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MILADY StAnDArD ® nAIL tECHnOLOGY Copyright 2015 Cengage Learning. All Rights Reser...

MILADY StAnDArD ® nAIL tECHnOLOGY Copyright 2015 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203  This is an electronic version of the print textbook. Due to electronic rights restrictions, some third party content may be suppressed. Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. The publisher reserves the right to remove content from this title at any time if subsequent rights restrictions require it. For valuable information on pricing, previous editions, changes to current editions, and alternate formats, please visit www.cengage.com/highered to search by ISBN, author, title, or keyword for materials in your areas of interest. Important notice: Media content referenced within the product description or the product text may not be available in the eBook version. Copyright 2015 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203  MILADY STANDARD 7th Edition ALISHA RIMANDO BOTERO JOHN HALAL MARY ANN KILGORE JIM MCCONNELL JANET MCCORMICK VICKI PETERS DOUGLAS SCHOON JERYL SPEAR NAIL TECHNOLOGY Australia Brazil Mexico Singapore United Kingdom United States Copyright 2015 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203 i  Milady Standard Nail Technology, © 2015, 2011 Milady, a Part of Cengage Learning Seventh Edition ALL RIGHTS RESERVED. No part of this work covered by the copyright herein Milady may be reproduced, transmitted, stored or used in any form or by any means Vice President, General Manager Skills & graphic, electronic, or mechanical, including but not limited to photocopying, Product Planning: Dawn Gerrain recording, scanning, digitizing, taping, Web distribution, information networks, or information storage and retrieval systems, except as permitted under Executive Director: Sandra Bruce Section 107 or 108 of the 1976 United States Copyright Act, without the prior Product Director: Corina Santoro written permission of the publisher. Product Manager: Philip I. Mandl Product Assistant: Mary Lates For product information and technology assistance, contact us at Cengage Learning Customer & Sales Support, 1-800-354-9706 Director, Marketing & Training: Gerard McAvey For permission to use material from this text or product, Community Manager: Matthew McGuire submit all requests online at www.cengage.com/permissions Senior Production Director: Wendy Troeger Further permissions questions can be emailed to Production Manager: Sherondra Thedford [email protected] Senior Content Project Manager: Nina Tucciarelli Library of Congress Control Number: 2013954496 Senior Art Director: Benj Gleeksman ISBN-13: 978-1-285-08047-5 Cover Image: © Henry Arden/Cultura/Corbis ISBN-10: 1-285-08047-5 Milady Executive Woods 5 Maxwell Drive Clifton Park, NY 12065 USA Cengage Learning is a leading provider of customized learning solutions with office locations around the globe, including Singapore, the United Kingdom, Australia, Mexico, Brazil, and Japan. Locate your local office at www.cengage.com/global Cengage Learning products are represented in Canada by Nelson Education, Ltd. To learn more about Milady, visit milady.cengage.com Purchase any of our products at your local college store or at our preferred online store www.cengagebrain.com Notice to the Reader Publisher does not warrant or guarantee any of the products described herein or perform any independent analysis in connection with any of the product information contained herein. Publisher does not assume, and expressly disclaims, any obligation to obtain and include information other than that provided to it by the manufacturer. The reader is expressly warned to consider and adopt all safety precautions that might be indicated by the activities described herein and to avoid all potential hazards. By following the instructions contained herein, the reader willingly assumes all risks in connection with such instructions. The publisher makes no representations or warranties of any kind, including but not limited to, the warranties of fi tness for particular purpose or merchantability, nor are any such representations implied with respect to the material set forth herein, and the publisher takes no responsibility with respect to such material. The publisher shall not be liable for any special, consequential, or exemplary damages resulting, in whole or part, from the readers’ use of, or reliance upon, this material. Printed in the United States of America 4 5 6 7 20 19 18 17 16 Copyright 2015 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203 Contents in Brief PART ORIENTATION /1 1 1 History and Career Opportunities /2 2 Life Skills / 13 3 Your Professional Image / 30 4 Communicating for Success / 40 PART GENERAL SCIENCES / 59 2 5 Infection Control: Principles and Practices / 60 6 General Anatomy and Physiology / 102 7 Skin Structure, Growth, and Nutrition / 126 8 Nail Structure and Growth / 152 9 Nail Disorders and Diseases / 160 10 The Basics of Chemistry / 172 11 Nail Product Chemistry Simplified / 186 12 The Basics of Electricity / 201 PART NAIL CARE / 211 3 13 Manicuring / 212 14 Pedicuring / 256 15 Electric Filing / 282 16 Nail Tips and Wraps / 305 17 Monomer Liquid and Polymer Powder Nail Enhancements / 325 18 UV and LED Gels / 354 19 The Creative Touch / 386 PART BUSINESS SKILLS / 419 4 20 Seeking Employment / 420 21 On the Job / 453 22 The Salon Business / 478 Glossary / 503 Index / 521 Contents in Brief Copyright 2015 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203 iii Table of Contents Preface /x About the Authors / xv Acknowledgments / xviii PART ORIENTATION /1 1 1 History and Career Opportunities /2 Why Study the History of Beauty and Nail Technology and Career Opportunities for Nail Technicians? /4 A Brief History of Cosmetology and Nail Technology /4 Career Paths for Nail Technicians / 10 2 Life Skills / 13 Why Study Life Skills? / 15 Life Skills / 15 Guidelines for Success / 16 © iStockphoto/Thinkstock Rules for Success / 17 Recognizing and Managing Stress / 18 Motivation and Self-Management / 19 Managing Your Career / 20 Goal Setting / 21 Time Management / 23 Study Skills / 25 Ethics / 26 Personality Development and Attitude / 27 3 Your Professional Image / 30 Why Study the Importance of Your Professional Image? / 32 Beauty and Wellness / 33 Appearance Counts / 34 Your Physical Presentation / 36 4 Communicating for Success / 40 Why Study Communicating for Success? / 42 Human Relations / 43 Communication Basics / 45 The Client Consultation/Needs Assessment / 49 Special Issues in Communication / 52 In-Salon Communication / 55 PART GENERAL SCIENCES / 59 2 5 Infection Control: Principles and Practices / 60 Why Study Infection Control? / 62 Regulation / 63 Principles of Infection / 66 Principles of Prevention / 76 Standard Precautions / 85 The Professional Salon Image / 86 iv Table of Contents Copyright 2015 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203  6 General Anatomy and Physiology / 102 Why Study Anatomy and Physiology? / 104 Cells / 105 Tissues / 106 Organs and Body Systems / 107 The Skeletal System / 108 The Muscular System / 110 The Nervous System / 114 The Circulatory System / 118 The Lymphatic/Immune System / 121 The Endocrine System / 122 The Digestive System / 123 The Excretory System / 123 The Respiratory System / 123 The Integumentary System / 124 The Reproductive System / 124 7 Skin Structure, Growth, and Nutrition / 126 Why Study Skin Structure, Growth, and Nutrition? / 128 Anatomy of the Skin / 128 Maintaining Skin Health / 135 Aging of the Skin / 137 Disorders of the Skin / 140 Preventing Skin Problems in the Salon / 146 8 Nail Structure and Growth / 152 Why Study Nail Structure and Growth? / 154 The Natural Nail Unit / 154 Nail Anatomy / 154 Nail Growth / 157 Know Your Nails / 158 9 Nail Disorders and Diseases / 160 Why Study Nail Disorders and Diseases? / 162 Nail Disorders / 162 Nail Diseases / 168 10 The Basics of Chemistry / 172 Why Study Chemistry? / 174 Chemistry / 174 Matter / 175 Potential Hydrogen (pH) / 182 11 Nail Product Chemistry Simplified / 186 Why Study Nail Product Chemistry? / 188 Understanding Chemicals / 188 Adhesion, Adhesives, and Primers / 189 A Clean Start / 190 Fingernail Coatings / 192 The Overexposure Principle / 197 Preventing Inhalation Overexposure / 197 Table of Contents Copyright 2015 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203 v  12 The Basics of Electricity / 201 Why Study the Basics of Electricity? / 203 Electricity / 203 Electrical Equipment Safety / 207 PART NAIL CARE / 211 3 13 Manicuring / 212 Why Study Manicuring? / 214 State Regulations for Nail Professionals / 214 Nail Technology Tools / 215 Professional Nail Products / 224 The Basic Manicure / 228 A Man’s Manicure Service / 231 Massage / 232 Spa Manicures / 234 Aromatherapy / 236 Paraffin Wax Treatment / 236 Nail Art / 238 Only the Beginning / 238 14 Pedicuring / 256 Why Study Pedicuring? / 258 Pedicure Tools / 259 Professional Pedicure Products / 265 About Pedicures / 266 Disinfection / 273 15 Electric Filing / 282 Why Study Electric Filing? / 284 Types of Electric Files / 285 Battery-Operated Micrometer Machines / 285 Hand-Held Micrometer Machines / 285 Choosing an Electric File / 286 All About Bits / 288 Electric Filing Techniques / 293 Electric Files for Pedicures / 298 Troubleshooting / 298 Safety Tips for Electric Filing / 301 Continuing Education / 301 16 Nail Tips and Wraps / 305 Why Study Nail Tips and Wraps? / 307 Nail Tips / 307 Nail Wraps / 309 Nail Wrap Maintenance, Repair, and Removal / 310 17 Monomer Liquid and Polymer Powder Nail Enhancements / 325 © iStockphoto/Thinkstock Why Study Monomer Liquid and Polymer Powder Nail Enhancements? / 328 Monomer Liquid and Polymer Powder Nail Enhancement Chemistry / 328 Monomer Liquid and Polymer Powder Nail Enhancement Supplies / 330 Monomer Liquid and Polymer Powder Nail Enhancement Maintenance and Crack Repair / 334 Odorless Monomer Liquid and Polymer Powder Products / 336 Colored Polymer Powder Products / 336 vi Table of Contents Copyright 2015 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203  18 UV and LED Gels / 354 Why Study UV and LED Gels? / 356 Chemistry of UV and LED Gels / 356 UV and LED Gels / 357 UV and LED Gel Supplies / 360 When to Use UV or LED Gels / 361 Choosing the Proper UV or LED Gel / 362 UV and LED Lamps and Bulbs / 362 Gel Polishes / 364 UV and LED Gel Maintenance and Removal / 365 19 The Creative Touch / 386 Why Study Nail Art? / 388 Introducing Clients to Nail Art / 388 Color Theory / 389 Getting the Look: Art Mediums / 390 Polish / 390 Paint / 392 Monomer Liquid and Polymer Powder Nail Art / 394 UV Gel Nail Art / 395 Embellishments / 396 Airbrushing / 397 Nail Art Competitions / 400 Just the Beginning / 405 PART 4 BUSINESS SKILLS / 419 20 Seeking Employment / 420 Why Study How to Prepare for and Seek Employment? / 422 Preparing for Licensure / 422 Preparing for Employment / 426 Résumé and Cover Letter Development / 431 Employment Portfolio / 436 Preparing for a Job Interview / 437 Doing It Right / 451 21 On the Job / 453 Why Study What It Is Like on the Job? / 455 Moving from School to Work / 455 Out in the Real World / 457 Managing Your Money / 464 Discover the Selling You / 469 Keeping Current Clients and Expanding Your Client Base / 474 On Your Way / 476 22 The Salon Business / 478 Why Study the Salon Business? / 480 Going into Business for Yourself / 481 Operating a Successful Salon / 492 Building Your Business / 499 Selling in the Salon / 500 Glossary / 503 Index / 521 Table of Contents Copyright 2015 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203 vii Procedures Procedure 5–1 Cleaning and Disinfecting Nonelectrical Tools and Equipment / 88 Procedure 5–2 Cleaning and Disinfecting Foot Spas or Basins / 90 Procedure 5–3 Proper Hand Washing / 98 Procedure 5–4 Handling an Exposure Incident During a Manicure / 99 Procedure 13–1 Preservice Procedure / 239 Procedure 13–2 Postservice Procedure / 242 Procedure 13–3 Performing a Basic Manicure / 244 Procedure 13–4 Hand and Arm Massage / 248 Procedure 13–5 Polishing the Nails / 251 Procedure 13–6 Paraffin Wax Treatment / 253 Procedure 14–1 Performing a Basic Pedicure / 274 Procedure 14–2 Foot and Leg Massage / 278 Procedure 15–1 Disinfecting Metal File Bits / 302 Procedure 16–1 Nail Tip Application / 312 Procedure 16–2 Nail Tip Removal / 315 Procedure 16–3 Nail Wrap Application / 316 Procedure 16–4 Fabric Wrap Maintenance / 319 Procedure 16–5 Fabric Wrap Removal / 322 Procedure 17–1 One-Color Monomer Liquid and Polymer Powder Nail Enhancements over Nail Tips or Natural Nails / 338 © iStockphoto/Thinkstock viii Procedures Copyright 2015 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203  Procedure 17–2 Two-Color Monomer Liquid and Polymer Powder Nail Enhancements Using Forms / 341 Procedure 17–3 One-Color Monomer Liquid and Polymer Powder Maintenance / 346 Procedure 17–4 Crack Repair for Monomer Liquid and Polymer Powder Nail Enhancements / 349 Procedure 17–5 Monomer Liquid and Polymer Powder Nail Enhancement Removal / 351 Procedure 18–1 One-Color Method UV or LED Gel on Tips or Natural Nails with UV or LED Gel Polish / 366 Procedure 18–2 Two-Color Method UV or LED Gel on Tips or Natural Nails / 371 Procedure 18–3 UV or LED Gel over Forms / 374 Procedure 18–4 UV and LED Gel Maintenance / 377 Procedure 18–5 UV or LED Gel over Monomer Liquid and Polymer Powder Nail Enhancements with UV or LED Gel Polish / 380 Procedure 18–6 UV and LED Gel Removal—Hard Gel / 382 Procedure 18–7 UV and LED Gel Removal—Soft Gel or Gel Polishes / 383 Procedure 19–1 The French Manicure Using Polish / 406 Procedure 19–2 Animal Print Design Using Paint / 408 Procedure 19–3 3-D Flower Design Using Monomer Liquid and Polymer Powder / 410 Procedure 19–4 Confetti Inlaid Design Using UV Gel / 412 Procedure 19–5 Crystal Art on Polish Using Embellishments / 414 Procedure 19–6 Two-Color Fade or Color Graduation Using an Airbrush / 416 © iStockphoto/Thinkstock Procedures Copyright 2015 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203 ix Preface TO THE STUDENT Congratulations! You have chosen a career filled with unlimited potential, one that can take you in many directions and holds the possibility to make you a confident, successful professional. As a nail professional, you will play a vital role in the lives of your clients. Your clients will come to rely on you to provide them with ongoing service, helping them to look and feel their best. According to Nails magazine industry statistics, in 2013, professional nail technicians performed more than 7.5 billion dollars’ worth of manicuring, pedi- curing, and nail enhancement services for millions of fashion-conscious clients in the United States. The business of nails continues to progress and grow with new breakthroughs in product technologies, application techniques, and business strategy. The need for educated and competent nail technicians is expanding in the same way. Milady Standard Nail Technology, 7th edition, is the complete first step to basic nail technology that all professional nail technicians need to kick off their career. You are fortunate because you will learn from gifted instructors who will share their skills and experiences with you. You will meet other industry profes- sionals at seminars, workshops, and conventions where you will learn the latest techniques, specific product knowledge, and management procedures. All of the experiences in which you have the opportunity to participate will provide you with additional insights into the profession you have chosen. You will build a network of professionals to turn to for career advice, opportunity, and direction. Whatever direction you choose, we wish you a successful and enjoyable journey! TO THE INSTRUCTOR This seventh edition of Milady Standard Nail Technology was prepared with the help of many instructors and professionals. Milady surveyed instructors, prac- ticing nail professionals, and state board officials from across the United States and received in-depth comments from a host of experts to learn what needed to be changed, added, or deleted from the previous edition. Milady Standard Nail Technology, 7th edition, contains new and updated information on many subjects, including infection control, product chemistry, manicuring, pedicuring, electric filing, monomer liquid and polymer powder nail enhancements, and UV and LED gels. Chapter 19, The Creative Touch, is loaded with the latest nail art mediums and techniques. As instructors you asked Milady to make your job easier by aligning over- lapping content between Milady Standard Nail Technology and Milady Standard Cosmetology, and we listened! This alignment includes the following chapters: Cosmetology History and Opportunities; Life Skills; Your Professional Image; Communicating for Success; Infection Control: Principles and Practices; General Anatomy and Physiology; Skin Structure, Growth, and Nutrition; Nail Structure and Growth; Nail Disorders and Diseases; The Basics of Chemistry; The Basics of Electricity; Seek Seek- ing Employment; On the Job, Business Skills; Manicuring; Pedicuring; Monomer Liquid and Polymer Powder Nail Enhancements; and UV Gels. We also listened when you asked for photographs and art that depict nail technicians performing x Preface Copyright 2015 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203 their work and serving their clients; we conducted a 6-day photo shoot to update more than 230 pieces of art throughout the book, including procedural art. FEATURES OF THIS EDITION In response to your needs, this exciting new edition of Milady Standard Nail Technology, 7th edition, includes the following features: Chapters and Parts. The book is organized into 22 chapters and four 1 History and Career parts—making it is very easy to use. Opportunities 1 Chapter Outline Full-Color Art. All art is in full color, with brand-new photographs to show Why Study the History of Beauty and Nail Technology and Career Opportunities for Nail Technicians? A Brief History of Cosmetology and Nail Technology you step-by-step procedures for manicuring, pedicuring, tips and wraps, Career Paths for Nail Technicians electric filing, monomer liquid and polymer powder nail enhancements, UV gels, and a completely new basic nail art. © Valua Vitaly/www.Shutterstock.com Orientation © iStockphoto/Deborah Cheramie Learning Objectives and Review Questions. Learning objectives provide History and Career CHAPTER 1 Opportunities Your Professional Image 2 CHAPTER 3 CHAPTER 4 Chapter 1 measurable outcomes-based goals for the students in each chapter. Communicating for Success CHAPTER 2 Life Skills These objectives are reinforced by review questions that assess how well Part 1 Orientation Orientation 1 the student has mastered the goals established in the learning objectives. Actual Photos of Skin and Nail Disorders and Diseases. Full-color photos Review Questions are included to help students identify skin and nail disorders and diseases 1. What are the origins of personal beautification? 3. What are some of the career opportunities avail- 2. What are some of the advancements that were able to licensed nail technicians? made in nail technology during the twentieth and early twenty-first centuries? more accurately. Learning Objectives After completing this chapter, you will be able to: LO1 Client Consultation Guidelines. A complete chapter focuses on client Explain the origins of personal beautification. LO2 Discuss the advancements made in nail technology during the twentieth and early twenty-first centuries. LO3 List several career opportunities available to a licensed nail technician. consultation and gives suggestions for identifying and meeting the © Digital Vision/Thinkstock needs of each individual client. Key Terms Page number indicates where in the chapter the term is used. cosmetology / 4 nail technology / 4 Chemical Safety Coverage. A complete chapter is devoted to the important 12 topic of chemical safety in the nail salon. Students will learn to identify the © Kamira/www.Shutterstock.com Chapter 1 History and Career Opportunities chemicals commonly used in the nail salon, how they can cause harm, how Part 1 Orientation 3 to protect themselves and their clients, and how to read Safety Data Sheets (SDSs) (formerly known as Material Safety Data Sheets [MSDSs]). State Licensing Exam Topics. Topics The topics required for state licensing 6 7 8 examinations are presented in a complete, easy-to-read fashion. 6 Press and smooth the enhancement product to fill the crack. Be careful not to let the product seep under the 7 Apply additional beads, if needed, to fill in the crack or reinforce the rest of the nail. Shape the enhancement and allow it to harden. 8 Remove the form, if used. Procedure 17-4 Reshape the nail enhancement using Buff the nail enhancement until it is Clean nails before application of nail 9 10 smooth. Remove the dust and apply 11 polish or gel sealant. oil to the enhancement and sur- Safety Cautions. Cautions Highlighted safety cautions alert students to services rounding skin. Wash the client’s hand and nails with soap and water. Apply hand cream and massage the hand Crack Repair for Monomer Liquid and and arm. Polymer Powder Nail Enhancements12 that include potentially dangerous procedures. These cautions explain IMPLEMENTS AND MATERIALS In addition to the basic materials on your manicuring table, you will need the following supplies for the Crack Repair for Monomer Liquid and Polymer Powder Nail Enhancements Procedure: Nail dehydrator Nail primer Monomer liquid Polymer powder Dappen dishes Abrasives how to avoid dangerous situations and how to provide services in a safe, Nail forms Application brushes Preparation 12 Copyright © 2011 Milady, a part of Cengage Learning. Photography by Dino Petrocelli. Refer to Procedure 13–1, Preservice Procedure. Procedure Postservice clean environment. Apply nail dehydrator to any exposed , Postservice Procedure. LO6 1 2 natural nail in the crack. 3 Tips. These tips provide hints on the most efficient and effective ways to Remove the existing polish or gel seal- Apply nail primer to any exposed 1 ant. File a V shape into the crack or file 3 natural nail in the crack. Copyright © 2011 Milady, a part of Cengage Learning. Photography by Dino Petrocelli. flush to remove crack. File more than just the crack for extra protection. 350 Chapter 1 Monomer Liquid and Polymer Powder Nail Enhancements Prepare the monomer liquid and 4 5 5 polymer powder. Pick up one or more small beads of the product and apply complete step-by-step procedures and help students improve their nail them to the cracked area. If you are using the two-color system, be sure to use the correct color of polymer powder. If the crack needs support, apply a 4 nail form. technology skills. Part 3 Nail Care 349 Regulatory Agency Alerts. Because state regulations vary, regulatory agency alerts remind students to check with their instructors for specific regulations in their state. Business Tips. These tips help nail technicians improve their business relations to achieve complete customer satisfaction. Preface Copyright 2015 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203 xi  However, if someone calls to ask for an appointment with a particular nail technician on a particular day and time, every effort should be made to accom- modate the client’s request. If the nail technician is not available at the time the client requests, there are several ways to handle the situation: Suggest other times that the nail technician is available. Application Tips. These tips give additional insight to nail technicians as they perform the service procedures. If the client cannot come in at any of those times, suggest that another nail technician provide the service for this visit. If the client is unwilling to try another nail technician, offer to call the cli- ent if there is a cancellation at the desired time. WEB RESOURCES This chapter provides a general overview of the complex issues involved in salon and spa ownership. There are many Web Resources. Throughout the text, the reader will be directed to a variety resources on the Internet for further study. The Web sites listed here are a good start. Design Advice on business topics from A http://www.beautydesign.com to Z as well as, business resources Click on Design Center to view see for accounting, sales, marketing, various salon layouts and to see salon technology, and more. photos from all over the world. http://www.isquare.com of useful and informational Web sites that they can use in and out of school. Human Resources The Small Business Advisor — Provides http://www.dol.gov/compliance/guide information on starting and operating Look through this Employment Law a small business. Guide from U.S. Department of Labor’s http://www.salonbuilder.com Web site. Search for: employment law Information on starting a salon. guide http://www.smallbusinessnotes.com http://www.eeoc.gov Various business-related articles. Research relevant equal employment http://www.strategies.com opportunity regulations; check out the The source for salon business growth compliance manual. seminars, training, and coaching. http://hr.blr.com Human Resources – Business and legal Salon Software reports related to human resources. http://www.shortcuts.net Find a forum, dozens of topics, and http://www.salonbiz.com regulations by state. http://www.http://www.saloniris. comsalon2K.com Small Business Ownership http://www.salon-software.com and Operation http://www.business.com Handling Complaints by Telephone Handling complaints, particularly over the phone, is a difficult task. The caller is probably upset and short-tempered. Respond with self-control, tact, and cour- SUPPLEMENTS FOR THE STUDENT tesy, no matter how trying the circumstances. Only then will the caller be made to feel that she has been treated fairly. 498 Chapter 22 The Salon Business AND INSTRUCTOR Milady Standard Nail Technology, 7th Edition, features these supplements: Available Translations SPANISH TRANSLATED MILADY STANDARD NAIL TECHNOLOGY CORE TEXTBOOK o A Spanish translation of the core textbook SPANISH STUDY RESOURCE FOR MILADY STANDARD NAIL TECHNOLOGY o A Spanish translation of the student Workbook and the Exam Review VIETNAMESE TRANSLATED STUDY SUMMARY FOR MILADY STANDARD NAIL TECHNOLOGY o This translated text includes the chapters most requested by nail tech schools with significant Vietnamese student populations, including Infection Con- trol; Nail Disorders and Diseases; Nail Structure, Growth, and Nutrition; Manicuring; Pedicuring; Electric Filing; Nail Tips; and Wraps; UV Gels; The Creative Touch (nail art); and the glossary of key terms and definitions from the core textbook. o Exam review questions in Vietnamese Milady Standard Nail Technology Workbook This interactive workbook provides students with exercises, problems to solve, ideas to think about, and resolutions to create that will engage their interest and contemplative skills. The four-color workbook includes short-answer and short essay questions; sentence completion, matching, definition, and labeling activities; crossword puzzles; and word review activities. The workbook also includes tips on preparing for the practical exam. Milady Standard Nail Technology Student Exam Review This student book of exam reviews contains multiple-choice-type questions similar to those found on state nail technology licensing exams. Questions are arranged in groups under major subject areas. xii Preface Copyright 2015 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203 New Student Supplement: Milady Standard Nail Technology Coursemate CourseMate is an online tool that combines classroom management with interactive student tools. CourseMate provides instructors with all the reporting tools they need to track student engagement, while students access interactive study tools in a dynamic, online learning environment. Get Started with Coursemate: 1. Students receive a Printed Access Card that contains a code and instruc- tions for accessing their course. 2. Instructors set up free access to CourseMate through Milady. 3. Through a simple process, instructors set up a unique course key to share with their students that will enable the engagement tracker to begin tracking each student’s activity. Component 1 Component 2 Component 3 Student Learning Interactive eBook Pathway Engagement Tracker Features highlighting, Includes Chapter Prep- A Web-based reporting note taking, book aration, Study Notes, and tracking tool that marking, and in-text Audio Glossary, Flash allows the instructor search so that students Cards, Quizzes, Videos, to see each student’s can immediately jump Crossword Puzzles, and progress across all of to the section they Games. Each of these the activities. View an need to reference. activities is reported individual student’s directly to the Engage- progress through each ment Tracker so that of the tools, including the instructor is aware time spe