Online Communication Overview

Study Notes

Online communication is defined as exchanging messages and files between people via the internet using different platforms
Online communication offers advantages including speed, efficiency, global accessibility, affordability, adaptability, safety, and privacy
Online communication tools include email, instant messaging, social media, video conferencing, VoIP (Voice over Internet Protocol), blogs, and forums

Email allows for formal communication, document sharing, and asynchronous communication
Instant Messaging encompasses real-time communication, quick updates and is often used for relationship-building
Social Media platforms enable users to create, share, and engage with content and communicate with each other
Video Conferencing facilitates real-time face-to-face interactions via video and audio over the internet, enabling remote meetings, collaborations, and presentations
VoIP Services allow for voice and multimedia communication over the internet
Blogs are platforms where users publish articles and share information
Forums are community-based discussion boards allowing users to post messages and interact with each other

Email is primarily used for asynchronous communication, with high security and privacy due to its use of TLS and SSL encryption
Instant Messaging aims for quick exchanges and relationship building, but security and privacy vary depending on the platform
Social Media focuses on building relationships, sharing content, and connecting with large audiences, with generally lower security and privacy
Video Conferencing facilitates real-time meetings, collaborations, and presentations, with moderate security and privacy depending on the service
VoIP Services focus on voice and multimedia communication, with moderate security and privacy, though call logs can be accessed by the provider
Blogs & Forums are used for sharing information, discussions, and long-form content, offering high security and privacy for discussions but generally low security for the platform itself

Clarity & Conciseness: Ensure messages are focused, avoid ambiguity and unnecessary details
Politeness & Tone: Maintain a respectful tone, use polite language, and consider how your messages will be received
Active Listening: Read messages carefully before responding to avoid misunderstandings and ensure you understand the message