areas of: ❏ Pastry Chef Supervisor ❏ Service/Hospitality ❏ Assistant Pastry Chef Supervisor ❏ Pastry Man ❏ Activity/Entertainment ❏ Pastry Trainee ❏ Baker Supervisor ❏ Personal Care ❏ Assistant Baker Supervisor ❏ Baker ❏ Baker Trainee ❏ Galley Cleaner Hotel Manager ❏ Dishwasher / Pot washer - Oversees ship operations - Manages guest services and operations ❏ The activities on a cruise ship, fall under the activity and entertainment department. Front Office ❏ This department is responsible for all the ships - Central nerve of the hotel entertainment staffing needs - Basic Jobs: handling guests’ complaints, giving information and handling currency exchange This means as an employee in the activity department Positions in FO you might be working as a disc jockey, cruise director, ❏ Front Desk Manager ❏ Front Desk Supervisor entertainer, expedition leader or lecturer. In addition to ❏ Front Office Worker ❏ Purser these jobs there are a great deal more available that ❏ Telephone Operator surround activities and entertainment. ❏ Guest Departure Officer/Guest Administration Officer ❏ Concierge ❏ International Ambassador Cruise Director Guest Services Manager - Provides excellent guest services - Handles administrative tasks Chief Housekeeper - The manager or the Supervisor of the overall housekeeping. Entertainment Director Housekeeping Staff - Ensures passenger enjoyment - Ensures a pleasant environment - Organizes entertainment and activities - Maintains cleanliness and sanitation Shore Excursion Manager Stateroom Steward /Cabin Attendant - Ensures passenger safety - Attends to guest requests - Organizes onshore tours and activities - Cleans and maintains staterooms ❏ Assistant Housekeeper ❏ 1st Housekeeper Youth Counselor / Kids' Club Attendant ❏ 2nd Housekeeper ❏ Stateroom Attendant - Ensures child safety and enjoyment ❏ Assistant Housekeeper ❏ Bellboy/Roomboy - Supervises activities for children ❏ Florists Casino Manager Food and Beverage Manager - Ensures smooth gaming experiences - Ensures quality and guest satisfaction - Manages casino operations - Manages food and beverage operations Photographer Waiter /Server - Captures and preserves passenger memories - Provides excellent service Attends to food and drink - Provides professional photography services orders Musician / Entertainment Performer Culinary Director - Entertains passengers - Ensures high-quality cuisine - Contributes to onboard activities with music - Oversees culinary operations and dining experiences Retail Manager ❏ Medical Certificate: Physically fit: EENT, CBC,X-RAY, - Supervises onboard retail shops ECG, DENTAL - Manages sales and inventory ❏ (to be taken once requested by the interviewer) ❏ Mentally fit: Psychologically, Mentally fit, aptitude test Spa Jobs ❏ Passport ❏ These workers take care of the increasing number of ❏ SIRB: Seafarer’s Identification and Record Book or spa and beauty shop facilities onboard, as well as the Seaman’s Book fitness needs of the crew and passengers. ❏ Certificate of Previous Employments ❏ Jobs in this department include salon operators, ❏ Diploma/TOR/ NC2 (authenticated /Red Ribboned) cosmetologists, beauticians, medical staff, massage therapists, personal trainers, and fitness instructors. ❏ NBI Clearance ❏ Other important certificate of training Aside from the Captain, which is the master of the ship, (practicums/other certificates) there are other important positions onboard, other than hotel operations, such as: WEEK 3: CRUISE WORKING ENVIRONMENT AND CODE OF DISCIPLINE Deck Officer THE SHIP’S ENVIRONMENT - Handles navigation of the ship ships act as both workplace and home; - Manages ship operations mixed cultures, customs and languages; limited social interaction with non-maritime Safety Officer personnel on board or ashore; - Handles emergencies and drills limited health facilities; - Ensures safety of passengers and crew long and often irregular working hours; high variability in ownership and management Medical Officer of ships, hiring practices and work conditions; - Provides medical assistance to passengers and crew and - Manages onboard medical facilities significant variations in national laws, regulations and enforcement standards. Engineer /Mechanic - Handles technical repairs COMMUNICATION PROCESS AND PROBLEMS - Maintains ship's mechanical systems CAPTAIN’S STANDING ORDERS Captain’s Standing Orders are ship-specific Helmsman instructions regarding a variety of issues. - Navigates and maneuvers the ship These orders are available to read in the Crew - Steers the vessel Office and Crew Mess. (People who work behind the scene) Corporate Jobs Please be sure to read and understand them. - Every cruise line has a corporate office. And those corporate offices are staffed by people who handle COMPLAINT PROCEDURE everything from marketing and sales to accounting and You can report a problem or complaint to: human resources. Your Supervisor, Manager or Head of - These are shore-based positions. Department Personnel & Training Manager Corporate Jobs Captain or his deputy - these are generally onshore positions in which Confidentiality employees work in the main office arranging cruises or performing general office work. The Company respects your privacy and equally, you are - These positions include secretaries, booking agents expected to respect the confidentiality of information sales/marketing staff and clerical workers. concerning the Company. You must not discuss the internal affairs of the ship with the media or any third When considering employment within this industry, bear party. in mi n d that the availability of positions at sea may vary depending on a ship’s size, its itinerary, and to some TERMS & CONDITIONS OF FILIPINO SEAFARERS extent, the type of passenger the cruise line attracts. Job ✓ Section 1. Duties hunters should explore all opportunities for employment A. Duties of the Principal/Employer/Master/Company: onboard a cruise ship. B. Duties of the Seafarer: ✓ Section 2. Commencement /Duration of Contract Basic Requirement ✓ Section 3. Free Passage from the Point of Hire to ❏ Comprehensive resume the Port of Embarkation ❏ At least two years experience in a 4-5 star hotel, ✓ Section 4. Baggage Allowance restaurant, coffee shop, resorts place or relevant ✓ Section 5. Hygiene and Vaccination experience depending on the position you are applying ✓ Section 6. Wages for. ✓ Section 7. Payment on Board  ✓ Section 8. Allotment and Remittances 3. To provide a seaworthy vessel for the seafarer and take ✓ Section 9. Hours of Work all reasonable precautions to prevent accident and injury ✓ Section 10. Overtime & Holidays to the crew including provision of safety equipment, fire ✓ Section 11. Leave Pay prevention, safe and proper navigation of the vessel and ✓ Section 12. Shore Leave such other precautions necessary to avoid accident, ✓ Section 13. Subsistence, Ship Stores & Provisions injury or sickness to the seafarer. ✓ Section 14. Transfer Clause 4. To observe the Code of Ethics for Seafarers and ✓ Section 15. Grievance Machinery conduct himself in the traditional decorum of a master. ✓ Section 16. Disciplinary Procedures ✓ Section 17. Termination of Employment B. DUTIES OF THE SEAFARER: ✓ Section 18. Repatriation 1. To faithfully comply with and observe the terms and ✓ Section 19. Compensation & Benefits conditions of this contract, violation of which shall be subject to disciplinary action pursuant to Section 33 of STANDARD TERMS AND CONDITIONS GOVERNING THE this contract; EMPLOYMENT OF FILPINO SEAFARERS ON BOARD 2. To abide by the Code of Discipline as provided in the OCEAN-GOING VESSELS POEA rules and regulations governing overseas contract 1. POINT OF HIRE - refers to the place indicated in the workers and the Code of Ethics for Seafarers; contract of employment which shall be the basis for 3. To be obedient to the lawful commands of the Master determining commencement and termination of or any person who shall lawfully succeed him and to contract. comply with company policy including safety policy and 2. CONVENIENT PORT - any port where it is practicable, procedures and any instructions economical, safe and convenient to repatriate the 4. To conduct himself in an orderly and respectful manner seafarer. towards passengers and shippers, port authorities and 3. PHILIPPINE PORT - refers to any Philippine airport or other persons on official business with the ship. seaport. 4. BASIC WAGE - refers to the salary of the seafarer ❖ SECTION 2. COMMENCEMENT /DURATION OF exclusive of overtime, leave pay and other bonuses. CONTRACT 5. DEPARTURE - refers to the actual departure from the - The employment contract between the employer and point of hire of the seafarer through air, sea or land travel the seafarer shall commence upon actual departure of transport to join his vessel to a Philippine or foreign port. the seafarer from the airport or seaport in the point of 6. REGULAR WORKING HOURS - refers to the seafarer’s hire and with a POEA approved contract. It shall be eight (8) hour working hours within the period of 24 effective until the seafarer’s date of arrival at the point of hours. hire upon termination of his employment. 7. DENTAL TREATMENT - covers tooth extraction or - The period of employment shall be for a period mutually dental surgery, if necessary, due to accident. agreed upon by the seafarer and the employer but not to 8. SHIPWRECK - refers to the damage or destruction of a exceed 12 months. Any extension of the contract shall be vessel at sea caused by collision, storm, grounding or any subject to the mutual consent of both parties. other marine peril at sea or in port rendering the vessel absolutely unnavigable or unable to pursue her voyage. ❖ SECTION 3. FREE PASSAGE FROM THE POINT OF 9. COMPASSIONATE GROUND - refers to incidence of HIRE TO THE PORT OF EMBARKATION death of an immediate member of the seafarer’s family - The seafarer shall join the vessel or be available for duty which includes his parents, spouse and children if the at the date and time specified by the employer. The seafarer is married or his parents if the seafarer is single. seafarer shall travel by air or as otherwise directed at the 10. PRINCIPAL - any person, partnership or corporation expense of the employer. hiring Filipino seafarers to work onboard ocean-going vessels. ❖ SECTION 4. BAGGAGE ALLOWANCE 11. WORK-RELATED INJURY - injury(ies) resulting in - The seafarer traveling by air to join a vessel or on disability or death arising out of and in the course of repatriation shall be entitled to the normal free baggage employment. allowance offered by the airlines. The cost of the excess 12. WORK-RELATED ILLNESS - any sickness resulting to baggage shall be for the account of the seafarer disability or death as a result of an occupational disease ❖ SECTION 5. HYGIENE AND VACCINATION listed under Section 32-A of this Contract with the A. The seafarer shall keep his quarters and other living conditions set therein satisfied. spaces -such as mess rooms, toilets, bathrooms, alleyways and recreation rooms in clean and tidy ❖ SECTION 1. DUTIES condition to the satisfaction of the master. The work is to A. DUTIES OF THE be performed outside the seafarer’s regular working PRINCIPAL/EMPLOYER/MASTER/COMPANY hours and for which no overtime pay shall be claimed. 1. To faithfully comply with the stipulated terms and conditions of this contract, particularly the prompt B. The seafarer shall submit to the order of the master or payment of wages, remittance of allotment and the to the laws of any country within the territorial expeditious settlement of valid claims of the seafarer. jurisdiction of which the vessel may enter to have such 2. To make operational on board the vessel the grievance vaccination or inoculation or to undertake measures machinery provided in this contract and ensure its free safeguarding his health and of the whole crew. access at all times by the seafarer.  ❖ SECTION 6. WAGES 3. the Radio Operator shall observe the eight (8) regular - The seafarer shall be paid his monthly wages not later working hours in every twenty-four (24) hours, midnight than 15 days of the succeeding month from the date of to midnight, from Monday to Sunday as established by commencement of the contract until the date of arrival International Telecommunication Conventions and as at point of hire upon termination of his employment prescribed by the master. pursuant to Section 18 of this Contract. 4. for those who are on sea watch, their working hours shall be eight (8) hours per day. Staggering of working ❖ SECTION 7. PAYMENT ON BOARD hours will be at the master’s discretion - Payment of shipboard pay in foreign ports shall be subject to the currency control regulations at the port C. The seafarer shall be allowed reasonable rest period in abroad and to the official rate of exchange prevailing at accordance with international standards the time of payment. Advances shall be at the master's/employer's discretion and in accordance with ❖ SECTION 11. OVERTIME & HOLIDAYS the foregoing conditions. A. The seafarer shall be compensated for all work performed in excess of the regular eight (8) hours as ❖ SECTION 8. ALLOTMENTS AND REMITTANCES prescribed above. Overtime pay may be classified as (POEA Standard allotment contract) open, fixed or guaranteed. In computing overtime, a A. The seafarer is required to make an allotment which fraction of the first hour worked shall be considered as shall be payable once a month to his designated allottee one full hour. After the first hour overtime, any work in the Philippines through any authorized Philippine performed which is less than thirty (30) minutes shall be bank. The master/employer/ agency shall provide the considered as half an hour and more than thirty (30) seafarer with facilities to do so at no expense to the minutes shall be considered one full hour. seafarer. The allotment shall be at least eighty percent (80%) of the seafarer’s monthly basic salary including B. Overtime work may be compensated at the following backwages, if any. rates: 1. Open overtime – additional 25 percent (25%) of the B. The master/employer/agency may also provide basic hourly rate computed based on two hundred eight facilities for the seafarer to remit any amount earned in (208) regular working hours per month. excess of his allotment to his designated allottee in the 2. Guaranteed or fixed overtime - not less than thirty Philippines through any authorized Philippine bank percent (30%) of the basic monthly salary of the seafarer without any charge to him. This fixed rate overtime shall include overtime work performed on Sundays and holidays but shall not exceed C. The allotments shall be paid to the designated allottee one hundred five (105) hours a month. in Philippine currency at the rate of exchange indicated in 3. Overtime work for officers shall be computed based the credit advice of the local authorized Philippine bank. on the fixed overtime rate. 4. For ratings, overtime work shall be based on ❖ SECTION 9. ACCOUNT OF WAGES & CERTIFICATE guaranteed or open overtime rate, as mutually agreed OF EMPLOYMENT upon by the contracting parties. Overtime work in excess - The seafarer, upon his discharge, shall be given a written of 105 hours a month for ratings shall be further account of his wages reflecting all deductions therefrom. compensated on the open overtime rate. Where a seafarer is landed in an emergency, the written account of his wages shall be given to him as soon as D. Emergency Duty practicable thereafter. Upon the seafarer's request, he No overtime work shall be considered for any work shall also be provided by his employer/agency his performed in case of emergency affecting the safety of certificate of employment or service record without any the vessel, passenger, crew or cargo, of which the master charge. shall be the sole judge, or for fire, boat, or emergency drill or work required to give assistance to other vessels or ❖ SECTION 10. HOURS OF WORK. persons in immediate peril. A. The seafarer shall perform not more than forty-eight (48) hours of regular work a week. The hours of works ❖ SECTION 12. LEAVE PAY shall be determined and prescribed by the master, - The seafarer’s leave pay shall be in accordance with the provided that it conforms with customary international number of days leave per month as agreed upon. Days practices and standards and as prescribed in paragraph B leave shall not be less than two and a half (2-1/2) days for below. each month of service and pro-rated. Leave pay shall be settled onboard or settled within two weeks after arrival B. Regular working hours for the seafarer shall be eight of the seafarer at the point of hire. (8) hours in every 24 hours, midnight to midnight, Monday to Sunday. The normal practice is as follows: ❖ SECTION 13. SHORE LEAVE 1. the day worker shall observe the eight (8) regular - The seafarer shall be allowed shore leave when working hours during the period from 0600 hours to 1800 practicable, upon the consent of the master or his hours. deputy, taking into consideration the operations and 2. the steward personnel shall observe the eight (8) safety of the vessel. regular working hours during the period from 0500 hours to 2000 hours.  ❖ SECTION 14. VICTUALLING, VESSEL STORES AND B. When availed of by the seafarer, the grievance PROVISIONS procedure and all actions or decisions agreed upon shall A. The seafarer shall be provided by the master/ be properly documented for the protection and interest employer with subsistence consistent with good of both parties. maritime standards and practices while on board the vessel. C. The foregoing procedure shall be without prejudice to other modes of voluntary settlement of disputes and to B. All stores and provisions issued to the seafarer are only the jurisdiction of the Philippine Overseas Employment for use and consumption on board the vessel and any Administration (POEA) or the National Labor Relations unused or unconsumed stores or provisions shall remain Commission (NLRC) over any unresolved complaints the property of the employer. The seafarer shall not take arising out of shipboard employment that shall be ashore, sell, destroy or give away such stores and brought before it by the seafarer. provisions. ❖ SECTION 17. DISCIPLINARY PROCEDURES ❖ SECTION 15. TRANSFER CLAUSE The Master shall comply with the following disciplinary - The seafarer agrees to be transferred at any port to any procedures against an erring seafarer: vessel owned or operated, manned or managed by the A. The Master shall furnish the seafarer with a written same employer, provided it is accredited to the same notice containing the following: manning agent and provided further that the position of 1. Grounds for the charges as listed in Section 33 of this the seafarer and the rate of his wages and terms of Contract or analogous act constituting the same. service are in no way inferior and the total period of 2. Date, time and place for a formal investigation of the employment shall not exceed that originally agreed charges against the seafarer concerned. upon. Any form of transfer shall be documented and made available when necessary. B. The Master or his authorized representative shall conduct the investigation or hearing, giving the seafarer ❖ SECTION 16. GRIEVANCE MACHINERY the opportunity to explain or defend himself against the A. If the seafarer considers himself aggrieved, he shall charges. These procedures must be duly documented make his complaint in accordance with the following and entered into the ship’s logbook. procedures: 1. The seafarer shall first approach the head of the C. If after the investigation or hearing, the Master is Department in which he is assigned to explain his convinced that imposition of a penalty is justified, the grievance. Master shall issue a written notice of penalty and the a) In the Deck, Radio and Catering Department, the head reasons for it to the seafarer, with copies furnished to the is the Chiefmate. Philippine agent. b) In the Engine Department, the head is the Chief Engineer. D. Dismissal for just cause may be effected by the Master c) In the Catering and/or Hotel Department in a without furnishing the seafarer with a notice of dismissal passenger ship, the head is the Chief Steward and/or if there is a clear and existing danger to the safety of the Purser. crew or the vessel. The Master shall send a complete report to the manning agency substantiated by 2. The seafarer shall make his grievance in writing and in witnesses, testimonies and any other documents in an orderly manner and shall choose a time when his support thereof. complaint or grievance can be properly heard. ❖ SECTION 18. TERMINATION OF EMPLOYMENT 3. The Department head shall deal with the complaint or A. The employment of the seafarer shall cease when the grievance and where solution is not possible at his level, seafarer completes his period of contractual service refer the complaint or grievance to the Master who shall aboard the vessel, signs-off from the vessel and arrives at handle the case personally. the point of hire. 4. If no satisfactory result is achieved, the seafarer B. The employment of the seafarer is also terminated concerned may appeal to the management of the when the seafarer arrives at the point of hire for any of company or with the Philippine Overseas Labor Office or the following reasons: consular officer overseas. 1. when the seafarer signs-off and is disembarked for medical reasons pursuant to the Section of his/her 5. If after observing the grievance procedure the master Contract. finds that the seafarer violated the terms of his Contract 2. when the seafarer signs-off due to shipwreck, ship’s or has committed breach of discipline, the master shall sale, lay-up of vessel, discontinuance of voyage or change discipline the seafarer or, if warranted, terminate his of vessel principal in accordance with the Sections of employment. his/her Contract. 3. when the seafarer, in writing, voluntarily resigns and 6. The seafarer may also seek the assistance of the signs off prior to expiration of contract highest-ranking Filipino seafarer on board. 4. when the seafarer is discharged for just cause.  ❖ SECTION 19. REPATRIATION waste and ballast water management. Avoid any A. If the vessel is outside the Philippines upon the pollution incidents. expiration of the contract, the seafarer shall continue his Security: Implement security measures as per the Ship service on board until the vessel's arrival at a convenient Security Plan (SSP). Be vigilant for any suspicious activity port and/or after arrival of the replacement crew and report it immediately. provided that, in any case, the continuance of such Mooring and Anchoring: Follow safe mooring and service shall not exceed three months. The seafarer shall anchoring procedures. Check weather and tidal be entitled to earned wages and benefits as provided in conditions before anchoring. Ensure proper fendering his contract. and chafing gear. - If the vessel arrives at a convenient port within a period Cargo Operations: Follow the cargo handling plan and of three (3) months before the expiration of his contract, ensure cargo is stowed securely. Monitor cargo the master/employer may repatriate the seafarer from temperatures, ventilation, and securing throughout the such port provided that the seafarer shall be paid all his voyage. earned wages. In addition, the seafarer shall also be paid Weather Conditions: Keep a close eye on weather his leave pay for the entire contract period plus a reports and forecasts. Take appropriate actions to avoid termination pay equivalent to one (1) month of his basic adverse weather, and ensure cargo and equipment are pay secured in rough seas. - A seafarer who requests for early termination of his Medical Care: Provide prompt medical care to injured contract shall be liable for his repatriation cost as well as or ill crew members. Maintain a well-equipped medical the transportation cost of his replacement. The employer kit and keep records of all medical incidents. may, in case of compassionate grounds, assume the Alcohol and Substance Abuse: Strictly prohibit alcohol transportation cost of the seafarer’s replacement. and substance abuse while on duty. Random alcohol and drug testing may be conducted. WEEK 5: CREW RELATIONS AND ITS WORKING Passenger Safety: If applicable, prioritize the safety and ENVIRONMENT comfort of passengers. Familiarize them with safety The Ship’s Environment procedures and emergency exits. ships act as both workplace and home; Record Keeping: Maintain accurate records of mixed cultures, customs and languages; navigational data, safety drills, incidents, and limited social interaction with non-maritime personnel maintenance activities. Keep these records up to date. on board or ashore; Crew Welfare: Ensure crew members have access to limited health facilities; appropriate accommodations, meals, and rest periods as long and often irregular working hours; per regulations. high variability in ownership and management of ships, Compliance: Comply with all international and local hiring practices and work conditions; and maritime regulations, company policies, and the significant variations in national laws, regulations and International Ship and Port Facility Security (ISPS) Code. enforcement standards These are general guidelines, and actual Master's Master’s Standing Orders Standing Orders may vary depending on the specific ship, Master's Standing Orders, also known as Captain's its mission, and any additional requirements imposed by Standing Orders or Shipboard Standing Orders, are a set regulatory authorities or the ship's managing company. of guidelines and rules established by the captain of a The captain is responsible for ensuring that these orders vessel to ensure the safe and efficient operation of the are followed and may modify them as necessary for the ship. These orders can vary depending on the type of safety and efficiency of the voyage. vessel, its route, and specific company policies. Here' s an example of some common Master's Standing Orders: Crew Relations / Conduct in the Cruise Ship Safety First: Safety is our top priority. All crew members Every crew member, staff, and officer aboard a cruise ship must follow safety protocols at all times. Report any come from different parts of the world where different unsafe conditions immediately. laws and rules apply. It is the responsibility of the cruise Watchkeeping: Maintain a vigilant watch at all times. company to draft some sort of policies which would Ensure proper handover and log entries at the start and bestow order and understanding aboard one cruise ship. end of each watch. Every employed member aboard the cruise ship signs an Navigation: Follow the prescribed voyage plan and agreement with the company that he or she would abide adhere to international rules of navigation. Use all by the policies which are drafted by each particular available navigational aids and keep charts updated. company. These policies are most often referred to as the Communication: Maintain clear communication with “Code of Conduct.” the bridge, engine room, and other key stations. Follow proper radio procedures and keep communication Even though the “Code of Conduct” it is different from equipment in good working order. one company to another, the just of it is all the same Emergency Procedures: Familiarize yourself with which is to set boundaries and laws for every member to emergency procedures, including fire drills, abandon ship follow in order for the safety and dignity for all. There are drills, and man overboard procedures. Conduct regular certain parts of the “Code of Conduct” in every company drills and ensure all crew members know their roles. which pertain to the high standards of appearance for Environmental Protection: Strictly adhere to crew members, staff, and officers, as well as priority for environmental regulations, including proper disposal of passengers when it comes to on board services. General Code of Conduct: Six Guidelines in Working in title does not apply only in events of emergencies, but it the Cruise Ship applies at all time on or off duty. Rule 1: No inappropriate interactions between - Every ship has a “Zero Tolerance for Drugs” policy and employees, as well as employees and passengers” this does not apply only to consumption to - This might be considered as the number one rule due to paraphernalia, but wearing any accessories or clothing the fact that people who work on cruise ships are from which may pertain to it. People can be fired from their all over the world and from so many different cultures. positions for simply wearing a t-shirt with a marijuana - What might be appropriate for one culture might not be leaf, or for wearing a pendant with the shape of such leaf. for another, so every company is very clear cut when it On another note, drug tests are randomly implemented comes to propriety and most of the times they would through out ones contract. make new hires take classes to determine the boarders - Another big one is alcohol. Now we all know that there of such propriety. is not much to do on a cruise ship when you are not the - When it comes to interactions between crew and passenger, but to work, eat, sleep, and drink. Cruise ships passengers, this rule applies due to the fact that every have a strict rule to consumption of alcohol and person who is employed on the cruise ship, in one sense sometimes for a good reason. or another, represents the company itself. - Drill attendance is a must for everyone. A muster drill - From waiter to officer, every person is a representative prepares passengers for safe evacuation, in the event of of the company which may or may not be the reason why an emergency on board the ship, and familiarizes the a passenger decides to return on another or the same crew and the passengers with escape routes. In a muster ship from the same company. Every company knows that drill, the use of life vests and the escape routes from the the passenger is not limited to their company and that ship are explained to the passengers. choices are being born every year, thus constituting a big pool of competition. Rule 5: Maintain the Ship Health Safety Ships are closed armors where people communicate on Rule 2: Performance = Employment daily bases. It is very important that people have healthy - Most cruise companies have evaluations 30 days from habits which would ensure the health of not only each entering the ship, 3 months from entering the ship, and individual, but the ship as a whole. We use the old ship 6-8 month final evaluation. saying “one sick, all sick” because it is true when it comes - This means that through out the working day there are to cruise ships. When one person gets sick on a cruise supervisors, managers, even co-workers who are ship, does not receive the needed medical help, has bad constantly judging everything one person does on and off health habits, and gets in contact with another person, the clock. and so on, an epidemic outburst would be most certain. - Performance on a cruise ship can mean a promotion and When this happens, the ship gets quarantined without a letter for another contract, or even an instant guests and crew members clean the ship for days. termination. Rule 6 Crew area is for crew and passenger areas are for Here are few advices which may save one crew member passenger from the embarrassment of being fired: On a cruise ship there is a place for everyone. Crew has 1. Perform your duties to the best of your abilities. their authorized areas and passengers has their own 2. Be courteous to the passengers because they are the authorized areas. When crew members are on duty ones who pay for your salary, as well as your bosses dressed with their uniform they have the right to be bonus. present in passenger areas in which they work. Once off 3. Always appear clean, showered, shaved, and with a duty it is up to rank and authorized presence according clean pressed uniform on which you would have your to the ships policies. Ranks which are authorized to roam name tag attached at all time. in passenger areas during off duties. Sometimes crew 4. Be always on time or few minutes early. members when they have friends and family aboard the 5. Every crew member gets a free time to go off shore ship as passengers may obtain authorization to be once in while. Failure to be back on board once that free present in passenger areas, but it is limited to the dates time is done. The first one may pass with a warning, but to which their friends and family are on board the ship the second one is a little more complicated. Rule 3: Respect and Care for the Ship - This rule may be the most important as it does apply to the material wealth and property of the cruise company. This rule include theft, vandalism, lack of personal cabin maintenance, computer misuse, as well as misuse of any other amenities of the ships inventory. The lowest one would be lack of cabin maintenance because it could pass with a simple warning, but the others would most definitely result in dismissal due to misconduct. Rule 4: Everyone is a Safety and Security Officer - Every person who is hired by a cruise company is considered in one way or another a safety officer. This