Tele-Health: A Virtual Healthcare Consultation Systems for UB PDF

Tele-Health: A Virtual Healthcare Consultation Systems for UB Abalos, Jay Cusi, Eidam Gelera Franzcine Kierk K. Mal...

Tele-Health: A Virtual Healthcare Consultation Systems for UB Abalos, Jay Cusi, Eidam Gelera Franzcine Kierk K. Maligaya Margarette C. Email address [email protected] [email protected] [email protected] [email protected] EXECUTIVE SUMMARY The "Virtual Healthcare Consultation System for the University of Batangas (UB)" aims to provide an accessible and convenient healthcare solution for students and faculty members, addressing the challenges posed by busy schedules and the need for timely medical advice. This study analyzes the system’s effectiveness, focusing on its convenience, accessibility, and impact on student healthcare and academic performance. The virtual system allows students to consult healthcare professionals without in-person visits, fostering a healthier campus environment. It provides an opportunity for students to seek medical advice confidentially and conveniently, minimizing disruptions to their academic commitments. The system also enables teachers to quickly direct students to healthcare resources, contributing to improved student health and academic success. While the system is appreciated for its ease of use and privacy, concerns remain regarding service consistency, timely updates, and the ability to handle special cases. There is a recognized need for further training and awareness to optimize the system's effectiveness. This study’s goal is to identify areas for improvement, enhance the system’s features, and promote a healthier campus culture. The system will have significant benefits for students, teachers, and clinic staff. For students, it offers a private, accessible platform for managing health alongside academic responsibilities. Teachers benefit from the system’s ability to streamline healthcare referrals, improving student well-being and academic performance. Clinic staff will experience enhanced communication, enabling more efficient service delivery and better healthcare coordination. This study also highlights the technical and organizational feasibility of implementing the system, including considerations for security, scalability, and user experience. The integration with existing university infrastructure and adherence to data protection laws will ensure a secure and effective healthcare platform for UB students and staff. By addressing current concerns and continuing to refine the system, this virtual healthcare consultation platform can enhance the overall health and success of the University of Batangas community. Keywords: Tele-Health, Virtual Healthcare Consultation Systems, University Batangas Clinic 1.0 INTRODUCTION The students recognize the clinic virtual healthcare consultation system as an essential resource in their academic lives. They provide healthcare consultations without requiring in-person appointments because they have busy schedules and many responsibilities. This convenience allows them to seek medical advice on time, minimizing disruptions to their studies and daily routines. Moreover, the ability to consult healthcare professionals from inside the campus. It helps the students to associate their health with traditional healthcare visits. The virtual system represents a more comfortable and accessible way to address health concerns for many students that might otherwise go unspoken. The anonymity and no difficulty of use can encourage more students to seek help when they need it, fostering a healthier campus culture. As they become more familiar with the technology, students also express a desire for features that enhance their experience, such as easy appointment scheduling and clear communication with healthcare. The teacher recognizes the system as a critical tool for supporting student healthcare. They see it as an opportunity to streamline the referral process, allowing them to direct students to healthcare resources quickly. This proactive approach not only helps students manage their health better but also contributes to improved academic performance. Teacher communication between students, healthcare assistants, and professionals, ensuring that students receive timely and appropriate care. There are further concerns about the consistency of the clinic’s services, including whether patients will receive timely updates in case of cancellations or delays. The clinic’s responsiveness to inquiries, especially in emergencies, is also being questioned. Some patients have mentioned long wait times, unclear instructions for follow-ups. Additionally, there is uncertainty about the clinic’s ability to handle special cases or provide adequate referrals if certain treatments or specialists are not available. However, both students and teachers acknowledge the importance of adequate training and resources to maximize the system's effectiveness. The two organizations can raise awareness and educate students about the virtual healthcare system, which will help to foster a more encouraging and health-conscious university environment. Objectives of the study  The main focus of this study is to analyze the impact and effectiveness of the clinic virtual healthcare consultation system on student health care and focusing on its convenience, accessibility, and the perceptions of both students and faculty. The study's goal is to find areas for improvement in services, user experience, and communication to enhance the overall functionality of the system, the study hopes to improve the system's overall functionality and promote a healthier campus environment. 1. The Web development for the virtual healthcare consultation system at UB involves creating a user-friendly and secure platform accessible on various devices. It includes intuitive UI/UX design, real-time features like chats. Back- end development ensures secure data storage, compliance with privacy laws, and integration with existing university systems. The system must also focus on scalability and performance to handle simultaneous users effectively. By leveraging modern tools and frameworks, the platform can enhance healthcare accessibility and foster a healthier campus environment. 2. Designing a telehealth system focuses on creating an accessible, secure, and user-friendly platform for remote healthcare. It includes features real-time communication for efficient service delivery. Security measures, ensure data privacy and compliance with regulations. The system should also integrate seamlessly with existing infrastructure to enhance functionality and user experience. Overall, a well-designed telehealth platform improves healthcare accessibility and convenience for all users. 3. Implementing telehealth for UB students provides a secure platform for confidential consultations, ensuring easy access to medical advice without disrupting academics. For teachers, it streamlines the process of referring students to healthcare services, promoting their well-being while maintaining focus on teaching. Clinic staff benefit from a centralized system for managing appointments, records, and communication, improving service efficiency. The platform’s real-time features, enhance the delivery of care and responsiveness  to urgent needs. By integrating telehealth into the university, the system promotes a healthier campus and supports the academic success of students. Scope and Limitations This study focuses on developing a comprehensive digital platform for the University of Batangas (UB), designed to enhance the accessibility and efficiency of Help Clinic services through the integration of communication tools and appointment scheduling features accessible via UB mail accounts. However, the platform's efficacy might be limited by the university's current technology setup, where possible issues like internet connectivity and system compatibility could negatively impact the application's functionality and usability. To guarantee a satisfying user experience and optimize the platform's advantages for the UB community, certain technological problems must be resolved.. Significance of the project The results of this study will benefit the following: Students - This study will help their studies and everyday routines by managing their health alongside their hectic academic schedules, thanks to this convenience. The system encourages students to get help when they need it by creating a welcoming and private space for discussing health issues. Students can offer suggestions for improvements like simple appointment scheduling and improved communication as they get more accustomed to the technology, which will ultimately foster a more positive school culture.  Teacher staff - For teachers and staff, the virtual healthcare consultation system acts as an essential tool for supporting student health. It improves the overall support system for students' well-being by expediting the referral process and enabling teachers to promptly connect students to the healthcare resources they require. Students who take this proactive approach are able to better manage their health, which enhances their academic achievement. The importance of health in the classroom is reinforced by improved communication between educators, healthcare assistants, and other professionals, which guarantees that students receive timely and appropriate care. Clinic Staff - It improves coordination and communication between healthcare providers, which greatly benefits clinic workers. Clinic employees are able to provide timely, appropriate care and swiftly reply to student queries thanks to this enhanced communication. By efficiently handling appointments and inquiries, the system also encourages operational efficiency, which can lower wait times and improve service quality. Clinic employees can better manage a range of conditions and provide comprehensive care with the right training and tools, which will ultimately raise the caliber of healthcare services offered to students. 2.0 METHODOLOGY We’re using a descriptive approach to understand how people are using the "Consult a doctor" app and how satisfied they are with it. This means we’ll describe the ways users interact with the app and their overall experiences. Project Design The project team utilized the University of Batangas' Virtual Healthcare Consultation System, which was created with the intention of conveniently, privately,  and easily meeting students' healthcare needs. The system will improve student health management and foster a healthy campus culture by incorporating essential features like communication channels, appointment scheduling, and health record management. By identifying strengths and areas for improvement, the evaluation process which combines qualitative and quantitative methods will make sure that the system continues to be relevant and effective in addressing the needs of its users. Requirements Elicitation Techniques The focus of the system is on patients who actively use the app. We plan to gather feedback from users who have interacted with features like booking appointments, sending messages, or having video calls. This will help us get a broad view of different user experiences. Ethical consideration 1. Data privacy act – conduct survey anonymity – anonymous informed consent for UB's virtual healthcare consultation system ensures that users understand how their data will be used and protected. The system guarantees anonymity, keeping personal information confidential. Users are informed that participation is voluntary. The consent form outlines secure handling of medical records and compliance with the Data Privacy Act. This fosters trust and confidence in the system’s privacy practices. 2. App Analytics: App analytics will involve analyzing data from the app to observe how users engage with various features, such as the frequency of appointment bookings or usage of the messaging service. Data Gathering Procedure Survey questionnaire: We chose this because it's easier, as most people, especially students, are focused on their phones. By using this method, we can easily reach them, gather information, and obtain results. Since students are often on their phones, it allows us to quickly engage with them and collect data without disrupting their routines. Additionally, the convenience of using a mobile platform ensures higher participation and faster feedback. This approach will help streamline the process and provide valuable insights efficiently. 3.0 REQUIREMENTS DEFINITION The Virtual Healthcare Consultation System is designed to support the health and well-being of University of Batangas (UB) students by offering accessible and timely healthcare consultations. This system will provide an online platform through which students can receive healthcare consultations, schedule appointments, and communicate with healthcare professionals, all while being integrated into the university's current technology infrastructure. 3.1 Functional Requirements The Virtual Healthcare Consultation System at the University of Batangas (UB) is an important resource for students since it allows them to get healthcare consultations without the requirement for in-person visits. This solution accommodates students' hectic schedules by providing timely medical advice and minimizing disturbances to their academic lives. User Registration & Students must be able to register for the Authentication system using their UB mail accounts to ensure authenticity. Secure login system with multi-factor authentication (MFA) to protect user data..Role-based access control (Admin, Clinic Staff, Faculty, Student) to ensure appropriate access levels.  Students can make appointments for Online Consultation online consultations with medical professionals. To meet a range of needs, the system must facilitate text-based and video consultations. Before every session, students should have access to a pre-consultation questionnaire that includes questions about symptoms and medical history. Based on the availability of medical Appointment Scheduling specialists, students can examine available time slots and make an appointment. The ability to change or cancel appointments effortlessly. To cut down on no-shows, automated reminders (UB-mail, or app notifications) are sent out before to the scheduled appointment. Secure chat is available for follow-up Communication Tools inquiries and clarifications between students and medical professionals. Up-to-date information on appointment status, including cancellations and delays. A system for notifying users of updates, appointments, or emergencies pertaining to the healthcare system.  Students get secure access to their Administration of Health Records medical information and histories. Clinic personnel can monitor the health development of students and update medical records following consultations. According to applicable legislation (such as the Data Privacy Act and HIPAA), student medical records must be kept private and confidential. 3.2 Non-functional Requirements Performance Standards ⚫ During peak periods (such as early mornings, lunchtime, and before exams), the system must be able to accommodate a large number of concurrent users (students, teacher staff, and clinic personnel) with no significant decrease in response times or system performance. Availability ⚫ The system must be available across a variety of devices (smart phones, tablets, and desktop computers) and web browsers (Chrome, Firefox, Safari) to ensure accessibility to all students and faculty. Usability ⚫ The system must ensure that teachers and students can simply traverse the platform without needing substantial technical knowledge, the system must have an intuitive user interface. ⚫ New users should have easy-to-follow instructions that walk them through the process of making appointments, corresponding with medical professionals, and heeding advice from doctors. If applicable, the platform should support many  languages in order to serve a varied student body. Privacy and Security ⚫ The system must ensure that all personal and medical data is handled, communicated, and stored securely by adhering to data protection and privacy requirements (such as GDPR, HIPAA, or other local laws). ⚫ End-to-end encryption is required for all communications, including chat messages with healthcare practitioners and appointment booking. ⚫ To protect student privacy and promote use, especially for delicate health issues, the system must allow anonymous consultations. Maintainability ⚫ The system must be built with a modular architecture to allow for easy updates and maintenance. New features or updates should not disrupt the existing system Accessibility ⚫ To guarantee that students with disabilities may utilize the services, the platform should comply with online accessibility standards (WCAG 2.1 or higher). This includes support  for a range of assistive technologies and compatibility with screen readers. Observance ⚫ Regulations pertaining to telehealth and online medical consultations, as well as other pertinent university and healthcare laws, must be complied with by the system. Clearly stating the limitations of virtual consultations (such as when an in-person visit is required) is part of this. 4.0 FEASIBILITY ANALYSIS 4.1 Technical Feasibility The ability to create and manage the virtual healthcare system using the university's current infrastructure is assessed by the technological feasibility: System requirements include cloud-based storage, secure servers, and quick access through interaction with UB mail accounts. Both desktop and mobile use must be supported. Integration: For scheduling and medical records, the system ought to work in unison with the current clinic and university administration systems. Security: It's critical to guarantee data protection and adherence to regulations like GDPR and HIPAA. Regular audits, secure logins, and encryption are necessary. User Experience: All users should be able to easily navigate the platform and utilize its accessibility features. Flexibility requires both desktop and mobile compatibility.  Scalability and Maintenance: Cloud-based solutions may grow to meet the needs of more users, and frequent bug fixes and upgrades will guarantee that they continue to work. In conclusion, with the required integration and security investments, the university's technical infrastructure can support the system. 4.2 Organizational Feasibility Margarette C. Maligaya Project Manager Franzcine Kierk K. Gelera Eidam Cusi & Jay Abalos Security & Features Web Developer Specialist & Documentation Lead  Margarette C. Maligaya oversees the entire project as the project manager, ensuring that everything proceeds as planned. To include feedback from stakeholders such as students, teachers, and clinic staff, she arranges work, makes sure deadlines are fulfilled, and interacts with them. In addition, she manages risk, making sure the project continues on course in spite of obstacles. The web developer, Franzcine Kierk K. Gelera, is in charge of creating and managing the system. He creates and develops important services, including booking consultations, appointments, and managing medical records. Franzcine makes certain that the platform is easy to use and functions properly on desktop and mobile devices. Additionally, he combines the system with the university's current systems and continuously improves it. Eidam Cusi and Jay Manalo play vital roles as the Security and Features Specialist and Documentation Lead, respectively. Eidam ensures that the system follows strict security protocols, protecting student data and ensuring privacy through measures like encryption and secure logins. Jay, on the other hand, documents the development process and system features, making sure that all aspects of the system are clearly recorded for future updates and easy understanding. 5.3 Economic Feasibility (Payback Period, NPV, ROI) Cost Item / Benefit Year 1 Year 2 Year 3 Year 4 Year 5 Total (₱) (₱) (₱) (₱) (₱) (₱) Benefits University 200,000 250,000 285,000 310,000 340,000 1,385,000 Partnerships Sponsored 50,000 100,000 120,000 150,000 180,000 600,000 Initiatives Mental Health 20,000 20,000 20,000 20,000 20,000 100,000 Resources Total Benefits 270,000 370,000 425,000 480,000 540,000 2,085,000 Development Costs Web Hosting 6,000 6,000 6,000 6,000 6,000 30,000 Computer (3x 90,000 0 0 0 0 90,000 30,000) Development Labor 300,000 0 0 0 0 300,000 Internet 30,000 30,000 30,000 30,000 30,000 150,000 Total Development 426,000 36,000 36,000 36,000 36,000 570,000 Cost Operational Costs Operational Labor 40,000 55,000 61,000 66,000 71,000 293,000 Hardware 4,000 2,000 11,000 3,500 5,000 25,500 Software 1,500 1,500 1,500 1,500 1,500 7,500 Total Operational 45,500 58,500 73,500 71,000 77,500 326,000 Costs Additional Costs Training & Capacity 50,000 25,000 25,000 30,000 35,000 165,000 Building User Experience 30,000 20,000 25,000 30,000 35,000 140,000 Research Data Analytics for 40,000 50,000 60,000 70,000 80,000 300,000 Health Trends System 60,000 70,000 80,000 90,000 100,000 400,000 Maintenance & Updates Health Promotion & 60,000 70,000 80,000 90,000 100,000 400,000 Awareness Total Additional 240,000 265,000 290,000 320,000 350,000 1,465,000 Costs Total Costs 711,500 359,500 399,500 427,000 463,500 2,361,000 Net Benefit (Total - 10,500 25,500 53,000 76,500 -276,000 Benefits - Total 441,500 Costs) The Total Benefits for the system over 5 years amount to ₱2,085,000. The Total Costs over 5 years amount to ₱2,361,000. Net Benefit is negative in Year 1 and positive from Year 2 onwards, resulting in a cumulative negative net benefit of ₱276,000 after Year 5. To calculate the Return on Investment (ROI), we use the formula: Total Benefits−Total Costs ROI = x 100 Total Costs Year 1 Calculation (including initial costs): Initial Costs: ₱426,000 (Development Costs) Annual Operating Costs: ₱45,500 (Operational Costs) Annual Benefits: ₱270,000 ROI= ₱270,000 – (₱426, 000+₱45,000) ₱270,000-₱471,500 ₱426,000 + ₱45,500 x 100 = ₱471,500 x 100 =-57.4% (Loss in Year 1 due to high initial costs) Year 2 and Onward Calculation (excluding initial costs): Annual Operating Costs: ₱58,500 Annual Benefits: ₱370,000 For Year 2: ROI= ₱370,000 - ₱58,500 ₱311,500 ₱58,500 x 100 ₱58,500 x 100 = 532,8% For subsequent years, the ROI remains high as the system generates benefits without the initial development costs. Year Initial Annual Operating Annual Net ROI Costs () Costs () Benefits () Benefits () (%) Year 1 471,500 45,500 270,000 -201,500 -57.4% Year 2 and - 58,500 370,000 311,500 532.8% onward For Year 1, both initial costs (such as development and setup costs) and annual operating costs are included in the denominator. ROI= Total Benefits – (Initial Costs + Annual Operating Costs) Initial Costs + Annual Operating Costs x 100 From Year 2 onwards, only annual operating costs are considered, and the system is expected to be profitable as the initial investment is already accounted for. ROI = Annual Benefits – Annual Operating Costs Annual Operating Costs x 100 Year 1: The net benefit is negative, which matches the negative ROI (-57.4%) due to high initial development costs. Year 2: The net benefit becomes positive, and the ROI turns positive (532.8%) as the operating costs are lower, and the system begins generating benefits. The chart shows that the system reaches the break-even point around Year 2, which is consistent with the ROI calculation that moves from a negative return in Year 1 to a positive return in subsequent years. Therefore, the chart and the ROI analysis agree. 5.0 RESULTS AND DISCUSSION 3.1 The Virtual Healthcare Consultation System at the University of Batangas (UB) is an important resource for students since it allows them to get healthcare consultations without the requirement for in-person visits. This solution accommodates students' hectic schedules by providing timely medical advice and minimizing disturbances to their academic lives. Key Benefits Convenient access to healthcare specialists promotes health awareness among students.  Faculty Support: Improved referrals and communication with healthcare providers lead to better student health management. Challenges Service Consistency: Concerns about timely updates and responsiveness to inquiries, especially in emergencies. Technical Limitations: Issues related to internet connectivity and system compatibility may hinder functionality. Recommendations Provide user training to students and staff to ensure effective system usage. Regularly collect user input to discover opportunities for improvement. Create clear communication protocols for service updates and emergency responses To summarize, while the Virtual Healthcare Consultation System provides considerable benefits for student health management, resolving its difficulties through proactive measures would improve its overall performance and promote a healthier campus environment. HTML provides the structure of a website by defining elements like headings, text, images, and links. It creates the basic layout for web pages such as the homepage, login forms, and comment sections. CSS styles the website, controlling colors, fonts, and layouts. It ensures the site is visually appealing and responsive across different devices, providing a smooth and user-friendly experience. JavaScript adds interactivity to the website, enabling real-time updates and dynamic content. It handles client-side actions like form validation, updating content. It communicates with server-side PHP through asynchronous requests to fetch or submit data. PHP handles server-side operations, processing data, managing user authentication, and interacting with the database. It enables dynamic functionality, such as posting messages, registering users, and updating content securely. 1.0 Answer to Objectives 2 (Data flow diagrams, Entity-relationship diagram, and Data dictionary) 3.2 Answer to Objectives 3 (Screenshot of the prototype) First you can see the Login form, the username and password, if you don’t have account , there’s a button for register button, so you can create an account to Login. Now you can see the register form, put your username, e-mail and password. If you accidentally register button, you can click back to Login. After you register make sure your username and password is correct. After you register click the “you can now login” so it will go back to Login form. Now you Login you can see the dashboard, the dashboard will welcome you. You can see the navigation top of your screen home, about us, consultation. This is all about Tele-Health system, you can see the description of it. This is the inside of the consultation, you can see we have three Doctors, you can click each doctors, below the doctors container, you will see a description that says that whatever you say to the doctor is safe. This is what you will see when you click on the doctor's name, this is what will appear on the screen, the doctor you chose and the message box where you type what pain you feel, and you can also send it to him where it will go. in the data base. Same as the other doctor’s box. REFERENCES (references from books, journals, published or unpublished researches; alphabetically arrange; use APA 7 format) https://timelycare.com/blog/keys-to-buying-virtual-health-care-for-higher- education/ https://ucmed.ph/onlineappointment/opd-appointment/ APPENDICES Project Work Plan Task Assigned To Status Start End Completion Date Date Date 1.0 Margarette Completed 9/15/2024 9/25/2024 9/25/2024 Introduction Maligaya 1.1 Objectives Margarette Completed 9/15/2024 9/15/2024 9/15/2024 of the Study Maligaya 1.2 Scope and Margarette Completed 9/15/2024 9/15/2024 9/15/2024 Limitations Maligaya 1.3 Margarette Completed 9/15/2024 9/22/2024 9/22/2024 Significance Maligaya of the Project 2.0 Eidam Cusi Completed 9/15/2024 9/15/2024 9/15/2024 Methodology 2.1 Project Eidam Cusi Completed 9/15/2024 9/15/2024 9/15/2024 Design 2.2 Eidam Cusi Completed 9/15/2024 9/15/2024 9/15/2024 Requirements Elicitation Techniques 2.3 Ethical Eidam Cusi Completed 9/15/2024 9/15/2024 9/15/2024 Considerations 3.0 Margarette Completed 12/3/2024 12/3/2024 12/3/2024 Requirements Maligaya Definition 3.1 Functional Margarette Completed 12/3/2024 12/3/2024 12/3/2024 Requirements Maligaya 3.2 Non- Margarette Completed 12/3/2024 12/3/2024 12/3/2024 functional Maligaya Requirements 4.0 Feasibility Margarette Completed 12/3/2024 12/3/2024 12/3/2024 Analysis Maligaya 4.1 Technical Margarette Completed 12/3/2024 12/3/2024 12/3/2024 Feasibility Maligaya 4.2 Margarette Completed 12/3/2024 12/3/2024 12/3/2024 Organizational Maligaya Feasibility 4.3 Economic Eidam Cusi Completed 12/3/2024 12/3/2024 12/3/2024 Feasibility 5.0 3.1 Eidam Cusi Completed 11/29/2024 12/3/2024 12/3/2024 Results and Discussions 5.0 3.2 Data Margarette Completed 12/3/2024 12/3/2024 12/3/2024 Flow Diagram Maligaya 5.0 3.2 Entity Margarette Completed 12/3/2024 12/3/2024 12/3/2024 Relationship Maligaya Diagram 5.0 3.3 Data Eidam Cusi Completed 12/3/2024 12/3/2024 12/3/2024 Dictionary  Survey Margarette Completed 12/7/2024 12/7/2024 12/7/2024 Maligaya Dissemination Margarette Completed 12/7/2024 12/7/2024 12/7/2024 of Survey Maligaya Interpretation Eidam Cusi Completed 12/7/2024 12/7/2024 12/7/2024 of Survey Prototype Eidam Cusi Completed 11/12/2024 11/12/2024 11/12/2024 WS Front End Franzcine Kierk Completed 11/17/2024 Ongoing - WS Gelera Back End WS Franzcine Kierk Completed 11/16/2024 Ongoing - Gelera Prototype Eidam Cusi Completed 11/22/2024 11/22/2024 11/22/2024 MOBILE Front End Franzcine Kierk Gelera Completed 12/1/2024 Ongoing - MOBILE Back End Franzcine Kierk Completed 12/1/2024 12/8/2024 12/8/2024 MOBILE Gelera Front End Franzcine Kierk Completed 12/1/2024 12/8/2024 12/8/2024 MOBILE Gelera Project Overview This study examines the University of Batangas' Virtual Healthcare Consultation System, emphasizing its usability, accessibility, and user satisfaction among clinic employees, instructors, and students. To increase the system's efficacy and foster a better campus atmosphere, the objective is to pinpoint areas that require improvement. Methodology ⚫ Research Design: Using both qualitative and quantitative methodologies in a descriptive manner. Information Gathering: online questionnaires to collect user opinions. Use app analytics to monitor usage trends. Focus groups and interviews provide deeper insights. Project Phases Phase 1: Planning & Requirements Elicitation (2 weeks) Define objectives and prepare survey/interview guides. Phase 2: Data Collection (4 weeks) Distribute surveys and monitor app analytics. Phase 3: Data Analysis (3 weeks) Analyze survey responses and app usage data. Phase 4: Recommendations & Reporting (2 weeks) Develop improvement recommendations and finalize the research report. Conclusion The research will provide insights to enhance the Virtual Healthcare Consultation System, improving its usability and impact on student health management, contributing to a healthier campus. Gantt chart