Airport Operations PDF

# Airport Operations ## Terminal Operations - Processing of passengers and baggage. This includes ticketing, check in and baggage drop, baggage retrieval, governmental checks, and security arrangements. - Facilities are necessarily designed to accept departing passengers. - Adequate design and smo...

# Airport Operations ## Terminal Operations - Processing of passengers and baggage. This includes ticketing, check in and baggage drop, baggage retrieval, governmental checks, and security arrangements. - Facilities are necessarily designed to accept departing passengers. - Adequate design and smooth operation of terminal facilities. ## Airport Decentralization - Breaking the total passenger terminal operation into a number of unit terminals that have different functional roles. - International-Domestic split, by airline unit terminals, by long-haul-short haul divisions, via airline alliance terminals. - Devolving to the gates themselves several handling operations. - ticketing, passenger and baggage check in, seat allocation, etc. ## Terminal Functions - Direct passenger services - Airline-related passenger services - Governmental activities - Non-passenger-related functions - Airline functions ## Non-Commercial Activities at Airport - Porterage - Flight and general airport information - Baggage trolleys - Left-luggage lockers and left-luggage rooms - Directional signs - Seating, toilets, nurseries, and changing rooms - Rest rooms - Post office and telephone areas - Services for people with restricted mobility, special passengers. ## Commercial Activities at Airport - Car parking - Restaurants, cafés, and food bars - Duty-free and tax-free shops - Other shops (e.g., book shops, tourist shops, boutiques, etc.) - Car rental - Internet service - Insurance - Banks and exchange services - Hairdressers, dry cleaners, and valet services - Hotel reservations - Amusement machines, lotteries - Advertising - Business-center facilities ## Airline-Related Passenger Services - Airline information services - Reservations and ticket purchases - Check in, handling of bag drop and storage - Loading and unloading of baggage from aircraft - Baggage delivery and reclaim (reclaim often under authority control) - Airline passenger "club" areas, sometimes called commercially important persons (CIP) facilities ## Commercial Space at Airport **At privatized airports, the airport can use any legal means of granting the concessions it chooses.** 1. **Length of lease** - Medium-term leases of 5 to 10 years have several advantages. - They permit the concessionaire to run an established operation with medium-term profits. - Successful operators usually are able to renegotiate for renewed concessionary rights. - Unsuccessful operators can be removed before long-term financial damage accrues to the airport. 2. **Exclusive rights** - In return for exclusive rights on the airport, the authority can demand contractual arrangements that protect the airport's financial and performance interests. - There is a significant recent move away from granting exclusive rights in shopping concessions in order to encourage competitive pricing. ## Commercial Space at Airport - Contd.. **Quality of service:** - Many airports require contracts that restrict the concessionaire's methods of operation. - These constraints include authority control over the range of goods to be stocked, profit margins and prices, and staffing levels, as well as detailed operational controls on such items as advertising, decor, and display methods. ## Airline-Related Operational Functions - Flight Dispatch - Flight Planning - Aircraft Weigh and Balance - Takeoff (MTOW) - Cargo - PAX - Misc - In Flight - Landing (MTOW, M Zero Fuel W, M Landing W) - Balance/Trim - Loading - Flight-Crew Briefing (NOTAMs) - Flight Watch (Flight Control) ## Flight Plan A diagram shows an example of an international flight plan form. ## ICAO Regional Code An image of an ICAO regional code map is included. ## Airport Designing An image of a video camera is provided, suggesting that airport designing involves video recording. ## Governmental Requirements - At major airports where international passengers are handled, it is also possible that up to four governmental controls must be accommodated. - Customs - Immigration - Health - Non-Passenger-Related Airport Authority Functions ## Non-Passenger-Related Airport Authority Functions - At smaller airports, departments are located within the terminal building for ease of intercommunication. - Management - Purchasing - Finance - Engineering - Legal - Personnel - Public Relations - Aeronautical services - Aviation public services (e.g., noise monitoring) - Plant and structure maintenance ## Processing VIPs - Requires special facilities and staff to ensure that the arriving and departing party can pass through the terminal with all necessary courtesies, sheltered from the conditions of the average traveler. - VIP facilities - Separate landside access - Fully equipped and comfortable lounge - Separate access to the apron - Facilities must be safe from the security viewpoint because they may become the target of unlawful acts. ## Passenger Information Systems **City Side** - Directional guidance at City Side - Terminal-approach road signs - Information on the route - Arrivals/Departures and Domestic/ International flights. - Multiterminal airports - signage to each individual terminal, either by terminal designation or by airline groups. **Terminal** - Directional guidance a Terminal - check in, lounges, SHA, washrooms, gate, etc. - (ICAO) has a set of recommended over signages - FIDS for PAX Facilitation. - Arrival PAX - Signages for baggage claim, custom & immigration checks.