Podcast
Questions and Answers
A UX Designer wants to communicate the value of diversity, inclusion, and equality in design. Which business outcome represents these values?
A UX Designer wants to communicate the value of diversity, inclusion, and equality in design. Which business outcome represents these values?
- Increased salary
- More venture capital
- Economic growth (correct)
A UX Designer has the requirements and some user scenarios but wants to test how a new feature will be received by the user. What should the designer create and show to the user to test the content and structure of the new feature?
A UX Designer has the requirements and some user scenarios but wants to test how a new feature will be received by the user. What should the designer create and show to the user to test the content and structure of the new feature?
- Wireframe Prototype (correct)
- Heuristic Review results
- User Acceptance Testing
Which step should a UX Designer take to create and deliver responsible and transparent AI technology?
Which step should a UX Designer take to create and deliver responsible and transparent AI technology?
- Provide clear explanations of AI predictions or recommendations. (correct)
- Collect as much data from the user as possible for a catered experience.
- Deliver an internal session to showcase AI making data accessible to all users.
Cloud Kicks' UX Designer identifies dynamic dashboards as a useful tool to improve org usability and experience in the Unlimited Edition Salesforce org. How many different dynamic dashboards could they create?
Cloud Kicks' UX Designer identifies dynamic dashboards as a useful tool to improve org usability and experience in the Unlimited Edition Salesforce org. How many different dynamic dashboards could they create?
What would it mean for the user when designing perceivable content?
What would it mean for the user when designing perceivable content?
A UX Designer needs to create a visual representation of a user's series of steps to achieve a meaningful goal. Which UX design method should be used?
A UX Designer needs to create a visual representation of a user's series of steps to achieve a meaningful goal. Which UX design method should be used?
In which way could the usability of accordion elements be improved in a mobile environment?
In which way could the usability of accordion elements be improved in a mobile environment?
Cloud Kicks wants to determine whether or not the Experience Cloud site it is launching is intuitive. Their UX Designer is going to conduct a usability study. What should be one of the first steps when planning this study?
Cloud Kicks wants to determine whether or not the Experience Cloud site it is launching is intuitive. Their UX Designer is going to conduct a usability study. What should be one of the first steps when planning this study?
Users from a small group within a Sales team have complained about an object that is often used only by them that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them. Which Salesforce feature should be suggested to improve the end-user experience?
Users from a small group within a Sales team have complained about an object that is often used only by them that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them. Which Salesforce feature should be suggested to improve the end-user experience?
A sales representative wants to tailor their own user experience. Which recommendation should be made to provide more intuitive access to regularly used content?
A sales representative wants to tailor their own user experience. Which recommendation should be made to provide more intuitive access to regularly used content?
Cloud Kicks wants to visually represent stages for opportunities within the sales process. Which Salesforce Lightning Design System (SLDS) component should be recommended?
Cloud Kicks wants to visually represent stages for opportunities within the sales process. Which Salesforce Lightning Design System (SLDS) component should be recommended?
Cloud Kicks wants to improve Salesforce adoption among its sales representatives. After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process. What should the designer do next?
Cloud Kicks wants to improve Salesforce adoption among its sales representatives. After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process. What should the designer do next?
Cloud Kicks plans to release a new Salesforce product to its employees, who all have different backgrounds and experience levels within Salesforce. Which onboarding design best practice would best support the product release?
Cloud Kicks plans to release a new Salesforce product to its employees, who all have different backgrounds and experience levels within Salesforce. Which onboarding design best practice would best support the product release?
Cloud Kicks has identified a Trusted Advisor persona as their primary focus for the next iteration of Sales Cloud. Which key business process defining their work should be analyzed to make sure the delivered experience fits their needs?
Cloud Kicks has identified a Trusted Advisor persona as their primary focus for the next iteration of Sales Cloud. Which key business process defining their work should be analyzed to make sure the delivered experience fits their needs?
Cloud Kicks wants to create an external-facing site where customers can: Manage and submit cases via the web, Browse and search Knowledge Base articles, and Contact Support via live chat. Which cloud should be used to design an appropriate solution?
Cloud Kicks wants to create an external-facing site where customers can: Manage and submit cases via the web, Browse and search Knowledge Base articles, and Contact Support via live chat. Which cloud should be used to design an appropriate solution?
A UX Designer has recently released a feature on Experience Cloud and wants to know if the feature was successful and tracks usability over time. Which research methodology should be used?
A UX Designer has recently released a feature on Experience Cloud and wants to know if the feature was successful and tracks usability over time. Which research methodology should be used?
A UX Designer at Cloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience. How should the designer help mitigate pushback from developers?
A UX Designer at Cloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience. How should the designer help mitigate pushback from developers?
Which consideration should be made when conducting a Consequence Scanning workshop?
Which consideration should be made when conducting a Consequence Scanning workshop?
What are Salesforce's core design principles when making design decisions?
What are Salesforce's core design principles when making design decisions?
Cloud Kicks has already identified its user personas and is working with a UX Designer who wants to synthesize what the company knows about its users to create a shared understanding with the rest of the organization. Which tool should the designer use?
Cloud Kicks has already identified its user personas and is working with a UX Designer who wants to synthesize what the company knows about its users to create a shared understanding with the rest of the organization. Which tool should the designer use?
Cloud Kicks wants to prevent its sales agents from being able to save a new account unless they have entered the phone number in the correct format and with the correct number of digits. A validation rule would then prevent the new account from saving. Which method should be used to improve the user experience in the simplest way while preventing errors?
Cloud Kicks wants to prevent its sales agents from being able to save a new account unless they have entered the phone number in the correct format and with the correct number of digits. A validation rule would then prevent the new account from saving. Which method should be used to improve the user experience in the simplest way while preventing errors?
What should a UX Designer use to design responsively within the Salesforce Lightning Design System (SLDS)?
What should a UX Designer use to design responsively within the Salesforce Lightning Design System (SLDS)?
Cloud Kicks wants to apply branding to its current Salesforce org, currently using Lightning Experience. The look and feel must follow company design guidelines. Which declarative design properties should be used to achieve this?
Cloud Kicks wants to apply branding to its current Salesforce org, currently using Lightning Experience. The look and feel must follow company design guidelines. Which declarative design properties should be used to achieve this?
A UX Designer is creating a customer support site in Experience Builder that will be internationalized across 12 different countries. Which design considerations should be made when planning for this site?
A UX Designer is creating a customer support site in Experience Builder that will be internationalized across 12 different countries. Which design considerations should be made when planning for this site?
A UX Designer is creating a site for delivery within Experience Builder for a customer who has strict requirements to stay focused on out-of-the-box declarative styling and components only. Which method would deliver a branded experience?
A UX Designer is creating a site for delivery within Experience Builder for a customer who has strict requirements to stay focused on out-of-the-box declarative styling and components only. Which method would deliver a branded experience?
Cloud Kicks is launching a new Salesforce org and wants to test its levels of accessibility, including keyboard navigation. Which detail could be verified by testing keyboard navigation for accessibility?
Cloud Kicks is launching a new Salesforce org and wants to test its levels of accessibility, including keyboard navigation. Which detail could be verified by testing keyboard navigation for accessibility?
Cloud Kicks' marketing development representatives need to process incoming leads. Understanding the typical lead-to-opportunity process is essential to the design. Which three new records would typically be created when they convert a lead?
Cloud Kicks' marketing development representatives need to process incoming leads. Understanding the typical lead-to-opportunity process is essential to the design. Which three new records would typically be created when they convert a lead?
A UX Designer wants to ensure new Salesforce users are given the appropriate onboarding experience. Which In-App Guidance customization is available to be used?
A UX Designer wants to ensure new Salesforce users are given the appropriate onboarding experience. Which In-App Guidance customization is available to be used?
Cloud Kicks is planning its Einstein Bot implementation and has identified common issues the bot can resolve. Which additional element(s) would be essential?
Cloud Kicks is planning its Einstein Bot implementation and has identified common issues the bot can resolve. Which additional element(s) would be essential?
A Development team is not valuing the results of a usability testing session. How should acceptance of the results be increased?
A Development team is not valuing the results of a usability testing session. How should acceptance of the results be increased?
During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reports using the global search bar. What should be done to improve their experience?
During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reports using the global search bar. What should be done to improve their experience?
Flashcards
Value of DEI in Design
Value of DEI in Design
Diversity, inclusion, and equality in design lead to broader economic growth.
Wireframe Prototype Use
Wireframe Prototype Use
A wireframe prototype tests the content and structure of a new feature with users.
Transparent AI
Transparent AI
Provide clear explanations for AI predictions and recommendations to ensure responsible and transparent AI.
Dynamic Dashboards Limit
Dynamic Dashboards Limit
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Perceivable Content
Perceivable Content
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User Flow Definition
User Flow Definition
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Accordion Usability (Mobile)
Accordion Usability (Mobile)
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Usability Study First Step
Usability Study First Step
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Personalized Navigation Bar
Personalized Navigation Bar
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Quick Links Location
Quick Links Location
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Path Component
Path Component
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Improve Sales Process
Improve Sales Process
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Onboarding Design
Onboarding Design
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Trusted Advisor Focus
Trusted Advisor Focus
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Experience Cloud Use Case
Experience Cloud Use Case
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Quantitative Research
Quantitative Research
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Mitigate Developer Pushback
Mitigate Developer Pushback
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Consequence Scanning Workshop
Consequence Scanning Workshop
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Salesforce Design Principles
Salesforce Design Principles
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Empathy Map Use
Empathy Map Use
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Error Prevention (Simplest)
Error Prevention (Simplest)
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Responsive Design in SLDS
Responsive Design in SLDS
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Branding Implementation
Branding Implementation
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Internationalization Design
Internationalization Design
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Declarative Branding
Declarative Branding
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Keyboard Navigation Accessibility
Keyboard Navigation Accessibility
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Converting a Lead
Converting a Lead
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In app Customization
In app Customization
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Einstein Bot needs
Einstein Bot needs
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Acceptance of Results.
Acceptance of Results.
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Study Notes
- A UX Designer wants to communicate the value of diversity, inclusion, and equality in design through economic growth.
- To test how a new feature will be received by users, a designer should create a wireframe prototype to show the content and structure of the new feature.
- To deliver responsible and transparent AI technology, UX Designers should provide clear explanations of AI predictions or recommendations.
- A Cloud Kicks' UX Designer can create unlimited dynamic dashboards to improve org usability and experience in the Unlimited Edition Salesforce org.
- Designing perceivable content means that content should be convertible between different formats.
- When a UX Designer needs to create a visual representation of a user's series of steps to achieve a meaningful goal, they should use a user flow.
- To improve the usability of accordion elements in a mobile environment, expand the first section by default.
- To determine whether the Experience Cloud site that Cloud Kicks is launching is intuitive, the UX Designer should define the goals of the usability study as one of the first steps.
- To improve the end-user experience for a small group within a Sales team who use an object not added to their Lightning app, suggest personalizing the navigation bar.
- To provide a sales representative with more intuitive access to regularly used content, set up Quick Links in the Utility bar.
- To visually represent stages for opportunities within the sales process, recommend the Path component of the Salesforce Lightning Design System (SLDS).
- To improve Salesforce adoption among Cloud Kicks' sales representatives after discovering there is no clear, consistent sales process, conduct a workshop aligning stakeholders on the current state and build consensus.
- To best support the product release of a new Salesforce product to Cloud Kicks employees with different Salesforce experience levels, identify the message, audience, and purpose for content during onboarding.
- To ensure the delivered experience fits the needs of Cloud Kicks' Trusted Advisor persona, maintaining relationships with existing customers should be analyzed.
- To design an external-facing site where Cloud Kicks customers can manage and submit cases, browse knowledge base articles, and contact support, Experience Cloud should be used.
- To determine if a recently released feature on Experience Cloud was successful and to track usability over time, use quantitative research methodology.
- To mitigate pushback from developers regarding design changes at Cloud Kicks, a UX Designer should share research notes from previous projects with them.
- When conducting a Consequence Scanning workshop, one should bring together a cross-functional group with varied experiences.
- Salesforce's core design principles when making design decisions are clarity, efficiency, consistency, and beauty.
- To synthesize what Cloud Kicks knows about its identified user personas to create a shared understanding, a UX Designer should use an empathy map.
- To prevent Cloud Kicks' sales agents from saving a new account unless the phone number is entered correctly, set a field-level error message to display on the page.
- A UX Designer should use the Grid System to design responsively within the Salesforce Lightning Design System (SLDS).
- To apply branding to Cloud Kicks' current Salesforce org following company design guidelines, create a custom theme in Themes and Branding, selecting a logo, brand colors, and images.
- When creating a customer support site in Experience Builder to be internationalized across 12 different countries, different writing directions (right to left vs. left to right) and layouts need to be adjusted accordingly.
- To deliver a branded experience for a UX Designer creating a site in Experience Builder with strict requirements to stay focused on out-of-the-box declarative styling and components, use the theme editor to adjust fonts, text case, colors, and site logo.
- The detail that can be verified by testing keyboard navigation for accessibility is that tabbing order is logical.
- Account, Contact, and Opportunity records are typically created when converting a lead.
- Specify prompt scheduling is available to be use for In-App Guidance customization.
- When Cloud Kicks is planning its Einstein Bot implementation and has identified common issues the bot can resolve, training and support would be essential.
- To increase the Development team valuation of usability testing session results, invite team members to observe usability sessions.
- To improve the experience for users whose most common daily task is to look for and view commonly used reports using the global search bar, update the Home page with access to commonly used reports.
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