356713888-ISO-17021-2016-treinamento-29-49.pdf

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© ABNT 2016 - Todos os direitos reservados 23 ABNT NBR ISO/IEC 17021-1:2016 9.2.2.2.3 Guias &DGDDXGLWRUGHYHVHUDFRPSDQKDGRSRUXPJXLDDPHQRVVHDFRUGDGRGHRXWUDIRUPDSHORDXGLWRU OtGHUHSHORFOLHQWH2VJXLDVVmRGHVLJQDGRVSHODHTXLSHDXGLWRUDSDUDIDFLOLWDUDDXGLWRULD$HTXLSH DXGLWRUD GHYH DVVHJXUDU TXH RV JXLDV QmR LQÀXHQFLHP RX LQWHU¿UDP QR SURFHVVR RX QR UHVXOWDGR da auditoria. 127$ $VUHVSRQVDELOLGDGHVGHXPJXLDSRGHPLQFOXLU ௘D HVWDEHOHFHUFRQWDWRVHKRUiULRVSDUDHQWUHYLVWDV ௘E RUJDQL]DUYLVLWDVSDUDSDUWHVHVSHFt¿FDVGRORFDORXGDRUJDQL]DomR ௘F DVVHJXUDUTXHUHJUDVUHODWLYDVDRVSURFHGLPHQWRVGHVHJXUDQoDHVHJXULGDGHGRORFDOVHMDPFRQKHFLGDV HUHVSHLWDGDVSHORVPHPEURVGDHTXLSHDXGLWRUD ௘G WHVWHPXQKDUDDXGLWRULDHPQRPHGRFOLHQWH ௘H IRUQHFHUHVFODUHFLPHQWRRXLQIRUPDo}HVFRQIRUPHUHTXLVLWDGRSHORDXGLWRU 127$ 4XDQGRDSURSULDGRRDXGLWDGRSRGHWDPEpPDWXDUFRPRJXLD 9.2.3 Plano de auditoria 9.2.3.1 Generalidades 2 RUJDQLVPR GH FHUWL¿FDomR GHYH DVVHJXUDU TXH XP SODQR GH DXGLWRULD VHMD HVWDEHOHFLGR DQWHV GHFDGDDXGLWRULDLGHQWL¿FDGDQRSURJUDPDGHDXGLWRULDTXHVLUYDGHEDVHSDUDDFRUGRHPUHODomR jUHDOL]DomRHSURJUDPDomRGDVDWLYLGDGHVGHDXGLWRULD 127$ 1mR VH HVSHUD TXH XP RUJDQLVPR GH FHUWL¿FDomR Yi HODERUDU XP SODQR GH DXGLWRULD SDUD FDGD DXGLWRULDQRPRPHQWRHPTXHRSURJUDPDGHDXGLWRULDVIRUHODERUDGR 9.2.3.2 Preparação do plano de auditoria 2SODQRGHDXGLWRULDGHYHVHUDSURSULDGRDRVREMHWLYRVHDRHVFRSRGDDXGLWRULD2SODQRGHDXGLWRULD GHYHLQFOXLURXID]HUUHIHUrQFLDQRPtQLPRDRVVHJXLQWHVLWHQV ௘D RVREMHWLYRVGDDXGLWRULD ௘E RVFULWpULRVGHDXGLWRULD ௘F RHVFRSRGDDXGLWRULDLQFOXLQGRDLGHQWL¿FDomRGDVXQLGDGHVRUJDQL]DFLRQDLVHIXQFLRQDLVRXGRV SURFHVVRVDVHUHPDXGLWDGRV ௘G DV GDWDV H OXJDUHV RQGH DV DWLYLGDGHV GH DXGLWRULD QR ORFDO VHUmR UHDOL]DGDV LQFOXLQGR YLVLWDV DVLWHVWHPSRUiULRVHDWLYLGDGHVGHDXGLWRULDUHPRWDFRQIRUPHDSURSULDGR ௘H DGXUDomRHVSHUDGDGDVDWLYLGDGHVGDDXGLWRULDQRORFDO ௘I DVIXQo}HVHUHVSRQVDELOLGDGHVGRVPHPEURVGDHTXLSHDXGLWRUDHGDVSHVVRDVDFRPSDQKDQWHV FRPRREVHUYDGRUHVRXLQWpUSUHWHV 127$ $VLQIRUPDo}HVGRSODQRGHDXGLWRULDSRGHPHVWDUFRQWLGDVHPPDLVGHXPGRFXPHQWR 24 © ISO/IEC 2015 - © ABNT 2016 - Todos os direitos reservados ABNT NBR ISO/IEC 17021-1:2016 9.2.3.3 Comunicação das tarefas da equipe auditora $V WDUHIDV DWULEXtGDV j HTXLSH DXGLWRUD GHYHP VHU GH¿QLGDV H GHYHP GHWHUPLQDU TXH D HTXLSH auditora: ௘D H[DPLQH H YHUL¿TXH D HVWUXWXUD SROtWLFDV SURFHVVRV SURFHGLPHQWRV UHJLVWURV H GRFXPHQWRV UHODFLRQDGRVGRFOLHQWHSHUWLQHQWHVjQRUPDGRVLVWHPDGHJHVWmR ௘E FRQ¿UPH VH HVVHV LWHQV DWHQGHP D WRGRV RV UHTXLVLWRV SHUWLQHQWHV DR HVFRSR SUHWHQGLGR GHFHUWL¿FDomR ௘F FRQ¿UPHVHRVSURFHVVRVHSURFHGLPHQWRVHVWmRHVWDEHOHFLGRVLPSOHPHQWDGRVHPDQWLGRVFRP H¿FiFLDD¿PGHVHUYLUGHEDVHSDUDDFRQ¿DQoDQRVLVWHPDGHJHVWmRGRFOLHQWH ௘G FRPXQLTXHDRFOLHQWHSDUDVXDDomRTXDLVTXHULQFRHUrQFLDVHQWUHDSROtWLFDREMHWLYRVHPHWDV GRFOLHQWH 9.2.3.4 Comunicação do plano de auditoria 2SODQRGHDXGLWRULDGHYHVHUFRPXQLFDGRHDVGDWDVGDDXGLWRULDGHYHPVHUSUHYLDPHQWHDFRUGDGDV FRPDRUJDQL]DomRGRFOLHQWH 9.2.3.5 Comunicação relativa aos membros da equipe auditora 2 RUJDQLVPR GH FHUWL¿FDomR GHYH IRUQHFHU R QRPH H TXDQGR VROLFLWDGR GHYH WRUQDU GLVSRQtYHLV LQIRUPDo}HV FXUULFXODUHV GH FDGD PHPEUR GD HTXLSH DXGLWRUD FRP WHPSR VX¿FLHQWH SDUD R FOLHQWH GLVFRUGDU GD GHVLJQDomR GH TXDOTXHU PHPEUR GD HTXLSH H SDUD R RUJDQLVPR GH FHUWL¿FDomR UHFRQVWLWXLUDHTXLSHHPUHVSRVWDDTXDOTXHUREMHomRYiOLGD 9.3 &HUWL¿FDomRLQLFLDO 9.3.1 $XGLWRULDLQLFLDOGHFHUWL¿FDomR 9.3.1.1 Generalidades $DXGLWRULDLQLFLDOGHFHUWL¿FDomRGHXPVLVWHPDGHJHVWmRGHYHVHUUHDOL]DGDHPGXDVIDVHVIDVH HIDVH 9.3.1.2 Fase 1 9.3.1.2.1 2SODQHMDPHQWRGHYHDVVHJXUDUTXHRVREMHWLYRVGDIDVHSRVVDPVHUDWLQJLGRVHTXH RFOLHQWHHVWHMDLQIRUPDGRVREUHTXDLVTXHUDWLYLGDGHV³LQORFR´GXUDQWHDIDVH 127$ $IDVHQmRUHTXHUXPSODQRGHDXGLWRULDIRUPDO YHU 9.3.1.2.2 2VREMHWLYRVGDIDVHVmR ௘D DQDOLVDUFULWLFDPHQWHHDLQIRUPDomRGRFXPHQWDGDGRVLVWHPDGHJHVWmRGRFOLHQWH ௘E DYDOLDUDVFRQGLo}HVHVSHFt¿FDVGDSODQWDGRFOLHQWHHGLVFXWLUFRPRSHVVRDOGRFOLHQWHD¿P GHGHWHUPLQDURJUDXGHSUHSDUDomRSDUDDIDVH ௘F DQDOLVDU FULWLFDPHQWH D VLWXDomR H D FRPSUHHQVmR GR FOLHQWH TXDQWR DRV UHTXLVLWRV GD QRUPD HP HVSHFLDO FRP UHODomR j LGHQWL¿FDomR GH DVSHFWRVFKDYH RX VLJQL¿FDWLYRV GH GHVHPSHQKR GHSURFHVVRVGHREMHWLYRVHGDRSHUDomRGRVLVWHPDGHJHVWmR ௘G REWHUDVLQIRUPDo}HVQHFHVViULDVHPUHODomRDRHVFRSRGRVLVWHPDGHJHVWmRLQFOXLQGR — D V SODQWD V GRFOLHQWH © ISO/IEC 2015 - © ABNT 2016 - Todos os direitos reservados 25 ABNT NBR ISO/IEC 17021-1:2016 — SURFHVVRVHHTXLSDPHQWRXWLOL]DGR — QtYHLVGRVFRQWUROHVHVWDEHOHFLGRV SDUWLFXODUPHQWHQRFDVRGHFOLHQWHVPXOWLVLWH — UHTXLVLWRVHVWDWXWiULRVHUHJXODWyULRVDSOLFiYHLV ௘H DQDOLVDUFULWLFDPHQWHDDORFDomRGHUHFXUVRVSDUDDIDVHHDFRUGDUFRPRFOLHQWHRVGHWDOKHV GDIDVH ௘I SHUPLWLURSODQHMDPHQWRGDIDVHREWHQGRXPHQWHQGLPHQWRVX¿FLHQWHGRVLVWHPDGHJHVWmRGR FOLHQWHHGRVHXIXQFLRQDPHQWRQRORFDOQRFRQWH[WRGDQRUPDGHVLVWHPDGHJHVWmRRXRXWUR GRFXPHQWRQRUPDWLYR ௘J DYDOLDU VH DV DXGLWRULDV LQWHUQDV H DV DQiOLVHV FUtWLFDV SHOD GLUHomR HVWmR VHQGR SODQHMDGDV H UHDOL]DGDVHVHRQtYHOGHLPSOHPHQWDomRGRVLVWHPDGHJHVWmRGHPRQVWUDTXHRFOLHQWHHVWi SURQWRSDUDDIDVH 127$ 6HDRPHQRVSDUWHGDIDVHIRUUHDOL]DGDQDVLQVWDODo}HVGRFOLHQWHLVWRSRGHDX[LOLDUDDOFDQoDU RVREMHWLYRVFLWDGRVDFLPD 9.3.1.2.3 $V FRQFOXV}HV GRFXPHQWDGDV FRP UHODomR DR DWHQGLPHQWR GRV REMHWLYRV GD IDVH H j DSWLGmRSDUDVHJXLUjIDVHGHYHPVHUFRPXQLFDGDVDRFOLHQWHLQFOXLQGRDLGHQWL¿FDomRGHTXDLVTXHU iUHDVGHSUHRFXSDomRTXHSRGHULDPVHUFODVVL¿FDGDVFRPRQmRFRQIRUPLGDGHVGXUDQWHDIDVH 127$ 2VGDGRVUHVXOWDQWHVGDIDVHQmRSUHFLVDPDWHQGHURVUHTXLVLWRVGHXPUHODWyULR YHU 9.3.1.2.4 1D GHWHUPLQDomR GR LQWHUYDOR HQWUH DV IDVHV H GHYHVH OHYDU HP FRQVLGHUDomR DV QHFHVVLGDGHVGRFOLHQWHHPUHVROYHUDViUHDVGHSUHRFXSDomRLGHQWL¿FDGDVGXUDQWHDIDVH7DPEpP SRGHVHUSUHFLVRTXHRRUJDQLVPRGHFHUWL¿FDomRUHYLVHVHXVSUHSDUDWLYRVSDUDDIDVH6HRFRUUHUHP TXDLVTXHUPXGDQoDVVLJQL¿FDWLYDVTXHLPSDFWHPRVLVWHPDGHJHVWmRRRUJDQLVPRGHFHUWL¿FDomR GHYHFRQVLGHUDUDQHFHVVLGDGHGHUHSHWLUSDUWHRXWRGDDIDVH2FOLHQWHGHYHHVWDULQIRUPDGRTXH RVUHVXOWDGRVGDIDVHSRGHPFDXVDURDGLDPHQWRRXFDQFHODPHQWRGDIDVH 9.3.1.3 Fase 2 2REMHWLYRGDIDVHpDYDOLDUDLPSOHPHQWDomRLQFOXLQGRH¿FiFLDGRVLVWHPDGHJHVWmRGRFOLHQWH $IDVHGHYHRFRUUHUQRVORFDLVGRFOLHQWH(ODGHYHLQFOXLUDDXGLWRULDGHQRPtQLPRRVHJXLQWH ௘D LQIRUPDo}HV H HYLGrQFLDV VREUH FRQIRUPLGDGH FRP WRGRV RV UHTXLVLWRV GD QRUPD DSOLFiYHO GHVLVWHPDGHJHVWmRRXRXWURGRFXPHQWRQRUPDWLYR ௘E PRQLWRUDPHQWR PHGLo}HV FRPXQLFDomR H DQiOLVH FUtWLFD GR GHVHPSHQKR HP UHODomR DRV SULQFLSDLVREMHWLYRVHPHWDVGHGHVHPSHQKR FRHUHQWHFRPDVH[SHFWDWLYDVQDQRUPDDSOLFiYHO GHVLVWHPDGHJHVWmRRXHPRXWURGRFXPHQWRQRUPDWLYR ௘F DFDSDFLGDGHHRGHVHPSHQKRGRVLVWHPDGHJHVWmRGRFOLHQWHHPUHODomRDRDWHQGLPHQWRGRV UHTXLVLWRVHVWDWXWiULRVUHJXODWyULRVHFRQWUDWXDLV ௘G FRQWUROHRSHUDFLRQDOGRVSURFHVVRVGRFOLHQWH ௘H DXGLWRULDLQWHUQDHDQiOLVHFUtWLFDSHODGLUHomR ௘I UHVSRQVDELOLGDGHGDGLUHomRSHODVSROtWLFDVGRFOLHQWH 26 © ISO/IEC 2015 - © ABNT 2016 - Todos os direitos reservados ABNT NBR ISO/IEC 17021-1:2016 9.3.1.4 &RQFOXV}HVGDDXGLWRULDLQLFLDOGHFHUWL¿FDomR $ HTXLSH DXGLWRUD GHYH DQDOLVDU FULWLFDPHQWH WRGDV DV LQIRUPDo}HV H HYLGrQFLDV FROHWDGDV GXUDQWH DV IDVHV H D ¿P GH DQDOLVDU FULWLFDPHQWH DV FRQVWDWDo}HV GD DXGLWRULD H FRQFRUGDU TXDQWR jVFRQFOXV}HVGDDXGLWRULD 9.4 Conduzindo auditorias 9.4.1 Generalidades 2RUJDQLVPRGHFHUWL¿FDomRGHYHWHUXPSURFHVVRSDUDUHDOL]DUDXGLWRULDVQRORFDO(VVHSURFHVVR GHYHLQFOXLUXPDUHXQLmRGHDEHUWXUDQRLQtFLRGDDXGLWRULDHXPDUHXQLmRGHHQFHUUDPHQWRDR¿QDO da auditoria. 4XDQGRDOJXPDSDUWHGDDXGLWRULDIRUIHLWDSRUPHLRVHOHWU{QLFRVRXTXDQGRRORFDODVHUDXGLWDGR IRU YLUWXDO R RUJDQLVPR GH FHUWL¿FDomR GHYH DVVHJXUDU TXH HVWDV DWLYLGDGHV VHMDP FRQGX]LGDV SRU SHVVRDOFRPDFRPSHWrQFLDDSURSULDGD$VHYLGrQFLDVREWLGDVGXUDQWHHVWHWLSRGHDXGLWRULDGHYHP VHU VX¿FLHQWHV SDUD SHUPLWLU TXH R DXGLWRU WRPH XPD GHFLVmR FRQVFLHQWH VREUH D FRQIRUPLGDGH do requisito em questão. 127$ $XGLWRULDV³in loco´SRGHPLQFOXLUDFHVVRUHPRWRDsitesHOHWU{QLFRVTXHFRQWHQKDPLQIRUPDo}HV SHUWLQHQWHV j DXGLWRULD GR VLVWHPD GH JHVWmR 3RGH VHU FRQVLGHUDGR R XVR GH PHLRV HOHWU{QLFRV SDUD DFRQGXomRGHDXGLWRULDV 9.4.2 Condução da reunião de abertura 'HYHVHUHDOL]DUXPDUHXQLmRGHDEHUWXUDIRUPDOFRPD$OWD'LUHomRGRFOLHQWHHTXDQGRDSURSULDGR FRPRUHVSRQViYHOSHODVIXQo}HVRXSURFHVVRVDVHUHPDXGLWDGRV2SURSyVLWRGDUHXQLmRGHDEHUWXUD JHUDOPHQWH FRQGX]LGD SHOR DXGLWRUOtGHU p IRUQHFHU XPD EUHYH H[SOLFDomR GH FRPR DV DWLYLGDGHV GHDXGLWRULDVHUmRUHDOL]DGDV2JUDXGHGHWDOKHVGHYHVHUFRHUHQWHFRPDIDPLOLDULGDGHGRFOLHQWH com o processo de auditoria e deve considerar o seguinte: ௘D DSUHVHQWDomRGRVSDUWLFLSDQWHVLQFOXLQGRXPUHVXPRGHVXDVIXQo}HV ௘E FRQ¿UPDomRGRHVFRSRGHFHUWL¿FDomR ௘F FRQ¿UPDomR GR SODQR GH DXGLWRULD LQFOXLQGR WLSR H HVFRSR GD DXGLWRULD REMHWLYRV H FULWpULRV PXGDQoDV H RXWURV DUUDQMRV SHUWLQHQWHV FRP R FOLHQWH FRPR GDWD H GXUDomR GD UHXQLmR GHHQFHUUDPHQWRHUHXQL}HVLQWHUPHGLiULDVHQWUHDHTXLSHDXGLWRUDHDGLUHomRGRFOLHQWH ௘G FRQ¿UPDomRGRVFDQDLVIRUPDLVGHFRPXQLFDomRHQWUHDHTXLSHDXGLWRUDHRFOLHQWH ௘H FRQ¿UPDomRGHTXHRVUHFXUVRVHLQVWDODo}HVQHFHVViULRVjHTXLSHDXGLWRUDHVWHMDPGLVSRQtYHLV ௘I FRQ¿UPDomRGHDVVXQWRVUHODWLYRVjFRQ¿GHQFLDOLGDGH ௘J FRQ¿UPDomRGHSURFHGLPHQWRVSHUWLQHQWHVGHVHJXUDQoDGRWUDEDOKRHPHUJrQFLDHVHJXULGDGH SDUDDHTXLSHDXGLWRUD ௘K FRQ¿UPDomRGDGLVSRQLELOLGDGHIXQo}HVHLGHQWLGDGHVGHWRGRVRVJXLDVHREVHUYDGRUHV ௘L RPpWRGRGHUHODWDULQFOXLQGRDFODVVL¿FDomRGDVFRQVWDWDo}HVGHDXGLWRULD ௘M LQIRUPDo}HVVREUHDVFRQGLo}HVQDVTXDLVDDXGLWRULDSRGHVHUHQFHUUDGDSUHPDWXUDPHQWH © ISO/IEC 2015 - © ABNT 2016 - Todos os direitos reservados 27 ABNT NBR ISO/IEC 17021-1:2016 ௘N FRQ¿UPDomRGHTXHRDXGLWRUOtGHUHDHTXLSHDXGLWRUDUHSUHVHQWDQGRRRUJDQLVPRGHFHUWL¿FDomR VmRUHVSRQViYHLVSHODDXGLWRULDHGHYHPFRQWURODUDH[HFXomRGRSODQRGHDXGLWRULDLQFOXLQGR DVDWLYLGDGHVHWULOKDVGHDXGLWRULD ௘O FRQ¿UPDomRGDVLWXDomRGDVFRQVWDWDo}HVGDDQiOLVHFUtWLFDRXDXGLWRULDDQWHULRUVHDSOLFiYHO ௘P PpWRGRVHSURFHGLPHQWRVDVHUHPXVDGRVSDUDUHDOL]DomRGDDXGLWRULDFRPEDVHHPDPRVWUDJHP ௘Q FRQ¿UPDomRGRLGLRPDDVHUXVDGRGXUDQWHDDXGLWRULD ௘R FRQ¿UPDomR GH TXH GXUDQWH D DXGLWRULD R FOLHQWH VHUi PDQWLGR LQIRUPDGR GR SURJUHVVR GDDXGLWRULDHGHTXDLVTXHUSUHRFXSDo}HV ௘S RSRUWXQLGDGHSDUDRFOLHQWHID]HUSHUJXQWDV 9.4.3 Comunicação durante a auditoria 9.4.3.1 'XUDQWHDDXGLWRULDDHTXLSHDXGLWRUDGHYHDYDOLDUSHULRGLFDPHQWHRSURJUHVVRGDDXGLWRULD HWURFDULQIRUPDo}HV2DXGLWRUOtGHUGHYHUHGLVWULEXLURWUDEDOKRHQWUHRVPHPEURVGDHTXLSHDXGLWRUD FRQIRUPHQHFHVViULRHFRPXQLFDUSHULRGLFDPHQWHRSURJUHVVRGDDXGLWRULDHTXDLVTXHUSUHRFXSDo}HV DRFOLHQWH 9.4.3.2 4XDQGRDHYLGrQFLDGLVSRQtYHOGDDXGLWRULDLQGLFDUTXHRVREMHWLYRVGDDXGLWRULDVmRLQDWLQJt- YHLVRXVXJHULUDSUHVHQoDGHXPULVFRLPHGLDWRHVLJQL¿FDWLYR SRUH[HPSORVHJXUDQoD RDXGLWRUOtGHU GHYHUHODWDUHVVHIDWRDRFOLHQWHHVHSRVVtYHODRRUJDQLVPRGHFHUWL¿FDomRSDUDGHWHUPLQDUDDomR DSURSULDGD7DODomRSRGHLQFOXLUDUHFRQ¿UPDomRRXDPRGL¿FDomRGRSODQRGHDXGLWRULDPXGDQoDV QRVREMHWLYRVRXQRHVFRSRGDDXGLWRULDRXRHQFHUUDPHQWRGDDXGLWRULD2DXGLWRUOtGHUGHYHUHODWDU RUHVXOWDGRGDDomRSDUDRRUJDQLVPRGHFHUWL¿FDomR 9.4.3.3 2DXGLWRUOtGHUGHYHDQDOLVDUFULWLFDPHQWHFRPRFOLHQWHTXDOTXHUQHFHVVLGDGHGHPXGDQoDV QRHVFRSRGDDXGLWRULDTXH¿TXHPDSDUHQWHVFRPRSURJUHVVRGDVDWLYLGDGHVGDDXGLWRULDQRORFDO HUHODWDUHVVDVPXGDQoDVDRRUJDQLVPRGHFHUWL¿FDomR 9.4.4 2EWHQomRHYHUL¿FDomRGHLQIRUPDo}HV 9.4.4.1 'XUDQWHDDXGLWRULDDVLQIRUPDo}HVSHUWLQHQWHVDRVREMHWLYRVHVFRSRHFULWpULRVGDDXGLWRULD LQFOXLQGRLQIRUPDo}HVUHODWLYDVjVLQWHUIDFHVHQWUHIXQo}HVDWLYLGDGHVHSURFHVVRV GHYHPVHUREWLGDV SRUDPRVWUDJHPDGHTXDGDHYHUL¿FDGDVSDUDTXHVHWRUQHPHYLGrQFLDGHDXGLWRULD 9.4.4.2 2VPpWRGRVSDUDREWHULQIRUPDo}HVGHYHPLQFOXLUHQWUHRXWURV ௘D HQWUHYLVWDV ௘E REVHUYDomRGHSURFHVVRVHDWLYLGDGHV ௘F DQiOLVHFUtWLFDGHGRFXPHQWDomRHUHJLVWURV 9.4.5 ,GHQWL¿FDomRHUHJLVWURGDVFRQVWDWDo}HVGHDXGLWRULD 9.4.5.1 $V FRQVWDWDo}HV GD DXGLWRULD UHVXPLQGR D FRQIRUPLGDGH H GHWDOKDQGR DV QmR FRQIRUPL- GDGHVGHYHPVHULGHQWL¿FDGDVFODVVL¿FDGDVUHJLVWUDGDVHUHODWDGDVSDUDSRVVLELOLWDUXPDWRPDGD GHGHFLVmRGHFHUWL¿FDomRIXQGDPHQWDGDRXDPDQXWHQomRGDFHUWL¿FDomR © ISO/IEC 2015 - 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© ABNT 2016 - Todos os direitos reservados 39

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