1_English_for_Information_Technology_Elementa.pdf

English Information Technology Vocational English Course B o o k  Contents Function Language Voc...

English Information Technology Vocational English Course B o o k  Contents Function Language Vocabulary Meeting people p.4 Introducing yourself and others Present tense of be Introductions I'm Natasha, nice to meet you. Personal questions J o b s in IT p.6 Describing your job Present Simple Jobs nit 1 Working in the IT in.dustry What do you do? 1 am a programmer. S c h e d u l e s p.8 Describing your daily routine and Schedules Routines Types ( times What time does it start? Times Spelling p. 10 Using the alphabet What does WWW stand for? IT acronyms How do you spell that? The alphabet B u s i n e s s matters p.11 Computer Describing computer hardware Comparatives Computer hardware hardware p. 12 That monitor is bigger than mine. Unit2: Compu ter systems Computer Describing computer software Superlatives Computer softw ware software p. 14 That software is the easiest to use. Present tense of have(got) We've got the best software. Working with Describing tasks Present continuous Computer tasks c o m p u t e r s p.16 Are you installing it now? Computer Understanding computer usage must, mustn't, can, can't, Computer usage u s a g e p.18 don't have to 1 must update my files B u s i n e s s matters p. 19 Website Talking about websites Question words (1) Purpose of websites purpose p.20 Which websites do you visit? Website Getting information about websites Question words (2) Website analysis tools Unit 3 Websites analytics p.22 How many people visit our website? Large numbers Website Developing a website Describing steps in a process Functions of a website development p.24 After that... Features of a website The best Talking about your favourite Describing things Adjectives w e b s i t e s p.26 websites There are a lot of photos on this website B u s i n e s s matters p.27 Database Understanding database products Asking people to do things Entering a database b a s i c s p.28 Could you help me, please? Data Describing data processing steps Quick questions to check understanding Data processing steps nit 4 Databases p r o c e s s i n g p.30 Got that? Prepositions Data storage a n d Talking about data storage and Asking for and giving advice Data storage and back-up b a c k - u p p.32 devices What should 1 do? solutions You should buy a flash drive. Database systems Using data in company departments Company departments benefits p.34 B u s i n e s s matters p.35 Contents  Function Language Vocabulary E-commerce Explaining E-commerce types Quantity Types of business c o m p a n i e s p.36 many, a few, p Unit 5 E -comme E-commerce Describing the features of an Linking ideas Website features features p.38 e-commerce website / have a PC and laptop at home Transaction Talking about security Future (will + infinitive) Networks security p.40 Hackers won't be able to get into the network Online Describing the transaction process Online transactions transactions p.42 B u s i n e s s matters p.43 Types of Explaining networks Giving reasons Types of network system network p.44 I'd recommend a Dell computer because it's cheaper. lit 6 Network systems Networking Describing and fixing network Making suggestions Network hardware hardware p.46 hardware Why don t you call the IT Help Desk? Problems with hardware Talking about the Using the past tense Past Simple Networking sites past p.48 When did they launch the network? Time expressions yesterday 3 Network range a n d Talking about network capabilities Network terminology s p e e d p.50 Speeds and ranges B u s i n e s s matters p.51 Fault Understanding faults The present perfect Fault diagnosis: questions diagnosis p.52 Has (s)he switched off the computer? and answers lit 7 IT si ipport Software Filling in service reports Fault diagnosis questions repair p.54 Possible solutions Hardware Using toolkits and making repairs Explaining the use of something Toolkits repair p.56 We use tweezers to hold small objects Computer hardware i_ 3 Customer Phonecalls service p.58 B u s i n e s s matters p.59 Security Describing security solutions Expressing possibility Types of security threats a solutions p.60 You may have a virus on the computer. Security systems Unit 8 IT security t and sat Workstation health Identifying a safe working should/shouldn't Office rules and safety p.62 environment Security Explaining network and system Expressing prohibition Security procedures procedures p.64 security Vou mustn't give your password to anyone. Reporting Reporting a security incident Reporting process incidents p.66 B u s i n e s s matters p.67 Partner files: Student A p.68 Audio script p.69 Partner files: Student B p.78 Contents 3  I n t r o d u c e y o u r s e l f and others Working in the ask a n d a n s w e r p e r s o n a l q u e s t i o n s IT industry talk a b o u t s c h e d u l e d tasks use the a l p h a b e t a n d s p e l l out w o r d s Meeting people Speaking H o w d o y o u greet p e o p l e i n y o u r c o u n t r y ? W h a t d o y o u say w h e n y o u greet p e o p l e i n English? Reading 2 C o m p l e t e these dialogues w i t h t h e w o r d s i n t h e b o x. all is meet name's Nice this too you Welcome What's 1 Natasha: H i , m y (1) Natasha. Khalid: Pleased t o (2) _ you. I'm Khalid Ali. Natasha: Pleased t o meet y o u , ( 3 ). 2 Philip: G o o d m o r n i n g. (4). y o u r name? Ahmed: I ' m A h m e d. A n d (5) _ are? f'hilip: M y name's P h i l i p. (6). t o meet y o u. Tim: Hi everybody, (7).. is I n g r i d. All: Hi! Tim: I n g r i d , t h i s (8). A h m e d , L i n d a , M o h a m m e d a n d Mansoor. Ingrid: Nice m e e t i n g y o u (9) Linda: Likewise. Tim: (10) t o t h e t e a m a n d g o o d luck. Listening 3 L i s t e n a n d c h e c k y o u r answers. 4 L i s t e n again a n d repeat t h e dialogues. Speaking 5 W o r k i n s m a l l g r o u p s. Practise i n t r o d u c t i o n s. F o l l o w t h e i n s t r u c t i o n s below. 1 Introduce yourself. 2 I n t r o d u c e a new t e a m member. 1 Working in the IT industry  Listening 6 L i s t e n t o t h i s d i a l o g u e a n d c h o o s e t h e c o r r e c t answers. K a t h r y n : K a r i m , w h a t d o y o u do? Karim: I'm a (1) website developer/network administrator. Who do you w o r k for? K a t h r y n : I w o r k for CISCO. I ' m a (2) system analyst/website analyst there. W h e r e are y o u f r o m , K a r i m ? Karim: I'm f r o m K u w a i t. I w o r k for M i c r o s o f t t h e r e. A n d w h e r e are y o u from, Kathryn? Kathryn I ' m f r o m t h e (3) UK/US b u t n o w I live i n Qatar. Do y o u k n o w w h e r e Glenda's from? Karim: She's f r o m t h e US. Kathryn A n d w h a t ' s h e r job? Karim: She w o r k s for (4) IBM/Dell. Her j o b is t o set u p n e w s y s t e m s. Language Present tense of be We use be to say who somebody is I'm Sam. 1 am Sam. or what something is. You're/We're/They're from the UK. You/ We/They are from the UK. He's/She's a website developer. He/She is a website developer. It's in the US. It is in the US. We use be to ask personal Where are you from? questions. What's his name/job? What is his name/job? 7 BcXH L i s t e n a n d repeat these w o r d s. I'm, You're, She's, He's, It's, We're, They're/Their Reading 8 C o m p l e t e t h i s e m a i l w i t h am, is, are, their, our o r my. Dear Colleagues My name (1) Jessica Martin and I (2). the IT Support team leader. The IT Support team members (3) Mahmoud Al Banawy, Eli Ibrahim and Guido Pitteri. Mahmoud (4) our network administrator. Eli and Guido (5) system maintenance officers. (6) job is to keep our systems going. (7) job is to support you. (8) contact number (9) 675 567 567. Best regards Jessica Martin Writing 9 W r i t e a r e p l y t o t h e e m a i l i n 8. I n t r o d u c e y o u r s e l f a n d t h r e e p e o p l e i n your group. Speaking 1 0 W o r k i n pairs. A s k a n d a n s w e r q u e s t i o n s a b o u t y o u r j o b s , c o m p a n i e s and nationalities. Example: A: Where are you from? B: I'm from.... Working in the IT industry 1 5  Jobs i n IT Speaking 1 W o r k i n s m a l l g r o u p s. List t h e IT j o b s y o u know. Reading 2 Read t h i s t e a m i n t r o d u c t i o n. C o m p l e t e t h e d e s c r i p t i o n s 1-4 w i t h t h e IT j o b s i n the box. Hi! I'm Sylvia. I c r e a t e u s e r n a m e s and p a s s w o r d s and I s e t firewalls. This is Isabelle. Her j o b is t o plan and design t h e network. A n d t h i s is Andrew. His j o b is t o make sure all o f t h e c o m p u t e r s work properly. Finally, M a r k and Latika. Their area is d a t a processing. We all work f o r t h e university. Our offices are in building &. database analyst IT support officer network administrator network architect 1 Sylvia is a 2 Isabelle is a 3 A n d r e w is a n 4 M a r k a n d L a t i k a are Language Present simple What do you do? I'm a programmer. We use the present simple What does she do? She's a developer. to talk about routines and Where does she work? She works for IBM in Poland. She doesn't work in things that are permanent or Estonia. happen all the time. Where do they work? They work for Siemens in Egypt. Do you work in IT? Yes, 1 do/No 1 don't. Listening 3 StfjEH L i s t e n t o t h r e e p e o p l e t a l k i n g a b o u t t h e i r jobs. C o m p l e t e these j o b descriptions. 1 Karl Job: software R e s p o n s i b i l i t i e s : he designs a n d c o m p u t e r games. 2 Heba Job: analyst Responsibilities: h e.. computer problems. 3 Wojtek Job: database R e s p o n s i b i l i t i e s : he analyses a n d.. e l e c t r o n i c data. 6 1 Working in the IT industry  1 Speaking 4 W o r k i n p a i r s. A s k a n d answer q u e s t i o n s a b o u t K a r l , Heba a n d Wojtek. Example: A: What does Karl do? B.He's.... Listening L i s t e n a n d c o m p l e t e t h i s dialogue. Ahmed: W h e r e (1) y o u w o r k , Betty? Betty: 1 w o r k for Dell i n D u b a i. W h a t (2). you? Ahmed: I (3) for HP i n Budapest. W h a t d o y o u (4) , Milo? Milo: I'm a (5). developer. I w o r k ( 6 ).. Microsoft i n Prague. Betty: Milo, do you (7). Frida? Milo: Yes, I d o. W h a t d o y o u (8) t o know? Betty: W h e r e (9) she w o r k ? Milo: She w o r k s w i t h ( 1 0 ).. i n Prague. She designs w e b s i t e s for (11) Ahmed: I see. Right, let's go. T h e w o r k s h o p s t a r t s i n five m i n u t e s. 6 L i s t e n a n d repeat these q u e s t i o n s. 1 Where do y o u work? 2 W h a t a b o u t you? 3 W h a t d o y o u do? 4 W h a t d o y o u w a n t t o know? 5 W h e r e does she w o r k ? Writing 7 W h a t is y o u r d r e a m job? W r i t e a j o b d e s c r i p t i o n for t h e j o b of y o u r c h o i c e. Job: Company to work for: Responsibilities: Speaking 8 Tell t h e rest of t h e g r o u p a b o u t y o u r d r e a m j o b. Use y o u r notes t o h e l p y o u. Example: My dream job is.... I design/solve/analyse.... Working in the IT industry  Schedules Listening L i s t e n t o t w o p e o p l e at a n IT conference. C o m p l e t e t h i s d i a l o g u e. Penelope: Hi, D o n. (1) are you.' Don: I'm (2) t h a n k s , Penelope. A n d you? Penelope: I'm OK. Bit t i r e d f r o m t h e flight. Don: Right. Penelope: (3) w o r k s h o p (4) y o u w a n t t o a t t e n d today, Don? Don: I w a n t t o go t o t h e CISCO n e t w o r k s e c u r i t y w o r k s h o p. Penelope: Sounds i n t e r e s t i n g. W h a t t i m e does i t start? Don: It (5) at 9.15. Penelope: A n d (6) does i t finish? Don: It (7) at 4.00 i n t h e a f t e r n o o n. Penelope: Well, I (8) to attend the Microsoft Windows Applications w o r k s h o p. It (9) at 8.30 a m a n d (10) at 6.00 p m. But t h e y have t w o breaks, at 10.30 a n d 12.45. Don: That's good. Penelope: H o p e y o u e n j o y y o u r session. Don: You t o o. See y o u a r o u n d. Language Schedules We use ar with clock times. It starts at 9.15. (nine fifteen!quarter past nine) It begins at 8.30. (eight thirty/half past eight) What time does it start/begin/finish/end? It finishes at 4.00. (four o'clock) It ends at 5.05. (five oh five/five past five) When do you have a break? We have a break at 12.45. (twelve forty-five/a quarter to one) L i s t e n a n d repeat t h e s e t i m e s. 1 7.05 5 4.35 2 6.45 6 2.15 3 8 o'clock 7 12 o ' c l o c k 4 10.45 8 9.50  L i s t e n a n d repeat t h e s e sentences. 1 It finishes at 5.00. 2 It ends at 8.00. 3 It s t a r t s at 6.00. Speaking 4 W o r k i n pairs. A s k a n d answer q u e s t i o n s a b o u t y o u r d a i l y s c h e d u l e a n d breaks. Make notes. Example: A: What time/When do you start work? B: I start at 8.00. What about you? A: I begin at.... 5 Tell a n o t h e r pair a b o u t y o u r p a r t n e r ' s schedule. Example:... starts work at 8.00 and finishes at 4.00. She has a break at 12.00. Reading 6 C o m p l e t e these sentences w i t h t h e w o r d s i n t h e box. at at in for from I w o r k i n an office (1) D u b a i b u t I'm (2) Canada. I w o r k (3) SAP t h e r e. I s t a r t w o r k (4). 8.15, have l u n c h i n a cafe (5) 1.30 a n d finish a b o u t 5.00. / II 9 Writing 7 W r i t e t h r e e sentences a b o u t y o u r s e l f a n d y o u r d a i l y schedule. Working in the IT industry 1 9  Spelling Speaking W o r k i n s m a l l g r o u p s. List t h e IT a c r o n y m s y o u know. HTML (HyperText Markup Language) FTP (File Transfer Protocol) a standard HTML is a mark-up language used to network protocol used to copy a file from one describe the structure of a web page. host to another. WLAN (Wireless Local Area Network) A type of local-area network that uses high-frequency radio wires to communicate between nodes. Listening 2 L i s t e n a n d c o m p l e t e t h i s dialogue. B o b , c a n y o u (1) me, please? Sure. I d o n ' t u n d e r s t a n d t h i s a c r o n y m. W h a t does i t (2) for? Let m e see. 'W3'. I ' m n o t sure. M a y b e WWW, t h e W o r l d W i d e Web. OK. W h a t does P2P s t a n d for? (3) s t a n d s for person-to-person. OK. W h a t does IP (4) ? It means I n t e r n e t P r o t o c o l. H o w d o y o u (5) 'Protocol'? p - r - o - t - o - c - o - 1. Thanks. You're w e l c o m e. L i s t e n t o t h e l e t t e r s a n d repeat t h e m. a hj k Z /zed/ in British bcdegptvz English and /zee/ in f Imnsxz American English. i y o qu w r Speaking 4 W o r k i n pairs. Make a list of a c r o n y m s. Ask a n d answer q u e s t i o n s. Example: A: What does HTML stand for/mean? B: It stands for/means.... 10 1 Working in the IT industry  Business matters Writing You are at a t r a i n i n g w o r k s h o p. T h e t r a i n e r asks all t h e trainees t o c o m p l e t e t h e f o r m a n d i n t r o d u c e themselves. C o m p l e t e t h i s f o r m a b o u t yourself. Participant Information Name: Date: DOB: Place of residence: Contact: Phone Email Interests: IT job you want and why: 2 W o r k i n p a i r s. Swap y o u r profiles a n d i n t r o d u c e y o u r p a r t n e r. 3 W r i t e an email message t o i n t r o d u c e y o u r s e l f t o t h e e m p l o y e e s i n t h e c o m p a n y u s i n g t h e profile b e l o w o r y o u r o w n i n f o r m a t i o n. You are a n e w e m p l o y e e in a c o m p a n y. Your p o s i t i o n is a n e t w o r k administrator. You are responsible for setting u p firewalls, s e c u r i t y levels, wireless connection, usernames and passwords. Speaking 4 W o r k i n p a i r s. Student A: y o u are t h e IT h e l p desk c o o r d i n a t o r , M r s M a h m o u d. T u r n t o page 68. Student B: y o u are Sharifa. T u r n t o page 78. C o m p l e t e t h e task. Swap t h e roles. Dear Mrs Mahmoud, I am a new e m p l o y e e i n F i n a n c e. I n e e d h e l p w i t h a c c e s s t o t h e company n e t w o r k. P l e a s e c a n y o u o r g a n i s e a t r a i n i n g s e s s i o n f o r me? I am f r e e o n T h u r s d a y a f t e r 2. 3 0. Do I n e e d t o come t o y o u r o f f i c e ? Do y o u g i v e c e r t i f i c a t e s a f t e r t h e t r a i n i n g ? T h a n k y o u v e r y much f o r y o u r h e l p. Sharifa Working in the IT industry I 1 11  r O m n i l t P r * make comparisons V> W i l l U L V / i talk about w h a t is h a p p e n i n g now talk about ability and necessity o y o l d l l o talk a b o u t o b l i g a t i o n s Computer hardware Speaking W o r k i n s m a l l g r o u p s. M a k e a list of all t h e c o m p u t e r h a r d w a r e y o u use i n y o u r w o r k o r study. Vocabulary 2 Label t h e d i a g r a m w i t h t h e c o r r e c t i t e m s 1-11. 1 monitor 6 e x p a n s i o n cards (video, g r a p h i c ) 2 case 7 power supply unit 3 motherboard 8 optical disk drive 4 CPU ( C e n t r a l Processing Unit 9 hard disk drive or Processor) 10 keyboard 5 main m e m o r y (RAM) 11 mouse Listening 3 ksj M. L i s t e n t o t w o colleagues a n d c o m p l e t e t h i s dialogue. Bob: W h a t d o y o u t h i n k ? W h i c h (1) is b e t t e r for t h e sales team? Daisy: I ' m n o t sure. T h i s c o m p u t e r has a (2) m e m o r y and I think it has a (3) processor. Bob: A n d t h e o t h e r one? Daisy: Well, i t is (4) Bob: A n d (5) Daisy: Yes, y o u ' r e r i g h t. L i g h t e r a n d smaller. Bob: B u t t h e bigger o n e is (6) Daisy: So w h a t is o u r decision? Bob: I ' m n o t sure. Let's go for a coffee a n d discuss t h i s again. 2 Computer systems  Language Comparatives things. big bigger The new monitor was bigger than the old monitor. For short adjectives we add -er fast faster Your processor is faster than mine. (than). Be careful of spelling. easy easier It's easier to use than the other one. more/less This version is more difficult to use than the old difficult difficult version. For long adjectives we use more/less expensive His computer is less expensive than hers. more/less (than). expensive more/less 1 think you should buy that CPU. It is more reliable reliable reliable than the one you have. bad worse That screen resolution is much worse than before! Some comparatives are irregular. 1 really like this mouse. It's so much better than the good better old one. Make t h e c o m p a r a t i v e f o r m of these adjectives. Example: long longer 1 light 2 efficient. 3 long 4 wide 5 heavy 6 fast 7 dark 8 soft 9 hard 10 d u r a b l e. 5 BEIQI L i s t e n a n d c h e c k y o u r answers. 6 Listen again a n d repeat t h e w o r d s. Reading 7 Read t h e s e p r o d u c t d e s c r i p t i o n s a n d m a k e sentences u s i n g c o m p a r a t i v e s. Example: The Corsair is longer than the Imation but slimmer. C o r s a i r F l a s h Survivor G T 8 G B Imation Clip F l a s h Drive 4 G B 8GB 4GB Read at 34MB/S Read at 15MB/S Write at 28MB/S Write at 9MB/s / M' / / /fisr // 3.25" x 0.75" Aluminium 2.95" x 1.14" Plastic / / J*3r / / 256-bit A E S S W encryption No data encryption Five year warranty mtSM / Ten year warranty Price £10 Price £25 Writing 8 W o r k i n pairs. W r i t e a n e m a i l t o a colleague c o m p a r i n g t h e t w o p r o d u c t s i n 7. Computer systems 2 13  Computer software Speaking W o r k i n s m a l l g r o u p s. Make a list of a l l t h e c o m p u t e r software y o u use i n y o u r w o r k o r study. T h i n k a b o u t : application software p r o g r a m m i n g software s y s t e m software 2 Make a list of t h e c o m p u t e r s o f t w a r e y o u r non-IT colleagues use. Language Superlatives We use superlative adjectives to compare a person or thing with a number of other people or things. The new monitor was the biggest in big biggest the room. For short adjectives we add Your version of the software is the + -est. Be careful of spelling. fast fastest the fastest. easy easiest It's the easiest to use. This version is the most difficult difficult the most/least difficult to use. For long adjectives we use expensive the most/least expensive His computer is the least expensive. trie most/the least. 1 think you should buy that. It is the reliable the most/least reliable most reliable. That is the worst software I've bad the worst ever used! Some superlatives are irregular. 1 really like this website. It's the best good the best I've seen. Speaking 3 W o r k i n s m a l l g r o u p s. Talk a b o u t t h e s o f t w a r e y o u a n d y o u r non-IT colleagues use. A n s w e r these q u e s t i o n s. 1 W h a t are t h e differences b e t w e e n t h e IT a n d non-IT software y o u have listed? 2 W h i c h is t h e cheapest? 3 W h i c h is t h e m o s t expensive? 4 W h i c h is t h e most/least reliable? 5 W h i c h is t h e m o s t difficult/easiest t o use? 6 W h i c h is t h e best/worst? 7 W h i c h is t h e most/least user-friendly? 14 2 Computer systems  Listening 4 B L i s t e n t o t w o colleagues d i s c u s s i n g s o f t w a r e a n d c o m p l e t e t h i s dialogue. Tim: W h a t d o y o u t h i n k a b o u t these t h r e e p h o t o i m a g i n g packages? Simone: It's a difficult c h o i c e. A l l t h r e e are v e r y g o o d b u t t h e y have different s t r e n g t h s. I agree. Serif Image Plus has (1) image (2) OK. But Magic E x t r e m e has t h e (3) p r o c e s s i n g of images. You're r i g h t. A l s o , Serif has (4) special (5) B u t w h a t a b o u t Snap Pro? Well, i t has t h e ( 6 ). dubbing options. A n d Snap Pro is t h e best for (7) photos. I ' m n o t sure. Serif has (8) efficient (9) W h i c h is t h e m o s t expensive? O h , Serif Image Plus. A n d t h e cheapest? Snap Pro. Let's get Snap Pro t h e n. I ' m s t i l l n o t sure! Present tense of have (got) I've/You've/We've/They've (got)... I/You/We/They have (got)... He's/She's/It's (got)... He/She/It has (got)... I/You/We/They haven't (got)... I/You/We/They have not (got)... He/She/It hasn't (got)... He/She/It has not (got)... I/You/We/They don't have... I/You/We/They do not have... We use have (got) to He/She/It doesn't have... He/She/It does not have... talk about possession. Have 1 you/we/they got...? Has he/she/it got...? Do l/you/we/they have...? Does he/she/it have...? Listening 5 I K J U 3 I L i s t e n a n d repeat these sentences. 1 We've got t h e best s o f t w a r e. 2 Does i t have t h e m o s t r e l i a b l e a n t i - v i r u s software? 3 She has t h e cheapest c o m p u t e r. 4 T h e y h a v e n ' t got t h e latest v e r s i o n. 5 Do y o u have t h e fastest processor? 6 Has it got W i n d o w s ? 7 T h e y have t h e latest software. 8 It has t h e biggest screen. Writing 6 W o r k i n pairs. W r i t e five sentences c o m p a r i n g t h r e e software p r o d u c t s y o u use o r know. Computer systems 2 15  Working w i t h c o m p u t e r s Listening 1 L i s t e n a n d c o m p l e t e t h i s dialogue. Paul: Hi, B r i n i t h a. B r i n i t h a : H i , Paul. Paul: H o w ' s i t (1) ? B r i n i t h a : Fine, fine. Paul: W h a t (2) - y o u (3). at t h e m o m e n t ? B r i n i t h a : O h , 1 (4) Nero. Paul: H o w are y o u g e t t i n g on? B r i n i t h a : Well, I (5) a n e t w o r k. I (6) M i c r o s o f t Server. Paul: Right. W h e r e is Jackie today? Do y o u k n o w ? B r i n i t h a : Yes. She is o n a t r a i n i n g c o u r s e today. She (7) about the new database s y s t e m. Paul: W h a t a b o u t M a r y a n d Imran? W h e r e are they? B r i n i t h a : T h e y (8) i n today. T h e y have a d a y off. Language Present continuous I'm installing the software. He's/She's setting up a network. We're/They're working at home today. I'm not setting up the network. We use the present continuous to talk He's/She's not installing the software. about things that take place at the time of speaking and are not permanent. We/They aren't coming in today. Are you installing it now? What am I doing? What are you/they doing? What is he/she doing? 2 C o m p l e t e t h e s e sentences w i t h is/isn't, am/am not, are/aren't. 1 It going well. 2 I learning a new program. 3 She w o r k i n g i n t h e office today. She has a day off. 4 They i n s t a l l i n g t h e new software. 5 We setting up the network. 6 We u s i n g W o r d. We have a different w o r d - p r o c e s s i n g p r o g r a m. 7 Where t h e y w o r k i n g today? 8 What he i n s t a l l i n g o n t h e c o m p u t e r ? 9 I c o m i n g i n today. I'm sick. 10 she w o r k i n g at h o m e today? Vocabulary 3 M a t c h t h e sentence halves 1-8 t o a - h. Hanka is c r e a t i n g a) t h e software. P h i l i p is i n s e r t i n g a n b) a check-up. Rob is t r o u b l e s h o o t i n g c) a file. We are r u n n i n g d) a device. B e t t y is c o n n e c t i n g e) CDs. T h e y are b u r n i n g f) image. Listening 4 f X H L i s t e n a n d repeat these sentences. W h a t are y o u d o i n g now? Are t h e y s e t t i n g u p t h e n e t w o r k ? She's w o r k i n g at h o m e today. I'm n o t i n s t a l l i n g t h e software. We're n o t u s i n g W o r d. Speaking 5 L o o k at t h e p i c t u r e s A-F. Describe w h a t is h a p p e n i n g. Example: He is moving... 6 W o r k i n pairs o r s m a l l g r o u p s. Talk a b o u t w h a t y o u are d o i n g at t h e m o m e n t i n y o u r w o r k o r study. Writing 7 W r i t e t h r e e sentences saying w h a t y o u a n d y o u r collegues are d o i n g at t h e m o m e n t i n y o u r w o r k o r study. Computer systems 2 17  Computer usage Reading Read w h a t Ben says a b o u t c o m p u t e r usage i n his office. A n s w e r t h e q u e s t i o n s. 1 W h a t m u s t Ben do? 2 W h a t c a n B e n do? 3 W h a t c a n ' t Ben do? 4 Can he o p e n a n y w e b s i t e ? 5 W h y is i t i m p o r t a n t t o f o l l o w c o m p u t e r dos a n d d o n ' t s ? d o n ' t have t o b a c k ^ \ up files every d a y - that's automatic. I have t o log in using m y user name and password. Speaking 2 Make a list of c o m p u t e r usage w h e r e y o u w o r k o r s t u d y. C o m p a r e y o u r list w i t h the group. Language must, mustn't, can, can't, don't have to You must come to work on time. We use must and mustn't for obligations. You mustn't be late. We use can and can't for possibility and ability. He can use Word but he can't use Excel. We use have to for something that is necessary. 1 have to log in using my password. We use don't have to for something that is not necessary. We don't have to work at the weekend. Writing 3 W r i t e a n e m a i l t o a colleague a b o u t y o u r s e l f using must, mustn't, can, can't, have to, don't have to. 18 2 Computer systems  Business matters Speaking A c o m p a n y asks y o u t o r e c o m m e n d a c o m p u t e r a n d w o r k s t a t i o n c o n f i g u r a t i o n for t h e i r sales t e a m. In s m a l l g r o u p s , d e c i d e w h a t t o r e c o m m e n d. Use t h e office floor p l a n b e l o w t o p r e p a r e t h e c o m p u t e r a n d w o r k s t a t i o n c o n f i g u r a t i o n. T h i n k a b o u t these t h i n g s : 1 T h e r e are six p e o p l e i n t h e sales t e a m. 2 Five p e o p l e are o u t of t h e office f o u r days of t h e week. 3 One p e r s o n is i n t h e office all t h e t i m e - t h e t e a m a d m i n assistant. 4 E m p l o y e e s need a n e t w o r k c o n n e c t i o n ( w i r e d a n d w i r e l e s s ). 5 Employees p r i n t , scan a n d copy. 6 C o m p a n y a n d c l i e n t data m u s t be s t o r e d o n a separate d e v i c e a n d backed u p regularly. £3 2 Make y o u r r e c o m m e n d a t i o n s t o a n o t h e r g r o u p. Choose t h e best c o m p u t e r configuration. Example: We recommend this configuration. You have.... /It has.... Writing 3 Write a short email to t h e IT manager w i t h your recommendations. Computer systems 2 19  d i s c u s s the p u r p o s e of w e b s i t e s Websites talk a b o u t w e b s i t e features 3 describe a process write a proposal Website p u r p o s e Speaking W h i c h websites d o y o u use i n y o u r w o r k a n d s t u d y ? Make a list a n d share i t w i t h a partner. Do y o u use t h e same sites? Reading 2 Read t h i s t e x t a b o u t different t y p e s of w e b s i t e. A n s w e r these q u e s t i o n s. T Y P E S O F W E B S I T E - A GUIDE F O R W E B S I T E DESIGNS The purpose of an organisational website is to inform about an idea or event. Companies develop commercial websites to sell products or services. Entertainment websites are designed to entertain or provide fun activities. People visit news websites to obtain information. The purpose of a personal website is to provide information about an individual. Social networking websites help people to exchange personal information. Educational websites aim to share knowledge and enable online learning. 1 Why do people visit o r g a n i s a t i o n a l websites? 2 Why do people visit c o m p a n y websites? 3 W h y do people visit e n t e r t a i n m e n t websites? 4 Why do people visit news websites? Vocabulary 3 C o m p l e t e these sentences a b o u t t h e p u r p o s e of w e b s i t e s w i t h t h e w o r d s i n the box. offer practise present promote read sell share Example: The purpose of Nationalgeographic.com is to present information on topics. 1 People v i s i t CNN.com t o i n t e r n a t i o n a l news. 2 Some w e b s i t e s w a n t t o a service. 3 C o m p a n i e s use A m a z o n. c o m t o their products. 4 Thegreenshoppingguide.co.uk wants to environmentally friendly shopping. 5 Students visit Math.com t o their maths. 6 English t e a c h e r s j o i n e l t f o r u m. c o m t o t e a c h i n g resources.  Language Question words (1) We use which to ask about things. We can Which websites do you visit/go to? use it with a noun. 1 use Wikipedia a lot. What do you use CNN for? We use what to ask about things. 1 use it to get the news. Why do you use Wikipedia? We use why to ask the reason for something. 1 use Wikipedia to check information. When do you use CNN? We use when to ask about time. In my lunchbreak. Listening K m L i s t e n a n d repeat these q u e s t i o n s. 1 W h i c h w e b s i t e s d o y o u use? 2 W h y d o y o u use W i k i p e d i a ? 3 W h a t d o y o u use CNN for? 4 W h e n does she use CNN? Speaking 5 W o r k i n p a i r s. Use t h e w e b s i t e s y o u l i s t e d i n 1 t o ask a n d answer q u e s t i o n s. Example: A: Which websites do you use? B: I use.... 6 Go a r o u n d t h e class a n d ask five s t u d e n t s t o n a m e t h e w e b s i t e s t h e y v i s i t a n d use at h o m e. W r i t e d o w n a w e b s i t e for each of t h e f o u r headings 1-4 i n the table. Interviewee uses these websites to: Interviewee name 1 entertain 2 get news 3 research/study 4 shop a) b) c) d) e) 7 Present t h e i n f o r m a t i o n y o u c o l l e c t e d t o t h e g r o u p. W h i c h are t h e m o s t p o p u l a r w e b s i t e s for each heading? Websites 3 21  Website analytics Speaking 1 W h a t i n f o r m a t i o n can y o u get a b o u t w e b s i t e traffic u s i n g a w e b s i t e analysis Questi a p p l i c a t i o n ? W o r k i n p a i r s. Make a list. We u - M AT&T * 9:51 PM el A T & T T 9:53PM hw«. MySite.com | Oct 1. ZOOS-DtcV 2006 Overview R e p o r t s Visitors O v e r v i e w K e y w o r d (Visits) ( > Today iphone app reviews 473 Visits 22.273 We U: 0 Dashboard > iphone app review 369 i Visitors O v e r v i e w > 177 iphone application reviews 312 gotapps 190 Traffic O v e r v i e w > Visits 22,273 newest iphone apps 178 Content Overview Absolute Unique visitors 16.444; iphone game reviews 132 Pageviews 58,465 Event Tracking Overview y labyrinth game 81 Average Pageviews 2.62 app reviews 80 1 m G o a l s Overview > Time on Site 00:01:47 fun 2 player games 73 Visitors R e p o r t s Bounce Rate 67.83% craiglist iphone app 73 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ Reading 2 W h i c h items of t h e a n a l y t i c s p r o g r a m m e a b o v e answer t h e s e questions? Example: Large A: Where do you find information about the website's visitors? 20,00 B: In 'Visitors Overview'. 400,0 1 W h e r e can y o u find o u t h o w m a n y p e o p l e v i s i t t h e website? 2 W h e r e can y o u see w h a t percentage of p e o p l e v i e w o n l y one page o n 500,0 t h e website? 3,000 3 W h e r e d o y o u find i n f o r m a t i o n a b o u t h o w l o n g t h e y s p e n d o n t h e website? 4 W h e r e do y o u see h o w m a n y people searched for 'gotapps' t o find the website? Listening 3 L i s t e n t o Sarah a n d George. C o m p l e t e t h i s dialogue. Sarah: George, I (1) s o m e i n f o r m a t i o n a b o u t o u r website. George: OK, w h a t d o y o u need t o (2) ? Sarah: Well, I need s o m e i n f o r m a t i o n a b o u t w e b s i t e (3) , y o u know, external visits t o our website. George: OK. Sarah: (4) y o u d o a r e p o r t for me? George: Sure. (5) d o y o u need i t by? Sarah: Er, t o m o r r o w m o r n i n g , I'm (6) It's for t h e finance director. George: OK, w h a t d o y o u need t o k n o w (7) ? Sarah: Well, t h e (8) of v i s i t o r s t o o u r w e b s i t e last m o n t h , t h e i r m o v e m e n t s a n d actions o n t h e w e b s i t e , a n d w h e r e t h e y ' r e f r o m. George: OK, I (9) do that. Sarah: T h a n k s v e r y (10) indeed. Vocabulary 4 M a t c h t h e w e b s i t e analysis t o o l s 1-5 t o t h e d e s c r i p t i o n s a-e. 1 traffic a) i n f o r m a t i o n a b o u t w h e r e t h e v i s i t o r s t o y o u r site are f r o m 2 meta tag b ) i n v i s i b l e i n f o r m a t i o n (e.g. a h i d d e n k e y w o r d ) o n a website 3 visitor map c ) i n f o r m a t i o n a b o u t a user and t h e sites t h e y b r o w s e 4 user profile d ) i n c r e a s i n g t h e n u m b e r of v i s i t o r s t o y o u r site 5 page o p t i m i s a t i o n e) t h e m o v e m e n t a n d a c t i o n s of v i s i t o r s t o y o u r site 22 3 Websites  Language Question words (2) How many people visit our website every day? About 20,000. We use how much/how many to ask about quantity. How many hits do we get each month? About 40,000. Where are the visitors from? From Asia and the US. We use where to ask about places. Where do they go on our website? To 'News'. We can use how + adjective/adverb to ask about How often do people visit our website? degree. At least once a day. Listening 5 BljEOi L i s t e n a n d repeat these q u e s t i o n s. 1 H o w m a n y p e o p l e v i s i t t h e site? 2 W h e r e d o t h e y go o n t h e w e b s i t e ? 3 H o w l o n g d o t h e y s p e n d o n t h e website? Language Large numbers 20,000 twenty thousand 400,000 four hundred thousand 500,000 five hundred thousand/half a million 3,000,000 three million 6 H o w d o y o u say these n u m b e r s ? 30,000 700,000 10,000,000 100,000 80,000 Listen and check your answers. Speaking 8 W o r k i n pairs. You b o t h w o r k i n w e b s i t e a n a l y t i c s. A s k a n d a n s w e r q u e s t i o n s about website visits. Student A: T u r n t o page 68 Student B: T u r n t o page 78 to°nrh s  Website development Speaking 1 D e s c r i b e s o m e t h i n g y o u d o e v e r y d a y at h o m e o r at w o r k. Use t h e w o r d s i n t h e Language b o x below. Example: Sending an email. First, click on 'New email'. After that... Language Describing steps in a p r o c e s s FINANCE 1 w i l l First, do.... To start, do.... nriMdM luJOObn Alter that,.... Next,.... We use first, next, then, after that (etc.) Then to describe the order of actions. Secondly,.... Thirdly,.... Labour poll vie Finally,.... To finish,.... Reading 2 Complete this text w i t h the w o r d s in the box. Action on inflation r After that Finally First Next Secondly Then Thirdly fmm cum i M « ***m Big US banks to I The steps in website development quarterly profits I om -- M M - m (i) , discuss w i t h the customer their requirements and the target audience. Find o u t w h a t features a n d n u m b e r of pages t h e y w a n t o n t h e i r site. (2) , analyse t h e i n f o r m a t i o n f r o m t h e c u s t o m e r..ft)r m.c - » v (3) , create a w e b s i t e s p e c i f i c a t i o n. (4) design a n d d e v e l o p t h e w e b s i t e. (5) , assign a specialist t o w r i t e t h e w e b s i t e c o n t e n t. (6) give t h e p r o j e c t t o p r o g r a m m e r s for H T M L c o d i n g. (7) , test the website. After y o u p u b l i s h t h e w e b s i t e , u p d a t e a n d m a i n t a i n i t o n an o n g o i n g basis. Base* hardens bank * warm M o n i t o r c u s t o m e r use. 3 W o r k i n pairs. Complete t h e flowchart t o s h o w t h e w e b s i t e d e v e l o p m e n t process. 1 Talk to customer 3 Speaking 4 D e s c r i b e t h e w e b s i t e d e v e l o p m e n t process t o a n o t h e r pair i n y o u r o w n w o r d s. 24 3 Websites L  Reading 5 L o o k at t h e w e b s i t e s b e l o w a n d a n s w e r these q u e s t i o n s. 1 W h a t are t h e websites? 2 Do y o u use these websites? W h y / W h y not? 3 W h a t is t h e p u r p o s e of each w e b s i t e : sell, i n f o r m , share, educate? 4 W h a t are t h e m a i n features of each website? 5 T h i n k of t w o m o r e w e b s i t e s t h a t have t h e same p u r p o s e. A r e t h e y different t o t h e ones below? W h y ? FINANCIAL T I M E S WMchttwtalMdrfK*? jWa.?V AdMft M M U a n M M TMI *MW * M » M BMtWVMMOicftrrc* 4 > ^ * * h V CerweK Canwefceniracew mmmtmmvmmttltamtmmmmmmtumt W W*«rO.»-430Ctr **** Ceewefll MafieeeAeflt ffprtOflfl Finance Life A Ana Labour poll victory deals blow to coalition UJ 1 Majority of 3,558 over Lib Dems in Oldham fmm urn WMntfl>MlOWMMnBmU»Ow« WMO -0 17% EuKiMaoo i.w -c«a% M«LOHBtm»lMHM I n s t a l l e d P2.P s o f toooxre Recommendations: Speaking 3 W o r k i n pairs. Grade t h e i n c i d e n t s : 1 = t h e least serious. 5 = t h e m o s t serious. T h e n c o m p a r e y o u r grades i n s m a l l groups. Writing 4 W r i t e a s h o r t r e p o r t t o t h e IT s u p e r v i s o r o n t h e m o s t serious i n c i d e n t. You w i l l need t o give r e c o m m e n d a t i o n s o n h o w t o deal w i t h t h e i n c i d e n t. 66 8 IT security and safety  Business matters Reading W o r k i n p a i r s. You are systems safety c o o r d i n a t o r s. You have already c o m p l e t e d t w o i n s p e c t i o n s of t h e IT systems i n QuickFix L t d. T h e first i n s p e c t i o n was a b o u t n e t w o r k s e c u r i t y a n d t h e s e c o n d a b o u t h e a l t h a n d safety i n a w o r k p l a c e. Your i n v e s t i g a t i o n s h o w s t h a t t h e c o m p a n y has v e r y p o o r s e c u r i t y a n d safety systems. L o o k at t h e p i c t u r e s a n d make notes. Computer Speaking 2 Based o n t h e i n f o r m a t i o n i n t h e p i c t u r e s a n d y o u r notes, present y o u r r e p o r t after t h e i n s p e c t i o n s. Student A: t a l k a b o u t h e a l t h a n d safety i n t h e w o r k p l a c e. Student B: talk a b o u t n e t w o r k security. IT security and safety 8 67  1 Working i n the IT i n d u s t r y B u s i n e s s matters S p e a k i n g e x e r c i s e 4 page 11 Student A : Y o u w o r k as an I T H e l p Desk Coordinator (Mrs M a h m o u d ). Y o u receive an e-mail f r o m a new employee. Call Sharifa. T e l l her w h e n her t r a i n i n g is and answer her questions. 3 Websites Website analytics Speaking e x e r c i s e 8 page 23 Student A : G i v e Student B i n f o r m a t i o n about website traffic to your company's website. A s k about his or her website. Your company: N u m b e r o f visitors: 2 m i l l i o n each year V i s i t o r location: East Asia, A u s t r a l i a and N e w Zealand L e n g t h o f t i m e on site: 10 m i n u t e s 6 Network systems B u s i n e s s matters S p e a k i n g e x e r c i s e 4 page 51 Student A Wednesday m o r n i n g — w o r k e d at home afternoon — w e n t to the d e n t i s t Thursday m o r n i n g — w e n t to a company to check t h e i r n e t w o r k afternoon — installed n e t w o r k security at the company Partner files  7 IT s u p p o r t Fault diagnosis S p e a k i n g e x e r c i s e 8 page 53 Student A 1 Call the I T help desk. Y o u cannot access m a i l server. A s k for help. Y o u changed your password last week. Student A 2 H e l p Student B w i t h the p r o b l e m. A t the m o m e n t the I n t e r n e t connection is d o w n. T r y again later. Student A 3 C a l l the I T help desk. Y o u can't p r i n t o u t on n e t w o r k. A s k for help. Student A 4 H e l p Student B w i t h the p r o b l e m. Change screen resolution? Partner files 69  I 08 1 Audio script [P P: = Pe Hi, D: I'm P: I'm D: Rig P: Wh UNIT 1 Working in the IT industry Dor Hi, I'm Karl. I'm a software developer. I design D: I w< a n d develop c o m p u t e r games. T h a n k y o u. \V01 [ N = Natasha; K = K h a l i d ] Good afternoon everyone, I'm Heba. I'm a P: Sot 1 N: H i , m y n a m e ' s N a t a s h a. system analyst. I solve c o m p u t e r problems. D: Its K: P l e a s e d t o m e e t y o u. I ' m K h a l i d A l i. Nice t o meet y o u all. P: Anc N: P l e a s e d t o m e e t y o u , t o o. Hi, M y name's Wojtek. I'm a database D: It fi [P = P h i l l i p ; A = A h m e d ] administrator. I analyse and present data. P: We 2 P: G o o d m o r n i n g. W h a t ' s y o u r n a m e ? Thank you. Apf A: I ' m A h m e d. A n d y o u are? am P: M y n a m e ' s P h i l i p. N i c e t o m e e t y o u. bre [T = T i m ; A = All; I = Ingrid; L = Linda] D: Tha 3 T: H i e v e r y b o d y , t h i s is I n g r i d. [A = A h m e d ; B = Betty; M = Milo] P: Ho A: H i ! A: W h e r e d o y o u w o r k , B e t t y ? D: You T : I n g r i d , t h i s is A h m e d , L i n d a , M o h a m m e d B: I w o r k f o r D e l l i n D u b a i. W h a t a b o u t y o u ? and Mansoor. A: I w o r k f o r HP i n B u d a p e s t. W h a t d o y o u d o , 1 * 9 I: N i c e m e e t i n g y o u a l l. Milo? L: L i k e w i s e. M : I'm a software developer. I w o r k for 1 7.05 T: W e l c o m e t o t h e t e a m a n d g o o d l u c k. M i c r o s o f t i n Prague. 2 6.45 B: M i l o , d o y o u k n o w F r i d a ? 3 8o' M : Yes, I d o. W h a t d o y o u w a n t t o k n o w ? 4 10V B: W h e r e d o e s s h e w o r k ? [Ka = K a t h r y n ; K = Karim] 5 4.35 M : She w o r k s w i t h m e i n P r a g u e. She d e s i g n s Ka: K a r i m , w h a t d o y o u d o ? 6 2.15 K: I ' m a n e t w o r k a d m i n i s t r a t o r. W h o d o y o u websites for E-commerce. 7 12 c w o r k for? A: I see. R i g h t , let's go. T h e w o r k s h o p s t a r t s i n five m i n u t e s. 8 9.5( Ka: I w o r k f o r CISCO. I ' m a s y s t e m a n a l y s t t h e r e. W h e r e are y o u f r o m , K a r i m ? K: I ' m f r o m K u w a i t. I w o r k f o r M i c r o s o f t t h e r e. 1 Where do y o u work? 1 Itfi A n d w h e r e are y o u f r o m , K a t h r y n ? Ka: I ' m f r o m t h e U K b u t n o w I l i v e i n Qatar. D o 2 W h a t about you? 2 It ei y o u k n o w w h e r e Glenda's from? 3 W h a t d o y o u do? 3 It st K: She's f r o m t h e US. 4 What do y o u want to know? Ka: A n d w h a t ' s h e r j o b ? 5 Where does she w o r k ? K: She w o r k s f o r I B M. H e r j o b is t o set u p n e w systems. I ' m , Y o u ' r e , She's, He's, I t ' s , W e ' r e , T h e y ' r e 70 Audio script  Q8 11 [P = Penelope; D = Don] [A = Andrei; B = Bob] P: H i , D o n. H o w are y o u ? A: B o b , c a n y o u h e l p m e , please? D: I ' m fine, t h a n k s , P e n e l o p e. A n d y o u ? B: Sure. P: I ' m OK. B i t t i r e d f r o m t h e f l i g h t. A: I d o n ' t u n d e r s t a n d t h i s a c r o n y m. W h a t d o e s D: Right. it s t a n d for? P: What w o r k s h o p do y o u w a n t to a t t e n d today, B: L e t m e see. W 3. I ' m n o t s u r e. M a y b e W W W , Don? the W o r l d W i d e Web. D: I w a n t t o go t o t h e CISCO n e t w o r k s e c u r i t y A: OK. W h a t d o e s P2P s t a n d for? workshop. B: It s t a n d s f o r p e r s o n - t o - p e r s o n. P: S o u n d s i n t e r e s t i n g. W h a t t i m e d o e s i t s t a r t ? A: OK. W h a t d o e s IP m e a n ? D: It s t a r t s at 9.15. B: It m e a n s I n t e r n e t P r o t o c o l. P: A n d w h e n d o e s i t f i n i s h ? A: How do y o u spell 'Protocol'? D: It f i n i s h e s at 4.00 i n t h e a f t e r n o o n. B: p - r - o - t - o - c - o - 1. P: W e l l , I w a n t t o a t t e n d t h e M i c r o s o f t W i n d o w s A: Thanks. A p p l i c a t i o n s w o r k s h o p. It b e g i n s at 8.30 B: You're welcome. a m a n d e n d s at 6.00 p m. B u t t h e y h a v e t w o b r e a k s , at 10.30 a n d 12.45. D: T h a t ' s g o o d. a h j k P: H o p e y o u e n j o y y o u r s e s s i o n. b c d e g p t v z D: Y o u t o o. See y o u a r o u n d. f 1 m n s x z iy * 9 o 1 7.05 q u w 2 6.45 r 3 8 o'clock 4 10.45 UNIT 2 Computer systems 5 4.35 6 2.15 [B = Bob; D = Daisy] 7 12 o ' c l o c k B: W h a t d o y o u t h i n k ? W h i c h l a p t o p is b e t t e r 8 9.50 f o r t h e sales t e a m ? D: I'm n o t sure. T h i s c o m p u t e r has a bigger I Oio | m e m o r y a n d I t h i n k i t has a b e t t e r processor. 1 It f i n i s h e s at 5.00. B: A n d t h e o t h e r one? 2 It e n d s at 8.00. D: W e l l , i t is s m a l l e r. 3 It s t a r t s at 6.00. B: A n d lighter. D: Yes, y o u ' r e r i g h t. L i g h t e r a n d s m a l l e r. B: B u t t h e b i g g e r o n e is c h e a p e r. D: So w h a t is o u r d e c i s i o n ? B: I ' m n o t s u r e. L e t ' s go f o r a coffee a n d d i s c u s s this again. Audio script 71  1 lighter [P = P a u l ; B = B r i n i t h a ]