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## Key Points of the Goal-Setting Theory of Motivation * Goals are motivating - Goals can motivate people to focus, persist, and develop strategies to achieve them. * Clear goals are better than vague goals - Clear goals are more effective than vague goals or a "do your best" approach. * Hard g...

## Key Points of the Goal-Setting Theory of Motivation * Goals are motivating - Goals can motivate people to focus, persist, and develop strategies to achieve them. * Clear goals are better than vague goals - Clear goals are more effective than vague goals or a "do your best" approach. * Hard goals are better than easy goals - Hard goals can lead to better performance than easier goals. * Goals should be specific - Goals should be specific, measurable, and challenging. For example, you could set a goal to reduce customer service ticket response time to 24 hours or less. * Goals should be accompanied by feedback - Regular feedback can help you adjust your approach and continue to make progress. The goal-setting theory was first published in 1968 by American.