Soft skills.pdf

# LESSON 1 - SOFT SKILLS FOR COMPUTER TECHNOLOGY STUDENTS ## Different Computer Technology Soft Skills 1. **Communication Skills** - refers to personal attributes - effectively conveying information, collaborating with others, and ensuring that technical concepts are understood by both tech...

# LESSON 1 - SOFT SKILLS FOR COMPUTER TECHNOLOGY STUDENTS ## Different Computer Technology Soft Skills 1. **Communication Skills** - refers to personal attributes - effectively conveying information, collaborating with others, and ensuring that technical concepts are understood by both technical and non-technical audiences. - A computer technician relies greatly on his or her ability to communicate clearly, concisely, and persuasively. This includes explaining technical issues in simple terms, active listening, and documenting solutions. 2. **Problem Solving Skills** - It refers to the ability to analyze, identify, and resolve issues that arise in various technical environments, including software development, PC troubleshooting, networking, and more. - These skills are critical for diagnosing problems, devising effective solutions, and implementing them efficiently to maintain the smooth operation of systems and software. **Key Aspects of Problem-Solving Skills in Computer Technology:** - **Analytical Thinking**: you need to understand the situation/Find the root cause - **Logical Reasoning**: WHAT IT'S POSSIBLE OUTCOMES ON YOUR Decisions - **Creativity and Innovation** - **Technical Knowledge** - **Debugging Skills** - **Decision Making** - **out of the box Thinking** - **Collaboration and Communication** - **Adaptability and Flexibility** - **Testing and Verification** 3. **Customer Service** - Providing excellent customer service is vital. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business. - Technicians should be patient, empathetic, and able to handle frustrated or anxious users. - **Customer Service as Technical Support:** - **a) Help Desk Support:** - This is a centralized service within an organization that provides technical support to users, often through a ticketing system, email, or phone. - It is typically the first point of contact for users seeking help. - ***b) Remote Assistance***: - This involves providing support to users remotely typically through the internet, by taking control of the users device or guiding them through troubleshooting steps via phone, chat, or video call. - **c) On-Site Support:** - This refers to sending a technician to the customer's physical location to resolve an issue that cannot be handled remotely. 4. **Adaptability:** - It refers to the ability to adjust to new challenges, changes, and evolving circumstances in the tech environment. - **Key Aspects of Adaptability in Computer Technology:** - **a) Learning New Technologies** - **b) Handling Change** - **c) Responding to New Requirements** - **d) Adapting to Different Environments** - **e) Continual Improvement** 5. **Time Management:** - It refers to the ability to effectively plan, prioritize, and execute tasks within a given timeframe to meet deadlines and achieve project goals. - In the fast-paced and often deadline-driven world of technology, mastering time management is crucial for productivity, efficiency, and the successful completion of projects. - **How Time Management applies in Computer Technology:** - a) Task Prioritization - b) Scheduling - c) Avoiding Procrastination - d) Meeting Deadlines - e) Balancing Projects - f) Handling Interruptions - g) Documentation and Reporting - h) Collaboration and Communication 6. **Teamwork:** - It refers to the collaborative effort of a group of individuals working together to achieve common goals, such as developing software, implementing new technology solutions. - It entails harnessing team members' different skills, expertise, and perspectives to solve challenges, generate innovative solutions, and assure project success. - **How Teamwork is essential in Computer Technology:** - a) Collaborative Problem Solving - b) Division of Labor - c) Knowledge Sharing - d) Innovation and Creativity - e) Adaptability and Flexibility - f) Accountability and Responsibility - g) Conflict Resolution - h) Collaboration and Communication - i) Communication and Coordination 7. **Attention to Detail:** - It refers to the ability to carefully and accurately manage and execute tasks that require precision and thoroughness. - In the tech field, even minor mistakes can lead to significant issues, so attention to detail is crucial for ensuring the quality, security, and functionality of systems, software, and processes. 8. **Technical Writing:** - It refers to the process of creating clear, concise, and structured documentation that helps users understand and use technology products, services, or processes. - It is any writing about technical information. It can include, preparation of technical manuals and handbooks about technology in a way that is accessible to both technical and non-technical audiences. 9. **Ethical Considerations:** - It involves the moral principles and values that guide the responsible use, development, and management of technology. - Technician often handle sensitive data and have access to confidential information. - **Key Ethical Considerations in Computer Technology:** - a) Privacy - b) Security - c) Digital Rights 10. **Interpersonal Skills:** - It refers to the ability to interact effectively, collaboratively, and harmoniously with others in a professional environment. - Interpersonal skills are important for working in teams, communicating with clients, and managing relationships with colleagues, stakeholders, and users. - **Key Interpersonal Skills in Computer Technology:** - a) Communication Skills - b) Collaboration and Teamwork - c) Empathy - d) Adaptability and Flexibility - e) Problem-Solving in Teams - f) Leadership and Mentorship - g) Emotional Intelligence - h) Negotiation and Persuasion - i) Customer Service Orientation 11. **Presentation Skills:** - It refers to the ability to effectively communicate technical information, concepts, and ideas to an audience. - These are the abilities and qualities necessary for creating and delivering a compelling presentation that effectively communicates information and ideas. - **Key Aspect of Presentation Skills in Computer Technology:** - a) Clarity of Communication - b) Organization and Structure - c) Use of Visual Aids - d) Audience Engagement - e) Confidence and Delivery - f) Technical Demonstration - g) Handling Questions - h) Adaptability - i) Time Management - j) Follow Up 12. **Continuous Learning:** - It is the ongoing expansion of knowledge and skill sets. - It refers to the ongoing process of acquiring new skills, knowledge, and competencies to keep pace with the rapid evolution of technology. - Also known as professional development, it is about developing new skills and knowledge, while also reinforcing what has been previously learned. - **Key Aspect of Continuous Learning in Computer Technology:** - a) Keeping up with Technological Advances - b) Skill Development - c) Attending Workshops, Seminars and Conferences - d) Online Courses and Tutorials - e) Reading and Research - f) Mentorship and Networking - g) Adapting to Industry Changes - h) Feedback and Reflection - i) Lifelong Learning Mindset