Applied Business Tools And Techniques PDF

**APPLIED BUSINESS TOOLS AND TECHNIQUES** **PPT. 2** **ROOMS DIVISION MANAGER** **Rooms Division Managers -** are responsible for overseeing the daily operations of a department or division within a company. Their duties include supervising personnel, planning the division's budget, providing adv...

**APPLIED BUSINESS TOOLS AND TECHNIQUES** **PPT. 2** **ROOMS DIVISION MANAGER** **Rooms Division Managers -** are responsible for overseeing the daily operations of a department or division within a company. Their duties include supervising personnel, planning the division's budget, providing advice and conflict resolution management to staff, and maintaining the division's standard and quality of work. **WHAT ARE THE RESPONSIBILITIES OF DIVISION MANAGER?** **Rooms division managers are responsible for:** - Support the General Manager in property initiatives. - Oversee cleanliness of hotel's public areas. - Daily staff attendance, training and Communication. - Recruitment for front office and Housekeeping divisions. - Ensure property meets brand standard. - Ensure security of facility **AREAS OF ROOM DIVISION** **The Rooms Division consists of the following Departments:** Front office Reservations, Housekeeping, Concierge, Guest services, Security, and Communications. **FRONT OFFICE --** The Front Office represents the customer-facing division of a firm. Customer Service, Sales, and Industry experts who provide advisory services are considered part of a firm's front office operations. The functions of the front office generally generate the majority of revenue for a firm. **RESERVATION SECTION --** Prepares the list of the reservations for the day and sends it to the front desk. The list also contains vital information such as if the guest is new or repeat, guest preferences about room location or décor. The rooms are then prepared by housekeeping. **HOUSEKEEPING SECTION --** The housekeeping duties involve maintaining the hotel to the best possible state in terms of cleanliness, and keeping it at highly desirable ambience. **CONCIERGE --** The Concierge is a hospitality professional who attends to guests' needs and helps them organize their accommodations while staying at hotels or other establishments that provide lodging services. **GUEST SERVICES --** The assistance and advise provided by a hotel to those people who make reservations, stay and buy products and services at the hotel. Guest service is how a hotel responds when things go wrong, or a guest expresses a need. **SECURITY AND COMMUNICATION -** Security is the management of the safety of guests and property in hotels, lodgings and entertainment facilities. The main role of communication in the hospitality industry is to promote inclusion, understanding and clarity for your customers. **PPT. 3** **EFFECTIVE COMMUNICATIONS** Effective communication is the process of exchanging ideas, thoughts, opinions, knowledge, and data so that the message is received and understood with clarity and purpose. When we communicate effectively, both the sender and receiver feel satisfied. **5 SKILLS IN SUCCESSFUL COMMUNICATION** 1\. Listening. Listening is one of the most important aspects of communication. 2\. Straight talking. 3\. Non-verbal communication. 4\. Stress management. 5\. Emotion control **7 C's in Effective Communication** 1. Clear 2. Concise 3. Concrete 4. Correct 5. Coherent 6. Complete 7. Courteous Interdepartmental communication -- the process of sharing information, knowledge, and resources, between various departments within an organization. **There are many different types of Interdepartmental communication**, - Company-wide conference calls, - Memos, - Internal emails, - and employee SMS.