Indian Factory Act Past Paper PDF

#Lack of training to worker is a cause of accident due to _________ ans : optionc a) worker b) Management c) Wrong layout of workplace d) Natural Disaster #Indian factory act come in to force on_____________ ans : optionb a) 1st April 1960 b) 1st April 1949 c) 15th August 1947 d) 26th January 1950 #As per Indian factory act, The person who has control over the affairs of factory is known as ------- ans : optionc a) Employee b) worker c) occupier d) Partner #As per Indian Factory act, Employer has to provide canteen facility, if there are -----------number of employees. ans : optionc a) 50 b) 100 c) 250 d) 200 #-------------section of Industrial Dispute act covers the topic penalty for instigation. ans : optionb a) Section 7 b) Section 27 c) Section 5 d) Section 25 #------------- is not statuary welfare facility under Factory act ans : optionc a) Canteen b) Medical c) Transport d) Accomodation #The license fee can be paid to get license for a factory maximum up to ------------ ans : optiond a) one year b) Two year c) Three Year d) Five year #The occupier of a factory is required to send written notice to the Chief Inspector of Factories at least --------- days before he begins to occupy the premises as factory. ans : optiona a) 15 b) 12 c) 10 d) 30 #As per the Factories Act,1948 any engine,motor or other appliance which generates or otherwise provides power is termed as -------------- ans : optiona a) Prime Mover b) Machinary c) Equipment d) Generator #As per section 16 of the Factory Act, 1948 the minimum space to be allocated to each worker employed in the factory is --------------- ans : optiond a) 12.2 cu.met b) 13.2 cu.met c) 15.2 cu.met d) 4.2 cu.met #An adult worker is allowed to work for -------- hours in a week. ans : optiona a) 48 b) 36 c) 40 d) 42 #----------------is not a essential element of a factory ans : optiona a) There must be an electronic data processing units are installed b) There must be manufacturing process being carried on at the premises c) There must be ten or more workers where the manufacturing process is being carried on with the aid of power d) There must be a premises #Section 2 (m) of the Factory Act 1948 Says about ----------- ans : optionb a) Factory b) Manufacturing Process c) Workers d) Packaging process #Creche is to be provided if______ or more lady employees are engaged ans : optionb a) 15 b) 30 c) 35 d) 45 #The maximum daily hours of work in a day with normal wage allowed in factories is ----------- ans : optiona a) 9 b) 8 c) 10 d) 11 #--------- is the chairman of Site Appraisal Committees ans : optiona a) The Chief Inspector of the State b) The Inspector of The District c) Occupier d) Managing Director #-------------authority enforces the Factory Act 1948 ans : optiond a) The Heavy Indusries Department of Central Government b) Human Resources Department c) The Labour Minister of the Central Government d) The Labour Department of the State Government #---------year did the Industrial Dispute act come into operation. ans : optiona a) 1947 b) 1945 c) 1949 d) 1965 #The industrial peace is secured through voluntary _______ and compulsory ________ ans : optionb a) Compromise and Arbitration b) Negotiation and Adjudication c) Work Committee and Industrial Tribunal d) Adjudication and Arbitration #------------legislation there is a provision called protected workmen. ans : optionc a) Wages Act, 1924 b) Industrial Employment (Standing Orders) Act, 1946 c) Industrial Disputes Act, 1947 d) Factories Act, 1948 #Grievance Handing Machinery is given in --------- ans : optiona a) Industrial Dispute Act b) Indian factory act c) Minimum Wges act d) Compensation Act #To provide compensation to workmen in cases of Lay-off, retrenchment and closure is a provision of............... Act. ans : optiona a) Industrial Act b) Factory Act c) Workmen Compensation d) all of the above #------------- is a machinery for the settlement of Industrial Disputes in India ans : optionb a) National Commission on Labour b) Industrial Tribunal c) Wage Board d) Standing Labour Committee #--------------machinery has been mentioned in the Industrial Dispute act accountable for the speedy and amicable settlement of industrial disputes ans : optiona a) Conciliation b) Adjudication c) Arbitration d) Appropriate government #________ means an interim or a final determination of any industrial dispute or of any question relating there to by any labour court. ans : optionc a) Banking Company b) Conciliation Proceeding c) Award d) Closure #The Industrial Dispute means, Dispute between_________ ans : optiond a) Employer and workmen b) workmen and workmen c) Employer and Employer d) All of the Above #The ------- authorities are set up for settling the Industrial Dispute. ans : optiond a) labor court b) Industrial Tribunal c) Conciliation Board d) All of the Above #An arbitrator is appointed by ------------ ans : optionc a) Employer b) Lawyer c) Government d) Private officer #"Award" category under Industrial Disputes Act, 1947 is------- ans : optiond a) interim determination of industrial dispute b) final determination of industrial dispute c) arbitration award under Section 10A d) Both A & B #Under the Industrial Disputes Act,----------- is not be considered as an industrial dispute in factory ans : optionc a) When employer fails to keep his verbal promises b) When closure is a pretence c) When demand made for alteration of conditions of service of employees in a cooperative society d) When the lock-out is in disguise of closure #The ongoing globalization in India requires drastic changes under---------------of the labour legislation. ans : optiona a) The Industrial Disputes Act b) The Employees State Insurance Act c) The Factory Act d) The Employees Provident Funds Act #------------- includes any court constituted under any law relating to investigation and settlement of industrial disputes in force in any State ans : optiond a) High court b) District court c) Supreme court d) Labour court #----------- members does a conciliation board consist of as per the appropriate government ans : optionb a) Chairman and one member b) Chairman and 2-4 members c) Chairman only d) Minister from the state government #A national tribunal consist of ---- number of person/s to be appointed by the central government. ans : optiond a) 2 b) 5 c) 3 d) 1 #------- is the time period in which all the awards of the arbitration are to be published from the date of its receipt by the appropriate government ans : optiond a) 15 days b) 7 days c) 45 days d) 30 days #No person employed in a public utility service shall go on strike in breach of contract within ____ of giving such a notice. ans : optionc a) 2 weeks b) 5 weeks c) 6 week d) 4 weeks #Section ____ of industrial dispute act covers the compensation provided to workers who are in continuous service for not less than one year. ans : optionc a) 25-F b) 25-FF c) 25-FFF d) 26 #Industrial legislation safeguard the ____ against exploitation. ans : optionc a) Top management b) Workers c) Middle management d) All of the above #The word "dependent" in a factory means----------- relatives of a deceased workman, ans : optiond a) widow b) minor legitimate son c) unmarried legitimate daughter d) All of the above #A person named as Minor who has not attained the age of --------- years ans : optiona a) 18 b) 21 c) 20 d) None of the above #If death results an from the injury in a factory, the amount of compensation to the employee equal to ans : optiona a) 40% monthly wages multiplied by the relevant factor b) 150% monthly wages multiplied by the relevant factor c) 100% monthly wages multiplied by the relevant factor d) None of the above #Minimum rates of wages in an industry may be fixed by ----------- ans : optiond a) Hour b) Day c) Month d) All of the above #If workmen Loss of both hands or amputation at higher sites then he /she will get compensation ----- percentage of loss of earning capacity ans : optiona a) 100 b) 25 c) 50 d) 75 #If workmen have permanent total disablement, he /she will get compensation amount----------percentage of monthly wages. ans : optiona a) 50 b) 25 c) 100 d) 75 #A workmen have Amputation through shoulder joint.,then he/she will get compensation -----Percentage of loss of earning capacity. ans : optionc a) 60 b) 50 c) 90 d) 80 #A workmen have Loss of both eyes, then He/She will get compensation ---------Percentage of loss of earning capacity ans : optionc a) 55 b) 60 c) 50 d) 100 #Basic compensations given to employees as salaries or wages are called ------- ans : optiona a) Basic pay b) wages c) Travelling Pay d) variable pay #----------is the total cash and non-cash payments that you give to an employee in exchange for the work they do for your business. ans : optionc a) Salary b) Payment c) Compensation d) All of the above #-------------is the initial pay, you give your employees ans : optionc a) wages b) travelling allowance c) basic pay d) dearness allowance #Characteristic of a good compensation system in a factory is ---------- ans : optiond a) Higher the qualification of worker, higher is compensation b) Higher the efficiency of worker, higher is compensation c) Higher the rank of worker, higher is compensation d) All of the above #Major factors influencing the compensation of worker in a factory are---------- ans : optiond a) skill b) effort c) working condition d) All of the above #In graduated time rates system, if basic salary is Rs.2000 and dearness allowance is 150% then total remuneration will be Rs.-------- ans : optionc a) 3000 b) 4000 c) 5000 d) 2150 #Most common and usual form of direct compensation paid in organizations is-------- ans : optionc a) basic pay and benefits b) variable pay and benefit c) basic and variable pay d) All of the above #An Act to provide for the payment by certain classes of employers to their Employees of compensation for injury caused by accident-------- ans : optionc a) Industrial Acts b) Industrial Dispute Act c) Workman Compensation Act d) Minimum Wages Act #----- is the maximum wage period for the payment of wages ans : optiond a) 15 days b) 21 days c) 31 day d) 1 month #-------- deductions is not authorized payment of wages act ans : optiond a) Deduction for Fines b) Deduction for payment of Income tax c) Deduction for Payment of insurance d) Deduction for payment of uniform and property #-------- of the wages payable is the maximum limit of fine to be imposed on an employee ans : optionb a) 5% b) 3% c) 6% d) 10% #Section....... deals with the provisions relating to arrangements for drinking water in factories ans : optiona a) 18 b) 12 c) 9 d) 7 #-------- means a person who has completed his fourteenth year of age but has not completed his eighteenth year ans : optionb a) adult b) adolescent c) workmen d) child #------- means a person who has completed his eighteenth year of age ans : optionc a) Minor b) adolescent c) Adult d) None of the above #-------means a person who has not completed his fourteenth year of age ans : optiond a) Adult b) adolescent c) workmen d) child #------- means all remuneration expressed in terms of money ans : optionb a) Salary b) wages c) None of the above d) All of the above #According to the definition of "Week" under the Minimum wage Act, it is a period of 7 days beginning at midnight on______ ans : optiona a) Monday b) Sunday c) Friday d) Saturday #The power of inspectors is discussed under Section-----------of the Factories Act, 1948. ans : optionb a) 10 b) 9 c) 11 d) 12 #Responsibility for maintenance of employee health and safety is concerned with -------- ans : optiond a) Employee b) Employer c) Government d) All of the above #Ensuring the safety, health and welfare of the employees in a factory is the primary purpose of the ------- ans : optiona a) Factories Act, 1948 b) Industrial Dispute Act c) Workman Compensation Act d) Minimum Wages Act #A person who has ultimate control over the affairs of the factory under Factories Act, 1948 is called as ----------- ans : optionc a) Manager b) Chairman c) Occupier d) Partner #Leave with wages is allowed for employees if they work for _____days in a month ans : optiona a) 20 b) 28 c) 30 d) 31 #An adult worker can work up to ________ hrs in a day as per factories Act, 1948. ans : optiona a) 9 b) 8 c) 12 d) 10 #Section 20 of the Factories act discusses about--------- ans : optionc a) Latrines and Urinals b) Drinking water c) Spittoons d) Lighting #Under Minimum Wages Act an Adult means a Person who has completed a age of -------- years ans : optionb a) 15 b) 18 c) 16 d) 19 #The employment of young person on dangerous machines shall be prohibited by.................. the Act. ans : optionc a) Industrial dispute b) Workmen Compensation c) Factory d) Departments #To close down a factory. the occupier has to give ________ days notice to the authoritie ans : optiona a) 60 b) 30 c) 90 d) 15 #Under the Factories Act, white washing of the factory building should be carried out in every _________ months ans : optionb a) 12 b) 14 c) 26 d) 24 #The principle of exception means _________ ans : optionc a) manager is restricted to perform exception matter b) manager can punish exceptional acts to the workers c) manager of organization required to go through exception matters only d) workers are the exception to perform disciplinary action on them #Accident may occur due to __________ ans : optiond a) Electrical causes b) unsafe act of worker c) Extra load of work d) All of the above # Controlling function includes the following processes. 1. Analyzing the actual performance 2. Finding out the reasons for discrepancies 3. Evaluating the performance 4. Establishing the standards of work performance. The correct sequence in which these processes are usually carried out is- ans : optionb a) 1,2,3,4 b) 4,1,3,2 c) 1,4,2,3 d) 1,4,3,2 #Which one of the following statement is correct- 1. Planning and controlling are one and the same. 2. Controlling is a part of the planning process. 3. Controlling is a substitute for planning 4. A control process is meaningless without preset standards ans : optionc a) 2 b) 3 c) 4 d) 1 #Which basic function of management includes setting standards in production of engine piston with desired quality standards ans : optionb a) Planning b) Controlling c) Directing d) All above #_____ specific activities listed below are part of the controlling function-in any organisation. ans : optiond a) giving each subordinates a specific task b) recruiting skilled employees c) developing rules and regulations d) checking to see how actual performance compares with standards. # Directing function of management implies- 1.Planning 2. Staffing 3. Leadership. 4. Motivation ans : optionc a) 1&2 b) 2&4 c) 3&4 d) 2,3&4 # Give the correct order of steps involved in the process of controlling- 1. Identifying the strategic control points. 2. Establishment of standards 3. Measuring performance against standards 4. Correcting deviations from the standards. ans : optionb a) 1,4,2,3 b) 2,1,3,4 c) 1,2,3,4 d) 2,3,1,4 #Establishment of standards , comparing actual results with standards and taking corrective action during execution of any task are the steps in- ans : optionb a) Planning b) Controlling c) Directing d) Organizing #______ of the following management functions are closely related with each other ans : optiond a) Organization and staffing b) Planning and Controlling c) Planning and Staffing. d) Directing and Controlling #____ of the following would be included in the controlling function ans : optiond a) Setting corporate goals. b) Explaining routines c) Giving assignment d) Setting performance standards #--------is the right to make the decision, to direct the work to workers and to give orders to subordinates. ans : optiond a) Leadership b) Authority c) Responsibility d) Directing #-------- are authorized to direct the work and issue of orders to workers at lower level of management. ans : optiond a) Top level Manager b) Middle level manager c) SupervisorHR Manager d) Supervisor #Directing function of management involes_________ ans : optiona a) Making decisions, giving orders and providing leadership b) Controlling the process and cost of product c) bringing simplicity in accomplishing set goal d) Improving the efficiency of group only #In order to achieve the desired results , the effort should be in proper direction, this is ensured by the following function of management – 1.Directing 2.Coordinating 3. Forecas ans : optionb a) 2&3 b) 1&4 c) 2&4 d) 1&3 #Orders issued by Supervisor must have clarity and completeness to- ans : optionc a) achieve set goal of firm b) fulfill the requirements of vision and mission of firm c) get desired results as per set standard and increase in productivity d) avoid raw material wastage #Issuing instructions to subordinates are necessary to- 1.achieve desired set of standards 2.increase productivity 3.make efficient use of machine and equipment. 4.to maintain discipline in only one section. ans : optionc a) 1,2,4 b) 2,3,4 c) 1,2,3 d) 1,3,4 #Supervisors should issue the order with no ambiguity and with completeness to- ans : optionc a) understand the order by average worker b) to get the idea of volume of work to be done. c) get clarity in performance and achieve target d) help in setting the standards #Supervisor can bring clarity in order and in performance not by ans : optiond a) showing and illustrating different stages of work gradually one at a time. b) demonstrating use of tools and machines c) showing finished job to worker d) doing favor or being partial #Establish standards and evaluation of performance are the parameters of- ans : optionb a) Planning b) Controlling c) Directing d) Management # Which of the follwing is not the function of Directing ans : optiond a) communication b) supervising c) leadership d) forecasting and management #Ensuring that everything is carried out according to plan is the part of the process- ans : optiond a) Coordinating b) Staffing c) Organizing d) Controlling #In an organisation , subordinates were found confused about their work, this mainly happens due to – ans : optionb a) change in working place and machine b) lack of clarity and completeness in order issued by supervisor c) lack of confidence and knowledge d) physically not fit. #Operator A was poor in some technical and generic skill. He was lacking in confidence and communication. But his supervisor Mr. Atul constantly encourages him and motivates to work. He demonstrates the work and direct him to do individually. Now he is a skilled employee and working in the direction and leadership of Mr. Atul. Identify the function of management. ans : optionb a) Coordination b) Directing. c) Leadership d) Communication #Main objectives of budget prepared by the supervisor is to ________ ans : optiond a) Develop existing and future projects b) Test and implement program c) planning and controlling of activities d) all of these #Supervisor should plan for overall and effective utilization of ___________. ans : optiond a) Man b) Machine c) Material d) All of the above #Good planning of supervisor in any organisation leads to ___________. ans : optiond a) Minimum waste of material. b) Higher productivity. c) Better supervision. d) All of the above #Good planning of supervisor helps in ___________. ans : optiond a) Make or buy decision. b) Determination of selling price c) social Activities d) Budgeting for materials and manpower #Matching human needs with jobs needs is also called as ___________. ans : optionb a) Material planning. b) Manpower planning. c) Machine planning. d) Money planning #Supervisor in any shopfloor has to play roles of ___________. ans : optiond a) Engineer b) Resource Manager c) Team leader d) All of the above #____________ is responsible for effective utilization of Machines on the shop-floor. ans : optiond a) Machine operator b) Quality inspector c) Management d) Supervisor #____________ is responsible for effective utilization of manpower on the Manufacturing Section/shop-floor. ans : optiond a) Administrator b) Manager c) Quality Inspector d) Supervisor #Good planning by any supervisor in an organisation can ______________________. ans : optiond a) Reduce manufacturing cycle time b) Maintain or improve product quality c) Reduce delays, and damage d) All of the above #Supervisor planning in any industry ________________. ans : optiona a) minimises future uncertainties in production. b) Maximize future uncertainties in production. c) has no effect on future uncertainties in production. d) None of above #Along with manpower planning ,budget planning ,supervisor should ________. ans : optiond a) Promote safety and good working conditions. b) Maintain or improve product quality c) Reduce delays, and damage d) All of the above #Supervisor has the most important task in ______________ planning. ans : optionc a) Long term b) strategic c) operational d) Corporate #Which of the following is not correct statement regarding operational planning? ans : optiond a) It decides the detailed use of resources for achieving targets. b) It is carried at lower level of management. c) It is more detailed planning d) It is long term planning. #The first step in planning process is ____________. ans : optionb a) Establishing budget b) Establishing goals/objectives c) Deciding the planning period d) Identification of alternatives #Deciding the planning period involves _____________. ans : optiona a) decision regarding time span b) decision regarding alternatives c) decision regarding processes d) decision regarding control #Arrange the following planning steps in chronological order? 1.Identification of alternatives 2.Evaluation and selection of alternative 3.Measuring and controlling the process: 4.Developing derivative/supportive plans ans : optionb a) 1-2-3-4 b) 1-2-4-3 c) 2-1-3-4 d) 1-3-2-4 #The purchase of raw materials is a part to __________. ans : optiona a) support main plan. b) support alternative plan c) support measuring activity. d) support Strategic plan #Management is__________ ans : optiond a) Static function b) Silent Function c) Rigid Function d) Dynamic Function #The various steps of planning are given below: (a) planning premises (b) establish objectives (c) identify and evaluate alternative course (d) decide planning period (e)measuring and controlling process (f) Develop derivative plans The proper sequence of planning from the first to last step is: : ans : optiona a) b-a-d-c-f-e b) a-c-b-d-e-f c) a-b-c--d-e-f d) b-a-c-d-e-f #The process of deciding what to do, when to do and how to do ,who will do and where to do is called : ans : optionc a) Organizing b) Controlling c) Planning d) Directing #Decision making is very fast in : ans : optiond a) project organization b) functional organisation c) line and staff organisation d) line organisation #The objectives and policies of an organization is set by: ans : optiona a) Top management b) Middle management c) Lower management d) All of the above #Which of the following is the first step of organizing process? ans : optionb a) Formulating plans and policies b) Establish enterprise objectives c) Identify and classify activities d) Delegation of activities #Arrange the following steps involved in the process of control in proper sequence: 1. Establishment of standards of work performance. 2.Measuring actual performance 3.Comparing actual performance with established standards. 4.Corrective action to eliminate deviations from standards ans : optiona a) 1-2-3-4 b) 2-1-3-4 c) 2-3-1-4 d) 3-1-2-4 #Which of the following is true with respect to Planning function? ans : optionc a) Monitor whether work is done properly b) Allocation of work to all c) Make a blue print of ideas and work. d) Compare the work done with established standards #Which of the following orders indicate the correct logical order of managerial functions? ans : optionb a) Organizing, Planning,Directing,Staffing, Controlling b) Planning,Organizing,Staffing, Directing,Controlling c) Planning,Directing,Organizing,Staffing, Controlling d) Organizing, Planning , Staffing, Controlling,,Directing #This principle of management refers to that each subordinate should have only one superior whose orders he has to obey. ans : optiond a) Authority and responsibility b) Unity of direction c) Scalar chain d) Unity of command #The main benefit of functional organization is: ans : optionc a) simplicity b) flexibility c) specialization d) experience #In line and staff organization,the supervisory authority and control over subordinate lies with: ans : optionc a) both line and staff b) staff executive c) line executive d) none of the above #The main advantage of line and staff organization is: ans : optiona a) expert advice from specialists b) more experienced staff c) simple structure d) quick decisions #Which of the following are the functions of staffing? 1.Recruiting 2.Training 3.Directing 4.Appraisal ans : optionb a) 1,2,3 and 4 b) 1,2 and 4 c) 1,2 and 3 d) 1 and 2 #The ability to think in abstract terms to analyze and diagnose problems and make use of lateral thinking is called______. ans : optionc a) Human skills b) Technical skills c) Conceptual skills d) Time management skills #The rate of minimum wage is fixed with respect to ans : optionb a) Consumer Price Index b) Cost of Living allowance c) None of A & B d) Both of A & B #In line and staff organization,the staff performs the function of ----------------- ans : optionb a) Management b) Administration c) Assigning responsibility d) Advising the management #The general manager of a firm gives right to the sales manager to recruit a salesman on his behalf.This is an example of: ans : optiond a) decentralization of authority b) delegation of responsibility c) divison of authority d) delegation of authority #Directing function of management refers to which of the following functions? 1.Planning 2. Motivation 3.leadership 4.Controlling ans : optionb a) Planning and motivation b) motivation and leadership c) motivation, leadership and controlling d) planning, motivation, leadership and controlling #Which of the following skills is equally important at all levels of management? ans : optiond a) Technical skills b) Conceptual skills c) Design skills d) Human skills #The managerial skills which involve the ability to see the organization as a whole is called:-------------- ans : optionb a) Technical skills b) Conceptual skills c) Human skills d) Tactical skills #Identify the managerial skills necessary for top level management.: ans : optionc a) Technical skills and human skills b) Technical skills and conceptual skills c) Human skills and conceptual skills d) All of the above #The ability of a manager to work effectively with others and build cooperative work groups to achieve organizational goals is called ----------- ans : optiond a) Technical skills b) Design shills c) Conceptual skills d) Human skills #Ambiguous and incomplete order issued by supervisor results in (1)Poor communication (2) Incapability of supervisor to get work done. (3) Loss of time, money and energy (4) Higher idle time of employees. ans : optionc a) 3&4 b) 2&3 c) 1&2&3&4 d) 2&4 #Employees who are more concerned about their work may loose their interest and enthusiasm towards work because of 1. Ambiguous order issued by supervisor 2. Feasibility of order is not possible 3. There is no clarity and completeness in order 4. Lack of motivation from supervisor ans : optionc a) 1&2 b) 2,3&4 c) 1,2,3 & 4 d) 1,3&4 #Which of the below statement may cause confusion amonsgt the workers.?........ ans : optiona a) Not feasible and ambiguous order b) Supervisor correct decision c) Quality Policy d) None of the above #To complete the work without any problem and in time employees mainly needs- ans : optiond a) Conducive environment b) Knowledge and skill c) Good salary package d) Order with clarity, completeness and having feasibility #Proper instructions issued by supervisor to his subordinates result in--------------------- ans : optionc a) Maintain quality standards b) Completeness of work in time c) both A &B d) None of the above #While issuing order supervisor shall take care of- 1. present situation of his section 2. order must be issued loudly and in hard words to get work done. 3. provide only necessary information 4. checking the desired impact of order or repeat it. ans : optiond a) 1&2 b) 2&3 c) 1&4 d) 3&4 #Which of the following are requisites of effective supervision ans : optiond a) technical and managerial knowledge b) use of authority c) issue clear instruction d) all of the above #Personal counseling is the technique by which supervisor can- ans : optionc a) influence the employees b) teach and trained the employees c) advise the troubled employee to tackle his/her problems d) Come closer to employee #Following are the features of the perfect order issued by supervisor- 1. Clarity and completeness 2. Feasibility and timely bounded 3. Consideration of worker choice and interest 4. Incomplete orders from higher authority ans : optiona a) 1&2 b) 4&1 c) 2&4 d) 3&4 #from last few days employee A behavior is changed. Most of the time he gets annoyed and behave erratically. He lacks his interest in work thus his performance also get reduced and more rejection takes place. Mr. Atul is a supervisor in his section, He take him in confidence and advise him. So that A feels relax and again he concentrates on his work and resumes back. ans : optionb a) Personal problem solving b) Personal counseling c) Personal controlling d) Personal Directing #Identify the step of controlling process in an organisation In a company a manager is trying to find out the deviation between the actual number of parts produced and the standards ans : optionc a) taking corrective action b) analyzing deviation c) comparing actual and standard performance d) setting standard #Mr Rajesh wants to set standard to be achieved in both qualitative and quantitative in his section. He wants to judge the motivation, skill level and satisfaction of the subordinates. All these things will require qualitative standards while on other hand he has to set quantitative standards for the number of units produced. Identify the steps of controlling process applicable in this case. ans : optiona a) Setting standard b) analyzing standard c) controlling standard d) all above #Sachin is assigned the job of judging the output of production in a neutral and reliable way. He is applying different techniques for achieving this aim. He is also keeping the units of measurement same to that of the units of set standard. Identify the step of controlling process applicable in this case. ans : optiona a) Measurement of actual performance b) setting standard c) Analyzing facts. d) Taking corrective action #The number of subordinates that report to an executive or the number of subordinates that an executive can supervise directly is called: ans : optionc a) Authority b) Coordination c) Span of control d) Effective delegation #Which of the following is not a principle of management? ans : optionb a) Fair Remuneration b) Budget c) Order d) Scalar chain #"Espirit De Corps"refers to ans : optionc a) Level of management b) Principles of motion economy c) Principles of management d) Principles of organization #___________is known as father of general management or administrative management. ans : optiona a) Henry Fayol b) Gilbreth c) F.W.Taylor d) Elton Mayo #Match the Pairs: 1.F.W.Taylor (i) Hierarchy of needs 2.Henri Fayol (ii) Father of Scientific management 3. Abraham Maslow (iii) Father of General Management ans : optiona a) 1-ii 2-iii 3-i b) 1-i 2-ii 3-iii c) 1-iii 2-ii 3-i d) 1-ii 2-i 3-iii #Management carries out the policies of---------through the framework of the ---------. ans : optionb a) Organization, Administration b) Administration, Organization c) Management, Administration d) Organization, Management #Role of Middle Level Managers is to ____. ans : optionc a) Implementing the policies of the organization b) Deciding the goals and policies of the organization c) inspire lower level managers towards better performance. d) Formulate day to day working rules for the workers #___________ is a mechanism or structure that enables living things to work effectively together. ans : optionc a) Management b) Planning c) Organization d) Administration #________ prepares strategic plans and policies for the enterprise. ans : optionb a) Middle level management b) Top level management c) Lower level management d) none of the above #____________ is the process of getting activities completed efficiently and effectively with and through the people. ans : optiond a) Supervision b) Leading c) Controlling d) Management #Decision making, policy making and making necessary adjustments is concerned mainly with_____ ans : optiond a) Staffing b) controlling c) Organization d) Administration #find odd thing out with respect to type of upward communication in any organisation ans : optionb a) open door policy b) provide feedback to subordinates c) participative techniques d) grivence redressal procedure #Management is a/an: ans : optiona a) executive function b) directing function c) decision making function d) top level function #______Function of Management involves selecting missions and objectives and the actions to achieve them ans : optionb a) Organizing b) Planning c) Leading d) coordinating #Lower level management includes: ans : optiona a) Foremen and supervisors b) Production manager and finance manager c) Board of directors and chief executives d) Inspectors and marketing managers #Scalar organization is the other name given to: ans : optiond a) line and staff organization b) project organisation c) functional organization d) line organization #The line of authority from the chief executives to the lowest level of organization is called: ans : optiond a) stability b) span of control c) order d) Scalar chain #Identify function of management process consists of measuring results, comparing these results with standard expectations and applying corrective actions if needed? ans : optionb a) Organizing b) Controlling c) Planning d) Directing #Which of the following is a disadvantage of line organization? ans : optiond a) simple b) flexible c) speedy action d) specialist advice #Measuring and correcting individual and organizational performance to ensure that events confirm to plans is done by _______ function ans : optiona a) Controlling b) Planning c) Staffing d) Organizing # Henry Fayol Principle of "Esprit de corps" means____. ans : optionb a) chain of superiors b) in union there is strength c) centralization of authority d) respect for agreements #How many of principles of management were given by Henry fayol ? ans : optionc a) 6 b) 10 c) 14 d) 12 #The loyalty and devotion should be elicited from personnel by a combination of kindliness and justice between managers and with subordinates is called as ___ ans : optionb a) Stability b) Equity c) Order d) Initiative #Line organization is also known as _________. ans : optionb a) Functional Organization b) Military Organization c) Project Organization d) Multiple Organization #__________ is also known as Functional Organization ans : optionb a) Project Organization b) Staff Organization c) Department Organization d) None of the given options #The proficiency in handling methods, processes and techniques of a particular kind refer to _____________skills ans : optionb a) Conceptual skills b) Technical skills c) Decision making skills d) None of the given options #Technical skills are essential for ____________ level management ans : optionb a) Top level b) Lower level c) Middle level d) None of the given options #To recognize inter-relationships among different functions of the business and external forces and to guide effectively for organizational effort ___________ skills is required. ans : optiona a) Conceptual b) Technical c) Organisational d) Human relation #If the environment of any organization is fairly stable over a long period of time then ____ type of planning is most suitable ans : optiona a) reactive planning b) Proactive planning c) formal planning d) informal planning #_____________skills refers to ability to work effectively with others and build cooperative work groups to achieve organizational goals. ans : optionb a) Organisational b) Human relation c) Leadership d) Motivating #The ability to inspire confidence and trust in the subordinates in order to have maximum cooperation from them getting the work done is __________ skills ans : optionb a) Non Technical b) Leadership c) Decision making d) Technical # According to this principle of Management-The employees should receive orders and instructions from one supervisor. ans : optionb a) Unity of Direction b) Unity of Command c) Equity of Treatment d) Discipline #F.W. Taylor stressed on ans : optionc a) Unity of command b) Division of labour c) Selecting the right people for the right job d) Unity of direction #Who developed the concept of ’hierarchy of needs’ in regards to motivation ans : optiona a) Abraham Maslow b) F.W. Taylor c) Max Weber d) Mary Follet #To motivate workers Taylor suggested _________ ans : optiond a) To give less work b) To provide festival bonus c) To pay more salary d) Differential piece rate plan #The board objectives and policies are decided by ans : optiond a) Workers b) Marketing manager c) Chief Operating Officer d) Chief Executive Officer #When we classify managers according to their levels in the organization, they are classified as _______. ans : optionb a) Functional, staff and line managers b) Top managers, middle managers and supervisors c) High level and lower level manager d) Work managers and general manager #Which of the following is not a function of the management process ans : optiond a) Directing b) Controlling c) Leading d) Processing #__________, is getting work done with a minimum effort, minimum expense or minimum waste. ans : optiona a) Efficiency b) communication c) Organizing d) Planning #Which type of planning which sets direction in which the organization wants to proceed in future is called: ans : optionb a) Contingency planning b) strategic planning c) tactical planning d) operational planning #_____________ are the organization objectives and ____________ are the documented ways that organization intends to meet those objectives. ans : optiond a) Standing plans ; Single use plans b) Stated goals ; Real goals c) Specific goals ; Directional plans d) Goals ; Plans #_____________ is the judgment of the future. ans : optiona a) Forecasting b) Staffing c) Controlling d) Organizing #Who is not a middle level manager? ans : optionb a) Production Manager b) General Manager c) Stores Manager d) Marketing Manager #Advantages of written communication in any organisation are............ ans : optiond a) It gives evidences about event b) It provide permenant record for future c) Reduces chances of misinterpretaton d) All of the above #Directing involves functions such as _________ and _____________. ans : optionc a) Staffing and Planning b) Controlling and Coordinating c) Leadership and Motivation d) Planning and Decision making #The first step in the strategic planning process is to : ans : optiona a) define the company vision b) set the company goals and objectives c) to decide other functional strategies. d) to lay down the rules and policies. #_____________ is a policy making function. ans : optiond a) Production b) Work c) Plan d) Administration #______________ does not belongs to Henry Fayol’s principles of management. ans : optionc a) Scalar chain b) Authority c) Standardization d) Discipline #The process of inspiring the subordinates to put in their best known as ___________ ans : optiona a) Motivation b) Team work c) Management d) Leadership #The process of monitoring, comparing and correcting is called ___________ ans : optiond a) Leading b) Decision making c) Coordinating d) Controlling #The three essential managerial skills required by any successful manager in an organization are _______. ans : optiond a) Technical, human and social b) Human, empirical and conceptual c) Technical, interpersonal and controlling d) Technical, human and conceptual #In a line organization the authority flows from ans : optiond a) Subordinate to Subordinate b) Superior to Superior c) Subordinate to Superior d) Superior to Subordinate #Which is not the correct type of plan? ans : optiond a) Proctive plan b) Corporate plan c) Operational plan d) Action plan #After plans have been made and the organization has been established and staffed, the next step is ___________ ans : optiond a) Controlling b) Planning c) Decision making d) Directing #Planning may fail because of ______________ ans : optionc a) Monitoring of programme b) Guiding the subordinates c) Absence of winning attitude d) Takes corrective action #_____________ minimizes work pressures and dead line tensions. ans : optionc a) Organizing b) Controlling c) Planning d) Leadership #______________ and ___________ plans are the types of Planning in Management process. ans : optionb a) Stability and initiative b) Operational and strategic c) Directing and motivation d) forward and reverse #Identify the organization whose nature is temporary in nature from following options ans : optionc a) staff organization b) Military organization c) project organization d) line organization #Which one of the following is not included in the types of management ans : optiond a) Financial Management b) Production Management c) Personnel Management d) Population Management #_______________ and _____________ are advantages of line organisation. ans : optiona a) Simplicity and quick decisions b) Lack of specialisation and difficult to coordinate c) Suitability and higher rejecting d) None of the given options #_____________ requires intuition and good judgment in any organisation. ans : optionb a) Planning b) Decision making c) Communication d) Controlling #In organisational structure, ___________ is the ability to adjust, change, bend and blend without disturbing the basic structure ans : optionb a) Balance b) Flexibility c) Stability d) Span of control #______________ includes work analysis, planning, scheduling, routing, quality control and work study. ans : optiond a) Personnel Management b) Distribution Management c) Purchase Management d) Production Management #Which of the following management involves selection, placement, training, transfer, safely, health for the functional area of management? ans : optionb a) Development management b) Personnel management or Human Resource Management c) Transport management d) Purchase management #Which factors affect an employee’s motivation ans : optiond a) attitude b) interest c) need d) all of the above #Personal Counseling is a very effective tool for troubled employee when- ans : optionc a) he lost his interest in job and gives poor performance b) he is facing personal problem c) both A&B d) none of above #Which step is necessary when performance of the troubled employee gets affected and also spoil the discipline of section? ans : optionc a) Controlling b) Strict monitoring c) Personal counseling d) Discipline #Supervisor can counsel his employee by ans : optiona a) understanding his problem b) giving him extra facility c) changing his job position d) none of above #Which of the following is not a function of management? ans : optiond a) Organizing b) Controlling c) Planning d) Remuneration #"When employees are specialized, they become more skilled and efficient and the rate of production will increase." This refers to which principle of management of Henry Fayol? ans : optionc a) Initiative b) Remuneration c) Division of work d) Unity of direction #"Managers should be fair in treatment towards all the employees and deal with kindness and justice."- This principle refers to: ans : optiond a) Unity of command b) Unity of direction c) Centralization d) Equity of treatment #This management principle to give the necessary level of freedom provided by managers to subordinates to create and carry out plans refers to : ans : optiond a) Discipline b) Equity c) Stability d) Initiative #The function of lower level management is: ans : optionb a) to evaluate the performance of managers b) to guide and instruct workers for day to day activities c) to design operating policies for day to day activities d) to design the organization structure #Mr.X is working as the CEO of a very prestigious company.The managerial skills which are very important to him are: ans : optionb a) Technical and conceptual skills b) Conceptual skills and human skills c) Technical ,conceptual and human skills d) Conceptual skills and controlling skills #The father of scientific management is ______ ans : optiond a) Harold Koontz b) Mary Parker Follet c) Henry Fayol d) F.W.Taylor #Which of the following statements is wrong? ans : optiond a) Administration relates to top level function. b) Management is an execution function c) Administration needs conceptual and human skills d) Management decides what is to be done and when it is to be done. #Identify the person who supervises and coordinates the activities of operating employees. ans : optionb a) Workers b) Inspectors c) branch managers d) chairman #"Selection of workers on the basis of their skills,performance standards and pay scales based on performance"- These are features of: ans : optiona a) general administrative theory b) Henry Fayol’s principles of management c) Weber’s Bureaucratic organization d) Taylor’s principles of scientific management #Motivating the workers is the function of_____________. ans : optionc a) Top level management b) Middle level management c) Lower management d) None of the above #Monitoring day to day activities and progress is the function of: ans : optionc a) Top level management b) Middle level management c) Lower level management d) Upper level management #Which of the following is not a function of staffing? ans : optiona a) budget b) induction c) training d) recruitment #Which of the following is not a type of organization? ans : optionb a) line organization b) flexible organisation c) functional organization d) project organization #Authority always flows from: ans : optionb a) subordinate to superior b) superior to subordinate c) subordinate to subordinate d) superior to superior #Responsibility always flows from: ans : optiona a) subordinate to superior b) superior to subordinate c) subordinate to subordinate d) superior to superior #_______________ level management give finishing touch to the plans and policies of the top management. ans : optionc a) top b) Upper middle c) Lower d) Operating force #___________is the first function of management. ans : optiona a) Planning b) Controlling c) Communicating d) Capital #Position, designation, seniority in job defines __________ ans : optionb a) Centralization b) Authority c) Initiative d) Responsibility #_______________ organisation is called as horizontal organisation. ans : optiond a) Line b) Line and staff c) Complex d) Functional #Middle level is ___________ of management. ans : optiona a) Tactical level b) Strategic level c) Operational level d) Workers #Which of the following is the advantage of controlling? ans : optiond a) slowest tool of development b) It increases the elements of risk c) Process of motivation d) Proper utilization of resources #Identify false statement about unity of direction ans : optiond a) it is broader concept than unity of command b) It deals with functioning of the corporate body c) each group of activity with same objective should have one head and one plan d) unity of command is same as that of unity of direction #According to Henri Fayol principles, manager should deal with his subordinates with kindness and justice will come under ans : optiond a) Discipline b) Initiative c) Esprit de corps d) Equity of treatment #____________refers to the relationship between people,work and resources to achieve goals. ans : optionb a) Actuating b) Organizing c) Project d) Scheduling #_____________ is known as Top level management because all important decisions related to whole organization are taken by top management. ans : optionc a) Tactical level b) Operational level c) Strategic Level d) Controlling level #____________ is suitable for automated plants. ans : optionb a) staff organization b) line organization c) private organization d) public organization #The planning process is used to prepare __________ in an organization. ans : optionb a) Advancement b) Budgets c) Discoveries d) Technologies #____________________ is a long term goal. ans : optionc a) Plan b) Operation c) Vision d) Innovation #According to M.S. Hardly, Planning is deciding in advance what is to be done which involves the __________________ ans : optiond a) Selection of objectives b) Selection of Policies c) Selection of Procedures and programmes d) All of the Above #Organization’s way of handling problems and making decisions is called as___________ ans : optionc a) Budget b) Rule c) Policy d) Strategy #Choose correct hierarchy of plan in any corporate organization ans : optionb a) 1. Divisional Plan 2. Corporate Plan 3. Departmental Plan 4. Sectional Plan b) 1. Corporate Plan 2. Divisional Plan 3. Departmental Plan 4. Sectional Plan c) 1. Sectional Plan 2. Corporate Plan 3. Divisional Plan 4. Departmental Plan d) 1. Divisional Plan 2. Departmental Plan 3. Sectional Plan 4. Corporate Plan #Single use plans are most suitable for _____ ans : optiond a) Programmes b) Projects c) Budgets d) All of the Above #Matching people to jobs in organization must consider ______ ans : optionc a) Maintainance Factors b) Motivation Factors c) A & B Both d) none of the above #Motivation factors while matching people in any industrial job can include _______ ans : optiond a) Salary b) Security c) Status & Satisfaction d) All of the Above #While matching job in organizing the manager must consider ______ facts into an account ans : optionc a) Why people works b) Why people works for you c) A & B Both d) Why people Supervise #The man needs must be satisfied by jobs requirement. Which of the following is not the need of man as per maslow’s need hierarchy theory ans : optionb a) Physiological and Saftey needs b) Planning, Organising and Decision Making c) Belongingness and self esteem needs d) Self Actualization Needs #Which of the following are duties of supervisor on the shopfloor? ans : optiond a) To plan the work b) To plan distribution of work to workforce as per individual capabilities c) To make plans and advice methods to boost productivity d) All of the Above #____________ is concerned with the direct supervision of the workers by planning and executing activities given by top management ans : optionb a) Top Management b) Foreman c) Manager d) All of the Above #Planning by supervisor requires following skills qualities within themselves ans : optiond a) Ability to plan and control the work b) Full knowledge of men, machinery and machines. c) Democratic Leadership d) All of the Above #Plans are made for ________ activities ans : optiona a) future b) Past c) Present d) none of the above #Planning is..... the objectives and choosing a course of action to achieve those objectives. ans : optiona a) achieving b) believing c) decreasing d) none of the Above #Supervision makes plan for ________ time for the industrial activities. ans : optiona a) short (day or week or month) b) longer (years) c) indefinite d) Quarterly or Half yearly #Supervisor usually makes plan for ________ ans : optiond a) Department b) Self c) Entire Organization d) Office and Workshop #In business of publishing books, supervisors needs to take care of following facts to take decisions regarding price of book, copies to be sold and time of printing books ans : optiond a) Number of people who are likely to read book b) Prices of similar books available in market c) Capital Required and availability of raw material, machinery etc. d) All of the Above #____________ are basic as well as part of planning by supervisor. They gives direction to planning ans : optionc a) staffing b) workers c) objectives d) management #Supervisor who makes plans for the production unit are always ______- ans : optionb a) Fix and do not change in any condition b) Flexible and can change as per conditions c) Partially fix and partially flexible d) Fake #Major function of planning in a factoru involves supervisor for ans : optiond a) Manpower planning and communicating requirement to HR Department b) Scheduling different staff as per best suitable combination of availability of resources c) supervision and maintain quality of work in project d) All of the Above #Planning by supervisor may fail if there is ________________ ans : optiona a) change in technology b) better utilization of resources c) reduction in waste d) forward looking positive attitude in team members #Supervisors are __________ focussed in planning activity. ans : optiona a) internally b) externally c) everywhere d) no where #Supervisors manages ____________ in any organisation. ans : optionc a) Entire organzation b) Managers c) Group of employees d) supervisors #Supervisor plans budgets related to ______ ans : optiond a) Manpower b) Overhead expenses c) Raw material and small expenses d) All of the Above #As shown in figure, _______ (at position A) is required to bridge gap between current and desired position ans : optiona a) Planning b) Decision Making c) Hardwork d) Organizing #_____________ planning is based on past performance of organization and less uncertainity. ans : optionb a) Strategic b) Operational c) Middle Level d) Blind #Identify correct sequence of detailing the planning 1. Establish Planning Premise 2.Evaluation and selection of alternatives 3. Establish Goals / Objectives 4. Decide Planning Period 5.Measure and control the process. 6. Develop supporting plans 7. Identify Alternatives ans : optiona a) 3-1-4-7-2-6-5 b) 7-5-3-1-2-4-6 c) 1-3-5-7-2-4-6 d) 3-1-4-7-5-6-2 #With respect to detailing process of planning the objectives set by organization depends on ans : optiond a) mission of organization b) abilities of organization c) resources available with organization at present and future d) All of the Above #Planning premises in any industry can be ____________ ans : optiond a) internal or external b) tangible or intagible c) controllable or non-controllable d) All of the Above #Internal Premises of planning does not include ___________ ans : optiona a) technological changes b) ability of organization in the form of machines, methods c) sales forecast d) behavior of employee and owners #External premises of planning does not include __________ ans : optionb a) government policies and regulation b) ability of organization in the form of machines, methods c) technological changes d) population growth #Tangible premises of planning in any industry includes ________ ans : optionc a) industry demand b) population growth c) A & B Both d) political stability #Non controllable reason for planning does not include ___________ ans : optionb a) Strike b) availability of resources c) Natural Calamity d) wars #Evaluation of alternatives in planning can be done by supervisor using ______ ans : optiond a) Operation Research b) Quantitative Techniques c) Software Packages d) All of the Above #Prescribing standard forms for various activities in production is necessory for __________ ans : optiond a) Standardization of system b) To collect factual data for decision making c) To get clarity of work through systematic documentation d) All of the Above #Prescribed Standard forms in planning can be a documentation of ______________ type ans : optiond a) Job Description b) Sheet for machine planning and issue of tools c) Matrial flow/material load chart d) All of the Above #______________ is a financial statement prepared and approved prior to a defined period of time ans : optiona a) Budget b) Audit c) Control charts d) All of the Above #In organization, planning for safe working conditions are responsibilities of all except _________ ans : optiona a) Customer b) worker c) supervisor d) Factory Head and Manager #Budget is an instrument which is helpful for ______ ans : optionc a) Planning Activity b) Controlling Activity c) Planning and controlling activity d) none of the above #Budget in an industry depends upon _____ ans : optiond a) Future Condition b) Present condition c) Past Statistical Data d) B & C both #Material Budget and Manpower budget are _________ budgets ans : optionc a) Material b) Fixed c) Functional d) Master #_____________ budget shows the quantity of each type of raw material required by months or quarters to produce goods ans : optiona a) Material b) Production c) Manpower d) Main #In materials budget, Material to be purchased is derived from following formula ans : optiona a) Materials Purchased = Materials Required + Ending Inventory Beginning Inventory b) Materials Purchased = Materials Required - Ending Inventory + Beginning Inventory c) Materials Purchased = Materials Required Ending /Inventory Beginning Inventory d) none of the above #Formation of manpower budget is dependent on _______________ ans : optiond a) Sales Budget b) Master Budget c) Material BudgetSells Budget d) Production Budget #Effects of ignoring manpower budget are ___________ 1. Labour Shortage 2. Hire Workers at Higher Salary 3. Layoff Workers at Awkward times 4. Insecurity, Low morale among workers ans : optiona a) 1, 2 , 3, and 4 b) 1 & 4 Only c) 1,2, 4 Only d) 2 & 4 Only #Manpower budget is calculated by formula ans : optionb a) Units to be Produced + Manpower Cost per unit b) Units to be Produced x Manpower Cost per unit c) Units to be Produced - Manpower Cost per unit d) Units to be Produced / Manpower Cost per unit #Material budget will enable fixation of _______ ans : optionc a) Minimum and Maximum Stock Level b) Reordering Level c) Both A & B d) production #Find odd thing out ans : optiona a) Manpower budget helps in preparing material budge b) Manpower budget helps to determine finance required for labor c) Manpower budget helps in Recruitment of workers d) Manpower budget helps for anticipating labour time required for production #Labourer’s to be considered in manpower budgeting can be of type ____ ans : optionc a) Skilled, Semiskilled or Unskilled b) Male or female c) A and B Both d) none of the above #Organization of phycal resources includes ans : optiond a) creation of department b) creation of sections and positions to perform organizing activities c) establishing relationships among the various parts of an organisation d) All of the Above #Choose the correct sequence for steps in organization of physical resources 1. Identification of major functions to which these activities relate. 2. Establishing relationship among individuals and groups. 3. Grouping and sub-dividing the activities within each function on the basis of similarity or relatedness. 4. Determining the activities to be performed to achieve the objectives of the organisation. ans : optiona a) 4-1-3-2 b) 1-3-4-2 c) 3-1-2-4 d) 3-2-4-1 #Organising becomes necessary when ____________ to achieve some common objectives. ans : optionc a) One person work b) two persons work together c) two or more persons work together d) none of the above #Which one of the following two is an organisation ? 1) People waiting at a bus stop. 2) Members of a football team. ans : optiona a) 2 only b) 1 only c) 1 & 2 Only d) none of the above #Which physical resources required at any supervisory level? ans : optiond a) Men b) Machinery c) Material d) All of the Above #Organization of physical resources _________ ans : optiond a) Fascilitates administration, growth and diversification b) Stimulates creativity c) Enables optimum use of resources d) All of the Above #Which of the following is not an objective of organizing resources ? ans : optiona a) Undefined Objectives b) Division of authority and responsibility c) An effective system of communication d) Well organised and coordinated group of people #In Organizing the resources of the company, the authority is the power and right of a person _____ ans : optiond a) to use and allocate the resources efficiently b) to take decisions c) to give orders while achieving the organizational objectives d) All of the Above #Top level management has _________ authority ans : optionc a) Lowest Level b) Middle Level c) Highest Level d) No #Choose the wrong statement from following ans : optionb a) Authority creates responsibility b) Responsibility creates authority c) Authority is the right to give orders and the power to exact obedience d) Higher authorities have more responsibilities #Authority without responsibility leads to ______ ans : optionb a) good behavior b) irresponsible behavior c) responsible behavior d) All of the Above #Responsibility without authority makes person ________ ans : optiona a) ineffective b) effective c) over smart d) top level manager #----------- law is a relating to Industrial Relations? ans : optiona a) Industrial Disputes Act 1947 b) Workmen Compensation Act 1923 c) Factories Act 1948 d) Minimum Wages Act 1948 #---------- Act has provision for the constitution of Board of Conciliation? ans : optiona a) Industrial Disputes Act 1947 b) Factories Act 1948 c) Minimum Wages Act 1948 d) The Workmen’s Compensation Act 1923 #The Factory act is applicable to the premises wherein........ or more workers are employed without the use of power. ans : optionb a) 5 b) 20 c) 15 d) 10 The Schedules of Industrial Disputes Act 1947 indicating "The matters within the jurisdiction of Labour courts" is- ans : optionc a) The First Schedule b) The Fourth Schedule c) The Second Schedule d) The Third Schedule #what provides permanent record for future use. ans : optiona a) Written communication b) non verbal communication c) oral communication d) all of the above #Which is not example of written communication ans : optionc a) report b) circular c) interview d) memo/letter #Following are the methods to improve discipline in any organisation except: ans : optionc a) Effectively communicate the rules and policies to all employees and the penalties to be inflicted for breaking the rules b) Positively motivate the employees. c) Separating or removing the employee from the pay roll d) Give rewards and recognition to disciplined employees #Discipline is necessary in any efficient organizations for following factors except ans : optiond a) Encourage employees to behave sensibly at work. b) Effectively realize or attain the objectives of the organization c) Help employees to learn the requirement of their job d) Wealth creation and expansion of plant #in the diagram the point P shows ans : optionb a) more profit and less loss b) no profit no loss c) less profit more loss d) All of these #Following are the general steps of which management activity Step 1: Defining the problem Step 2: Searching for alternative course of action Step 3: Evaluating the alternatives Step 4: Selecting one alternative ans : optionc a) Directing & controlling b) Planning & organizing c) Decision making & Problem solving d) None of the above #in the figure line OA represents _____ ans : optiona a) Revenue b) profit c) cost d) loss #_____________is a conclusion of a process by which one chooses between two or more available alternative courses of action for the purpose of attaining goals. ans : optiona a) Decision Making b) Organizing c) Controlling d) Designing #Sales budget in any industry states ans : optiona a) expectations of sales in value and quantity b) expectations of cost required in value and quantity c) expectations of materials used in value and quantity d) expectations of production in value and quantity #Following types of information is passed through the supervisor to worker. ans : optionc a) Vertically Upward b) Vertically Downward c) Both a & b d) None of the above #Bottom level to the upper levels communication is __________ type ans : optiond a) Horizontal b) Lateral c) downward d) upward #____________is a vital link or mediator between management & worker. ans : optiond a) Speed Manager b) Gang Manager c) First Link Manager d) Supervisor #what is not a function of supervisor ans : optionc a) issuing orders b) motivate subordiantes c) strategic policy making d) maintain disclipline #In case of piecework, due to non availability of fixed minimum piece rate, the employer has to pay............................. to the employee. ans : optionc a) Negotiated Rate b) Over time rate c) Minimum time rate d) Maximum time rate #the following figure shows ____ analysis ans : optionb a) statistical report b) break even c) production graph d) cost - rejection #what factor enables to appeal to management and seek redressal of their problems ans : optiona a) grievance redressal procedure b) Open door policy c) participative techniques d) exit interviews #Controlling function of an organization is; ans : optiond a) Forward looking b) Backward looking c) none of above d) Forward as well as backward looking #An efficient control system helps to: ans : optionc a) Accomplishes organizational objectives b) Boosts employee morale c) both a&b d) none of the above #Following are the corrective actions might involve in Control Process by Management except: ans : optionc a) training of employees if the production target could not be met b) assigning of additional workers and equipment to the project c) Fire the worker who failed to achieve target d) permission for overtime work #the figure shows communication with the help of ans : optiona a) Non verbal communication actions b) non verbal signs c) non verbal sketches d) symbols #A good control system ensures that employees know well in advance what they are expected to do and what are the standards of performance on the basis of which they will be appraised.” This statement focus on which importance aspect of Controlling: ans : optiond a) Making efficient use of resources b) Judging accuracy of standards c) Accomplish organizational goals d) Improving Employee Motivation #causes of deviationsin production may include ans : optiond a) defective material b) defective machinery c) defective process d) all of the above #These are following function of supervisor except; ans : optiond a) issuing orders b) motivation c) followup d) recruitment of staff #the controlling tools in any industry includes ans : optiond a) PERT and CPM b) break even analysis c) statistical reports d) All of these #The traditional device which is widely used for managerial control is--------------------- ans : optionc a) Budget b) Break Even Analysis c) both A&B d) none of above #Control that takes prior to work performed is known as_____________ ans : optiona a) Pre Control b) Concurrent Control c) Feedback Control d) Advanced Control #directing subordinates such that personal goals will lead toward organisational objectives is ___ ans : optionc a) unity of goals b) followup c) harmony of objectives d) direct supervision #find the common mistakes supervisors have made while trying to delegate except: ans : optiond a) Unclear Delegation b) Supervise too closely c) Improper selection of subordinates d) Motivate the subordinates for active involvement #in this diagram the region towards right side of point P indicates ans : optionb a) Loss b) profit c) loss and profit d) zero profit #Elements of direction in any organisation are ans : optionb a) supervision b) leadership c) motivation d) All of these #_________ states that one person should receive orders from only one supervisor ans : optiond a) Follow up b) Unity of direction c) direct supervision d) unity of command #By what process do managers influence other members of an organization to implement organization’s strategic operations ? ans : optionc a) Motivation b) Training c) Management Control d) Leading #Following are not the causes of deviation in controlling process ? ans : optionb a) Obsolete Machinery b) Newly purchased machinery c) Defective process and physical condition of physical equipments d) Defective Machinery #Leadership quality is a function of all the following factors except; ans : optionb a) Work group b) Product or Service c) Leader d) Situation #Motivation may be ___________ ans : optionc a) Internal b) External c) both a& b d) none of above #In the process of controlling management certain steps are normally taken which includes; 1. analyze the actual performance 2. finding out the reasons for discrepancies 3. evaluating the performance 4. establishing the standards of work performance The correct sequence in which these steps are usually taken is: ans : optionc a) 4,1,2,3 b) 1,4,2,3 c) 4,1,3,2 d) 1,4,3,2 #____ makes effective communication in an organisation. ans : optiona a) free flow of ideas b) information c) suggestions d) all of the above #The higher quality of managers and their subordinates the lesser will be the need for.............. ans : optiona a) Direct control. b) Preventive control c) Tactical control d) Strategic control. #Can banking be treated as an industry? ans : optiona a) Yes as a public utility service b) No as there is no production Activity in banking c) Yes as Banking comes under finance ministry d) No as finance sector has different regulator #The result of General Manager’s meeting was most likely due to proper........ ans : optionc a) Organizing b) Planning c) Decision-Making d) Controlling #Leadership quality can _______ subordinates to help the organization achieve its goals. ans : optiond a) Motivate b) Communicate c) Direct d) All of the above #_____type of decision making is carried out by lower level management and deals with specific day-to-day processes? ans : optiona a) Operational decision making b) top level decision making c) Administrative decision making d) Mid-level decision making #The process by which a sender transmits content is known as............. ans : optionb a) decoding b) Encoding c) Feedback d) Receiver #Nonverbal communication includes which of the following gestures... ans : optiona a) eye movement b) facial expression c) touch d) all of the above #Oral communication process flows in the following manner ans : optionb a) sender-receiver-message b) sender-message-receiver c) message-sender-receiver d) All of the above #Some examples of employee recognition in industry are as below except one: ans : optiond a) Congratulating the employee for good performance b) Displaying on the notice board or in the company news letter about the achievement of employee. c) Installing award or certificate for best performance. d) Firing an employee for giving suggestions for improvement #the line BC from the figure indicates ans : optionb a) Revenue b) Costs c) profit d) loss #Informal communications are------------ ans : optiond a) whispers b) Rumours c) notes d) A & B both #Motivation refers to the way in which urges, drives, desires, aspirations, strivings or needs direct, control and explain the behaviour of human being’s. This is defined by: ans : optionc a) William G. Scout b) Dubin c) Mc Farland d) Fred Luthans #According to William G. Scout, Motivation means ______ ans : optionb a) a process of directing people to action b) a process of stimulating people to action to accomplish desired goals c) a process of setting goals for workers to action d) None of the above #select the proper order of steps in decision making by supervisor 1. define problem 2. implement the solution 3. generate possible solutions 4. select a solution ans : optiona a) 1-3-4-2 b) 1-4-3-2 c) 1-2-3-4 d) 4-3-2-1 #Identify the following type of communication on the basis of channel, direction and mode of communication. “A typist informs his fellow typist during the lunch-break about the rude" ans : optiond a) Formal, Downward, Verbal b) Formal, Upward, Verbal c) formal, Horizontal, Verbal d) Informal, Horizontal, Verbal #Identify the following type of communication on the basis of channel, direction and mode of communication. The sales assistants discussing with his friend regarding customers behaviour. ans : optionc a) Formal, Downward, Verbal b) Formal, Upward, Verbal c) Informal, Horizontal, Verbal d) formal, Horizontal, Verbal #Identify the following type of communication on the basis of channel, direction and mode of communication. The supervisor sending an explanation to the General Manager stating the performance of his department. ans : optionb a) Formal, Downward, Verbal b) Informal, Horizontal, Verbal c) Formal, Upward, Verbal d) Informal, Horizontal #Identify the following type of communication on the basis of channel, direction and mode of communication. The General Manager seeking explanation from a supervisor for poor performance in his department. ans : optiond a) Informal, Horizontal, Downward b) Formal, Upward, Verbal c) Informal, Horizontal, Verbal d) Formal, Downward, Verbal #The control process is based on _____________. ans : optionc a) Misleading standards b) disciplinary action c) Clear standards d) All of the above #what are the benefits to supervisior about understanding teams ans : optiona a) To take perfect decision b) Status c) increments d) promotion #----------industrial Acts safe guards the security of dependents of the employee? ans : optionb a) Factories Act 1948 b) Workmen’s Compensation Act 1923 c) Industrial Disputes Act 1947 d) Minimum Wages Act 1948 #The effective leader has the following quality : ans : optionc a) he makes managerial decisions without consulting others b) he works with managers and employees to make decisions c) he has the leadership style most appropriate to the situation and the employee involved d) none of the above #Coordinating people and human resources to accomplish organizational goals is the process of: ans : optionc a) planning. b) directing. c) leadership d) management #___________ can be delegated from superior to subordinate ans : optiona a) Authority b) Responsibility c) Accountability d) Coordination #break even analysis consists of ans : optionb a) fixed cost b) both fixed & variable c) variable cost d) revenue #-----------is not a provision of Factories Act 1948? ans : optionc a) Welfare b) Safety c) Workmen’s compensation d) Health #which of these statements best describes the concept of reinforcement (strengthening or forced) ? ans : optionb a) Rewards are negative reinforcements. b) Punishment and reward are both reinforcements. c) Punishment cannot be reinforcements d) Punishment can never be fair #Authority in an organisation creates ________ ans : optiond a) accountability b) organization c) span of control d) responsibility #_________ flows from bottom level to top level ans : optiona a) Responsibility b) authourity c) accountability d) organization #select the correct advantage of group decisions making ans : optiond a) Compromise & bargaining happens b) Quick decision making c) Time required is more d) Variety of approaches to find possible problem solutions #Main function of supervisor is....................... ans : optionb a) Directing b) Controlling c) Planning d) Staffing #____ person created to receive and respond inquiries,complaints, policy clarification request,etc ans : optiona a) Ombudsperson b) manager c) supervisor d) chairman #supervisory level of organizing and management in any organisation holds more _________ ans : optionc a) authority b) accountability c) responsibility d) span of control #_____ of the following will help motivate employees? ans : optiona a) Ask for performance and set standards b) Compromise on poor performance c) Use positive reinforcement, and generalize it d) Use the same methods of reinforcement for everyone #According to Elements of Delegation,__________ means giving explanations for any variance in the actual performance from the expectations set ans : optiona a) Accountability b) Responsibility c) Authority d) Span of control #____of the following three factors affects an employee’s motivation? ans : optionb a) Attitude ,interests and salary b) Attitude, interests and needs c) Attitude, interests and working conditions d) Attitude, needs and salary #Accountability parameter in management arises from ___________ ans : optionb a) authority b) responsibility c) span of control d) coordination #While taking disciplinary action with any employee, you should_________ ans : optiond a) Argue with the employee b) Allow employee to speak for the others involved c) Make the disciplinary process as formal as possible d) Enforce policies and rules with consistency #if X is given a task with sufficient authority, and X delegates this task to Y and asks him to ensure that task is done well, responsibility rest with _____, but accountability still rest with ____ ans : optiona a) X,Y b) Y, X c) X, X d) Y, Y #__________ level of management is least accountable ans : optiond a) top b) middle c) senior d) supervisory #The following is (are) not the element(s) of control ans : optiond a) Authority and knowledge b) Guidance and direction c) Constraint and restraint d) budget #Identify correct point with respect to delegation of authority in the organisation ans : optiond a) Reduced Workload due to division of work and allocate it to sub-ordinates. b) Effectiveness in work is achieved due to reduced work load. c) It gives chance to the subordinates to explore their abilities and skill. d) all of the above #______ is a process of influencing people by inspiration in any organisation. ans : optiona a) Motivation b) Leadership c) Delegation d) Controlling #The control technique(s) which were used through years is (are) ans : optionc a) Unity of policies b) Break-even analysis c) both A&B d) None of above #Communication barrier(s) in the international environment is (are) ans : optiond a) Loss by transmission b) Poor listening c) Loss by poor retention d) All of the above #In ___________ span of control a manager can supervise and control effectively a large group of persons at one time ans : optionb a) narrow b) wide c) superior d) inferior #The external factor(s) that do not limit control is (are) ans : optiond a) govt. policies b) Market changes c) Economic changes d) climatic changes #Wide span of control can lead to _________- ans : optiona a) less overhead cost of supervision b) specialization of work c) communication gap d) Coordination is difficult to be achieved #Narrow span of control can also be known as __________ ans : optionc a) short organization b) flat organization c) tall organization d) project organization #Following factor influences span of control in any industry ans : optiond a) managerial abilities b) nature of work and delegation of authorities c) competence of subordinates d) All of the above #____________ can not be delegated and arises from responsibility. ans : optiond a) authority b) power c) capability d) accountability #Matching people with job needs, supervisor must be well known with ___________ ans : optionc a) his relatives to whom he want to work in the organization b) salary given by employer to supervisor c) job requirement d) all of the above #For matching people with job needs the manager can __________ ans : optiond a) offer high salary to attract suitable person b) provide job security to suitable person c) offer good work environment to suitable person d) all of the above #In working situation their are certain aspects of job and the environment. If it is below certain standards it will lead to extreme dissatisfaction. This is called as ____________ ans : optiona a) maintenance factors b) motivational factor c) money factors d) personal factors #Improvement in hygiene factor in an industry can lead to extreme satisfaction in any individual is called as ______- ans : optionb a) maintenance factors b) motivators c) demotivators d) all of the above #which of the following can not be the factor for job insecurity ans : optiona a) good wages b) near retirement c) more frequent chances of sickness d) chances of accident at work #Food, cloth and shelters are ___________- ans : optionb a) security needs b) physiological needs c) self actualization needs d) self esteem needs #Matching human need with job needs consists of ______ components ans : optiond a) knowledge, skills b) personality c) experience d) all of the above #In matching human need with job needs which of the following test can not help in matching the job 1. aptitude test 2. psychological test 3. interviews 4. Trade Test ans : optiond a) 1 & 2 Only b) 2 & 3 Only c) 1,2 & 3 Only d) 1, 2, 3 and 4 #In matching human need with job needs the employees with high achievement always ______ ans : optiond a) welcomes autonomy b) Seeks variety of inputs from various departments c) expect frequent feedback from supervisors d) all of the above #In matching human needs with job needs, the employees with low achievement prefers _________ ans : optiona a) situation of stability, security and predictability b) autonomy in work c) variety of inputs d) none of the above #Delegation of Authority in industry means _______ ans : optiond a) financial release b) material release c) manpower release d) power release #Along with Authority which one of the following should go together and hand in hand ans : optionb a) Coordination b) responsibility c) cooperation d) control #Number of sub ordinates a manager can supervise effectively is ____ ans : optionb a) scope of supervisor b) span of control c) focus of supervisor d) authority of supervisor #Identify correct statements from following with respect to working in a group or team 1. 20 Persons going in the bus 2. Bus goes out of order and 20 persons push it to take it to mechanic under guidance of bus driver ans : optionb a) 1 only b) 2 Only c) 1 & 2 Both d) Neither 1 nor 2 #_________ is a social process by which people interact face to face in small group. ans : optionc a) Short dynamics b) Individual work c) Group dynamics d) Change management #Group dynamics focuses on _____ ans : optiona a) team work b) gossiping in group c) individual benefit d) personal qualities #In Organization,________ provides personal relationship at workplace. ans : optionb a) conflict b) teams c) dispute d) all of the above #Formation of groups and teams at workplace leads to _______ ans : optiond a) job satisfaction b) improving understanding from colleauges c) protection from external threats d) all of the above #Which of the following is not the type of groups in organizing resources ? ans : optionc a) formal gorups b) informal groups c) inactive groups d) both formal and informal groups #which of the following is not formal group in Organisation? ans : optiond a) committee b) task forces c) project teams d) group of friends #Identify false statement about groups ans : optionc a) groups resist innovation b) group often opposes management policies and rules c) individual feels insecure in group d) all of the above #Forming groups while organizing resource may create ____ conflict in groups ans : optionc a) goal b) stress c) role d) undefined #Organisation establishes relationship between ___ ans : optionb a) management and administration b) People, work and resources c) People, work and management d) Customer, work and management #--------- is not a principle of organisation ans : optiond a) Principle of exception b) Principle of balance c) Principle of co-ordination d) Principle of complexity #Technical skills are most important for ______ ans : optiona a) SUPERVISORS b) MANAGERS c) CEO d) ENTREPRENEURS #Supervisors define______to handle machinery,code of conduct, discipline. ans : optiona a) rules b) policies c) methods d) objective #What are the approaches in selecting an alternative ? ans : optiond a) experience b) experimentation c) research and analysis d) all of the above #which of the following are the goals of organizing ? 1. To meet the organizational requirements such as higher productivity, operational efficiency, quality of products/service etc. 2. To satisfy the needs of the individual employees like interests, challenge, achievement etc. ans : optiond a) 1 only b) 2 Only c) none of the above d) 1 & 2 Both #The organizational process of determining how activities are to be grouped is called ___________ ans : optiond a) organization b) Adminsitration c) supervision d) departmentation #________ and _______ are fundamental aspects of organisation. ans : optionb a) Delegation of authority & determination of activities b) Division of work and co-ordination of their efforts c) Determination & classification of activities d) Delegation of authority & co-ordination of activities #Budget refers to ans : optiond a) Planned target of performance b) Steps of handling future activities c) Systematic action and allocation of resources d) Statement of expected results expressed in numerical terms #_______of the following would be included in the controlling function of management ans : optiona a) measuring results against corporate objectives b) explaining routines c) setting standards d) giving assignments #motivation in any organization is related to: ans : optionc a) planning b) organizing c) directing d) controlling #Motivation is related to which function of management : ans : optionc a) planning b) controlling c) directing d) tactical decisions #_____ is necessary to ensure that the work is being performed as desired. ans : optionb a) direct supervision b) Follow up c) unity of command d) motivation #Guiding and supervising the efforts of subordinates towards the attainment of the organization goals describes the function of : ans : optiona a) directing b) organizing c) planning d) controlling #Directing function of management embraces following activities : ans : optiond a) issuing orders to subordinates b) supervising subordinates c) providing leadership and motivation to subordinates d) all of these #Adequate motivation of employees in any organisation results in: ans : optionb a) fostering in-disciplines among the subordinates b) boosting the morale of the subordinates c) decreasing the productivity of subordinates d) all of these #Establishing standards, comparing actual results with standards and taking corrective actions are the steps included in the process of : ans : optiona a) controlling b) planning c) directing d) organizing # The attainment of organization objectives is attained by -------------as a last function of management: ans : optionc a) organizing b) coordinating c) controlling d) planning #In comparison to top level managers, a first -line supervisor will spend more time in : ans : optiond a) long range planning b) policy making c) public relations d) direction of subordinates #_____ level of management would be most involved in the function of directing and controlling. ans : optiond a) top b) middle c) all of these d) lower #Elaborating decisions in any organization can ___________ ans : optiona a) Avoid confusion among workers b) Create confusion among workers c) Create problems to workers d) Increase work load of workers #The decision making for controlling of any process has several characteristics. Which of the following point is NOT typically included ? ans : optiond a) it is goal oriented b) it occurs in sequential chains c) it occurs over time d) it cannot be learned in the classroom #.Which is NOT a typically method of decision making ? ans : optionc a) intuitively b) based on judgment c) by fate/randomly d) by a problem solving process. #The decision making for the purpose of controlling is made up of : ans : optionc a) diagnosis b) discovery of alternatives c) both A&B d) None of above #Following are not the ways to elaborate decisions____ ans : optiond a) Write on notice board b) By common circular c) written format d) Gossip #Creative behavior is made more likely: ans : optiond a) when adequate time is available for considering a problem b) when the level of stress is appropriate c) when it is rewarded d) All of these #Participation of groups while decision making and elaborating decisions is helpful in minimizing deviations but one disadvantage of group participation in decision making is ____ ans : optiond a) effect on morale b) knowledge available c) motivation of the members d) too much time required #identify correct way of formal communications ans : optiond a) rumours b) Whispers c) gossips d) notices #Guidelines for budget in any organisation focus on ans : optionb a) Return on investment b) Profit c) cost control d) all of the above #A supervisor is most likely to be able to directly affect an employees: ans : optiond a) attitude and values b) work habits c) personal aspirations d) task assignments #____ is not type of budget in finance department. ans : optiond a) cash budget b) capital budget c) sales budget d) break even analysis #In any organisations Traditional approach to appraisal, now-a-days, have increasingly emphasized the evaluation of: ans : optionb a) employee characteristics b) employee performance c) employee relations d) none of these #The traditional method of appraisal whereby employees are listed according to their level of performance is called the: ans : optiona a) personal observation b) critical incident method c) forced distributing method d) None of the above #Directing functions of management embraces following activities : ans : optiond a) issuing of orders to subordinates b) communicating with subordinates c) proving adequate leadership and motivation to subordinates d) all of these # Which is not the characteristics if direction process? ans : optiond a) it is goal oriented b) it occurs in sequential chains c) it occurs over time d) it cannot be learned in the classroom #In comparison to top level manager, a first-line supervisor will spend more time in : ans : optionc a) public relations b) policy making c) direction of subordinates d) Long-range planning #____ helps to achieve optimum utilization of resources by effective allocation to various departments ans : optionb a) Controlling b) Budgeting c) directing d) followup #Execution involves all of the following steps in any organisation except: ans : optiond a) providing direction b) initiating operations c) providing support resources d) measuring performance against the plan #The element that is a linking process of managerial functions is : ans : optionb a) planning b) communicating c) controlling d) representing #Oral communication involves _______communication. ans : optiona a) Face to face b) Telephone c) Interview d) email #The proper sequence of elements in the expanded communication model is : ans : optionb a) message-sender-signal-receiver-decode b) sender-message-transmission-recipient-meaning c) sender-transmission-message-decode-meaning d) message-transmission- encode-receiver-decode #The relationship between leadership and management is most accurately stated as: ans : optiond a) management is a subset of leadership b) leadership and management are synonymous terms c) there is not relationship between leadership and management d) leadership is a subset of management #The manager who motivates people by explicitly or implicitly threatening punishment of some kind for non-cooperation is which type of leadership: ans : optionb a) positive leadership b) negative leadership c) centralised leadership d) decentralized leadership #___ allows employee to approach managers at any time and discuss problems with them. ans : optiona a) Open door policy b) glass ceiling policy c) exit Inteviews d) grivence redressal procedure #select the correct act of watching and directing work and subordinates ans : optionb a) Follow up b) supervision c) motivation d) leadership #Managerial control in any industry typically consists of three steps. Which one does NOT belong? ans : optionc a) take corrective action b) evaluate progress c) remove unnecessary obstacles d) measure performance #The proper sequence of the three steps in the traditional control process is : ans : optiond a) set standards, take corrective action, measure performance b) measure performance, set standards, take corrective actions c) measure performance, take corrective actions, set standards d) set standards, measure performance, take corrective actions #Control systems in any industry typically focus on all except... ans : optiond a) quality of the product b) resources consumed c) employee performance d) quality of planning process #Several means are available for the determination of performance in an organisation: ans : optiond a) observations b) reports c) statistical data d) all of these #For best management in any industry , controlling should be ans : optionc a) profit-oriented b) cost-oriented c) objective-oriented d) Man-oriented. #In controlling ,a common means for determining performance is by means of: ans : optionb a) personal objectives b) reports c) standards d) key cases #The control function of management does not embraces: ans : optiond a) cost control b) financial control c) budgetary control d) political control #"Do what I say otherwise " is ------- type of instruction ans : optiona a) force b) Bargain c) harmony d) paternlism #The area which identifies personal characteristics and situational factors leading to managerial success is that of: ans : optionc a) communication b) motivation c) leadership d) development #motivation when person is inspired by its own _______- ans : optionb a) External b) Internal c) negative d) All of these #Effective communication in any organisation requires: ans : optiond a) a sender b) a receiver c) information and sender d) information and understanding #One of the sign of effective non-verbal communication is: ans : optionc a) acceptance b) written presentation c) body language d) oral presentation #____ help to maintain direct personal contact with his subordinates in any organisation. ans : optionc a) Follow up b) Unity of direction c) direct supervision d) motivation #Positive motivation encourage people willing to do work in the best way they can and improve their ________. ans : optionc a) Skills b) Performance c) Both (A) and (B) d) fear #The process by which actual performance of subordinates is guided towards common goals of the enterprise is called as ____________ ans : optionb a) Controlling b) Directing c) Staffing d) Division of work #Intangible changes in the management of organization includes ____ ans : optiond a) Government Policies b) Attitude of Workers c) culture d) All of the above #____________ is the process of dispersion of decision making authority throughout the organisation ans : optiona a) Decentralisation b) Centralisation c) Responsibility d) Duplication #Following are the disadvantages of written communications. ans : optionc a) Expensive b) Needs to be understood by receiver c) all of above d) Important documents can be leaked #___________________ is the process of dividing large organisation into small and flexible administrative units. ans : optionc a) localization b) Defragmentation c) Departmentation d) Divisions formation #Duration of long term plans is usually _________. ans : optiona a) more than one year and upto 15 to 20 years b) day to day formation c) less than a month d) exactly 45 days #With ______________, the top management can focus on strategic issues for finding new avenues and opportunities. ans : optionc a) Processes b) Decentralisation c) Centralisation d) coding #Fill up the blank in the given figure of Maslow’s heirarchy of needs ans : optiona a) Esteem needs b) Employee needs c) Technical needs d) Flexible needs #Fill in the blanks with the functions of management in the given figure ans : optionc a) Training, Placement b) Authority, Responsibility c) Planning, Controlling d) Manpower, Stability #According to management skill, fill up the blank in given figure ans : optiona a) Interpersonal skills b) Planning skills c) Knowledge skills d) None of the given options #According to principles of management the figure relates to ____________ principle. ans : optionc a) Division of work b) Specialization c) Unity of command d) Initiatives #Functional areas of management are given in figure. Fill up the blank ans : optionb a) Authority b) Production c) Department d) Planning #For issuing of work tools in workshop ---------- form is used by the labourer. ans : optiond a) equipment b) machine c) job card d) issue of tools #Effective communication at directing level can be in the form of ans : optionc a) free flow of ideas and informaton b) suggessions c) both A&B d) None of above #Machine planning form contains the following details ans : optiond a) Duration of machine use b) machine No. c) description of work d) All of the above #_____ of the following is not principle of directing in any organisation ans : optionc a) harmony of objectives b) unity of command c) organizing d) follow up #___________are made under different conditions to determine the behaviour of the system containing the problem based on which decisions could be taken for doing appropriate control action ans : optiond a) Evaluations b) Results c) Hypothesis d) Observations #figure indicates examples of ans : optiond a) verbal communication b) non verbal actions c) non verbal communication d) non verbal signs #identify the type of communication method with the help of figure ans : optionc a) oral b) upward c) written d) lateral #identify which type of communication shown in the figure ans : optiona a) Face to face b) interview c) meeting d) all of the above #If any machinary becomes obselete then what corrective actions can be taken? ans : optiona a) do technology upgradation b) replace it c) destroy it d) sell it #Following are the main purposes of communication in any organisation except: ans : optiond a) To share ideas b) To motivate c) to improve the understanding of a certain event d) To hide the information #Select the process of stimulating people to achieve goals of organisation ans : optionb a) Leadership b) motivation c) Communication d) Follow up #................................is an element of managerial tasks and involves the measurement and correction of the performance of subordinates to make sure that the objective of the enterprise and the plans devised to attain them, are accomplished efficiently and economically. ans : optiona a) Controlling b) directing c) Motivating d) Planning #The best kind of managerial controls in organisation are those........................... ans : optiona a) which correct deviations from plans before they occur b) which correct deviations from plans after tehy occur c) which does not correct the deviations from plans may occur d) None of the above #Some Common aspect(s) of standard(s) listed below: ans : optionc a) Quantity b) Quality c) both A &B d) None of the above #"Managers should insist on checking how far the goal or objective is being realized, how far the standards are being followed." The above paragraph mentioned the following step in control process: ans : optiond a) Establishment of Standards b) Taking Corrective action c) None of the above d) Measurement of Performance #Effective control in any organisation cannot tolerat

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