2024 INS3705 Information and Knowledge Management Exam (UNISA) PDF

INS3705 OCT/NOV 2024 UNIVERSITY EXAMINATIONS OCTOBER/NOVEMBER 2024 INS3705 Information and Knowledge Management...

INS3705 OCT/NOV 2024 UNIVERSITY EXAMINATIONS OCTOBER/NOVEMBER 2024 INS3705 Information and Knowledge Management 100 Marks Opening date and time: 17 October at 8:00 am Submission date and time: 18 October at 5:00 pm EXAMINERS: Examiner: Prof MC Fombad Internal Moderator: Dr MW Rammutloa External Moderator: Mr JK Shokane This paper consists of thirteen (13) pages including the cover page and four questions. Instructions: Answer ALL questions. Number your questions correctly. Ensure that you use authoritative sources to support your answers. In-text references and a reference list should be provided. All sources referred to in your essay must also be included in your reference list. DO NOT copy verbatim from any source (s) without acknowledging the source. Upload your answer scripts in a single PDF file. If you submit more than one answer file, only the last uploaded and submitted file will be marked. DO NOT password protect the examination answer file. SCROLL TO THE NEXT PAGE 1  INS3705 OCT/NOV 2024 Additional student instructions 1. NO emailed answer scripts will be accepted. 2. Students are advised to preview submissions (answer scripts) to ensure legibility and that the correct answer script file has been uploaded. 3. Incorrect file format and uncollated answer scripts will not be considered. 4. Incorrect answer scripts and/or submissions made on unofficial examination platforms will not be marked. 5. No opportunity will be granted for resubmission. 6. The mark awarded for an incomplete submission will be the student’s final mark. No opportunity for resubmission will be granted. 7. The mark awarded for illegible scanned submissions will be the student’s final mark. No opportunity for resubmission will be granted. 8. Submissions will only be accepted from registered students' myLife email accounts. Any submission made via private email other than mylife email will not be accepted. 9. Students suspected of dishonest conduct during the examinations will be subjected to disciplinary processes. UNISA has zero tolerance for plagiarism and/or any other forms of academic dishonesty. 10. Please check your load shedding schedules and prepare in advance to gain access to and upload the exam answer files on time. Students experiencing network or load shedding challenges are advised to apply for an aegrotat within three days of the examination session. This application must be accompanied by supporting evidence. 11. Queries that are beyond Unisa’s control include the following: a. personal network or service provider issues b. load shedding/limited space on a personal computer. c. computer crash d. using work on computers that block access to myModules site (work firewall challenges) e. unlicensed software (e.g. license expires during exams) SCROLL TO THE NEXT PAGE 2  INS3705 OCT/NOV 2024 13. Undergraduate students experiencing any of the above challenges will receive an automatic second opportunity to write their examination granted that it is not already a second opportunity. Undergraduate students experiencing any of the above challenges during their second examination opportunity will have to re- register for the affected module. 14. Students experiencing technical challenges should contact the SCSC on 080 000 1870 or via e-mail at [email protected] or refer to the Get help during the examinations by contacting the Student Communication Service Centre (unisa.ac.za) for the list of additional contact numbers. Communication received from your myLife account will be considered. SCROLL TO THE NEXT PAGE 3  INS3705 OCT/NOV 2024 ANSWER ALL FOUR QUESTIONS QUESTION 1 [20 marks] Answer ALL the questions by writing down the correct letter and answer next to the question number in your examination answer script, e.g. 1.1 b) Figures Number Question Mark 1.1 Hearing the phone ringing is: _____ How to pick up the receiver 1 and answer the phone is: _____ a) Knowledge, information b) Knowledge, data c) Information, knowledge d) Data, knowledge 1.2 The ability of an organisation to discover errors, correct them and 1 change the organisation’s knowledge base and values to generate new problem-solving skills and new capacity for action is known as: a) Learning organisation b) Organisational learning c) Double loop learning d) Triple loop learning 1.3 Which one of the following statements is not true regarding the 1 attributes of information: a) The quality of information increases with age. b) Using information does not consume it. c) Transferring information does not consume it. d) Information works out of the organisation. SCROLL TO THE NEXT PAGE 4  INS3705 OCT/NOV 2024 Number Question Mark 1.4 It is relatively easy to manage_____but managing_____ is quite 1 difficult. a) Money, value b) Information, data c) Wisdom, knowledge d) Data, knowledge 1.5 What plays a significant role in creating value in the knowledge 1 society? a) Natural resources b) Labour c) Intellectual capital d) Physical infrastructure 1.6 Which of the following pairs is rightly connected? Select the 1 correct option: a) Choo = Sense making b) Nonaka, Takeuchi & Nkonno = Process framework c) Zack model = Semantic network model d) Bokowitz and Williams = Organisational epistemology 1.7 Mrs Bimums as an information manager has a great sense of 1 humour, is enthusiastic, creative, ambitious, motivational, reliable, credible, dedicated, realistic, full of perseverance and seeks to achieve excellence in exercising her ___ a) Communication characteristic b) Management change characteristic c) Management characteristic d) General characteristic SCROLL TO THE NEXT PAGE 5  INS3705 OCT/NOV 2024 Number Question Mark 1.8 Which one of the following statements best describes tacit 1 knowledge? a) Knowledge gained through formal education or training b) Knowledge acquired through experience and practice c) Knowledge documented in step-by-step instructions d) Knowledge easily communicated in words 1.9 By facilitating the analysis planning and re-packaging of information, 1 discerning, and making accurate interpretations, Mrs Bifor is exercising her______as an Information Manager. a) Analytical skills b) Subject based skills c) Interpersonal skills d) Literary skills 1.10 The knowledge management strategy used to capture information 1 obtained from observations, perception and feedback from team members after a project is complete is called: a) After action review b) Techno-centric theory c) Job shadowing d) Knowledge mapping 1.11 A group of individuals informally bound together by shared 1 expertise and passion for a joint enterprise is known as: a) Project management b) Knowledge managers c) Knowledge management d) Community of Practice SCROLL TO THE NEXT PAGE 6  INS3705 OCT/NOV 2024 Number Question Mark 1.12 As an Information Manager, Mr Nju aims to ensure that information 1 is not hoarded as a source of influence by the few and that people are better informed about what is happening, to make better decisions and enhance their sense of participation. This means Mr Nju is aiming at: a) Making the organisation more efficient b) Making the organisation more effective c) Making the organisation more creative d) Making staff and partners empowered 1.13 Which of the following is not a Ba space? 1 a) Physical space b) Private space c) Virtual space d) Mental space 1.14 Mr Toh is performing the information management function at the 1 _______level by marketing, using, disseminating and reproducing information. a) Operational level b) Personal level c) Organisational level d) Corporate level 1.15 The originating Ba corresponds to __________ In SECI MODEL 1 a) Internalisation b) Socialisation d) Externalisation c) Combination SCROLL TO THE NEXT PAGE 7  INS3705 OCT/NOV 2024 Number Question Mark 1.16 The following are legislation, regulations, standards and or codes 1 of practice that you might need to be aware of when accessing and working with knowledge management systems EXCEPT: a) Privacy and confidentiality legislation b) Freedom of information legislation c) Commercial confidentiality d) Contract legislation 1.17 As an Information Manager, Mrs Nju uses information, keeps 1 archives, dispose information, markets information, disseminates and produces information. MrsNju is exercising her function at the: a) Personal level b) Operational level c) Organisational level a) Corporate strategic level 1.18 Which one of the following is not an example of organisational 1 knowledge? a) Know-how b) Dispersed knowledge c) Information d) Learning SCROLL TO THE NEXT PAGE 8  INS3705 OCT/NOV 2024 Number Question Mark 1.19 The type of learning that questions why the problem occurred in 1 the first place, and tackles its root causes, rather than simply addressing its surface symptoms is: a) Double loop learning b) Triple loop learning c) Single loop learning d) Organisational learning 1.20 Explicit to tacit communication is known as _______in Nonakas 1 model. a) Internalisation b) Externalisation c) Combination d) Communication SCROLL TO THE NEXT PAGE 9  INS3705 OCT/NOV 2024 QUESTION 2 [50 marks] Scenario: In Kindong City, knowledge workers are major components and players in the economic, political, social, cultural, and all other human activities. Intellectual capital has become the driving force in the attainment of the City’s goals and objectives. Blake Company Ltd is a multinational company with headquarters in Kindong City, with about 4000 employees in 20 different countries around the globe working and sharing insights in virtual teams. The Company has since adopted knowledge management in line with its key policy drive towards efficiency and effectiveness in organisational performance. However, the increasing pressure to integrate information and knowledge into the social and business practices of Kindong City has resulted in significant changes in the way knowledge is managed and utilised at Blake Company Ltd. As a result, the Company is under pressure to review its knowledge management initiatives. Mr Chianos, the newly appointed Knowledge Manager at Blake Company Ltd is tasked with the responsibility of reviewing the Company’s knowledge management initiative. For a start, Mr Chianos deemed it necessary to conduct a knowledge audit to assess the health of the Companys knowledge bank. The knowledge audit findings revealed that Blake Company Ltd is currently grappling with sharing knowledge across teams. It further revealed that knowledge retention is a challenge as employees resign almost monthly. Mr Chianos’ knowledge audit further revealed that notwithstanding the emergence of artificial intelligence technologies for knowledge management, Information Communication Technology’s (ICTs) use for knowledge management at Blake Company Ltd was limited to the intranet, email and the company portal. SCROLL TO THE NEXT PAGE 10  INS3705 OCT/NOV 2024 Considering the scenario described at Kindong City and answer the following questions: 2.1 Identify and discuss the prevailing characteristics of the society and economy associated with Kindong City. (10) 2.2 Reflecting on the knowledge management initiatives at Blake Company, consider four challenges to the knowledge management initiatives at this Company. (10) 2.3 Identify and discuss the characteristics of the following concept described in the above scenario: “Blake Company Ltd is a multinational company with headquarters in Kindong City. The Company has about 4000 employees in 20 different countries around the globe working and sharing insights in virtual teams.” (10) 2.4 Name and discuss five different ICTs for artificial intelligence that can be applied at Blake Company Ltd suggesting the benefits of artificial intelligence for knowledge management in this organisation. (10) 2.5 List and discuss four methods that, Mr Chianos may use for conducting knowledge audit in Blake Company Ltd. (10) SCROLL TO THE NEXT PAGE 11  INS3705 OCT/NOV 2024 QUESTION 3 [20 marks] Scenario: Mr Bis, a recent graduate with little experience, has been appointed as an Information Manager at the Pine industry. He is not confident in executing his role and responsibilities as an Information Manager and is also not aware of the information and knowledge assets at the Pine industry. As an information management consultant, advise Mr Bis on the following: 3.1 The role and responsibilities expected of him as an Information Manager at Pine industry (10) 3.2 The information and knowledge assets that he will encounter at the Pine industry. (10) QUESTION 4 [10 marks] Scenario: As a knowledge manager, Mrs Ake was awarded a contract to implement knowledge management at a large vehicle organisation, with a focus on establishing the key components of knowledge management in the organisation. Highlight and discuss four key components that will be crucial for the successful implementation of knowledge management at this large vehicle organisation. (10) [TOTAL MARKS: 100] 12  INS3705 OCT/NOV 2024 Please ensure that you include the following declaration in the final document that you submit for examination. You can either type it over or scan and copy it in: DECLARATION STATEMENT I declare that this is my own, original work prepared specifically for the October /November 2024 examination for INS3705 and that all the sources I have used or quoted have been indicated and acknowledged by means of complete references. ………………………………….. (Signature) ………………………………….. (Name) ………………………………….. (Date) [END] © UNISA 2024 13