Lecture #02: Online Communication PDF

Lecture #02 Online Communication Soumia Benkrid, Associate Professor at (ESI ex INI) Online Communication  Online Communication, also known as internet communication, refers to exchanging messages and files between individuals or devices within the communication platforms using the In...

Lecture #02 Online Communication Soumia Benkrid, Associate Professor at (ESI ex INI) Online Communication  Online Communication, also known as internet communication, refers to exchanging messages and files between individuals or devices within the communication platforms using the Internet.  Advantage of online communication 01 02 03 04 05 Speed & Worldwide Cost efficient Adaptability Safety & Efficiency Accessibility Privacy Type of Online Communication Electronic Mail(Email) Instant Messaging Social Media a method of exchanging refers to real-time, text- online spaces where users digital messages over the based communication create, share, and interact internet or computer between two or more users with content or networks. over a network. communicate with others. Blogs and Forums Video Conferencing VoIP Services Blogs are online platforms allows individuals or groups a technology that enables where individuals or groups to communicate face-to-face voice communication and publish articles, while forums in real-time via video and multimedia sessions over are community-based audio over the internet. the internet. discussion boards where users post and reply to messages. Examples of Online Communication tools Instant Messaging Social Media Electronic Mail(Email). Video Conferencing VoIP Services Blogs and Forums  Instant Video Blogs & Feature Email Social Media VoIP Services Messaging Conferencing Forums Formal Real-time Relationship- Real-time Voice and video Sharing Primary communication, conversations,building, content meetings, remote calls, information, Function document sharing quick updates sharing collaboration communication discussions Multimedia Long-form text, Video, audio, Voice, sometimes Text, documents, Text, images, (posts, images, images, Content Type screen sharing, video, occasional multimedia videos, links comments, community presentations text stories) interaction Moderate to high Varies (end-to- Generally low, Moderate to high Moderate Generally low, but Security and (TLS, SSL end encryption for data often tracked (encryption (depends on can use private Privacy encryption) some) for ads options) service) forums Both (real-time Both (real-time or Synchronous Asynchronous/ Synchronous Asynchronous and delayed delayed (real-time Asynchronous Synchronous (real-time) messaging) responses) communication) Excellent Limited (some Limited (call logs, Excellent Record Varies (cloud Varies (some offer (archiving, posts are deleted some allow (persistent content Keeping storage possible) recordings) retrieval) over time) recording) storage) International Business Quick updates, Marketing, Business Information Typical Use communication, communication, personal chats, networking, meetings, online sharing, expert Cases remote team official documents customer support sharing ideas education discussions collaboration Free to paid Free (paid Free (ads- Free to paid Free for most, Free (some offer (advanced Cost business tiers supported), paid (international paid for premium paid versions) features for large available) for promotions calling plans) hosting groups) Tips for effective online communication Clarity and Politeness and Tone Active Listening Conciseness Use polite language, Read messages carefully Focus on the main point maintain a respectful tone, before responding and and avoid ambiguity or and consider how your ensure you understand unnecessary details. words may be interpreted. before replying. Use Proper Keep Sensitive Formatting Empathy & Patience Information Secure Organize your text using Be patient with Use encrypted or secure paragraphs, bullet points, or misunderstandings and ask platforms when discussing headers for clarification when confidential matters, needed.