Advance Coaching Theory Eng -1 PDF

1  क्षेत्रीय रे ल प्रशिक्षण संस्थान मध्य रे ल भस ु ावल, गण ु वत्‍ ता‍त त आमची नीति,सरु क्षक्षि आणण ववश्वसनीय रे ्‍वे सं...

1  क्षेत्रीय रे ल प्रशिक्षण संस्थान मध्य रे ल भस ु ावल, गण ु वत्‍ ता‍त त आमची नीति,सरु क्षक्षि आणण ववश्वसनीय रे ्‍वे संचालनासा प ्या्‍ि प्रशिक्षण दे णे व सिि सध ु ारणांद्वारा ग्राहक संिष्ु टि सतु नष्श्चि करणे आहे । क्षेत्रीय रे ल प्रशिक्षण संस्थान मध्य रे ल भस ु ावल, गुणवत्‍ ता‍त त हमारी नीति है , सरु क्षक्षि एवं ववश्वसनीय रे ल संचालन के शलये ्या्‍ि प्रशिक्षण प्रदान करना िथा तनरं िर सध ु ार द्वारा ग्राहक संिुष्टि सतु नष्श्चि करना। Zonal Railway Training Institute Central Railway, Bhusawal. Quality Policy Our Policy is to impart adequate training for the purpose of Safe and Reliable train operations, ensuring Customer Satisfaction through continual improvement. 2 Zonal Railway Training Institute, Central Railway Bhusawal Largest and Premier Training Institute Of Indian Railways & First ever ZRTI to achieve IS/ISO-9001:2015 Certification For Quality Standards in Railway Training 3  विद्यालय गीत विद्या का मंददर है ये,और ज्ञानदी् है ‍यारा, सबसे उन्नि,सबसे अच्छा, शिक्षा केंद्र हमारा, रे ल कमी को संरक्षा के ्ा यह ं हैं ्ढ़ािे, संचालन के तनयमों से अवगि उनको करवािे, यािायाि सुरक्षक्षि हो यही ्हला ध्येय हमारा।…….. अनि ु ासन और शिक्षा के संग, सीखें साफ सफाई, आओ इस ्र अमल करें , हम शमलकर सारे भाई, तनट ा से कि्‍य करें गे, यही तनश्चय है हमारा।………… दर् ु ि् ना को िालें हम सब, ऐसा काय् करें गे, जनसेवा में अ्ना िन मन, न्यौछावर कर दें गे, बढ़े प्रतिट ा रे लों कऔ और मान बढ़े गा हमारा। ववद्या का मंददर है... 4  PATRON Dr. R.N. Meena IRTS PRINCIPAL INSPIRATION Shri Anil Bagle ACM/ Faculty Officer Mess Officer GUIDANCE Rajendra S. Patil Chief Commercial Instructor COMPILATION & PREPRATION Shri.Sanjeet Kumar Jha Shri.Minhaz Alam Shri.Manoranjan Kumar Shri Raj Kumar Singh Shri.Kishor Sonawane Shri Ravindra choudhay Shri. M.J.Chiwhane (ALL COMMERCIAL INSTRUCTORS) ZONAL RAILWAY TRAINING INSTITUTE CENTRAL RAILWAY BHUSAWAL 5  INDEX Sr.No Chapter Descriptions / Advance Coaching Theory Page no. Code (CI/CP-2)-Syllabus 1. CI/CP-2/1.1 Theory of Rates and its salient features 2. CI/CP-2/1.2 Passenger fare structure and freight structure of luggage, parcel and goods. Outsourcing of ticket sale (JTBS/ STBA/ YTSK).Passenger Profile Management (PPM) and running of special train. 3. CI/CP-2/1.3 Categorization of stations for the purpose of amenities, Passenger Amenities– Minimum, Essential, Recommended and Desirable Amenities, model stations. 4. CI/CP-2/1.4 Causes of ticket less travelling and different kinds of checks. Various irregularities, leakage of revenue and fraud. 5. CI/CP-2/1.5 Catering policy - 2017. 6. CI/CP-2/1.6 Policy for Water Vending machine 7. CI/CP-2/1.7 Policy for installation of ATM 8. CI/CP-2/1.8 Multi-Purpose Stall. 9. CI/CP-2/1.9 Commercial advertisement in trains and at stations. OHA, Mobile asset, Rail Display Network, Non-Fare Revenue. 10. CI/CP-2/1.10 Cleanliness at stations and in trains, Pay & Use Toilets. 11. CI/CP-2/1.11 Cycle, Motor cycle, Scooter and Car parking. 12. CI/CP-2/1.12 Passenger Information System 13. CI/CP-2/1.13 Parcel Management System. 14. CI/CP-2/1.14 Leasing of SLR and VPU. 15. CI/CP-2/1.15 Railway Act. Section 123 to 129 regarding railway liability in rail accident and untoward incidents, Payment of Ex-gratia and compensation. 16. CI/CP-2/1.16 Railway Users Consultative Committees and Council. 17. CI/CP-2/1.17 Inspections, definitions and their objects, inspections of stations, Parcel office, Booking office, Reservation office, Goods shed and catering service 18. CI/CP-2/1.18 Duties of Dy. SS (Commercial), Commercial Inspector and Supervisors 19. CI/CP-2/1.19 RTI Act 2005. 20. CI/CP-2/1.20 Opening and closing of Halt Station. 21. CI/CP-2/1.21 ICMS, IRPSM, IRMMS, IREPS, Traffic survey 22. CI/CP-2/1.22 Public complaint and its disposal, Customer Care. 23. CI/CP-2/1.23 Contract Management, Parcel Cargo Express Train. 24. CI/CP-2/1.24 Any other new policy, circulars issued time to time. 6 CI/CP-2/1.1 Theory of Rates and its salient features. THEORY OF RATES Introduction:- Indian Railways carry about 3000 commodities of heterogeneous variety. These consists of row materials, finished products, perishable, goods loose or in bulk and in bags, articles of high and low value, fragile and dangerous goods, building materials of all kind and medicines, chemicals and drugs, clothing, footwear and essential food stuffs. In fact, they directly or remotely enter into the daily existence of the average person. Therefore, it is a matter complexity to fix the charges of transportation commonly known as “Rate”. While fixing the same (Rate) various features are taken into consideration to arrived at a rational rate structure. What is most essential is that there must not be any loss of the trade, loss of the carrier (Railways), diversion of traffics due to high rate and high profit both to the trade and transporter. Therefore, various principles are adopted while fixing rate. Principles: In the principle of rating and classification the following are taking into account: a) Cost of service b) Value of service c) What the traffic can bear They are detailed one after another in brief. a) Cost of service: i. It represents the cost of transportation of a commodity from one place to another. ii. It is represented in terms of money per tonne. iii. Rate fixed must not be less than the freight charges. iv. Minimum freight charges must not result in loss in the cost of service. v. It determines the floor or minimum freight charges to cover the cost of service. b) Value of service: i. It represents the value to be obtained from the service. 7  ii. It is determined by taking the difference between cost (value) at the place of production and the cost (value) at the place of consumption. iii. The difference represents the freight charges to be levied on consignment. iv. If the difference shows reverse trend, the commodity shall run by alternative means of transport. v. The study provides or determines a normal margin of profit vi. It also ensures provision of expenses incidental to transport. c) What the traffic can bear: i. It is somewhat different from the value of service and cost of service. ii. It represents reasonable freight charges on the commodity iii. Seller’s market and buyer’s market are taken into consideration. iv. It envisages collection of freight charges lower than the cost of haulage in certain cases—Low rated commodity Bulky or essential commodities: It envisages the rating at the middle level of such of the commodities as can support their cost of haulage and also provide margin towards freight but cannot support the incidence of a high profit burden. Finally it also envisages levy of high charges in respect of haulage and also make a contribution towards the profit elements, plus as subsidy for the carriage of commodities below the cost of haulage. Thus it represents a graded levy of the freight charges taking in to consideration the capacity of the individual commodities for supporting a high, medium or low freight burden. There are other two factors, which are very important. The Indian Railways are a nationalized public utility undertaking and, have, therefore, a social service to perform. It is not possible to achieve the cost of haulage with an element of profit in the transport of all commodities. Some commodities that enter in our life such as food grains, fertilizers and salt the cost of these commodities may not be pushed up to unbearably high levels. The rating should be such that the burden on the consumers does not become too high. Another important consideration that merits mention is that IR being the best transport service should not levy such freight charges which the traffic cannot bear. Factors essential for consideration: While fixing rate the following factors shall be given due consideration— 1. National priority:- Certain commodities like coal, ore, food grains and fertilizers are given lower classifications considering their nationwide priorities pr urgent need. 8 2. Raw materials:- the freight charges on raw materials moving to factories producing essential goods to be kept at a reasonable level so that it might not become uneconomical to run the factories and the cost of finished products might not have to be pushed up unduly high. 3. Transportation characteristics:- This factor also determines the classification depending upon the quantity of goods offered. For instance, cotton is chargeable at three different rates. When cotton is offered in loose, the weight in relation to volume is too low and therefore a higher rate is applicable. When offered in half presses the weight- volume ratio improves and a lower rate is prescribed. If offered in full pressed a greater weight – volume is increased and still a lower rate is given 4. High value commodities:- Higher classification is accorded to high value commodities since they can support a higher freight burden. 5. Use of commodity:- Sometimes, the use of a commodity determines classification. For example, urea when used as a chemical manure, it is classified as chemical manure Division A and charged in compliance with S/33. when booked for industrial use, it is described as urea (NOC) and charges differently. 6. Raw materials & finished products:- Raw material is given lower classification than the finished product made from the same commodity/material. Maida, a finished product of wheat must not have a lower classification than that of wheat, the raw material. 7. Telescopic rate:- According to it, charges for the greater distance proportionately decreases with the increase in distance. 9 CI/CP-2/1.2 Passenger fare structure and freight structure of luggage, parcel and goods. Outsourcing of ticket sale (JTBS/STBA/YTSIk).Passenger Profile Management (PPM) and running of special train. FARE STRUCTURE OF DIFFERENT CLASSES. _________________________________________________________________________ Minimum fare, Rounding off fare, Inflated distance, Combined fare. Minimum fare, Minimum Chargeable Distance and other charges as per class (Rupees per adult passenger) available on Indian Railway. (01/01/2020) Minimum Minimum Reservation Supplementary Class Chargeable Fare Rs.) Fee (Rs.) Charge(Rs.) Distance(KM) I AC/Busy Season 300 1059 60 75 I AC/Lean Season 300 998 60 75 2AC/ Busy Season 300 625 50 45 2AC/ Lean Season 300 605 50 45 Ist Class M/Exp. 100 232 50 45 Ist Class Ordy 10 45 50 -- AC III 300 440 40 45 AC Chair Car 150 211 40 45 Sleeper Class M/Exp 200 124 20 30 Sleeper Class Ordy 200 78 20 -- II Class M/E 50 30 15 15 II Class Ordy Non- Suburb 10 10 15 -- II Class Ordy. Suburb 10 5 -- -- Note:- 1. Above Minimum fare is applicable for Adult and Child passenger, however not applicable for PTO & concessional fare. 2. Children under 5 years of age will be carried free of charge. 3. In unreserved classes children of the age of 5 years and under 12 years of age will be charged half the adult fare. 4. In reserved classes if child wants berth then fare will be equal to adult fare 5. In case of reserved chair cars full adult fare is applicable for children. 10 6. There are two types of fare as per season for 1AC & 2AC. However fare for popular trains remain same as per peak season through out the year. 7. Popular trains; The criteria to be adopted by the concerned zonal railways for identifying train as popular train is given below: i. All Rajdhani Express trains; (ii) All Shatabdi Express trains; (iii) All Duronto Express; (iv) All special trains, which are not in Time Table but are run by Railways to clear passenger rush from time to time; (v) All trains, whose occupancy in 3AC, 2AC and 1 AC classes (taken together) in the previous financial year has been more than 60% (59.5% or more). (vi) In those trains where utilization in even one direction is 60% or above whereas in the return direction it is less than 60%, still these trains will be considered as popular trains in both directions Minimum fare for Rajdhani, Shatabdi, Jan Shatabdi & Garibrath Trains. Minimum Minimum Reservation fee Supplementary Class distance fare‍(Rs.) (Rs.) charge (Rs.) (km) Rajdhani Express IAC/Busy Season 300 1215 60 75 IAC/Lean Season 300 1145 60 75 2AC/Busy Season 300 718 50 45 2AC/Lean Season 300 695 50 45 AC III Tier 300 510 40 45 Economy AC 300 470 40 45 Shatabdi Express AC Executive 50 386 60 75 AC Chair Car 50 172 40 45 Jan Shatabdi Express AC Chair Car 50 172 40 45 II Class Sitting 50 40 15 15 GaribRath Express AC III Tier 100 154 40 45 AC Chair Car 100 122 40 45 11  Yuva Trains Minimum Minimum Reservation Supplementary Class Distance (km)‍ Fare (Rs.)‍ Charge (Rs.) ‍ Charge (Rs.) ‍ Yuva Passengers ‍‍ 100 122 40 45 Non-Yuva 100 122 40 45 Passengers ‍‍ For Yuva Passengers, maximum fare up to the distance 1500 km will be Rs.560 including Base fare, Reservation charge & Supplementary charge and Rs. 743/- up to 2500 Km. Minimum Fare of Monthly Season Ticket Monthly Minimum Distance Class Min. Fare (Rs.) Supplementary Charge (Rs.) First 10 km 325 675 Second 10 km 100 225 Rounding off of fare – 1. Fare for Mail / Express will be rounded off to next five rupees. 2. Fare of Season Ticket will be rounded off to next 5 rupees. 3. At the time of refund, Cancellation charges will be rounded off to next 5 rupees. Telescopic Fare - If a ticket for a definite distance is purchase in two or more parts, the passenger has to pay more and if ticket is purchased in single part the fare will be less and such advantage from the ticket in single part is called as telescopic fare. Note: When journey extended in the train, no telescopic benefit will be given. Inflated/Adjusted distance - On Central Railway, distance of Neral - Matheran section is inflated according to traffic. The actual distance of this section is 21 kms. Traffic Distance Passenger Traffic 126 Kms Luggage Traffic 63 Kms Parcels Traffic 147 Kms Goods Traffic 189 Kms Calculation of fare for distance beyond 5000 km: - 1. Fare table has been published for distance up to 5000 Kms. 12  2. For calculation of fare for beyond 5000 kms, 5000 kms will be deducted from total distance. 3. Fare for 5000 kms will be taken from fare table. 4. 50-50 kms part will be made of remaining distance. 5. For each part the fare will be levied as under and it will be added to fare of 5000 kms. Sr No Class Fare – Per 50 Km or part in Rs. 1 AC Ist 80 2 AC II tier 47 3 Ist Class M/Exp 45 4 AC III Tier 32 5 AC Chair Car 27 6 Sleeper M/Exp 13 7 IInd M/Exp 08 8 Ist Class Ordy 41 9 Sleeper Class Ordy 09 10 IInd Class Ordy 05 Combined Fare – Combined tickets are issued where same class of the accommodation or same train is not available throughout distance. Fare for this ticket will be calculated as under. – 1. Fare for the entire distance for travel in higher class / train will be calculated. 2. Fare for the entire distance for travel / train in lower class will be calculated. 3. Both fares will be added. 4. Fare of higher class will be calculated, for entire distance. Note: - 1. If the upper class fare for entire distance is less than the combined fare, then less fare will be collected. 2. All rules like minimum fare, rounding off of fare, Reservation charges, Free Allowance etc will be applicable as per higher class. Flexi fare system: The Indian Railways has decided to introduce the flexi fare system for Rajdhani/ Duronto and Shatabdi trains as per details given below:- 1. The base fare for Rajdhani, Duronto and Shatabdi class of trains will be on flexi fare system. 2. The base fares will increase by 10% with every 10% of berths sold subject to a prescribed ceiling limit as indicated in the table below. 3. There will be no change in the existing fare for 1AC and EC class of travel. 4. In the tables given below ‘X’ stands for the present base fares. 13  5. Fare Structure of Rajdhani and Duranto Category of Trains Charges % of10% 10% 10% 10% 10% 10% 10% 10% 10% 10% berths 2S 1 X 1.1 X 1.2 X 1.3 X 1.4 X 1.4 X 1.4 X 1.4 X 1.4 X 1.4 X Sleeper 1 X 1.1 X 1.2 X 1.3 X 1.4 X 1.4 X 1.4 X 1.4 X 1.4 X 1.4 X 3 AC 1 X 1.1 X 1.2 X 1.3 X 1.4 X 1.4 X 1.4 X 1.4 X 1.4 X 1.4 X 2 AC 1 X 1.1 X 1.2 X 1.3 X 1.4 X 1.4 X 1.4 X 1.4 X 1.4 X 1.4 X 1 AC ( *N/A ) 1 X 1 X 1 X 1X 1X 1X 1X 1X 1X 1X X = Base Fare Fare Structure of Shatabdi Category of Trains Charges % of10% 10% 10% 10% 10% 10% 10% 10% 10% 10% berths AC- CC 1 X 1.1 X 1.2 X 1.3 X 1.4 X 1.4 X 1.4 X 1.4 X 1.4 X 1.4 X EC ( *N/A ) 1 X 1 X 1 X 1X 1X 1X 1X 1X 1X 1X X = Base Fare 6. Other supplementary charges like reservation charges, superfast charge, catering charges, service tax etc., as applicable shall be levied separately. 7. Vacant berths left at the time of charting would be offered for current booking. 8. Tickets under current booking shall be sold at the last price sold for that class and other supplementary charges like reservation fee, superfast charges, catering charges, service tax etc., as applicable shall be levied in full. 9. The information should also be displayed to the passenger during the booking in case the fare of lower class becomes higher than the higher class to exercise option to travel by the higher class. 10. The last price for every class of tickets for the particular train should be printed in the reservation chart / HHT for the purpose of charging of difference of fare in the train or charging the passengers of the train without ticket etc., 11. The operation of various quotas available in these categories of Trains shall be as under: a) Tatkal Quota: The present limit of berths set aside for Tatkal quota in these trains shall be operated as per the existing guidelines. However, no additional charges as “Tatkal charges” will be levied. The berths assigned under the Tatkal quota shall be booked at the rate of 1.5 times of the base fare for all classes (2S, SL, 2A, 3A and CC) except 1AC and EC. Other supplementary charges like reservation fee, superfast charges, catering charges, service tax etc., as applicable shall be levied in full. 14  b) There shall be no Premium Tatkal Quota in these train services. 12. Concession: Normal concession as applicable for respective concessional ticket will be admissible on the base fare of the ticket at each stage as per the table above. 13. Refund Rules: There will be no change in the existing refund rules. 14. Other Charges: There shall be no change in charges for reservation fee, superfast surcharge etc. Such charges, wherever applicable, shall continue to be levied additionally as per existing instructions. 15. Service tax will continue to be levied as applicable as per instructions issued in this regard. 16. All other rules and conditions pertaining to the above category of trains shall be continued without any change. Rules for Booking of Luggage - 1. Passenger must have proper ticket or pass. 2. Free allowance will be granted according to the class. 3. Passenger can book luggage in two ways. a. In Passenger compartment – Luggage can be booked up to the maximum permissible limit, after deducting the free allowance charges will be collected at 1.5 times of the “L” scale on remaining weight. Minimum charges will be Rs. 30/- Minimum chargeable distance is 50 Kms Minimum chargeable weight is 10 kgs b. In Brake Van - There is no maximum limit for booking of luggage in brake van. Charge will be collected at “L” scale( except in S-scale train). If the luggage is booked on Railway Risk, then charges will be collected at 1.5 times of the prescribed scale. 4. Forwarding note should be filled in as per rule. 5. Endorsement will be done on Journey ticket. 6. Luggage should be booked at least 30 minutes before schedule departure of the train. 7. 2% development surcharge will be collected on booking of luggage. 8. In the passenger compartment, the luggage is allowed up to the maximum permissible limit. If in excess, will be carried in brake van. 9. If livestock is booked in brake van on Railway risk rate then it will be charged at 1. 50 times of “L” Scale. 10. Free allowance will not be granted when luggage booked in brake van and charges will be collected at luggage rate. If luggage is booked in “S” scale nominated trains charges will be collected at “S” scale. Minimum charges will be Rs. 30/-. 11. Passengers who have advance reservation, they can book their luggage maximum 24 hours in advance, excluding the date of scheduled departure of the train. 15 Maximum dimension & weight of a package in luggage- a. In passenger compartment : Class Dimension All classes (Except AC 3 tier and 100 cm  60 cm  25 cm AC Chair Car) Air Conditioned 3 tier 55 cm  45 cm  22.5 cm Air Conditioned Chair Car 63 cm  37 cm  20 cm b. In break Van Gauge Maximum weight Dimension BG 1.5 Qtl. 2  1.5  1.25 meter MG 1.5 Qtl. 2  1.5  1.25 meter NG 1.25 Qtl. 1.5  1.07  1 meter c. Maximum limit for booking of Luggage in parcel van/vp I) On Ac and FC tickets Non Household effects-500 kg Household effects- 1000 kg II) On Non Ac class tickets Non Household effects-300 kg Household effects- 500 kg III) If household consignment is more than the above prescribed limit on account of transfer cases, a certificate in this regard may be obtained for relaxation in booking of household consignments as luggage and the same may be booked beyond the above prescribed limit with the permission of CPSR (commercial supervisor). Articles not accepted as Luggage: - IRCA Coaching Tariff No. 26, P-I, V-I, Rule No. 505 16 1. Offensive Articles such as Wet skin, leather etc. Exception - Wet skin booked on owner risk will be accepted, when packed in air tight box. 2. Dangerous, explosive & Inflammable Articles and & empty gas cylinder. Exception - Safety cinema film, Safety cartridges, small oxygen cylinder with sick passenger. Empty gas cylinder can be carried in break van but it is not permitted in compartment with passenger. 3. Oily articles such as Oil, Ghee and Paints etc. Exception Ghee up to 20- kg, securely packed in tin is permitted with the passenger. 4. Dry grass, dry leaves scrap papers. 5. Acid and other corrosive substances which are mentioned in IRCA Red Tariff. 6. Dead poultry or game. Articles which are carried free - IRCA Caching Tariff No. 26, P-1, VOL-1, Rule - 514.2 Class Articles carried free AC-I, AC-II, FC Tiffin carrier, Small hand bag / briefcase, Umbrella, walking stick, water, Ice-box Other classes Tiffin carrier, Umbrella, walking stick, water Free Allowance, Marginal Allowance and Maximum Permissible Weight In Various Classes/ Compartment: Free Marginal Maximum Permissible Weight in Compartment Class Allowance Allowance (Inclusive of Free Allowance) AC I 70Kgs 15Kgs 150Kgs AC II 50Kgs 10Kgs 100Kgs First Class 50Kgs 10Kgs 100Kgs AC III 40Kgs 10Kgs 40Kgs AC Chair Car 40Kgs 10Kgs 40Kgs Sleeper Class 40Kgs 10Kgs 80Kgs IInd Class 35Kgs 10Kgs 70Kgs Soldier Ticket 40Kgs 10Kgs Ist Class Season Ticket 15Kgs 05Kgs II nd Class Season Ticket 10Kgs 05Kgs Ist Class White Pass 140Kgs 15Kgs Ist Class Green Pass 70Kgs 10Kgs IIndclass Pink Pass 50Kgs 10Kgs IInd A class Yellow Pass 50Kgs 10Kgs Note:- 1. Free allowance on child ticket is granted half of the above weight. 2. Marginal allowance on child ticket is granted of half of the above weight. 17  3. Maximum limit on child ticket will be 50 kg. (except in AC-3 and AC-Chair car) 4. Free allowance is included in maximum weight which is to be carried in compartment. Calculation of weight by measurement:- If the actual weight of packages is less and size of package is big, charges will be collected on the actual weight or weight ascertained by measurement, whichever is more. The formula for calculating weight by measurement of the packages is as under:- 28 cubic decimetre or part thereof = 4 kg. Formula for calculation of volume: For Cylindrical packages : r2 h For Conical packages : 1/3 r2 h Booking of bulky articles:– IRCA coaching Tariff No. 26, P-1, V-1, Rule No. 504. 1. A package whose actual weight is above 100 kg, or the actual weight is less than 100 kgs, but outside measurements exceeding 100cm 100cm 70 cm, is known as bulky articles. 2. However, if one of the dimensions of package is exceed by 10% of measurement prescribed above but weight is within 100 kgs such article will not be treated as bulky. If the weight calculated is more than 100 kg, it will be treated as bulky article. 3. No free allowance will be granted on these packages and it will be charged at double the normal rate. 4. These articles will be carried in brake van only. 5. The chargeable weight of two/three wheeler is more than 100 kg is not bulky articles. Booking of Oxygen cylinder with sick passenger in compartment:– IRCA coaching Tariff No. 26, P-1, V-1, Rule No.514.2 (a) 1. Oxygen cylinder with supporting stand with patient under Medical certificate can be permitted to be carried as luggage in the compartment irrespective of class. 2. Medical attendant or nurse is not necessary. 3. Free allowance will be granted. Booking of Television:- IRCA CT No. 26, P-1, V-1, Rule No.505 (Note No. 4) 1. One portable Television per passenger is permitted in compartment. 18  2. Charges will be collected on actual weight or weight calculated by dimension, whichever is more. 3. Free allowance will be given. 4. When there are more than one Television sets, no free allowance will be given. 5. Big size Television can be booked in brake van only and charges will be collected on actual weight or weight calculated by dimension, whichever is higher. 6. If detected in passenger compartment, it will be charged six times the luggage rate, without giving free allowance for the total distance. Minimum charges will be Rs. 50/-. Booking of Computer:- [IRCA Coaching Tariff No. 26, P-1, V-1, Rule No.505 (08) 1. One personal computer with its accessories is permitted with passenger in his compartment. 2. Free allowance will not be given. 3. Monitor and CPU can be carried separately and key board and UPS should be carried in the suitcase. 4. Portable TV set is not permitted to be carried along with a personal computer. Booking of Statues of Different Stones:- IRCA CT No. 26, P-1, V-1, Rule No.505 (Note No.5) 1. Statues of different types of stones may be allowed in the passenger compartment 2. Free allowance will not be given. 3. Dimension of the package should not exceeds 26 inches 15 inches 12 inches. 4. Maximum permissible weight of the package should be 50 kg. Booking of Musical Instruments:- IRCA CT No. 26, P-1, V-1, Rule No.505 (Note No. 4) 1. One musical instrument per passenger is permitted in compartment. 2. Charges will be collected on actual weight or weight calculated by dimension, whichever is more. 3. Free allowance will be given. 4. If there is more than one musical instrument, no free allowance will be given. Booking of Tricycle:- IRCA CT No. 26, P-1, V-1, Rule No.505 (Note No. 4) 1. One Tricycle per passenger is permitted in compartment. 2. Maximum chargeable weight is 20 kg. 3. Free allowance will be given. 4. If there is more than one tricycle, no free allowance will be given. 19 Booking of Invalid Chairs for All Categories of Handicapped Person IRCA CT No. 26, P-1, V-1, Note to Rule No.506.1 & 506.2 1. Invalid chairs, children’s push chair, wheelchair, perambulator, hand operated auto tricycles- collapsible or non-collapsible, motorized tricycle, motorized tri-wheeler moped / scooter belonging to all categories of handicapped persons can be carried free when owners are travelling. 2. The above mentioned chair or vehicles can be carried with the passenger in his compartment with the consent of fellow passengers, provided that they can be folded and taken in the compartment. 3. The chairs / vehicles which cannot be carried in compartment, they will be carried in the Brake van. 4. The certificate from Government doctor is compulsory. Booking of Un-foldable cot:- IRCA Coaching Tariff No. 26, P-1, V-1, Rule No. 513 1. These can be carried only in brake van. 2. Free allowance is not granted. 3. Minimum chargeable weight is 40 kg. 4. If detected un-booked with passenger in the compartment, it will be charged six times of ‘L’ scale upto the point of detection, and for onward journey it will be transferred to brake van and normal freight will be collected on 40 kg. as per applicable scale. Minimum charges will be Rs 50/-. 5. If detected un-booked at the destination station, charges will be collected six times of ‘L’ scale , minimum charges will be Rs. 50/- Booking of Vehicles - Minimum chargeable weight of vehicles are as under:- Vehicles Chargeable Weight Cycle 40 Kg Tricycle 20 Kg Moped/Scooter/Motorcycle a. Up to 60 CC 100 Kg b. More than 60 CC & less than 350CC 200Kg c. 350 CC and above 250Kg Auto rickshaw 600 Kg Cycle Rickshaw 150 Kg Children’s Cycle 20Kg Perambulator (Foldable) 20 Kg Perambulator (Unfold) 75 Kg Chair for disables (Foldable) 150Kg 20 1. The above mentioned vehicle cannot be carried in the passenger compartment. Exception: - Child tricycle, invalid chair. 2. Free allowance will not be granted on vehicles. Exception: - Child tricycle. 3. The detachable fittings should be packed separately, 4. If detected un-booked with the passenger in the compartment, it will be charged 6 times the normal rate, for entire distance of the ticket. PARCEL Definition: The articles which are carried by passenger trains or parcel trains are known as parcels. For Parcel Traffic - Minimum chargeable distance - 50 kms. Minimum chargeable weight - 10 kgs. Minimum freight - Rs. 30/- Parcels scale- (a) From 2006 following Parcels scale are in force: Scale Type of Service Type of Train R Rajdhani Parcel Service Chief Commercial Manager of owning P Premier parcel service railway of the concerned train decide and notify the scale of train for charging of S Standard Parcel Service parcel every year on the basis of its parcel space utilization. (b) New trains, if not notified by CCM will be charged at scale “P” for the first year for booking of parcel. Maximum weight and dimension for acceptance of parcel IRCA Coaching Tariff No. 25, P - I, V – III, Rule No. 209 Maximum weight and dimension for booking of a parcel package is as under : Gauge Maximum Dimension weight BG 150 kgs 2.0 mtr 1.5 mtr 1.25 mtr MG 150 kgs 2.0 mtr 1.5 mtr 1.25 mtr NG 125 kgs 1.5 mtr 1.07 mtr 1.00 mtr 21  Parcel charges will be collected on actual weight or on weight calculated on the basis of dimensions, whichever is higher. Formula for calculation of weight – 28 cu. Deci mtr or part = 4 kg. Formula for calculation of volume: a. For Cylindrical packages : r2 h b. For Conical packages : 1/3 r2 h Booking of Bulky Articles - IRCA Coaching Tariff N. 25, P - I, V - III, Rule - 504 1. Package whose actual weight is more than 100 kg or the actual weight is less than 100 kg, but the dimension of the package is more than 100 x 100 x 70 cms. is known as bulky article. 2. If any one side of the package is exceeding up to 10% of the dimension mentioned above and the weight calculated by dimension is less than 100 kg that package will not be treated as bulky article, i.e. if the weight exceeds 100 kg it will be treated as bulky article. 3. No free allowance will be granted on such package and will be charged at two times of the normal rate. 4. Bulky articles will be carried only in brake van. Outsourcing of Ticket sales Booking on Mobile and Laptop This service is available on railway web portal: www.indianrailways.gov.in. and www.irctc.co.in. Mobile and laptop holders with internet facility can take advantage of this facility. The service charges will be Rs.5 / - per ticket for the lower class and for the higher class will be Rs.10 / - per ticket. Payment of fare will be made by credit card debit card. After booking and payment, mobile reservation message and virtual reservation message will be issued. ticket will be booked on personal ID only. The service time of 00:30 to 23:45 hrs. per month Max 6 tickets can be booked on one ID. Tickets can be booked for general passengers, Tatkal & senior citizens. Other concessional tickets will not be issued.. Passenger should submit Photo ID during the journey along with Mobile Reservation message or virtual reservation message. Otherwise receipt will be issued for a fine of Rs. 50 per per ticket. The cancellation will be ONLINE BEFORE preparation of CHART, after the charting, online ticket deposit receipt will be issued. Change of Boarding point or name change will be done in the reservation office. 22 Mobile Ticketing / 'UTS on mobile':- 1. The UTS onmobile' app is developed in-house by Centre for Railway Information Systems (CRIS). 2. The UTS onmobile' Application is available for both Android and Windows smartphone. Users can download this app from Google Play Store or Windows store free of cost. 3. First the passenger will get registered by providing his/her mobile number, name, city, default booking train type, class, ticket type, number of passenger and frequently travelling routes. 4. Upon successful registration, Railway Wallet (R-Wallet) will be created automatically with zero balance to the passenger. There will be no extra cost for creating R-Wallet. 5. The R-Wallet can be recharged either at any of the UTS counter or through recharge option available in the https://www.utsonmobile.indianrail.gov.in website. 6. The passengers are allowed to book normal (non-concessional) journey/return suburban tickets. 7. Currently, Paperless Ticket can be booked for Journey Ticket, Season Ticket and Platform Ticket. Platform Ticket booking is allowed for some selected stations only. 8. In case internet connection of the mobile is not up, then ticket booking is not allowed. 9. No advance ticket booking is allowed. (i.e.) The journey date will always be current date. 10. Geo-fencing limit has been wiped out. 11. Paperless Ticket: i. The passenger can book paperless Journey Ticket, Season Ticket and Platform Ticket through mobile application and ticket will be delivered in the mobile application itself. ii. The passenger can travel without taking hardcopy of the ticket. iii. Whenever Ticket Checking Staff asks for ticket, the passenger will use 'Show Ticket' option in the app. iv. The smartphone should be GPS enabled to book paperless ticket. v. The paperless tickets are not allowed for cancellation. vi. The journey should commence within one hour after booking paperless ticket. vii. The Season ticket can be issued/ renewed from mobile application and it will be valid from the next day of booking the ticket. No need of GPS for issue/renewal of Season Ticket. viii. Platform Ticket can also be booked from mobile application. ix. In case passenger is not able to show the ticket on mobile then it is considered as ticketless travel. 12. Paper Ticket: i. The passenger can book ticket through the mobile app. On booking of ticket, he/she will get Booking ID along with other ticket details. ii. The booking details will also be available in booking history. The booking ID will also be conveyed through an SMS. 23  iii. After booking Paper ticket, Passenger can go to the journey originating (source) station to take ticket print out from any of the ATVM there, by entering his/her registered mobile number and booking ID. iv. The Journey is valid only with printed ticket. v. The cancellation of Paper ticket is allowed either at the counter after printing the ticket or through the app before printing the ticket. However, in both the cases, cancellation fee is applicable. vi. The journey should commence within one hour after printing paper ticket in the kiosk. 13. For detailed help, visit website "https://www.utsonmobile.indianrail.gov.in". Jan Sadharan Ticket Booking Sevak (JTBS) - JTBS are nominated by Railway Administration for issuing tickets through UTS. Main Features - 1. The age of applicant should be minimum18 years. 2. Character certificate should be issued by District Magistrate / Additional District Magistrate. 3. The work place should be approachable. He should have his own landline phone. Applicant should be a local person. 4. JTBS should deposit the maximum amount equivalent to his 15 days daily average transactions during the previous financial year but not less than the prescribed amount of Rs, 10000. In case of newly appointed JTBS, the limit can be decided by Zonal railways with the approval of Associate Finance. 5. Only one application will be accepted from one person. 6. He will issue only cash tickets. 7. He can renew season ticket @ Rs 5 /- per passenger. 8. JTBS will charge Rs.2 /- per passenger as commission. 9. He will not issue tickets from station premises. 10. He will have to furnish daily, periodical and monthly reports to the serving station. 11. Initial period of contract will be 3 years, which can be extended for another 3 years, after that annual renewal is also permissible on satisfactory performance of JTBS. 12. Each side can terminate contract by giving a notice of one month. 13. One additional counter is permitted, if the average sale of tickets is more than 800 per day for a month. 14. Appointment :- 24  i. Selection committee will consist of 3 officers. ii. Any application may be rejected without citing any reasons. iii. Application shall be given on prescribed form to nominated officer. iv. Application may be sent by registered post or by hand v. Following documents must be enclosed with application- a. Educational certificate b. Address proof c. Proof of telephone d. Residential certificate e. Supporting document in regard of ownership of premises f. Sketch showing approach to premises g. Certificate to claim reservation quota h. Character certificate from police department. Station Ticket Booking Agent (CC-04/2022 ) : 1. Objective: oppointment of STBA on "NSG-4, NSG-5, NSG-6 and SG-3" category stations to minimise the working of ticket booking from Station Master so that he can concentrate on train operating work. 2. Appointment of commission agents for issuance of tickets through UTS at 'NSG-4, NSG-5, NSG-6 and SG-3' category stations. Where STBA is appointed, there will be no booking clerk. 3. Only UTS ticket is issued by STBA. 4. Zonal Railways can also impose duty in shifts depending on the local condition. 5. Where there is UTS cum PRS, the work of UTS will be done by STBA and PRS will be run by SM. 6. The JAG committee (commercial, operating, accounts departments of concerned division) will submit its report to the DRM. Earnest Money (EMD) :EMD category of station NSG-6 Rs. 2000 NSG-5 & SG-3 Rs. 5000 NSG-4 Rs. 10,000 7. Security deposit- 25  category of station Security deposite NSG-6 Rs. 10,000 NSG-5 & SG-3 Rs. 25000 NSG-4 Rs. 50000 8. The appointment of STBA will be done by the Divisional Committee (Commercial, Operating, Accounts Department) of Assistant Scale Officer. 9. Commission- Slabs Monthly Sale Turnover Minimum Commision(%) (in Rs) Slab 1 – 1 to 20,000 25% (Minimum commission Rs. 2500) Slab2 20001 to 100000 15% Slab 3 Over 100000 04% (in NSG-5 and NSG-6, SG-3) and 2% in NSG-4 or the rate quoted whichever is lower. 11. Eligibility for Selection: a. The applicant should be a resident of the Tehsil or Division in which the station is situated. b. Applicant's age should be 18 years and 10th pass. The educational eligibility can be reduced by the Senior Divisional Commercial Manager. c. Selected candidate will have to produce police certificate. d. No Railway employee who has been removed and dismissed shall not be accepted on the ground of doubtful integrity. e. Income Tax Return of the last 3 years and photocopy of PAN card will have to be submitted. 12. Operational method of STBA – STBA can be fined Rs 2000 per day for his absence and Rs. 500 fine may be imposed for public complaint against him. 13. Tenure - 3 years on NSG5 & NSG6 and one year on NSG4 & SG3 14. Either Railway or STBA can cancel the agreement by giving 30 days notice of termination. 26  15. The cost of software, hardware, maintenance, stationery etc. will be borne by the Railways. The location will be provided free of cost by the Railways. 16. Cannot sublet. In case of death, it will be transferred to the legal heir. 17. Tickets will be issued against cash only. 18. Non-Issue, Cancellation, and Concession tickets will be issued only after authorized endorsement by SM / ASM. Y.T.S.K. – Yatri Ticket Suvidha Kendra 1. UTS-cum-PRS centre established through PPP (Public Private Partnership) will be called YTSK. 2. Eligibility: i. All authorized train ticket agents, who have 5 years of experience. ii. Applicant must have furnished office outside the railway premises. iii. There is no criminal case on the applicant. iv. In the past, the applicant's license has not been terminated by the Rlys. v. Copy of Pan card and last 3 years IT- returns should be submitted. 3. Applications will be scrutinized by the committee of three JAG officers (Junior Administrative Grade) (1-commercial, 1-finance, 1-other) 4. Other Conditions: i. The cost of software, hardware, maintenance, non-ticketing stationery and operation staff etc. will be borne by the party. ii. The licensee will have to hire two data / communication channels. iii. System access charges of Rs.1.6 lakhs per terminal will be paid by the licensee to the Railways. iv. Ticket Roll will be given free of charge. Penalty charges will be levied as per normal rules after losing ticket / tickets. 5. Time of work: General Reservations: 08:10 to 22:00 (on ARP days) 08:00 to 22:00 (Except ARP days) Tatkal Booking: Upper Class from 10:10 and lower Class 11:10. 6. Registration fee: After allotment, Rs.5 lac (non-refundable) 7. Security Deposit : 2 lakh.per ports, but maximum Rs. 5 lakh. 27 8. Advance Deposit: Min Rs 5 lakh per counter, but tickets can issue upto the value of 4.5lakh rupees. Up to a maximum of Rs 1 crore can be deposited. 9. License Fee:5000 per counter per year 10. Duration: 3 years and thereafter on satisfactory performance can be extended for 1 year. 11. Service Charges (Commission): Second class & sleeper class: 30 / - per passenger, Other categories: 40 /- per passenger, 50% of the above charges will be taken as service charges for cancellation.1 rupee per passenger for UTS ticket. 12. Revenue Sharing: There will be no sharing of shares for UTS Tickets. For reserved tickets, 25% of the service charges taken by the licensee will be deposited in the Railway account. PASSENGER PROFILE MANAGEMENT SYSTEM (PPMS):- All the zonal Railways have launched the PPM Project. The work of rationalization of trains has to be undertaken so as to enhance the occupation of trains and augment the passenger earning.All possible steps have to be taken to achieve augmentation in passenger earnings. There are certain points on which time bound action plan is required to be drawn up for taking urgent action. These items are as follow. 1. Strengthening PPM system 2. Effective monitoring of class wise occupancy of passenger trains and developing a computerized reporting system on the line of freight loading. 3. Effective measures for utilization of available coaching stock including increasing the number of coaches in well patronized trains. 4. Review of train timings of such trains which have poor patronization. 5. Controlling ticketless travel. 6. Ensuring easy available of tickets by installation of ticket vending machines, UTS, PRS.etc. 7. Overcoming shortage of ticket checking staff. 8.Augmenting trains up to 24 coaches and developing adequate terminal facilities for them. 9. Speeding up of trains and conversion of mail /express trains in superfast trains. 10. Review of lie over rakes. 11. Rationalization of procedure for train examination. Running of Special Trains Rajdhani Express:- 1. These train runs from national capital to state capitals. 28 2. The fare structure is given separately in fare table which dose not includes other charges i.e. reservation fee, supplementary charges; catering charges. All other charges will be levied as per Rule. 3. Fare will be rounded off in next 5 rupees. 4. Three classes are available in this train - AC first, AC-2 tier and AC-3 tier. 5. Maximum permissible speed is 130 kmph for Rajdhani Exp. 6. All Rajdhani trains are popular trains. Shatabdi Express:- 1. These trains started in Nehru birth centenary year. 2. The fare structure is given separately in fare table which do not includes other charges i.e. reservation fee, supplementary charges; catering charges. All other charges will be levied as per Rule. 3. Fare will be rounded off in next 5 rupees. 4. Two classes are available in this train - AC Executive and AC Chair car. 5. No concession will be granted in these trains except - Sr. Citizen, Doctor, Military and Press Correspondents. 6. AC Executive Class is treated equivalent to AC Ist for collection on charges. 7. Maximum permissible speed is 150 kmph for Shatabdi Exp. Duronto Express: 1. This non-stop service is started between selected cities. 2. Fare is collected on point to point basis which includes catering charges. Other charges will be levied as per rule. 3. Some Duronto express are fully Air conditioned and some are partially Air conditioned. 4. There are 5 classes available in this train. AC first, AC-2 tier, AC-3 tier, AC-3 tier Economy Class and sleeper. 5. Fare will be rounded off in next 5 rupees. 6. Pass and PTO holders are not allowed to travel in these trains. 7. No concession is granted. Exception - Senior citizen. 8. Bed rolls are supplied in Sleeper class also for which charge at the rate of Rs 25/- per Bed roll is collected at the time of reservation itself. Garib-Rath Express:- 1. First Garibrath train ran between Saharsa and Amritsar on 04/10/2006. 2. There are two classes in this train : a. GRSL - GaribRath AC 3 tier sleeper b. GRCC - GaribRath AC Chair car 3. Minimum distance for charge will be 100 km. for both classes. 29 4. Base fare is given in the fare table and other charges shall be collected according to rule. 5. Concessions will not be granted. 6. Those PTO and Pass holder who are eligible to travel in AC three tier can travel in this train. 7. Attendant is not permitted. 8. Freedom fighters, complimentary pass holders, and Arjun awardees who is entitle for AC-3 can travel in GaribRath Express. 9. Sitting and former members of Parliament can travel by GaribRath Express. Cost of journey will be collected from Loksabha and Rajyasabha. 10. On demand of passenger bed roll will be supplied on payment of prescribed charges. 11. Rail Travel Coupons (for members of Legislative Assembly and Legislative Council) and District Police Warrants will be accepted. Yuva Trains: 1. Eligibility- Applicable to Unemployed persons between age 15 to 45 years on production of following documents : a. Certificate issued under National Rural Employment Guarantee Scheme (NREGS). b. Valid registration certificate issued by a Govt. run employment exchange. 2. Tickets will be issued on production of original certificate, a photocopy of which should be retained. 3. Original certificate should be carried during travel. 4. Class: AC Chair car. 5. Minimum chargeable distance - 100 kms. 6. Fare structure - a. Separate base fares notified for Yuva and Non Yuva passengers. b. Others charges will be levied as per rule. c. Total chargeable fare for Yuva passengers inclusive of all charges should not exceed Rs 500/- upto 1500 kms. & Rs 643/- upto 2500 kms. d. No concessions are granted. 7. Reservation : a. Initially 10% of total coaches will be earmarked for Yuva and remaining for Non Yuva passengers. b. Separate waiting list is maintained for both categories. c. If there is waiting list in both categories, unutilized quotas will clear waiting list in the order of first general and then Yuva. d. After chart preparation there will be no concept of Yuva for charging fare. 8. No tatkal quota. 30 9. Normal cancellation rules will be applicable.If Yuva passenger is not able to produce original certificate during journey, difference of Yuva fare and Non Yuva fare inclusive of all surcharges in full will be recovered. Din Dayalu Coach: 1. To improve quality of travelling in general class, modern unreserved coach ‘DeenDayalu’ with facilities like potable drinking water, mobile charging points and bio-toilets among others to be used in mail and express trains. 2. DeenDayalu coaches will run in those routes which have heavy demand for getting seats. 3. Besides the water filtration system to provide potable water, the coach is equipped with provision of cushioned luggage racks, additional hand hold in doorway area and coat hooks. 4. Facilities in these coaches like charging points, dustbins, more space for keeping luggage, aqua guard-like facilities. Estimated to cost about Rs 81 lakh per coach, about 700 such modern coaches will be manufactured in the current fiscal. 5. Painted with z-shaped orange colour bands and anti-graffiti coating, there will be toilet occupation indication display board and water-level indicator in the coach. 6. LED lights, fire extinguishers with anti-theft arrangement, interior panelling with aluminium composite panels. SUVIDHA TRAINS: 1. Only confirmed and RAC tickets will be issued on these trains and 10% of total No. of berth will be booked under waiting list ticket. 2. Advance Reservation Period is maximum 30 days and minimum 10 days. Tickets for the trains will be available at railway reservation counters as well as online (on the IRCTC website). 3. Fare for these trains is more than that of normal trains; the minimum fare being in the same range of Tatkal fare for the particular class. 4. Fares would increase after booking of every 20 per cent of seats/berths, subject to maximum three times of Tatkal fare. 5. There are no concessions/discounted fares for children and senior citizens 6. Supplementary charges like reservation charge, superfast charge and service tax shall be levied separately. 7. Passengers have to produce an identity card during the journey for verification. 8. Normal/general cancellation and refund rules shall be applicable. 31  9. Thereafter Cancellation of the tickets is not permitted. However, in case of exceptional circumstances, full refund of the fare shall be granted across the counter or directly credited to the customer's account, depending on the mode of booking. Antoday Trains: 1. The first service has been started on March 19, 2017 between and Lokmanya Tilak Terminus and Tatanagar. 2. Antyodaya Express is completely Unreserved/General coaches designed by Indian Railways. These are going to be overnight trains. Antyodaya Express was proposed in 2016 Railway Budget of India which will operate on peak routes having more rush. 3. These trains will feature completely Unreserved/General coaches Charging ports for charging electronic devices such as mobiles, laptops etc. Bio toilets in compartments 4. The exterior of coaches will have a futuristic look with the use of Vinyl sheets 5. Safety measures in compartments such as introduction of smoke alarms and CCTV cameras Aqua guard Water Vending machines, Coat hangers and Braille Indicators present. Humsafar Express: 1. First Services: The first service has been started on 16 December 2016 between Gorakhpur and Anand Vihar. 2. Humsafar Express are completely 3-tier AC sleeper trains designed by Indian Railways. These are going to be overnight trains. 3. These trains will feature side curtains on the corridors like 2AC which were removed from 3- tier AC sleepers. 4. LED screen display to show information about stations, train speed etc. and will have announcement system as well. 5. Vending machines for tea, coffee and milk is available in these trains. 6. Charging ports for charging electronic devices such as mobiles, laptops etc. are available. 7. The berths will more comfortable than the previous 3-tier AC sleeper rakes. 8. Bio toilets are available in compartments. 9. The exterior of coaches will have a futuristic look with the use of Vinyl sheets. 10. Safety measures used in the compartments such as introduction of smoke alarms and CCTV cameras. 11. If passenger brings his own food, he can keep it warm or cold as the train has a heating chamber as well as a refrigerating box. 12. Each and every coupe and side berth having curtains to maintain privacy. 13. Providing with new khadi bed rolls. 32 Tejas Express: 1. Tejas is an Indian class of trains manufactured at the Rail Coach Factory, Kapurthala. 2. Tejas trains are equipped with hi-tech facilities such as personal video screens, Wi-Fi, coffee vending machines LED boards, and Braille displays. 3. Tejas Express, one of the most awaited promises of Railway Budget 2016, is all set to start playing on the Surat to Mumbai route in the next financial year, after that Delhi - Chandigarh Tejas and Delhi - Jalandhar Tejas will be launched. Railway Minister Suresh Prabhu, on a recent visit to Surat, announced that Tejas Express will start running between the two cities soon. 4. Tejas Express, which is currently being manufactured, has been envisioned as a luxury train service. 5. The train will run at a maximum speed of 130kmph, and will boast of multiple features aimed at enhancing passenger comfort during short journeys. Uday Express Trains: 1. Uday Express trains are supposed to be high-capacity Air Conditioned Double Decker trains to be run on important routes that experience heavy loads. But we already do have AC DDs, and these trains don’t seem to be those but a different product because 2. Uday trains seem to include both overnight and daytime services. More details of these trains, including their rakes and accommodation types are not available anywhere right now. Vande Bharat Express : 1. Vande-Bharat express is also known as Train-18. 2. It is an Indian semi high speed intercity Electric Multiple Unit. 3. It is designed and built by Integral Coach Factory (ICF) at Perambur under Make in India inititative over a span of 18 month. 4. The train was named ‘Vande Bharat Express’ on 27th January 2019. 5. It has a driver coach at each end of the train having aerodynamic narrowing at each end. Train 18 has regenerative braking system. 33 CI/CP-2/1.3 Categorization of stations for the purpose of amenities, Passenger Amenities – Minimum, Essential, Recommended and Desirable Amenities, model stations. Categorization of stations: 1. Categorization of stations shall be reviewed after every 5 years. 2. Categorization of the stations has been reviewed in 2022-23 on the basis of passenger earning and / or outward passengers handled at stations for the year 2021-22. 3. The number of station falling under various categories remains same till the next review is done. 4. Basic parameter for Categorization of stations is the passenger earning of each station, from both unreserved and reserved passengers and outward passengers handled at that station. 5. The passenger earnings are to be calculated on the basis of the number of passenger boarding at a particular station (both reserved and unreserved), irrespective of the location from where the ticket has been issued. 6. The data of Passenger earnings is to be collected from PRS, UTS, JTBS and YTSK etc. 7. In order to provide passenger amenities, the stations are categorized in three categories on the basis of Passenger earnings or and / or outward passengers handled at stations: i. Non-Suburban Stations: NSG-1, NSG-2, NSG-3, NSG-4, NSG-5, NSG-6 ii. Suburban Stations: SG-1, SG-2, SG-3 iii. Halt stations: HG-1, HG-2, HG-3 34 Categorization of stations for the provision of passenger amenities:‍‍ Category of Criteria of proposed Criteria of proposed outward the stations earnings passenger handled @ Non-suburban stations NSG-1, >500 crore >20 million NSG-2 >100 crore 10 million20 crore 5 million10 crore 2 million1crore 1 million10 crore 10 million5 lakh 01 lakh 50 Lakh to 2 Crore Two Jr Scale DCM Officers  2 Crore to 2.5 Crore Junior Scale DCM >2.5 Crore to 5 Crore Senior Scale Sr DCM >5 and up to 50 Crore JAG ADRM >50 and up to 100 Crore JAG DRM >100 Crore CCM(FM), CCM(PHOD)/ FA&CAO(T),CPTM AGM 106 13. One day's leave will be given for loading for 30 days. If the train does not run every day, then one day leave will be available after loading of 30 trips. 14. If there is no demand for lease at the originating station of the train for SLR, then the lease can also be leased from the intermediate station. For this, the train halt at that intermediate station must be at least 10 minutes. 15. For this purpose, the Divisional office of the intermediate station will have to give NOC (No Objection Certificate) to the Divisional office of the originating station of the train. This certificate should be issued within 15 days of receipt of the application. 16. The following priority will be giving while tendering - i. From originating station to destination station ii. From originating station to intermediate station iii. From intermediate station to destination station iv. From intermediate station to intermediate station 17. Loading / unloading will be done by the party. 18. Thirty (30) minutes time will be given for loading /unloading of SLR at originating and destination. 19. Three hours for VP will be given for loading and landing. 20. At intermediate stations where the train stops 5 minutes or more, loading/unloading may be permitted. 21. The lease holder can stack the goods 2 hours before departure of the train in case of SLR and it will be 3 hours for the VP. The same time will be available to remove the goods at the destination station. 22. If train departure is 6 A.M. the lease holder can stack the goods after 22 o'clock. 23. Time exemption for stacking and removal of goods at intermediate station is 1 hour. 24. Penal charge for over loading:- a. For SLR: i. If overloading is within Tolerance limit of 5% over PCC :- Normal freight for actual excess weight. ii. If overloading is beyond loading tolerance :- Lump sum leased freight for excess loading + 2 time freight at scale “R” for excess weight from Source to point of detection + ₹.10000/- Penalty per compartment/vehicle. B. For VP: 107  i. If overloading is within Tolerance limit of 1 Tone:- Only Lump sum leased freight for actual excess weight. ii. If overloading is upto 3 Tone :- Lump sum leased freight for excess loading + 2 time freight at scale “R” for excess weight from Source to point of detection + ₹.10000/- Penalty per compartment/vehicle. iii. If overloading is beyond 3 Tone :- Lump sum leased freight for excess loading + 6 time freight at scale “R” for excess weight from Source to point of detection + ₹.10000/- Penalty per compartment/vehicle. 25. Other Rules: i. Lease payment should be paid one day advance of the loading date, on payment on the loading date 5% surcharge will be applicable. ii. 2% DC and 5% Goods & Service Tax(GST) will be collected. iii. Loading manifest along with declaration form will be submitted at loading point by the leaseholder in 4 copies. iv. Photo Identity Card for 3 representatives of leaseholder and free platform permit for labourers will be issued by railway. v. Lease may be terminated by lease holder after operation of one year on giving 60 days advance notice. vi. Commodities listed in red tariff, offensive, contraband, dangerous, explosive, inflammable materials and other commodities prohibited or banned by railway or government are not allowed to load in lease. On detection of such loading penalty of ₹. 50000/- will be imposed and contact may be terminated with applicable legal action. vii. Similarly on derailment due to uneven/excess loading penalty of ₹. 50000/- will be imposed and contact may be terminated. 108 CI/CP-2/1.15 Railway Act. Section 123 to 129 regarding railway liability in rail accident and untoward incidents, Payment of Ex-gratia and compensation. Liability of Railway Administration for death and injury to passengers due to accidents Section 123 – Definitions 1. Accident – means an accident of the nature described in section 124. 2. Untoward Accident – means any accident of the nature described in section 124 A. Dependent means – i. Husband, wife, son, daughter and in case the deceased passenger is unmarried or is a minor, his parent. Parent, minor brother or unmarried sister, widowed sister, widowed daughter-in-law, minor child of a pre-deceased son, if dependent wholly or partly on the deceased passenger. ii. Minor child of a pre-deceased daughter, if wholly dependent on the deceased passenger. iii. Paternal grandparents wholly dependent on the deceased passenger. Section 124 - When in the course of Railway working, an accident occurs such as – collision between 2 trains or derailment of a train or any other accident, resulting in death of any passenger or injury to any passenger or loss to goods / luggage of any passenger, Railway Administration is liable to pay compensation at prescribed rates, whether or not there has been any wrongful act or neglect on its part. Note – Passenger includes Railway servants on duty. Section 124 A – If any passenger gets injured or dies during journey or in station premises due to terrorist activities, robbery, dacoity or riots, such incident will be treated as ‘untoward incident’. Accidental fall from any train is also included in it. Railway Administration is liable to pay 109 compensation at prescribed rates to passengers who die or get injured in such untoward incidents, whether or not there has been any wrongful act or neglect on its part. But compensation shall not be payable in following circumstances – 1. Suicide or attempted suicide by him, 2. Self-inflicted injury, 3. His own criminal act, 4. Any act committed by him in a state of intoxication or insanity, 5. Any natural cause or disease, medical or surgical treatment unless such treatment becomes necessary due to that accident. “Passenger” includes the following – a. Railway servant on duty, b. A person who has purchased a valid ticket or platform ticket. Section 125 – Application for compensation – An application for compensation under section 124 may be made by the following– 1. By the person who has sustained the injury or suffered any loss, 2. By an agent authorized by such person, 3. If such person is a minor, by his guardian, 4. In case of death – by any dependent, where dependent is a minor, by his guardian. Every application by a dependent for compensation shall be for the benefit of every other dependent. Section 126 – Interim relief by Railway Administration – Where a person who has applied for compensation under section125 desires to be paid interim relief, he shall apply to the Railway Administration enclosing a copy of the original application. If Railway Administration is satisfied with circumstances of applicant, he may be given interim relief. Amount of interim relief should not exceed the amount of compensation payable. A copy of order of interim relief shall be sent to RCT. Amount of interim relief shall be adjusted in the amount of Compensation. Section 127 – The rates of compensation payable in respect of any injury or any loss of goods shall be determined by RCT. Section 128 – The right of any person to claim compensation under section 124 shall not affect his right to recover compensation payable under Workmen’s Compensation Act, 1923. But no person shall be entitled to claim compensation more than once in respect of the same accident. It shall also not affect the right of any person from receiving any sum under any insurance policy or any other contract or scheme. Section 129 – The central Government may, by notification, make rules regarding this chapter. In particular such rules may provide for – a. Compensation payable for death, b. Nature of injuries for which compensation shall be paid and the amount of such compensation. 110  Ex-gratia –Bonafide passengers involved in train accidents, shall be paid ex- gratia relief as under - 1. Death – Rs. 5,00,000/- 2. Serious Injury - Rs. 250,000/- 3. Normal injury - Rs. 50,000/- In case of accidents at manned level crossings & untoward incidents due to prima-facie responsibility of Railways, ex-gratia amount will be as under – 1. Death – Rs.1,50,000/- 2. Serious Injury - Rs. 50,000/- 3. Simple injury - Rs. 5000/- Ex- gratia payments should also be made to railway servants killed or injured by moving train while performing their duty, e.g. – Gangman working on train run over accidentally by a moving train. Above amount will not be included in compensation amount, exception – road users at manned level crossing. No ex-gratia payment would be admissible to trespassers, persons electrocuted by OHE and road users at unmanned level crossings. Additional Ex-gratia – Additional Ex-gratia relief in case of hospitalization of grievously injured passenger beyond 30days- In case of Train Accident In case of Untoward incidence Rs. 3000/- per day to be released at the a) Rs. 1500/- per day to be released at the end of every 10 days periods or the date of end of every 10 days periods or the date of discharge, whichever is earlier discharge, whichever is earlier up to further 6 months of hospitalization b) Thereafter Rs. 750/- per day to be released at the end of every 10 days periods or the date of discharge, whichever is earlier up to further 5 months of hospitalization. Note – The maximum period for which ex-gratia is payable in the grievously injured passenger will be 12 months. 111  1. The period for the treatment as indoor patient for more than 30 days needs to be certified by the Railway doctor for the purpose of ‘Further Ex-gratia’ period of remaining11 months. 2. If the injured person is taking treatment in other than railway hospital the treatment has to be certified by railway doctor. 3. Sr. DCM/DCM shall keep coordination with Sr. DMO for the purpose and arrange the payment of Ex-gratia. 4. Mode of payment of Ex-gratia/ Enhanced Ex-gratia i. Maximum amount upto Rs. 50,000 to be paid in cash as an immediate relief for taking care of initial expenses. ii. Remaining amount to be paid by account payee cheque /RTGS/NEFT/Any other on-line payment mode. CI/CP-2/1.16 Railway Users Consultative Committees and Council. Public Relations –Indian Railway is a commercial organization. It is essential for every organization to maintain relations with public. Public Relation involves maintaining good relations with public, to put forth the problems of public in front of administration, and to inform public regarding amenities provided by railway administration etc. Main Objectives of Public Relations:- 1. Maintaining good relations with public 2. To gain faith of public. 3. To improve the image of Railways in public. Public Relation Organisation – At Zonal level, this organization is functioning under Senior Deputy General Manager. He is assisted by Chief Public Relations Officer, Public Relations Officer, and Assistant Public Relations Officer. At Divisional level this work is looked after by Commercial Department. Main Functions of organization:- 1. Providing wide publicity about passenger amenities amongst public. 2. Publicity regarding changes in Time Table. 3. To inform concerned officer regarding complaints received from public. 4. To give clarification about the rumours published in the newspapers. 112 5. To obtain earnings through Commercial Publicity. To maintain public relations the following committees are formed at various levels. :- 1. National Railway Users Consultative Council. (NRUCC). 2. Zonal Railway Users Consultative Committee. (ZRUCC). 3. Divisional Railway Users Consultative Committee (DRUCC). 4. Station Consultative Committee (SCC). 5. Suburban Railway Users Consultative Committee (SRUCC). 6. Railway Users Amenity Committee (RUAC). 7. Time Table Committee.(TTC) National Railway Users Consultative Council (NRUCC): 1. President– Railway Minister. 2. Secretary– Director Traffic Comml. (General). 3. Tenure – 2 Years 4. Meetings– Twice in a year. 5. Allowance– As per prescribed rate and Complimentary pass. 6. Members- a. Chairman Railway Board and all members of Railway Board. b. Secretaries of Ministry of Commerce, Civil Supplies and Co-operation, Industry, Tourism and Civil Aviation Ministry. c. 10 members from Lok Sabha. d. 5 members from Rajya Sabha. e. 1 member from each ZRUCC. f. 2 members from Chamber of Commerce. g. 1 member from Agricultural Organization. h. 1 member from industrial Organization. i. 2 members - Retired Railway Officers (GM / Members of Board) 7. Functions- i. Demand for improvement in passenger services and amenities. ii. Demand regarding opening of new stations iii. Demand regarding conversion of Gauge iv. Demand regarding extension of Railway Line. v. Discussion regarding increase in speed of trains. vi. Demand for improvement in catering services. Zonal Railway Users Consultative Committee (ZRUCC) 113 1. President -General Manger. 2. Secretary -Secretary to General Manager. 3. Tenure -2 years. 4. Meeting -Thrice in a year. 5. Allowance-As per prescribed rate and Complimentary Pass. 6. Members - a. One Member from Government of each of the states served by that railway. b. One member from each State Legislative Assembly/Council served by that railway. c. 5 members from Chambers of Commerce and Trade Associations. d. One member from each DRUCC. e. 7 members from Lok Sabha and 3 from Rajya Sabha. f. 2 members each from Agricultural, Passenger associations and Public Sector Undertakings. g. 1 member from Consumer Protection Organisation. h. 9 members (8 members nominated by MR and One by GM). 7. Functions – a. Demand for Improvement and increase of passenger services and facilities provided by the Railway. b. Demand for Improvement and increase in quality of Catering Services. c. Demand regarding opening of new stations and sidings. d. Demand for the electrification in section. e. Demand for changes in Time Table. f. Demand of coolie at the station where such facility is not provided. g. Suggestion to Railway administration regarding railway working. Divisional Railway Users Consultative Committee (DRUCC) 1. President- Divisional Railway manager. 2. Secretary- Sr. DCM/DCM 3. Duration- 2 Years. 4. Meeting- once in three months ( at least 3 in a year) 5. Allowance- As per prescribed rate and Complimentary Pass 6. Members- a. 6 members appointed by GM from local chamber of commerce, trade, Industrial and agricultural associations. b. 2 members from recognized passenger association to be appointed by GM. c. 9 members of whom one is nominated by GM and remaining 8 are nominated by Railway minister. d. One Member from Government of each of the states served by that division. e. One member from each State Legislative Assembly served by that division. f. One member each nominated by Union Minister and Members of Parliament within jurisdiction of the division. (MP can’t be nominated as a member in this Committee) g. One member from Consumer Protection organisation. h. One member from association of handicapped. 114 7. Functions – a. Consider Matters referred by National Railway Users’ Consultative Committee and Zonal Railway Users’ Consultative Committee. b. Demand for improvement in passenger services and amenities provided by Railway. c. Demand for opening of new stations. d. Demand for changes in Time Table Station Consultative Committee (SCC) 1. President & Convener - Station Director/Station Manager/ Station Superintendent/ Station Master 2. Duration - 2 years. 3. Meetings - 3 times in a year. 4. Allowance- As per prescribed rate and complimentary pass. 5. Members - a. The Total number of members to be nominated on SCC shall not exceed --- 11 for NSG-12, 09 for NSG-2, 07 for NSG-3, 05 for NSG-4,5,6 and 11 for SG-1,09 for SG-2, 07 for SG-3. b. The members are representative from different fields like chambers of commerce, local trade & industry, local educational institutions, local self-government bodies, eminent persons of the area & general public. c. SSEs of various department i.e. electrical, mechanical, civil, etc. and other officials can be co- opted in SCC d. SCC is constituted with approval of DRM 6. Function – a. Demand for Improvement of passenger service on stations. b. Demand for maximum facilities for Railway users. c. Discussion on difficulties, grievances, problems of Railway users and give the suggestion. Suburban Railway Users Consultative Committee (SRUCC) 115  1. President - COM 2. Secretary - DGM 3. Duration - 2 years 4. Meeting - As and when required, 5. Allowance - As per prescribed rate and Complementary pass. 6. Members - a. One member from Municipal Council (max. 2 members) b. One member from DRUCC of the Division under jurisdiction which the station comes. c. One member from Zonal Railway Users Consultative Committee. d. 4 members from suburban passenger organization. e. One lady member who is nominated by GM and she should be a member of Lok Sabha or MLA/MLC. f. In addition to that 4 members are nominated by Railway minister and one is nominated by ministry of parliamentary affairs. Time Table Committee (TTC) 1. President - COM. 2. Secretary - Nominated by GM. 3. Duration - 2 years. 4. Meeting - As and when required. 5. Allowance - As per prescribed rate. 6. Members - a. One member from each Divisional Railway urers Consultative Committee. b. 3 members from registered passenger Organization. c. One member nominated by GM. d. One member from National Railway Usurers Consultative Council who is also members of Zonal Railway Usurers Consultative Committee. 7. Function - a. Suggestions are accepted from this committee while preparing Time Table and it can demand change in time table. b. To publish Time Table and send it to Divisional and stations. Railway users Amenities Committee (RUAC) 1. President - GM 2. Secretary - Nominated by GM. 3. Duration - 2 years. 4. Meetings - As and when required. 5. Allowance - As per prescribed rate. 6. Members - 116  a. One member from each DRUCC. b. One member is nominated by GM. c. CCM, COM, PCE, CEE. 7. Functions – a. Suggestions for improvement and increase of passenger services and facilities provided by the Railway. b. To prepare annual program to provide amenities to the passengers. Note: - This committee will not work for suburban section. CI/CP-2/1.17 Inspections, definitions and their objects, inspections of stations, Parcel office, Booking office, Reservation office, Goods shed and catering service. INSPECTIONS What is inspection? OR What is the objective of inspection? : 1. The principal object of inspection lies not only in detection of faults, lapses and irregularities already committed and steps taken to avoid them for recurrence.An inspection has multiple objectives having wide scope. 2. It also helps in efficient functioning, eliminating frauds and arresting leakage of revenue. 3. Inspection provides proper guidance and directions to staff for correct and concise way of doing jobs allotted to them. 4. It should ensure orderliness and discipline. Thus it acts as an effective control over the working of the stations with their area of control. Why Inspections? 1. Information:-To get the objective, independent, and impartial information regarding the condition of the system. 2. Action: - To take corrective steps to improve the system. 3. Follow up:-To ensure that corrections have been done successfully. Who should accompany you? 1. Station Manager. 2. Commercial Inspector. 3. Concerned Supervisor/manager. 4. Supervisors of other departments like Engg, Electric(G) and S&T Frequency of Inspection: 117 Every station including an out-agency, city booking office and tourist agency is required to be inspected by Commercial Officers/ Inspectors at specific intervals. The same may be done by CCM with a previous notice or on a programme basis. Station Inspection: General 1. Concourse area and circulating areas: To check whether the plan of concourse area, circulating areas is adequate to handle the exiting traffic. 2. Parking Facility: To see that adequate parking facility is available, there is no encroachments by the licensee or passengers. 3. A recto-refractive board of passenger amenities is available at the entrance of station so that passengers can easily locate their necessities. 4. Cleanliness: To check up whether a high standard of cleanliness and orderliness is being maintained at the station, platforms, in retiring rooms, waiting rooms, waiting halls, in catering establishments such as restaurants, refreshment rooms and in various booking and delivery offices, go downs as also in the bath-rooms and lavatories. 5. Pay & Use toilets: Check on display of name & address of Licensee, Period of contract, rate board. Physical check whether proper rate is taken. Cleanliness of toilets. Details of fines imposed and paid. 6. To check up whether the Commercial staff are fully conversant with the rules and regulations for performance of their respective duties. 7. To observe whether the Commercial staff is prompt, alert, civil and obliging, and that they pay adequate attention to the comforts and conveniences of the Rly users. 8. To examine if any loss or leakage of Rly revenues is taking place through avoidance misinterpretation or misuse of rules; 9. To examine and analyse the cause of diversion of traffic if any, to other means of transport; 10. To see if any improvements in the methods of working at the station are necessary to achieve efficiency and economy or to retrieve the traffic, if any, diverted to other means of transport; and 11. Availability of drinking water. 12. Seating arrangements, sufficient lights/fans, shed. 13. Availability of signage, TIB, CIB & Public Address system and whether these are functioning properly. 14. To observe whether Electronic Coach Guidance boards, Electronic Train indicator board is working properly. 15. To observe whether Announcement is being done properly. 16. To observe whether wheel chair is available in Dy.SS office. 118  17. Food stalls/tea stalls- Name and address of licensee, (if Licensed), period of contract, cleanliness & hygienic condition. 18. PCO Booth, Car Parking/two wheeler parking-Name& address of Licensee, period of contract. Display of rate Board. Physical check whether proper rate is followed and receipts issued. 19. Availability of Complaint-cum-suggestion book: public complaint and redressal of public complaints. Daily monitoring of complaints as per Complaint Management System. 20. Enquiry Office - Whether manned round the clock, PA System is properly working, announcement ismadeappropriately for guidance of passengers. Inspection of Booking office:- 1. Number of counters available in each shift. 2. Adequacy of windows separately for ladies and gents. Number of counters utilized in each shift (Stating categorically for ladies, Sr. Citizen, PH, MST/QST etc.) Utilization of counters during Peak & Lean time. 3. Timely opening of the windows. 4. Queue of passengers and queuing time. 5. Lighting arrangement of the booking windows specially at night. 6. Exhibition of time table and fare list board. Notice of hours of business. 7. Estimation of tickets. 8. Preparation and submission of indent. 9. Maintenance of tube, stock. Adequacy of stock. 10. Correction of fare. 11. Preparation of EFT, BPT etc properly. 12. Imprest cash. 13. Condition of equipment & accessories. 14. Link Failure Register (Reasons thereto). 15. Equipment failure, Power failure register etc. 16. Attendance of staff and Personal Cash Declaration Register (PCDR). Staff with Uniform & Badges, Log in/out time. 17. Availability of Thin client and Fare Repeater. 18. Special Cancellation Register. 19. Buffer stock of PCT. 20. Remittance of earnings through bank or otherwise, Cash Remittance Book, DTCS Book (if maintained acknowledgement from bank/accepting authority). 21. Security measure. 22. Station Returns. 23. NI Register/Statement. 119  24. OD pair register/statement for BPT issued through UTS. Action regarding inclusion of stations in Station pairs. 25. Station Outstanding, Admitted Debit, Objected Debit, shortage in booking. 26. Indisposed Error Sheet/Accounts Debit. 27. Cash withdrawn from Station Earnings. 28. Display of Statistical information within the office. 29. Inspection Register and action thereon. 30. Maintenance of Circular/Instruction file. 31. Check on physical/counter cash with booked cash. Inspection of PRS office: 1. Number of counters available. 2. Number of counters utilized, categorically for Ladies, Sr. Ctzn., PH etc. 3. Availability and attendance of staff, log in/out time, PCDR. 4. Number of requisitions per shift per counter. 5. Provision of extra counter during peak period/exigencies. 6. Whether counters are free from touts. 7. Availability of Hardware/Fare Repeater. 8. Failure Registers including link failure, power failure etc. 9. Check on Cancellation/ Special cancellation/Non-issue ticket register 10. Check on change of name application/file , change of name register. 11. Check on concessional vouchers, system BPT. 12. Maintenance of time/rule for Tatkal, block booking, Concessional ticket etc. 13. Check on physical cash & booked cash. 14. Ticket Roll and Roll continuity statement. 15. Cash Remittance Statement, acknowledgement thereto. 16. Display of statistical information within the office. 17. Maintenance of Circular/Instruction file. 18. Inspection Register & follow up action. 19. Check on requisitions – proper name, address and Phone 20. No. of intending passengers. 21. Check on Tabulation Sheets & recommendation for allotting Emergency Quota (where applicable) according to priority. 22. Use of supervisors ID for special application like cancellation/ reschedule/ short journey/ en- route diversionof train. 23. Check on Previous/done charts. 24. Outstanding position. Review of Outstanding, if any 120  25. Check of Balance Sheet. Inspection of Ticket checking office: 1. Attendance, deployment of staff, PCDR, uniform/badges of staff. 2. Physical verification of staff at booked place. 3. Day-to-day entry of individual earnings of staff in register along with EFT & Money Receipt issued. 4. Daily remittance/submission of EFT cash, short/excess deposit. 5. Stock of EFT book along with issue. Accountal of EFT to staff. 6. Monthly earning statement showing all details. 7. Reconciliation of cash shown in monthly earnings statement with booking office summary of TTE/TC Cash. 8. Cancellation and disposal of collected tickets, proper posting of Collected Tickets in the Register. 9. Conduct of various types of checks (through Duty Rosters). 10. Check on payment of consolidated TA to travelling Ticket checking Staff (Norms to follow). 11. Stock of Nippers and proper use of those. 12. Circular/Instruction file. 13. Inspection Register. 14. Display o