Coaching Culture in Organizations

Study Notes

54% of high-performing organizations have a strong coaching culture.
29% of all other organizations have a strong coaching culture (source: Human Capital Report).
Organizations with a strong coaching culture see a 130% increase in business performance (source: Bersin).
65% of employees in a strong coaching culture are "highly engaged."
Coaching impacts employee development, capacity and engagement, client relationships, and productivity.

Coaching is an emerging skill in need for development within the organization.
The program focuses on managers who are leading virtual teams in a complex business environment.
Targeted audience is Band BII & BI employees.
The program's objective is to introduce and build a coaching culture for talent development and engagement, thereby improving business impact.
Program approach is a blended virtual instructor-led training (VILT) and online self-paced learning (GLINT).
The program offerings include foundational and advanced certifications.
Success factors for the program are increased team retention, team revenue/productivity, and revenue per employee.
A Coaching Governance Framework is used to guide the program.

The journey begins with onboarding through GLINT.
It involves a virtual live session.
Participants will be assessed and certified.
Post-certification, participants must log 10 hours of formal coaching and actively engage in the Community of Practice.
Participants must also submit monthly coaching logs and participate in knowledge-building sessions.
Monthly re-certification is required.

### Context

Organizations with a strong coaching culture are classified as high performing at 54% compared to 29% of other organizations
Coaching skills can increase business performance by 130%
Strong coaching culture promotes employee engagement, with 65% of employees considered "highly engaged"

### Program Proposition

Coaching skills are one of the most needed skills within the organization amidst changing business dynamics
Program target audience: band BII and BI
Program objective: to instill a culture of development and talent engagement through coaching
Program delivery method: Blended, using virtual instructor-led training (VILT) and online self-paced journeys (GLINT)
The program offers two levels: foundation and advance

Program benefits:
- Increased team retention
- Improved team revenue/productivity
- Increased revenue per employee

### WCC | Foundation Journey

Four main stages: Pre-work, virtual live session, assessments and certification, post-certification journey
Pre-work includes:
- Onboarding on GLINT
- Assessments: Managers, team members/peers, self
- Curated content on GLINT
Virtual live session:
- Facilitator led VILT
Post-certification journey:
- Includes formal coaching hours, community of practice, certification, re-certification.
During the post-certification stage, participants are required to conduct and document a minimum of 10 hours of formal coaching

Participants meet for a 1 hour live VILT session per month (all sessions are recorded)
Topics/calendar shared in advance to allow participants to come prepared, with inputs on experiences related to the topic and any challenges
Facilitator led discussion allowing peer to peer learning, knowledge/experience sharing, role-plays/discussions