Salesforce Certified User Experience Designer PDF

## Salesforce Certified User Experience Designer **2 of 60.** Cloud Kicks wants to apply branding to its current Salesforce org, currently using Lightning Experience. The look and feel must follow company design guidelines. Which declarative design properties should be used to achieve this? - Desi...

## Salesforce Certified User Experience Designer **2 of 60.** Cloud Kicks wants to apply branding to its current Salesforce org, currently using Lightning Experience. The look and feel must follow company design guidelines. Which declarative design properties should be used to achieve this? - Design a custom Branding set in user interface, selecting a logo, colors, and font type. - Create a custom Theme in Themes and Branding, selecting logo, brand colors, and images. **1 of 60.** A UX Designer is considering the design of a record creation screen for the custom object Appointment. Appointment records have two record types: Virtual and In-Person. Virtual appointments may have different virtual meeting software options, each with fields specific to it. Which consideration should be made when creating this record using Dynamic Forms? - A separate layout is needed for each record type. **3 of 60.** Cloud Kicks wants to create a site for its customers to manage events regardless of the device they are using. Which best practice should be used to provide this experience? - Create a responsive user interface. **6 of 60.** A group of sales users needs to be guided step by step through a new process using Floating or Docked Prompts. Their administrative team wants the ability to see the adoption of this assistance via Reports and Dashboards. What out-of-the-box feature should be recommended? - In-App Guidance **7 of 60.** A UX Designer wants to adopt scalability and consistency by no longer hard-coding values in designs, such as hex values for colors and pixel values for spacing. What should be used or created to leverage named entities that apply design attributes to components and applications? - Design Tokens **5 of 60.** A UX Designer at Cloud Kicks has been asked to gather insights for a newly released feature at scale from a specific set of users in the flow of their work. Which approach should be used? - In-App Feedback **4 of 60.** A UX Designer has completed discovery, research analysis, and ideation. How should they prepare for the next phase? - Prioritize user stories. **10 of 60.** A UX Designer is asked to design a responsive page. When screen resolution changes, the content of the page should expand across columns or wrap and push itself onto new rows. Which Salesforce Lightning Design System (SLDS) utility provides the most flexible system to meet these requirements? - Grid **9 of 60.** When designing a custom component that includes a clickable magnifying glass icon in a Lookup field, what should be used as the alternative (alt) text? - Search **12 of 60.** The Service team at Cloud Kicks has complained about having too many list views available, making it hard to find the relevant ones. In which way could their experience be most effectively improved? - Update Sharing Rules so users only see records they need to see. **13 of 60.** Cloud Kicks wants to plan out the strategy for an upcoming discovery phase. Which practice should be considered? - Understand the problem before moving to solutions. **11 of 60.** Which document should be the source of truth for consistency when implementing a company's brand on Salesforce? - The company's design system **14 of 60.** Cloud Kicks (CK) has finished conducting research and has synthesized the findings. CK now plans to collaboratively redesign services with stakeholders to address issues uncovered in the study. Which process should be used? - Service-Blueprinting Workshop **8 of 60.** Cloud Kicks wants its users to know when a new feature is enabled or available with a short video explaining the new feature. What should be recommended? - Custom home page component that loads a video resource **18 of 60.** A UX Designer wants to use Paths to provide guidance about which activities sales representatives should be doing at each stage of the opportunity lifecycle. Which element could be used in the Path's Guidance for Success sections? - Rich Text, images, and links **20 of 60.** What are the foundational principles from the Web Content Accessibility Guidelines (WCAG)? - Perceivable, operable, understandable, robust **16 of 60.** Cloud Kicks has an existing customer Experience Cloud portal that is performing well. Which has the highest probability of increasing customer engagement? - Recognizing peers with badges **24 of 60.** A branding and marketing team wants to customize the theme in the external customer support site to match the style guide requirements. What should be the recommended next step? - Configure the Experience Builder Theme panel. **17 of 60.** After conducting user interviews, a UX Designer finds that an equal amount of users prefer to use the Comfy density setting as the Compact density setting while viewing record details. Which approach should be avoided by developers when building custom components to make sure their components take advantage of this setting? - Using REM-based spacing values when styling components **25 of 60.** A UX Designer is analyzing their Experience Cloud site, enabled for Knowledge articles, and is using the Featured Topics component to display content. Which UI configuration should be used to further individualize each featured topic? - Select and upload images that represent each featured topic. **21 of 60.** A UX Designer is creating an experience to help organize content into collapsible sections. Which Lightning component should be used? - Accordion **19 of 60.** A UX Designer has recently released a feature on Experience Cloud and wants to know if the feature was successful and tracks usability over time. Which research methodology should be used? - Case Study **23 of 60.** Which step should a UX Designer take to create and deliver responsible and transparent AI technology? - Provide clear explanations of AI predictions or recommendations. **26 of 60.** Cloud Kicks' research team provides its UX Designer with a readout stating the design for the solution does not properly account for use by visually impaired people. How should the design be updated? - Optimize for color contrast-ratio and screen-reading technology. **15 of 60.** A UX Designer needs to restyle a `<lightning-modal />` Lightning Web Component (LWC) to meet brand guidelines. Which key consideration about that LWC should the UX designer be aware of? - The modal cannot be styled using styling hooks. **29 of 60.** Cloud Kicks wants to better deliver products to its customers. The company's UX Designer has an innovative solution but is struggling to get the team to visualize where and why it fits into what the customer does. Which technique should be used? - Storyboarding **22 of 60.** A UX Designer has created a new form for a call center that takes special delivery information from its customers. The designer wants to ensure the call center staff finds the form easy and intuitive to use. Which kind of testing should be conducted to validate this? - Usability Testing **34 of 60.** Cloud Kicks' support agents need to interact with customer information stored in several different objects when handling cases submitted from their web form. In which way could the agent experience be made more efficient? - Use Salesforce Flow to help complete fields required for case closure. **28 of 60.** During discovery, a UX Designer finds that most sellers like the idea of using the utility bar for easy access and productivity. Which standard use case could be recommended for using the utility bar to enhance the user experience? - Access to view a list of records favorited for quick access. **38 of 60.** A UX Designer is going to create a custom app for a new team of service agents. Which part of the user interface specific to the app could be customized? - Tabs within the app's navigation bar **30 of 60.** Financial advisors should be able to access a customer's record in Sales Cloud and see all potential business opportunities related to each individual customer. The bank does not have any corporate or business customers at this time. How should a UX Designer suggest the bank represent its customers within its Salesforce instance? - Account Object **31 of 60.** Cloud Kicks wants to implement its company colors in all UI components, like buttons and icons, using a custom theme. How does the Salesforce Lightning Design System (SLDS) ensure the UI components align with the theme? - Design tokens prefixed with "brand" **27 of 60.** What is a benefit of inclusive design? - Reducing friction for users in achieving their goals **29 of 60.** Cloud Kicks wants to better deliver products to its customers. The company's UX Designer has an innovative solution but is struggling to get the team to visualize where and why it fits into what the customer does. Which technique should be used? - Storyboarding **32 of 60.** A UX Designer wants to use the Salesforce Lightning Design System (SLDS) to create consistent user interfaces across Cloud Kicks' various platforms. On which three platforms could the designer use SLDS resources? - Heroku, Visualforce, Android **33 of 60.** How would a UX Designer differentiate between voice and tone? - Voice reflects personality, and tone is the way in which one speaks. **37 of 60.** A UX Designer determines that the usability of their company's Salesforce org could be improved if there was a tight relationship between the objects Container and Container Bids. For example, Container Bids should be deleted automatically whenever its associated Container is deleted. Which type of relationship should be used to optimize the link between Container and Container Bids? - Master-Detail **36 of 60.** What is one benefit of asking the user to think aloud during a user test? - Allows the user to share a raw stream of thought **34 of 60.** Cloud Kicks' support agents need to interact with customer information stored in several different objects when handling cases submitted from their web form. In which way could the agent experience be made more efficient? - Use Salesforce Flow to help complete fields required for case closure. **35 of 60.** A UX Designer presents a creative design approach to solving end-user problems, beginning with identifying their needs and ending with creating solutions that meet those needs. Which approach is being followed? - Human-Centered Design **42 of 60.** Cloud Kicks wants to determine whether or not the Experience Cloud site it is launching is intuitive. Their UX Designer is going to conduct a usability study. What should be one of the first steps when planning this study? - Define the goals of the study. **40 of 60.** Cloud Kicks has identified that users are getting anxious over a multiple-step custom Screen Flow with no way of visualizing its completeness. What should be done to improve the user experience? - Create a Progress Indicator component that displays the flow's relevant stages. **43 of 60.** A UX Designer wants to conduct customer interviews as part of discovery research. Which best practice should be followed while conducting these interviews? - Engage in a friendly and informal way. **46 of 60.** What are Salesforce's core design principles when making design decisions? - Clarity, Efficiency, Consistency, Beauty **41 of 60.** Which would be considered a responsive design best practice? - Specifying breakpoint sizes. **44 of 60.** A realty company provides a way for customers to shop for homes and contact real estate agents online. The company's brokers use some of the Salesforce standard functionality to track home buyers. Which two standard Salesforce objects should be used in this experience? - Account and Contact **48 of 60.** Cloud Kicks has asked its UX Designer to optimize Salesforce to help the IT help desk team quickly resolve the team's queued Cases. What Salesforce-based approach should be recommended to quickly show the appropriate cases to IT help desk team members? - Add a List View component to the home page configured to show a custom list view filtered to show assigned and open cases. **52 of 60.** Cloud Kicks has already identified its user personas and is working with a UX Designer who wants to synthesize what the company knows about its users to create a shared understanding with the rest of the organization. Which tool should the designer use? - Empathy Map **50 of 60.** Cloud Kicks has requested feature enhancements as a result of user acceptance testing. In which way could the changes be effectively analyzed and implemented? - Create a prioritization list and develop high-priority enhancements first. **39 of 60.** Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated. In what way could confirmation bias be avoided? - Ask users to explore the application without specific questions regarding which tasks to perform. **56 of 60.** A UX Designer wants to build on a human-centered design by focusing on more than just an individual person and is considering engaging, connected, and social value-driven solutions. What is the designer practicing? - Service Design **54 of 60.** A UX Designer is adding an icon without a visible, descriptive label to an interface using a Salesforce Lightning Design System (SLDS) Component Blueprint. Which attribute should be used to ensure the icon complies with accessibility requirements? - title **53 of 60.** Cloud Kicks is considering using Learning Paths functionality to assign learning content to employees as part of its onboarding process. Which feature could be assigned to learners? - Trailhead modules **60 of 60.** A UX Designer is planning out the Cloud Kicks' website redesign using Experience Cloud and will help guide discovery. Which output of the discovery process should be prepared? - Journey Maps **51 of 60.** Cloud Kicks has identified a Trusted Advisor persona as their primary focus for the next iteration of Sales Cloud. Which key business process defining their work should be analyzed to make sure the delivered experience fits their needs? - Maintaining relationships with existing customers **57 of 60.** Cloud Kicks (CK) has not yet migrated to Lightning Experience but wants to leverage the Salesforce Lightning Design System (SLDS) in its Salesforce-based custom applications. What solution should CK's designers use to deliver applications with a consistent Lightning Experience look and feel? - Include the SLDS package available in NPM **45 of 60.** A UX Designer wants to quickly plan and communicate the intended page layouts of a community portal. Which tool should they use? - Wireframes **47 of 60.** Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users. Which tool should a UX Designer use to document a user's archetypical characteristics, goals, common tasks, and pain points? - Personas **55 of 60.** Cloud Kicks wants to create an external-facing site where customers can: - Manage and submit cases via the web. - Browse and search Knowledge Base articles. - Contact Support via live chat. Which cloud should be used to design an appropriate solution? - Experience Cloud. **49 of 60.** The Client Service team at Cloud Kicks is having issues when editing an order record. The validation rule returns a top-of-page error indicating two other fields must be provided to validate and save the order changes. How should they efficiently find the correct fields? - Replace the error message with In-App Guidance to bring the user's attention to the missed fields. **58 of 60.** Cloud Kicks allows its partners to manage leads and opportunities. The company's relationship manager has requested that partners can quickly browse and see their opportunities segmented by key attributes: - If the opportunity is closing within 2 weeks - If it is valued at more than $100,000 Which approach should be used in Experience Builder to enable this? - Configure a pre-filtered opportunity list view for each key attribute with the partner group. **59 of 60.** A UX Designer has identified the Case Solver as a key user persona for Cloud Kicks' Service Cloud instance. Which activities should be considered while designing the Case Solver experience? - Troubleshooting customer issues and logging activities **60 of 60.** A UX Designer is planning out the Cloud Kicks' website redesign using Experience Cloud and will help guide discovery. Which output of the discovery process should be prepared? - Journey Maps