Quality Elements and Dimensions PDF

Quality elements and dimensions HosnyK  Outlines Components of quality Integrated quality management in health care Principles of total quality management Major premises of quality improvement Continuous quality improvement elements Dimensions...

Quality elements and dimensions HosnyK  Outlines Components of quality Integrated quality management in health care Principles of total quality management Major premises of quality improvement Continuous quality improvement elements Dimensions of quality HosnyK Components of quality Maxwell HosnyK Integrated quality management in health care TQM CQI management management Utilization Risk Infection control Quality assessment \ Safety improvement HosnyK  Principles of total quality management 1. Customer focused organization 2. Leadership 3. Involvement of people 4. Process orientation 5. System approach to management 6. Continuous improvement 7. Factual approach to decision making 8. Mutually beneficial supplier relationship HosnyK  Major premises of quality improvement 1. Focus on organization mission 2. Continuous improvement 3. Customer orientation 4. Leadership commitment 5. Empowerment 6. Collaboration\crossing boundaries 7. Focus on processes 8. Focus on data and statistical thinking HosnyK  Continuous quality improvement elements (1-3) 1. Philosophical elements 1. Strategic focus 2. Customer focus 3. Systems view 4. Data driven analysis 5. Implementer involvements 6. Multiple causation 7. Solution organization 8. Continuous improvement 9. Organizational learning HosnyK  Continuous quality improvement elements (2-3) 2. Structural elements 1. Process improvement teams 2. Seven continuous quality improvement tools 3. Parallel organization 4. Organizational leadership 5. Statistical analysis 6. Customer satisfaction measures 7. Benchmarking 8. Redesign of processes from scratch HosnyK  Continuous quality improvement elements (3-3) 3. Health care-specific elements 1. Epidemiological and clinical studies 2. Involvement of medical staff 3. Use of risk adjusted outcome measures 4. Use of quality assurance data and techniques and risk management HosnyK  Dimensions of quality 1. Technical 6. Safety competence 2. Access to services 7. Amenities 3. Effectiveness 8. Scope of quality 4. Interpersonal relations 9. Timely 5. Efficiency 10. Equitability 6. Continuity HosnyK 11. Patient centered  Key dimensions of total quality management 1. Foundation 1. ethics 2. Integrity 3. Trust 2. Building bricks 1. Training 2. Teamwork 3. Leadership 3. Roof 1. Recognition 4. Binding mortar 1. Communication HosnyK