WNS Certified Coach Foundation Program PDF

Enabling a Coaching Mindset Enterprise Wide Capability Building Approach Note WNS Certified Coach Role band B  CONTEXT WHY WHAT 54% of organi...

Enabling a Coaching Mindset Enterprise Wide Capability Building Approach Note WNS Certified Coach Role band B  CONTEXT WHY WHAT 54% of organizations classified as high performing Developmental skillset, one that can be used to genuinely develop employees in a targeted, ongoing have a strong coaching culture as compared with 29% way. of all other organizations ( Human Capital ) Coaching skills can yield a 130% increase in business Positive impact on capacity to produce, helps build performance ( Bersin) skills not just for their current roles but for future career advancement too. 65% of employees in a strong coaching culture are ‘highly engaged’ Improves quality of conversations with clients, https://www.td.org/insights/coaching-works-heres- stakeholders and peers. why MINDSET CONVERSATIONS CULTURE RELATIONSHIPS PRODUCTIVITY VOC 1 © Copyright 2022 WNS (Holdings) Ltd. All rights reserved  PROGRAM PROPOSITION Coaching as a skill has emerged as one of the top most need in the organization Context Managing teams virtually amidst the changing business dynamics demands managers to be excellent coaches Competency building, scaling up the coaching culture Target Band BII & BI Audience To introduce & instill a culture of continuous development and enriching talent engagement through ‘coaching’ to enable business impact Objective Transfer Coaching Skills to our Frontline Managers through an internal certification program enabling them with conversational skills that will show direct impact on relationship and engagement impacting team retention. Approach Blended – Virtual Instructor Led Training live (VILT) & Online self-paced journeys (GLINT) WNS Certified Coach – Foundation Offerings WNS Certified Coach – Advanced Success Team retention, factors Team revenue/productivity, Revenue per employee Governance Coaching Governance Framework 2 © Copyright 2022 WNS (Holdings) Ltd. All rights reserved  WCC | FOUNDATION JOURNEY Certification Journey Post Certification Journey 1| Pre work 2| Virtual live session 3| Assessments, Certification 4a| Formal coaching hours 4 b| Community of Practice 5| Re-certification Certification + Journey onboarding Monthly knowledge Coaching logs on GLINT Coaching session Monthly 1 hour of building + practice submission (10 hrs) assessment formal coaching to sessions + 3 sessions of COP Assessments: Self + Facilitator led VILT be conducted and Manager + 2 team Coachee’s feedback documented Attend a minimum Coaching session member/peer of 3 sessions in a assessment year Online Curated Coachee’s content on GLINT feedback Month 1 : Week 1 & 2 Month 1 : Week 3 Month 1 : Week 4 Months 2 to 11 Months 2 to 11 Month 12 4 hours, 6 hours (2 hrs x 3 sessions), 45 minutes, 10 hours of documented 1 hour x 3 sessions 45 minutes, Self paced Live VILT One on one with assessors coaching Facilitator led, peer learning One on one with assessors Validity of Certification : 1 year Post re-certification after 1 year, mandatory documented coaching to continue, COP sessions optional 3 © Copyright 2022 WNS (Holdings) Ltd. All rights reserved  COMMUNITY OF PRACTICE  1 hour live VILT session per month (all sessions to be recorded for further references)  Flow of the session – Topics/calendar shared with participants in advance. Participants to come prepared with their inputs on two questions before every session i.e. their experience on the current topic, their challenges) – A facilitator led discussion during the VILT ensuring peer to peer learning, knowledge/experience sharing by participants, role-plays/discussions to be conducted as required Asking the right Holding a Coaching with an Becoming aware Coaching yourself Coaching the coaching coaching space awareness of the of blindspots uncoachable questions in the Drama Triangle right way Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Dealing with Creating a Making the Positive Reflection time Coaching a coach problem coaching culture coaching culture psychology as coach employees stick coaching Month 7 Month 8 Month 9 Month 10 Month 11 Month 12 4 © Copyright 2022 WNS (Holdings) Ltd. All rights reserved  CERTIFICATE 5 © Copyright 2022 WNS (Holdings) Ltd. All rights reserved  WCC JOURNEY ON GLINT 6 © Copyright 2022 WNS (Holdings) Ltd. All rights reserved  ED-CAMPAIGNS ON GLINT GLINT web app GLINT mobile app Mobile push notification 7 © Copyright 2022 WNS (Holdings) Ltd. All rights reserved  This presentation and any files attached and/or transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. No part of this presentation may be given, lent, resold, or disclosed to any unintended recipients or exploited for any commercial purposes. If you are not the intended recipient and you have received this presentation in error, please return this material to the sender immediately and forthwith delete and destroy the presentation including any copies thereof from your records. 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