CLD ch01_answerkey.pdf

Soft Skills for the Workplace Instructor Resources Chapter 1 Answer Key Chapter 1 Professionalism Learning Outcomes On completion of this chapter, prepare to: 1-1 Explain how hard and soft ski...

Soft Skills for the Workplace Instructor Resources Chapter 1 Answer Key Chapter 1 Professionalism Learning Outcomes On completion of this chapter, prepare to: 1-1 Explain how hard and soft skills play a role in professionalism. 1-2 Define positive attitude. 1-3 Discuss the importance of a professional image. Terms adaptability Ability to make changes to better match, or fit, in new situations. attitude How personal thoughts or feelings affect a person’s outward behavior. emotional intelligence quotient (EQ) Ability of a person to perceive emotions in one’s self and in others and use this information to guide social behavior. empathy Having the ability to share someone else’s emotions. employability skills Skills that help an individual find a job, perform well in the workplace, and gain success in a job or career. flexibility Being able to adjust when conditions change. hard skills Critical skills necessary to perform the required work-related tasks of a position. image Perception others have of a person based on that person’s dress, behavior, and speech. networking Talking with people an individual knows and developing new relationships that can lead to potential career or job opportunities. optimism Expectation that things will turn out well. professional image Image an individual projects in the professional world. Copyright Goodheart-Willcox Co., Inc. May not be posted to a publicly accessible website 1 Soft Skills for the Workplace Instructor Resources Chapter 1 Answer Key professionalism Act of exhibiting appropriate character, judgment, and behavior by a person who is trained to perform a job. professional network Group of professionals a person knows and who know the person. resilience Person’s ability to cope with and recover from change or adversity. skill Something an individual does well. soft skills Skills used to communicate and work well with others. Review 1. Define professionalism. Professionalism is the act of exhibiting appropriate character, judgment, and behavior by a person who is trained to perform a job. 2. Explain how hard and soft skills play a role in professionalism. Professionals know how to do their job and are recognized for the knowledge and skills they possess. Basic hard skills necessary for a specific job are generally standard from business to business. Without possessing the required hard skills, an individual would be unlikely to successfully perform a given job. Soft skills are the skills used to communicate and work well with others. They are the basic skills common to any job, such as reading, writing, and listening. These skills help an individual find a job, perform in the workplace, and gain success in a job or career. Soft skills transfer to any position. 3. Explain emotional intelligence quotient (EQ). An emotional intelligence quotient (EQ) is a person's ability to perceive emotions in one’s self and in others and use this information to guide social behavior. 4. Define positive attitude and resilience. Individuals with a positive attitude are optimistic and look at the upside of a situation rather than the downside. Optimism enables them to look at the big picture, identify what can be changed and not be changed, and make good decisions. They learn from experiences and try to identify problems and offer solutions, rather than complaints, when things are not going well. Resilience is a person’s ability to cope with an recover from change or adversity. Copyright Goodheart-Willcox Co., Inc. May not be posted to a publicly accessible website 2 Soft Skills for the Workplace Instructor Resources Chapter 1 Answer Key 5. Describe networking and its role in a professional image. Networking means talking with people you know and developing new relationships that can lead to potential career or job opportunities. Often, you are judged by the company you keep. Be conscious of those in your professional network. They can be an important part of your professional image. Application Student answers will vary. Case Study: Professional Image Student answers will vary. Copyright Goodheart-Willcox Co., Inc. May not be posted to a publicly accessible website 3