UX Design Questions PDF

**Question 60 of 60:**\ A UX Designer wants to communicate the value of diversity, inclusion, and equality in design. Which business outcome represents these values? **Answer Choices:**\ A. **Economic growth** (Correct)\ B. More venture capital (Incorrect)\ C. Increased salary (Incorrect) **Questi...

**Question 60 of 60:**\ A UX Designer wants to communicate the value of diversity, inclusion, and equality in design. Which business outcome represents these values? **Answer Choices:**\ A. **Economic growth** (Correct)\ B. More venture capital (Incorrect)\ C. Increased salary (Incorrect) **Question 59 of 60:**\ A UX Designer has the requirements and some user scenarios but wants to test how a new feature will be received by the user. What should the designer create and show to the user to test the content and structure of the new feature? **Answer Choices:**\ A. **Wireframe Prototype** (Correct)\ B. Heuristic Review results (Incorrect)\ C. User Acceptance Testing (Incorrect) **Question 58 of 60:**\ Which step should a UX Designer take to create and deliver responsible and transparent AI technology? **Answer Choices:**\ A. Deliver an internal session to showcase AI making data accessible to all users. (Incorrect)\ B. **Provide clear explanations of AI predictions or recommendations.** (Correct)\ C. Collect as much data from the user as possible for a catered experience. (Incorrect) **Question 57 of 60:**\ Cloud Kicks\' UX Designer identifies dynamic dashboards as a useful tool to improve org usability and experience in the Unlimited Edition Salesforce org. How many different dynamic dashboards could they create? **Answer Choices:**\ A. Up to 5 (Incorrect)\ B. Up to 10 (Incorrect)\ C. **Unlimited** (Correct) **Question 56 of 60:**\ What would it mean for the user when designing perceivable content? **Answer Choices:**\ A. **The content is convertible between different formats.** (Correct)\ B. The visual content is high contrast. (Incorrect)\ C. The content uses keyboard navigation. (Incorrect) **Question 55 of 60:**\ A UX Designer needs to create a visual representation of a user\'s series of steps to achieve a meaningful goal. Which UX design method should be used? **Answer Choices:**\ A. **User Flow** (Correct)\ B. User Persona (Incorrect)\ C. Wireframe (Incorrect) **Question 54 of 60:**\ In which way could the usability of accordion elements be improved in a mobile environment? **Answer Choices:**\ A. Use the Back browser button to collapse content. (Incorrect)\ B. **Expand the first section by default.** (Correct)\ C. Move an expanded section to the top of the screen. (Incorrect) **Question 53 of 60:**\ Cloud Kicks wants to determine whether or not the Experience Cloud site it is launching is intuitive. Their UX Designer is going to conduct a usability study. What should be one of the first steps when planning this study? **Answer Choices:**\ A. Write a test plan. (Incorrect)\ B. Recruit the right participants. (Incorrect)\ C. **Define the goals of the study.** (Correct) **Question 52 of 60:**\ Users from a small group within a Sales team have complained about an object that is often used only by them that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them. Which Salesforce feature should be suggested to improve the end-user experience? **Answer Choices:**\ A. **Personalize the navigation bar.** (Correct)\ B. Create a custom action on a Dashboard. (Incorrect)\ C. Add the object\'s related list to the Home page. (Incorrect) **Question 52 of 60:**\ Users from a small group within a Sales team have complained about an object that is often used only by them that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them. Which Salesforce feature should be suggested to improve the end-user experience? **Answer Choices:**\ A. **Personalize the navigation bar.** (Correct)\ B. Create a custom action on a Dashboard. (Incorrect)\ C. Add the object\'s related list to the Home page. (Incorrect) **Question 51 of 60:**\ A sales representative wants to tailor their own user experience. Which recommendation should be made to provide more intuitive access to regularly used content? **Answer Choices:**\ A. **Set up Quick Links in the Utility bar.** (Correct)\ B. Personalize the Navigation bar. (Incorrect)\ C. Customize the User Interface theme. (Incorrect) **Question 50 of 60:**\ Cloud Kicks wants to visually represent stages for opportunities within the sales process. Which Salesforce Lightning Design System (SLDS) component should be recommended? **Answer Choices:**\ A. Feed (Incorrect)\ B. Progress Indicator (Incorrect)\ C. **Path** (Correct) **Question 49 of 60:**\ Cloud Kicks wants to improve Salesforce adoption among its sales representatives. After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process. What should the designer do next? **Answer Choices:**\ A. Implement In-App Guidance in production to drive sales rep adoption. (Incorrect)\ B. Create an A/B test of a new Flow to drive process adoption. (Incorrect)\ C. **Conduct a workshop with stakeholders to align on the current state and build consensus.** (Correct) **Question 48 of 60:**\ Cloud Kicks plans to release a new Salesforce product to its employees, who all have different backgrounds and experience levels within Salesforce. Which onboarding design best practice would best support the product release? **Answer Choices:**\ A. Provide written help documentation as the single source of truth for learning about new features. (Incorrect)\ B. **Identify the message, audience, and purpose for content.** (Correct)\ C. Create pop-ups to give users a full visualization of a product. (Incorrect) **Question 47 of 60:**\ Cloud Kicks has identified a Trusted Advisor persona as their primary focus for the next iteration of Sales Cloud. Which key business process defining their work should be analyzed to make sure the delivered experience fits their needs? **Answer Choices:**\ A. Managing and creating prompts (Incorrect)\ B. Collaborating with colleagues (Incorrect)\ C. **Maintaining relationships with existing customers** (Correct) **Question 46 of 60:**\ Cloud Kicks wants to create an external-facing site where customers can: - Manage and submit cases via the web. - Browse and search Knowledge Base articles. - Contact Support via live chat. Which cloud should be used to design an appropriate solution? **Answer Choices:**\ A. **Experience Cloud** (Correct)\ B. Service Cloud (Incorrect)\ C. Commerce Cloud (Incorrect) **Question 45 of 60:**\ A UX Designer has recently released a feature on Experience Cloud and wants to know if the feature was successful and tracks usability over time. Which research methodology should be used? **Answer Choices:**\ A. Case Study (Incorrect)\ B. Inductive (Incorrect)\ C. **Quantitative** (Correct) **Question 44 of 60:**\ A UX Designer at Cloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience. How should the designer help mitigate pushback from developers? **Answer Choices:**\ A. Get buy-in from the development lead first and let them persuade others. (Incorrect)\ B. **Share research notes from previous projects with them.** (Correct)\ C. Work together on setting up UX indicators. (Incorrect) **Question 43 of 60:**\ Which consideration should be made when conducting a Consequence Scanning workshop? **Answer Choices:**\ A. Consider company OKRs when designing features of a product. (Incorrect)\ B. Examine a product for potential inclusivity after it has been built. (Incorrect)\ C. **Bring together a cross-functional group with varied experiences.** (Correct) **Question 42 of 60:**\ What are Salesforce's core design principles when making design decisions? **Answer Choices:**\ A. Effortless, Insightful, Attentive, Humble (Incorrect)\ B. Integrity, User Control, Feedback, Metaphors (Incorrect)\ C. **Clarity, Efficiency, Consistency, Beauty** (Correct) **Question 41 of 60:**\ Cloud Kicks has already identified its user personas and is working with a UX Designer who wants to synthesize what the company knows about its users to create a shared understanding with the rest of the organization. Which tool should the designer use? **Answer Choices:**\ A. Prioritize Backlog (Incorrect)\ B. Executive Summary (Incorrect)\ C. **Empathy Map** (Correct) **Question 40 of 60:**\ Cloud Kicks wants to prevent its sales agents from being able to save a new account unless they have entered the phone number in the correct format and with the correct number of digits. A validation rule would then prevent the new account from saving. Which method should be used to improve the user experience in the simplest way while preventing errors? **Answer Choices:**\ A. Set a prompt to display on the page using In-App Guidance. (Incorrect)\ B. **Set field-level error message to display on the page.** (Correct)\ C. Mark the field as Required. (Incorrect) **Question 39 of 60:**\ What should a UX Designer use to design responsively within the Salesforce Lightning Design System (SLDS)? **Answer Choices:**\ A. Design Tokens (Incorrect)\ B. **Grid System** (Correct)\ C. Component Blueprints (Incorrect) **Question 38 of 60:**\ Cloud Kicks wants to apply branding to its current Salesforce org, currently using Lightning Experience. The look and feel must follow company design guidelines. Which declarative design properties should be used to achieve this? **Answer Choices:**\ A. **Create a custom Theme in Themes and Branding, selecting logo, brand colors, and Images.** (Correct)\ B. Design a custom Branding set in user interface, selecting a logo, colors, and font type. (Incorrect)\ C. Implement CSS override in Experience Cloud. (Incorrect) **Question 37 of 60:**\ A UX Designer is creating a customer support site in Experience Builder that will be internationalized across 12 different countries. Which design considerations should be made when planning for this site? **Answer Choices:**\ A. Users in some countries can perceive the colors differently; there might be a need to adjust color contrasts for proper visibility. (Incorrect)\ B. Country flags used as links to represent languages provide an ideal way to switch between locales or languages for users. (Incorrect)\ C. **There are different writing directions (right to left vs. left to right) and layouts need to be adjusted accordingly.** (Correct) **Question 36 of 60:**\ A UX Designer is creating a site for delivery within Experience Builder for a customer who has strict requirements to stay focused on out-of-the-box declarative styling and components only. Which method would deliver a branded experience? **Answer Choices:**\ A. Implement styling hooks for key components. (Incorrect)\ B. Display custom variations of pages based on user behavior. (Incorrect)\ C. **Use the theme editor to adjust fonts, text case, colors, and site logo.** (Correct) **Question 35 of 60:**\ Cloud Kicks is launching a new Salesforce org and wants to test its levels of accessibility, including keyboard navigation. Which detail could be verified by testing keyboard navigation for accessibility? **Answer Choices:**\ A. Actionable items are highlighted in a specific color. (Incorrect)\ B. Keyboard actions provide audio feedback. (Incorrect)\ C. **Tabbing order is logical.** (Correct) **Question 34 of 60:**\ Cloud Kicks' marketing development representatives need to process incoming leads. Understanding the typical lead-to-opportunity process is essential to the design. Which three new records would typically be created when they convert a lead? **Answer Choices:**\ A. **Account, Contact, Opportunity.** (Correct)\ B. Person Account, Opportunity, Quote. (Incorrect)\ C. Converted Lead, Opportunity, Activity. (Incorrect) **Question 33 of 60:**\ A UX Designer wants to ensure new Salesforce users are given the appropriate onboarding experience. Which In-App Guidance customization is available to be used? **Answer Choices:**\ A. **Specify prompt scheduling** (Correct)\ B. Set prompt permissions (Incorrect)\ C. Choose button color (Incorrect) **Question 32 of 60:**\ Cloud Kicks is planning its Einstein Bot implementation and has identified common issues the bot can resolve. Which additional element(s) would be essential? **Answer Choices:**\ A. Voice and tone (Incorrect)\ B. AI training models (Incorrect)\ C. **Training and support** (Correct) **Question 31 of 60:**\ A Development team is not valuing the results of a usability testing session. How should acceptance of the results be increased? **Answer Choices:**\ A. Transparently share how much effort has already been invested into the sessions. (Incorrect)\ B. **Invite team members to observe usability sessions.** (Correct)\ C. Include links to best practice articles for each finding. (Incorrect) **Question 30 of 60:**\ During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reports using the global search bar. What should be done to improve their experience? **Answer Choices:**\ A. Add the reports to Global Actions for quick access from any page. (Incorrect)\ B. Schedule the reports to be emailed daily. (Incorrect)\ C. **Update the Home page with access to commonly used reports.** (Correct)