CLPM 411 Week 7: Zero Tolerance & Guest Policy PDF

CLPM 411 WEEK 7: Zero Tolerance and of the following enforcement actions and Guest Policy intervention by the Security, Management personnel or law enforcement: Guests may find that one of the most ama...

CLPM 411 WEEK 7: Zero Tolerance and of the following enforcement actions and Guest Policy intervention by the Security, Management personnel or law enforcement: Guests may find that one of the most amazing parts of a cruise vacation Reporting to the competent experience will be the many rich and government and law enforcement varied cultures represented among every authorities guest. This diversity offers a chance to Removal of certain onboard learn about different parts of the world privileges, which may include and to make new friends. But just as a being detained, quarantined or new friend can enhance the vacation confined in a stateroom or holding experience, some guests may behave in cell ways others find unusual or undesirable. Confiscation of illegal, contraband To ensure an enjoyable voyage, it is or prohibited items, which may be important that everyone have a common turned over to law enforcement understanding of the health, safety and authorities behavioral conducts aboard the ship. Denial of boarding or removal from the vessel GUESTS’ HEALTH SAFETY & CONDUCT Denial of boarding on any future POLICY cruise vacation that was booked in This Guest Health, Safety and Conduct the same company cruise ship. Policy (hereafter referred to as the SAFETY & SECURITY “Policy”) sets forth standards of conduct for guests to follow throughout Guests will undergo a security screening the cruise vacation, including transfers prior to boarding the vessel (e.g., prior to to and from ships, inside port terminals, commencing the voyage, or at ports of while onboard, at ports of call, during call), and at any time where we may - in shore excursions and at private our sole discretion - require such security destinations. Establishing and articulating screening during the voyage. A security a Policy helps ensure that all guests enjoy guard will require a photo for each guest. a fantastic, safe and secure cruise While taking the security photo, or during vacation experience. a security screening, guests may be required to briefly remove any facial ENFORCEMENT OF THE POLICY coverings (e.g., masks), hats, costumes, A guest’s actual or threatened violation of or other materials that may impede the the cruise ship’s policies, or any verification of a guests’ identity. Refusal to instruction communicated by the crew participate in the security screening or personnel, written or oral, which can provide a security photo may result in creates a concern or risk for the Health, denial of boarding or removal from the Safety, or security of the vessel, other vessel. guests, or crew may result in one or more CLPM 411 MANDATORY SAFETY DRILL testing for communicable diseases (e.g. COVID-19). Cruise ships may also require All guests must attend the mandatory guests to participate in contact tracing safety drill (also known as “muster”) and processes to help control the spread of follow all health and safety instructions communicable disease (e.g., COVID-19). issued by the Captain as part of the This may include the requirement for mandatory safety drill announcements. guests to wear a wristband or other GUEST REPORTING OBLIGATION wearable device(s) to enable technology- enabled contact tracing. Guests may be Safety and security are everyone’s required to participate in testing and responsibility. Guests must immediately screening at the end of their cruise on report to the ship’s Security Staff or other return to port. These tests may be ship management their own or others’ conducted by us, by our agents or service injury, as well as any unsafe or possibly providers, or by national authorities illegal behavior. One can also report this including health authorities. in the Guest Services Desk. QUARANTINE HEALTH Guests may be required to be confined to Guests agree to review and comply with their stateroom or placed in quarantine to all of the health & safety instructions. avoid a communicable disease or other Failure to do so will lead to enforcement contagious condition from spreading to action, including being denied boarding or other persons onboard or beyond. Guests may constitute cause for a guest’s may be required to move to a new removal, as well as the denial of boarding stateroom which has been set up or removal of a guest’s traveling party, specifically for isolation / quarantine. from the vessel. HANDWASHING HEALTH SCREENING According to medical experts, one of the Mandatory health screenings will be best ways to prevent contagious conducted prior to boarding and special illnesses, like gastrointestinal viruses, health and safety procedures will be in colds and flu, from starting or spreading is place during boarding. These procedures to wash hands thoroughly for at least 20 are important, and all guests must seconds with soap and hot water after comply with all signs and instructions using the restroom and again before provided prior to embarking on the eating or handling food. vessels. VISITING PORTS AND EXCURSIONS HEALTH MONITORING ONBOARD / RETURN TO PORT At certain ports of call, ships may restrict disembarkation to guests who participate Disease prevention programs may include in certain shore excursions, in the cruise regular temperature screenings, and/or lines’ sole discretion. In that event, guests CLPM 411 will be required to travel and remain with PROHIBITED GUESTS & CREW the designated shore excursion group INTERACTIONS while off the ship and follow all Crew members are friendly, outgoing and instructions provided by the cruise line. helpful, and they will do their very best to The tour operator will remind applicable make a guest’s vacation as enjoyable as jurisdiction relating to health and safety. possible. Do not misinterpret their Guests disembarking or embarking the friendliness. Crew members are ship at a port of call may be subject to prohibited from engaging in physical additional mandatory health screening relationships with guests. Crew members and checks. The ship will provide guests are not permitted to socialize with guests with details of any additional health beyond their professional duties, and are screening and checks prior to not permitted to be in guest staterooms, disembarkation at a port of call. Take note except for the performance of their that the local authorities in the port of call shipboard duties. Guests are expected to may also require additional screening and respect these policies and are similarly testing of guests at the point of prohibited from engaging in physical disembarkation and/or embarkation and relationships with crew members. guests must comply with these VERBAL ABUSE, ABUSIVE LANGUAGE & requirements. THREATS ARE PROHIBITED FITNESS TO TRAVEL - GUESTS WITH ❏ Verbally abusive or offensive language DISABILITIES directed toward anyone, including guests, In some cruise ships, guests with crew members, governmental officials or disabilities are not required to travel with others, is not permitted. another person. However, all guests must consider that crew members are not ❏ Statements or conduct that threaten required to assist guests with personal prohibited or illegal activity are forbidden. tasks or personal hygiene needs (e.g. ❏ Attempts at self-harm, as well as oral assisting with eating, dressing, toileting). or written statements or conduct Therefore, guests requiring assistance evidencing intent to engage in self-harm with these functions should consider shall be subject to enforcement action by these needs when planning a cruise the crew or security personnel so as to vacation. protect life and the security of the guests, MEDICATION crew and vessel (s) Guests must bring an adequate supply of INAPPROPRIATE & ABUSIVE BEHAVIOR IS all medication(s) they require for the NOT PERMITTED entire duration of the voyage. ❏ uninvited physical contact, solicitation, harassment, vandalism, theft, violence, CLPM 411 ❏ use of fake/false identification, SMOKING & RESTRICTIONS ON underage drinking, providing alcohol to PURCHASE OF TOBACCO PRODUCTS those under the allowed age, possession ONBOARD of illegal substances/items, ❏ For the comfort and enjoyment of the ❏ placing materials (including signs, guests, most ships are designated as non- banners, decorations, etc.) anywhere on smoking. This includes a prohibition on the exterior and interior of the ship, the use of hookah or other types of water (including stateroom doors, along pies. corridors, etc.) without the express ❏ Smoking is not permitted inside any permission of ship management or which stateroom or on any stateroom balcony. may be deemed by ship management as This applies to all stateroom categories inappropriate, or any other illegal or on board. If a guest is in violation of this offensive conduct. “No Smoking” policy, a cleaning fee will UNSAFE BEHAVIOR be applied to their onboard account. Smoking is also not permitted in any Failure to follow all health, safety or dining venue, theater, bar, lounge, security instructions or policies is strictly hallway, elevator or jogging track, or most prohibited. Sitting, standing, jumping, indoor areas. laying or climbing on, over or across any exterior or interior railings or other ❏ Further, smoking is not allowed in protective barriers is strictly prohibited. certain outdoor areas, including Additionally, tampering with any of the restricted areas, food venues, and kids ship’s equipment, facilities or systems is play areas and pools. not permitted. ❏ However, cruise ships recognize that DISCOURTEOUS OR DISRUPTIVE some of the guests do smoke. Therefore, BEHAVIOR ARE PROHIBITED to provide an onboard environment that also satisfies smokers, ships have ❏ Pool, deck and theater chairs may not designated certain areas of the ship as be reserved, except in cases of disability. smoking areas. ❏ Public nudity is not permitted. Guests ❏ To assist smoking guests to locate must be appropriately attired including areas where smoking is permitted, there while on stateroom balconies if visible to are signages onboard clearly identifying others onboard, on other vessels or all smoking areas and ashtrays provided ashore. for smoking use ❏ Topless sunbathing is not permitted ❏ Guests must be at least 18 years of age except on selected itineraries, and those to purchase, possess or use tobacco itineraries will only be allowed in onboard. designated areas. CLPM 411 CURFEWS The minimum age for a guest to drink or possess alcoholic beverages on ships A ship’s management reserves the right to sailing from North America, the United enact curfews on an individual, group, or Arab Emirates is 21. ship-wide basis, if in the sole judgment of the ship’s Captain, such steps become The minimum age for a guest to drink or necessary for the health or safety of possess alcoholic beverages on ships guest(s) or crew. sailing from South America, Europe, Asia, Australia and New Zealand is 18. Parental and Guardian Responsibility In all other cases, the drinking age of the ❏ For purposes of this Policy, a minor is home port shall control the determination defined as anyone under the age of 18. of a legal drinking age. ❏ A young adult is defined as anyone Parents / guardians are reminded they ages 18, 19 or 20. Parents and guardians are responsible for the actions of are responsible for the behavior and their minor and young adult children. appropriate supervision of their PROHIBITED ITEMS accompanying minor(s) and young adult(s) throughout their vacation. This During security screenings, safety obligation applies during transfers to and personnel inspect guest belongings and from ships, inside terminals, while may remove prohibited items outside of onboard, at ports of call, during shore the guest’s presence. Confiscated items excursions and at private islands. not claimed by guests within 15 calendar days of confiscation shall be deemed ALCOHOL forfeited and may be disposed of. These Consuming alcohol to excess impairs includes: one’s judgment and reduces one’s ability ❏items with heating elements or open to recognize and avoid potentially flames dangerous situations. Guests who choose to consume alcohol must do so ❏drugs or other illegal substances responsibly. The ship’s staff may refuse to prohibited serve alcoholic beverages in their sole ❏weapons, explosives or other discretion to any guest who does not dangerous items prohibited consume alcohol responsibly. ENVIRONMENT Ship’s personnel may request verification of a guest’s age to verify they are of age to Save the Waves® Program and consume alcohol pursuant to this Policy. Trash/Waste Disposal Adult guests are prohibited from providing alcohol to minors or young adults. All Most ships maintain a Save the Waves® drinking games are strictly prohibited. Program that focuses on three key principles: CLPM 411 (1) reducing the creation or generation of designated areas only, and always be waste materials. considerate of fellow travelers. PORT PROTOCOLS (2) recycling as much as possible. Remember, you’re in a different (3) ensuring proper disposal of remaining jurisdiction when you’re at a port. Stay waste. updated about local customs, laws, and immigration rules. Trash should be properly disposed of in containers provided throughout the ship MANDATORY DRILL or in wastebaskets provided in each Every passenger must join a safety drill stateroom. before the voyage begins, where life OTHER APPLICABLE AGE POLICIES jacket usage and emergency protocols are demonstrated. Guests must be at least 18 years of age to gamble in casinos onboard our ships, SAFETY AMENITIES except for in Alaska where the Modern cruise ships have top-notch minimum age is 21. Various venues and safety features, from fire suppression activities onboard the ships have systems to advanced navigation tools and minimum age requirements. Guest may well-equipped medical facilities. find this information on cruise ships’ websites or by inquiring at Guest Services PACK RIGHT Certain items, like firearms or explosives, are forbidden. Double- check prohibited WEEK 8: Cruising Rules for item lists before you pack to ensure Passengers hassle-free boarding. SAFETY FIRST RESPECT PERSONAL SPACE All travelers must adhere to the ship’s Evike on land, respecting other safety protocols. Attend required safety passengers’ personal space is essential. drills, pay attention during emergencies, Avoid leaning over railings or chairs and and know where lifeboats and exits are. be mindful of your volume when speaking or listening to music. DRESS TO IMPRESS Each ship has a dress code. While some BE PUNCTUAL nights are formal, others might be casual. Being on time is essential to ensure the Pack appropriately and abide by the ship can stay on schedule. Make sure to guidelines. arrive on time for any scheduled activities or excursions. RESPECT ON DECK When enjoying onboard activities, be courteous. Don’t hog seats, smoke in CLPM 411 Onboard Activities need more clarification, it’s always Make sure you’re dressed appropriately better to dress up than to show up for each activity. For example, if you plan underdressed. to use the ship’s gym, you must wear Be on time: If you’ve opted for set- proper workout attire and closed toe seating dining, be on time for your shoes. If you’re taking part in a formal dinner. Late arrivals can disrupt dinner, ensure you’re dressed the flow of service and appropriately. inconvenience other diners. Don’t switch tables: If you’ve been It's also important to be mindful of the assigned a table, stick to it for the ship’s schedule and follow it closely. Be duration of your cruise. Switching sure to arrive on time for any activities tables can confuse the waitstaff you’ve signed up for and be respectful of and other diners. any time limits or restrictions that are in Be considerate of others: When place. dining in a group, be considerate of your fellow diners. Avoid talking When it comes to participating in onboard loudly, using your phone, or activities, safety is always a top priority. engaging in disruptive behavior Be sure to follow any safety instructions Tip accordingly: Tipping is often the ship’s crew provides, and don’t take included in cruise fare, but it is unnecessary risks or engage in dangerous always a good idea to tip your behavior. waitstaff if you receive exceptional service. Dining Rules Try new things: Be bold and try new dishes or cuisine in the main Save food: Roughly all the food in dining room. It’s an opportunity to the main dining room is included expand your palate and try with your cruise fare, which means something you would only order you can order more than one sometimes. appetizer, entree, or dessert. However, be responsible and avoid Cabin Rules wasting food. So it’s okay to order two dishes but don’t order Don’t use power cords with surge something you know you won’t eat. protectors. While you may need to Observe dress codes: Some charge your electronic devices, cruise lines have dress codes for using a surge protector can be a their main dining rooms, especially fire hazard. Instead, use a power during dinner. Check the dress strip that has a built-in surge code before you pack for your trip protector. and follow it accordingly. If you CLPM 411 Keep the noise level down. Be Theft considerate of your neighbors and Theft of any kind will not be avoid playing loud music or having tolerated and will result in loud conversations late at night. discontinuance of passage and/or Keep your cabin clean and tidy. being prohibited from sailing Don’t throw anything overboard; onboard the cruises in the future. this can harm marine life and is Violation of this policy will result in against cruising rules. Keep the the confiscation of the equipment. door and balcony locked Illegal Substances appropriately to ensure your Cruise lines strictly prohibit the safety. possession, distribution, or use of non-prescription drugs of ANY Shore Excursion Rules KIND onboard the vessel. Booking through the cruise line is All passengers must agree to recommended as they have vetted comply with this policy, and further the tour operators and ensured acknowledge that any passengers they are licensed and insured. who are found with such illegal Additionally, if the tour is delayed substances will not be allowed to and you booked through the cruise board or will be disembarked at line, they will wait for you or the next port of call. arrange to catch up with the group. ILLEGAL ACTIVITY Guests will be automatically Guest acknowledges that it is the refunded if you book a ship- cruise policy to report incidents of sponsored excursion and the illegal activity or behavior to the cruise line alters the ship’s appropriate law enforcement schedule or cancels the excursion authorities for appropriate legal due to unfavorable conditions. action. If you book a shore excursion with In such cases the cruise line a local tour operator, ensure they shall not be liable for any are licensed and insured. damages, refund or other Additionally, ensure you have compensation, including travel enough time to return to the ship costs. before it departs. CROWD SURFING, STAGE DIVING Keep in mind that the ship will not wait for passengers who are late, To ensure the health and safety of so make sure to plan your shore all guests, no moshing, crowd excursion with enough time to surfing, or stage diving will be return to the ship before it departs. permitted during music performances onboard the ship. CLPM 411 Guest agrees to comply with this We want you to have a memorable policy, and further acknowledges vacation but please remember a cruise that management reserves the ship is a shared space. Our Carnival right to remove any guest in Values underscore that everyone should violation of this policy from the feel welcome and included, and that performance area. everyone on board demonstrates care and respect towards others. Our SEXUAL HARASSMENT POLICY experience has taught us that everyone To ensure safety for both guests has a better time when children are and crew, NO guests shall have supervised, noise in the hallways is kept misconduct of harassing a crew, to a minimum, guests follow queues, and likewise NO crew should harass a that a spirit of community and guest, in any form of sexual or neighborliness is shown by all. malicious intent. Guests or crew are not allowed to Consistent with our commitment to visit guest or crew cabin, or any safety, disruptive behavior is not tolerated private area in the cruise ship. and any guest whose conduct affects the comfort, enjoyment, safety or well-being Guest’s Code of Conduct of Different of other guests or crew will be Cruise Lines disembarked at their own expense and banned from sailing on Carnival in the CARNIVAL CRUISELINE future. All guests must acknowledge and commit to our code of conduct during the Carnival is committed to a safe check-in process, and any violation may environment for our guests and crew and result in a fine of $500, possible reserves the right to deny boarding to any stateroom confinement, and removal persons convicted of certain crimes from the ship. Guest may also be liable which may include but are not limited to, for reimbursement of expenses incurred aggravated physical assault, sexual by Carnival as a result of the detainment assault, and other sexual offenses, armed or disembarkation. robbery and related offenses, and other violent or immoral crimes. P&O CRUISES Carnival also reserves the right to access public records containing information ALCOHOL POLICY about any felonious convictions as part of Practice responsible consumption of its guest screening, and to cancel a alcohol at all times. P&O reserves the booking and/or deny embarkation at any right to deny access to the ship to anyone time to any individual who has been who appears to be heavily under the convicted of or pleaded guilty to these influence of alcohol. They may also crimes. confiscate alcohol in the terminal and at the gangway. The age required to CLPM 411 purchase or consume alcohol and The minimum age to consume tobacco on board is 18 years (21 years in alcohol on Royal Caribbean the United States of America and UAE). International ships on sailings originating in Dubai, United Arab Each guest aged 18 years (21 years in Emirates is twenty-one (21). United States of America and United Arab The minimum age to consume Emirates ports) and older may bring up to alcohol on Royal Caribbean 1 liter of wine, Champagne, beer, spirit, or International ships on sailings liqueur on board as they embark on the from South America, Europe, Asia, ship for the first time only. Alcohol over Australia, and New Zealand is the 1-litre limit will be stored and returned eighteen (18). to the guest prior to the end of the cruise. The minimum age to consume alcohol at all private destinations The consumption and enjoyment of remains twenty-one (21) without alcohol in a public area will always be regard to where the sailing subject to our responsible drinking policy. originated. Bar staff may refuse service if a guest appears to be inebriated. Any offensive or PROHIBITED ONBOARD unruly behavior may result in individuals Firearms and ammunition, or the whole group being asked to leave including realistic replicas. the venue. Dangerous or violent behavior Sharp Objects, including all knives is not acceptable and may result in and scissors. (Note: Personal individual guests or whole parties having grooming items such as safety their holiday terminated and having to razors are allowed. Scissors with make their way home at their own cost. blade lengths less than 4 inches Anyone under the age of 18 will not be are allowed.) served alcoholic beverages on board and Illegal Drugs & Substances must not be in possession of alcohol. CBD Oil / CBD Products Please don’t be offended if we ask you to Candles, Incense, Coffee Makers, verify your age. Clothes Irons, Travel Steamers & Hot Plates ROYAL CARIBBEAN Hoverboards Martial Arts, Self Defense, and ALCOHOL POLICY Sports Gear, including handcuffs, The minimum age to consume pepper spray, night sticks. alcohol on Royal Caribbean Flammable Liquids and International ships or sailings Explosives, including lighter fluid originating from North America or and fireworks. the Caribbean is twenty-one (21). Hookahs & Water Hookah Pipes HAM Radios CLPM 411 Electrical Extension Cords, couples; and for active-duty including power strips/surge members of the United States or protected strips Canadian military. Dangerous Chemicals, including bleach and paint. Perishable Food GAMBLING POLICY & Meat Products Guests eighteen (18) years of age and Alcoholic Beverages (beer, seltzer older are welcome to play in the casinos or hard liquor) seized on (for all Alaska sailings, guests must be 21 embarkation day will not be years of age in order to play in the returned. casinos). AGE POLICY - UNACCOMPANIED SMOKING POLICY Royal Caribbean's minimum age to Smoking refers to the use of cigarettes, sail unaccompanied on sailings cigars, all types of electronic vaping (such originating in North America is as e-cigarettes, vapes, mods, etc.), and twenty-one (21). pipe smoking. Royal Caribbean's minimum age to Smoking is permitted in sail unaccompanied on sailings designated outdoor areas, must be originating in South America, properly disposed of, and never be Europe, Asia, Australia and New thrown overboard. Zealand is eighteen (18). There is visible signage posted in The Company retains the right, on areas where smoking is permitted rare occasions, to raise the and ashtrays that are provided for minimum age to sail use. unaccompanied on any sailing Cigar and pipe tobacco are limited when local laws require or permit to designated outdoor areas and such a modification. Cigar Bars. For voyages originating in North America: One must be at least 21 years of No Guest younger than the age age to purchase, possess, or use twenty-one (21) will be assigned to tobacco on sailings beginning in a stateroom unless accompanied U.S. ports. For sailings beginning in in the same stateroom by an adult all other ports, the minimum age is twenty-one (21) years old or older. 18 years old. A guest's age is established upon Onboard all interior public spaces the first date of sailing. are smoke free. Smoking is not This age limit will be waived for permitted in any dining venue, children sailing with their parents theater, bar, lounge, hallway, or guardians in connecting elevator, and jogging track. staterooms; for underage married Outdoor areas near restricted CLPM 411 areas, food venues, and kids play This includes: areas and pools will not allow A: Brooms, Mops and Deck smoking. Brushes On Oasis class, smoking is not B: Insecticide Sprays permitted in Central Park or the C: Deck Soap Boardwalk neighborhoods. Sanitation Procedures Smoking/vaping is not permitted General cleanliness and sanitizing: inside any stateroom or any Worktables/counters/shelves: stateroom balcony. If a guest is in Clean and sanitize after each use. violation of this stateroom policy, a Wash with hot water, rinse with cleaning fee of $250 USD will be clean water, sanitize with a applied to their SeaPass® account solution containing at least 100 and may be subject to further PPM chlorine but no more than actions*. 200 PPM. WEEK 9: UNITED STATES Public Health Procedure (Safety and Sanitation Practices) AREA SANITARY REQUIREMENTS: Leave surface damp to permit the USPH GUIDELINES chlorine to effectively sanitize and Following is a guideline list in preparation air dry. for a P.H inspection. Heat grinders/ slicers /meat Pre-inspect three days before arrival in choppers/mixers: Schedule port. regular clean up after each use. Prepare a repair list if necessary for the Disassemble parts and clean them staff Captain or Chief Engineer. completely. Operating correctly. Conduct a department Head Meeting to Steam tables: Clean outside, free discuss the results of the pre-inspection of limescale inside. in areas of: Coffee/tea urns: Flush out, clean, A: Food handling de lime, rinse cloth filters in cold B: Cleanliness of departments water. C: Personal hygiene Stoves Grill and the surrounding area: Free Galley Inspection Ensure that all refrigerators have thermometers. Ensure that there are no cleaning supplies in any department (except the three-step bucket system). CLPM 411 Inspection areas OUTBREAK PREVENTION PLAN CABIN AREAS 1. LEVEL 1 ----------------normal operation, regular cleaning and ENGINE/MEDICAL FACILITY sanitation protocol 2. LEVEL 2-----------------there’s 0,5% guest or crew GI cases or there are 6 GI cases within 6 hours. Elevated sanitation protocol 3. LEVEL 3------------------ there’s 1.5% of guests and crew on board or there are 6GI cases within 6 hours. Elevated sanitation protocol conducted. Changing serving utensils in buffet are every 15 minutes. No hand-to-hand contact. RESTAURANTS/PROVISION AREAS About USPH Inspections Inspectors from the CDC will go on USPH/CDC the ship and make sure proper USPH AND CDC ARE PARTNERS procedures are being done. If a TO ENSURE PROPER SANITATION ship does fail often the issue is AND HEALTH SECURITY IN THE corrected immediately and the SHIP. cruise line will also have to provide CDC or Center for Disease Control the CDC with a report on what was would see to it that all sanitary done to correct the violations protocols are compiled for, in found. reference also to IMO requirements. This is a strict control of measures, especially during this pandemic, to secure the safety and health of the ship passengers onboard the ship. Temperature scan, face mask, Vaccine certificate, as well as space distancing would be part of the requirement that goes on hand with USPH. CLPM 411 WEEK 10: CDC/VESSEL Sanitation  CDC has since become one of the Program world’s leading epidemiological centers, the Communicable Disease Center was formed as just  The CDC stands for the Centers for a minor branch of the U.S. Public Disease Control and Prevention. Health Service (USPHS), a division With its headquarters in Atlanta, of HHS. Its original budget was a Georgia, the CDC is an agency of mere $10 million and under 400 the U.S. Department of Health and people made up its staff— Human Services (HHS compared to the billions in its budget and the thousands on its Core Mission of CDC staff today.  To promote and protect the public health of the United States by Cdc recommendations on cruise lines: preventing and controlling health  CDC recommends that people threats, notably the spread of who are at increased risk for infectious diseases, such as severe illness from Covid-19 Ebola, swine flu, and types of should avoid cruises altogether. coronaviruses. The CDC works to This is regardless of vaccination fulfill this mission by conducting status. vital scientific research, compiling  Those advised against any type of critical health statistics, carrying cruise ship travel are persons of out important health surveillance, any age with some underlying and delivering educational medical conditions, people with programs and services to the weakened immune systems, public. people who take medicines which Other Key Activities suppress their immune systems  Focus on environmental health and older adults. This is because (under its National Center for those individuals are more likely to Environmental Health, or NCEH) get severely ill if they contract the and occupational health and virus. People who are not safety (under its National Institute vaccinated against Covid-19 for Occupational Health and should also avoid travel on cruise Safety, or NIOSH). Non-infectious ships. diseases, including cancer,  According to the CDC guidance, diabetes, and obesity, are also recognized vaccines include Pfizer, focuses of the CDC, as are birth Moderna, Janssen and defects and developmental AstraZeneca/Oxford. disabilities. CLPM 411 Cdc recommendations on cruise lines: (unless you’ve recovered from the  The guidance on cruise ship travel virus over the past 90 days). is constantly evolving. As stated on  Get travel insurance that covers the CDC website, “the virus overseas medical care and spreads easily between people in emergency evacuation just in close quarters aboard ships, and case. the chance of getting Covid-19 on  All cruise ship travelers should be cruise ships is high. Outbreaks of fully vaccinated against Covid-19, Covid-19 have been reported on with no less than 14 days before cruise ships.” your last dose.  These new restrictions include all  Have a negative Covid viral test cruise ship travel, including river result 1-3 days before leaving on a cruises, in the U.S. and abroad. cruise ship.  With Covid cases rising throughout  Wash your hands well, and often. the U.S. and a highly contagious delta variant, the industry worries More CDC Cruise Travel Safety Guidelines about threatening its recovery,  Wear a mask in shared public after more than a year all all cruise spaces. Individual cruise lines may ship travel being halted. require passengers and crew to  In an eager restart, some cruise wear masks while indoors on the ships set sail in the U.S. starting ship. Earlier this year, the CDC this past June, after 15 months of issued a Mask Order for travelers being docked due to the ongoing on all forms of public pandemic. transportation (including cruises).  If you feel unwell and/or are Safety Protocols for Cruise Ship experiencing any symptoms of Travelers Covid-19, it is recommended to  The CDC website offers some key stay in your cabin and contact the health guidance to cruise ship onboard medical center right travelers. It is recommended to away. read the following if you’re  Get tested 3-5 days after returning planning on going on a cruise from your cruise. anytime in the near future:  Do not board the cruise ship if you VSP VESSEL SANITATION PROGRAM have any symptoms of Covid-19, if you have Covid, are waiting for the MISSION: results of a recent Covid test, or if  The Vessel Sanitation Program you’ve been in direct contact with (VSP) at the Centers for Disease someone who’s tested positive for Control and Prevention (CDC) the coronavirus in the past 14 days assists the cruise ship industry to prevent and control the CLPM 411 introduction, transmission, and modifications that create healthy spread of gastrointestinal (GI) environments. The current VSP illnesses on cruise ships. VSP Construction Guidelines provide operates under the authority of the the basis for construction Public Health Service Act (42 inspections. U.S.C. Section 264 Quarantine and Inspection Regulations to Control Monitoring Gastrointestinal Communicable Diseases). Illness and Investigating Outbreaks  VSP is part of the National Center for Environmental Health’s  Gastrointestinal Illness Monitoring Division of Environmental Health Cruise ship medical staff send Science and Practice. gastrointestinal illness case reports to VSP at specific times VSP INSPECTS SHIPS IN U.S PORTS during voyages. VSP monitors  Unannounced sanitation reports of gastrointestinal illness inspections to determine if a high number of  assess how well ships operate and people are sick.  maintain sanitation standards in accordance with the current VSP OUTBREAK INVESTIGATIONS Operations Manual.  During an outbreak investigation,  VSP inspectors provide public VSP works with cruise ship staff health guidance to cruise ship and the cruise line to determine staff when standards are out of the cause of illness. When an compliance. outbreak occurs, VSP asks for logs  At the end of inspections, and records, including inspectors write a report gastrointestinal illness describing inspection findings and surveillance logs, and closely recommendations. examines information about the  The program posts inspection reported cases. Surveillance logs reports on the VSP website include information such as specific symptoms and the date CONSTRUCTION AND RENOVATION and time the illness occurred. By INSPECTIONS determining the cause of an outbreak, VSP can help the cruise  VSP provides consultation at line develop effective intervention cruise line request during cruise strategies to prevent recurrence of ship construction and renovation. the outbreak. VSP evaluates ship designs to eliminate environmental health risks and incorporate CLPM 411 TRAINING CRUISE SHIP EMPLOYEES considering your own just to get away  The program’s Environmental from him or her. Health Officers provide a 2.5-day training course to teach cruise ship What is PERSONALITY? supervisors the public health Basically stated, personality is the sum of practices specified in the current characteristics and traits that define a VSP Operations Manual. During person's typical thoughts, emotions, and the course, attendees can ask behaviors over time (Malik, 2007). For specific questions about VSP those who have personality traits that are requirements and how those considered outside of the norm and requirements relate to their work. potentially harmful to themselves and/or others, a personality disorder may be present. WEEK 11: TYPES OF INDIVIDUAL BEHAVIOR OF CREW IN THE SHIP GOSSIPER A common difficult personality type found 10 Difficult workplace personalities and in many office environments is "the how to deal with them gossip." This type goes without much explanation, as it is common knowledge Many of us spend countless hours at that people like this get their title from work, and for the majority of full-time talking about other people (often behind workers, more time may be spent at work their backs) and spreading rumors about than in any other context outside of one's others (which are oftentimes untrue or home. Indeed, for many of us, we find exaggerated versions of the truth). ourselves spending more time with our co-workers and colleagues than with our BLAMER family and friends. Blamers are another common type of Dealing with difficult personalities in the difficult personalities found in many workplace can really take a toll on one's workplaces. health and well-being, as well as on the For sure, there are times when most of us entire company or organization. find ourselves pointing the finger at someone else when perhaps we were the If you've ever dealt with a particularly cause of a situation or problem. But difficult co-worker, you may have found "blamers" (also referred to as "guilt yourself avoiding that person at work, or trippers") are those who constantly shift taking a different route in and out of your responsibility away from themselves and building. onto others You may have even found yourself Rarely do they acknowledge or apologize fantasizing about their departure or for their own misgivings, mistakes, bad decisions, or poor performance. And CLPM 411 oftentimes they stretch the truth in order to convince others that their version of VICTIM events is accurate and factual even when The victim is yet another difficult it's not. personality type found in many offices and is an obvious one to spot. FLYER This is the person who is often a constant This difficult workplace personality is the complainer and attempts to draw highly emotional type who may "fly off the people's attention to their problems (or handle" at any time. perceived problems) every day. They may also be called the "drama For example, they may complain about queen" or "drama king" and are very their work duties and try to convince emotionally reactive people (Miller, 2014). everyone that they aren't treated fairly and Such people may have traits of histrionic have more work than everyone around personality disorder even if they do not them. Or they may play the victim when have the disorder itself. This personality something goes wrong on a team project type will show a "pattern of excessive and claim that they were left out of emotionality, attention-seeking, need for important conversations. One study excitement, [act] flamboyant theatrically identified common personality traits of in speech and behavior, and use of workplace victims and found that they exaggeration to maintain largely tend to be less independent and superficial relationships for the purpose extrovert, less stable, and more of getting emotional needs met" conscientious than non-victims" CONTROL FREAK QUIET TYPE This difficult workplace personality is the The quiet type of personality is a self- type who is often nitpicky and critical of explanatory one and often easy to pick others who do not do things their way. out in an office. This type is not Such people may have traits of obsessive- necessarily a difficult personality but can compulsive disorder (OCD) even if they be a confusing one. This is the person do not have the disorder itself. They often who is usually aloof in the office, may sit feel the need to control the outcome of at their desk a lot (instead of conversing seemingly everything and everyone at the water cooler or joining everyone for around them and may even step over lunch), and may close themselves off to appropriate boundaries and attempt to others by hiding behind their cubicle, control situations that aren't relevant to keeping their office door shut, or wearing their own job duties. They may also be headphones. perfectionists and have impossibly high expectations for themselves and others. PASSIVE AGGRESSIVE TYPE However, they may be a valuable asset to Passive-aggressive types can make very your company or organization due to their difficult coworkers to interact with, as high attention to detail. they may not be as easy to spot as others CLPM 411 and can-do real damage. They behave in the rights of others". People who are phony ways - for example, hiding their psychopathic (sometimes referred to as true feelings by pretending everything is sociopathic) have a tendency toward okay when they're actually upset - and intentional harm toward others including have a tendency to appear calm, cool, lots of deceit and manipulation. They may and collected at all times since they keep take the credit for work done by others at their negative feelings pushed deep down. their company, purposefully deceive However, a classic sign of this type is the others in order to "win" even if their fact that they may do things to sabotage actions are very damaging, unethical, or the work or performance of others, or get even illegal, or act in other reckless and revenge in other stealthy ways (e.g., predatory ways like stealing from the stealing someone's lunch). company or the company's clients. The good news is that true psychopaths are a PARANOID CO-WORKER rare breed, composing only 3.3% of The paranoid coworker is often portrayed adults within the general population. on popular TV shows and in films, as this type can be equally entertaining and NARCISSIST frustrating to deal with. Such people may The narcissist may be one of the most have traits of paranoid personality difficult workplace personalities to deal disorder even if they do not have the with. Such people can also be described disorder itself. These include being as egomaniacs and are often found within constantly suspicious of other people and the management levels of many their motives, distrusting other people companies and organizations. They may (even if there is no cause), and show traits of narcissistic personality. interpreting the behaviors of other people These types will often evaluate their own in very negative ways (for example, "She work performance more favorably than it did that because she's out to get me is in reality (Judge, LePine, & Rich, 2006). fired!") They may be arrogant, annoying to deal with, and disliked by many people. PSYCHOPATH Conversely, they may be very charismatic The psychopath falls under the abnormal and liked by many coworkers (Orloff, psychology branch and a regular 2014). However, this type of personality encounter with someone who suffers can be toxic to the workplace and will from this is rare, nonetheless, it does attempt to control situations and gain happen and the psychopath can be a very support for their inflated self-view harmful type of person particularly in the regardless of how it may damage those workplace. Such people may have traits around them or their relationships. of antisocial personality disorder even if they do not have the disorder itself. This TEST I. 1-100 TRUE OR FALSE personality disorder is defined by "a TEST II. 101-120 MATCHING TYPE ( types pattern of disregard for, and violation of, of individual behavior)