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Question Bank 1. ………… introduced statistical quality control theory to Japanese industry a) Joseph Moses Juran c) Albert Einstein b) Richard Feynman d) Robert Oppenheimer 2. ………… introduced statistical quality control theory to Japanese industry a) Carl Saga...

Question Bank 1. ………… introduced statistical quality control theory to Japanese industry a) Joseph Moses Juran c) Albert Einstein b) Richard Feynman d) Robert Oppenheimer 2. ………… introduced statistical quality control theory to Japanese industry a) Carl Sagan c) John Forbes Nash b) William Edwards Deming d) Albert Einstein 3. ………… means doing the right things right the first time every time a) Outcomes c) Quality b) Meningitis d) Professional 4. ………… include the patient, family, and others outside the organization receiving services from the organization or vendors a) compliance with standards c) Perceptive Quality b) External customers d) Referral 5. ………… are those performing work, but dependent on others performing work, within the organization. a) performances c) Internal customers b) External customers d) Referral 6. ………… The degree to which the care and the services provided are relevant to or in accordance with the individual’s clinical needs a) Availability c) Efficacy b) Appropriateness d) Continuity 7. ………… The degree to which the care and the services provided are relevant to or in accordance with the individual’s clinical needs a) Availability c) Competency b) Appropriateness d) Continuity 8. ………… The degree to which those providing services do so with sensitivity for the individuals' needs, expectations. a) Respect and Caring c) Prevention b) Safety d) Continuity 9 ………… The degree to which care is provided to the individual at the most beneficial or necessary time (promptness). a) Prevention c) Timeliness b) Safety d) Continuity 10. Statistical quality control and Cycle for Continuous Improvement : …………. a) Plan, Do, Check, Act. c) Plan, Check, Do, Act. b) Check, Plan, Do, Act. d) All of the Above 11. Confirm the results through before-and-after: …….…….. a) Plan c) Do b) Check d) Act 12. Develop and implement a solution; decide upon a measurement to gauge its effectiveness: …….…….. a) Plan c) Do b) Check d) Act 13. Define the problem to be addressed, collect relevant data, and ascertain the problem's root cause: …….…….. a) Plan c) Do b) Check d) Act 14. Total Quality Management is includes ……………….. a) Organization wide management philosophy and top-level commitment to provide value to all customers b) Creating an environment of continuous improvement of people skills and processes c) Building excellence into every aspect of the organization d) All of the Above 15. Benefits of TQM …………. a) Increased customer satisfaction c) Increased productivity b) Decreased costs d) All of the Above 16. Sequentially related steps intended to produce specific outcomes is a ……… a) Management c) Process b) Support d) delivery 17. Data can be collected in this form ……… a) Check sheet c) Flow chart b) Questionnaire d) All of the Above 18. Data can be Presented in this form ……… a) Check sheet c) Brainstorming b) Data collection sheet d) Line graph 19. ……… I s data transformed through analysis & interpretation into a useful form for decision making. a) Information c) Brainstorming b) Knowledge d) Data 20. In health care in the United States, it has been found that 20 % of patients use 80 % of health care. This is called ……….. a) Ishikawa diagram c) Pareto principle b) Prioritization of data d) Constructing the Diagram 21. ……… A circumstance, agent or action that can lead to or increase risk. a) Information c) Risk b) Hazard d) Safety 22. ……… impairment of structure or function of the body and/or any deleterious effect arising there from. a) Information c) Harm b) Hazard d) Safety 23. …...… refer to unintentional, preventable mistakes in the provision of care that have actual or potential adverse impact on the patient. a) Medical Error c) Safety Pyramid b) Accident Prevention d) Safety Practice 24. An incident that could have resulted in an accident, injury or illness but did not either by chance or through timely intervention is called ……………. a) Unsafe condition c) Near Miss b) Harm d) Accident 25. An incident which results in harm to a patient and leads to disability or loss of function ………….. a) Adverse Event c) Terminal b) Sentinel event d) Accident 26. Mistaken identity of a patient is called …………. a) Prevention c) Medical Error b) Variance Report d) Swiss cheese theory 27. ……………… Can be used as a patient identifier a) Patient full name c) Room number b) physician d) Age 28. to identify a patient correctly you must use ……………. a) National ID c) At least 2 identifiers b) Age d) Date of birth 29. ………… is the transfer of professional responsibility and accountability for some or all aspects of care for a patient, or group of patients, to another person or professional group on a temporary or permanent basis a) communication c) Handover b) Verbal report d) All of the above 30. Who is responsible for patient safety? a) Doctors c) Patients b) Nurses d) Everyone 31. In NPSG #3 use medications safely labeling of medications should be done where? a) In hallway c) In medication room b) In break room d) At bedside 32. Improve Effective Communication apply on...……….. a) Goal #4 c) Goal #5 b) Goal #1 d) Goal #2 33. Reduce The Risk of Patient Harm resulting from Fall apply on...……….. a) Goal #6 c) Goal #4 b) Goal #9 d) Goal#3 34. Read back perform in telephonic communications for...……. a) Critical Lab values c) Hands-off b) Histopathology report d) B & C 35. Which statement best describes the focus of the NPSG? a) To prevent sentinel events that has been reported to Joint Commission. c) Reduce the risk of medical errors and to increase patient safety. b) Encourages patient’s active involvement in their own care as a safety strategy. d) allows hospitals to submit alternative approaches to the requirements. 1. Quality of care is the degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge. (T) 2. "Internal customers" include the patient, family, and others outside the organization receiving services from the organization or vendors. (F) 3. Continuity is the coordination of care among all practitioners and across all involved organizations over time. (T) 4. Early detection is the degree to which interventions promote health and prevent disease. ( T ) 5. Check: Confirm the results through before-and-after data comparison after pilot testing ( T ) 6. Total Quality Management benefits includes Increased customer satisfaction & decreased costs. ( T ) 7. Prioritization matrix can be used in Data Collection. ( F ) 8. An open-ended question is a question format that limits respondents with a list of answer choices from which they must choose to answer the question. (F) 9. Written procedures can be used to create a flow diagram. (T ) 10. Control chart is a line graph/run chart that compares actual performance or change over time to the mean and includes both upper and lower control limits. It is a display of normal variations and "out of control" variations over time. ( T ) 11. A process is “A series of actions (or activities) that transforms the inputs (resources) into outputs (services).”. (T) 12. Administrivia process is the support activities utilized by practitioners and all suppliers of care and care products to get the product to the patient. ( F) 13. Hazard is something that happens to or involves a patient (F ) 14. Safety is freedom from hazard (T) 15. A Patient Safety Practice is a type of process or structure whose application reduces the probability of adverse events resulting from exposure to the healthcare system across a range of diseases and procedures. (T ) 16. Adverse event is an incident which results in harm to a patient and leads to disability or loss of function ( F ) 17. Missed and delayed diagnoses is considered a medical error. ( T ) 18. The patient safety department reports of all occurrence event to top management. ( T ) 19. Use one patient identifiers when providing care, treatment and services. ( F ) 20. Report critical results of tests and diagnostic procedures on a timely basis (T ) 21. You don’t need to label all medications, medication containers, and other solutions. (F) 22. Goal 9: Reduce the risk of patient harm resulting from falls ( T) 23. look-alike sound-alike drugs must be identified correctly to prevent medication error (T ) 24. Assess and periodically reassess each patient’s and resident’s risk for developing a pressure ulcer ( T ) 25. Reduce the risk for suicide is only needed in psychiatric hospitals (F) 26. Mark the procedure site with an organ marker to prevent wrong side surgery(T) 27. Communication between the patient, family, and clinicians is a critical component of high-quality (T ) 28. Wrong dose: verbal order for atropine misheard as adrenaline (F) 29. In phone order WRITE it down, READ it back get Confirmation (T) 30. You don’t need to screen elderly patients for risk of falls (F )