Salesforce UX Design Practice Questions PDF

**Question 60 of 60:**\ A UX Designer wants to communicate the value of diversity, inclusion, and equality in design. Which business outcome represents these values? **Answer Choices:**\ A. **Economic growth** (Correct)\ B. More venture capital (Incorrect)\ C. Increased salary (Incorrect) **Questi...

**Question 60 of 60:**\ A UX Designer wants to communicate the value of diversity, inclusion, and equality in design. Which business outcome represents these values? **Answer Choices:**\ A. **Economic growth** (Correct)\ B. More venture capital (Incorrect)\ C. Increased salary (Incorrect) **Question 59 of 60:**\ A UX Designer has the requirements and some user scenarios but wants to test how a new feature will be received by the user. What should the designer create and show to the user to test the content and structure of the new feature? **Answer Choices:**\ A. **Wireframe Prototype** (Correct)\ B. Heuristic Review results (Incorrect)\ C. User Acceptance Testing (Incorrect) **Question 58 of 60:**\ Which step should a UX Designer take to create and deliver responsible and transparent AI technology? **Answer Choices:**\ A. Deliver an internal session to showcase AI making data accessible to all users. (Incorrect)\ B. **Provide clear explanations of AI predictions or recommendations.** (Correct)\ C. Collect as much data from the user as possible for a catered experience. (Incorrect) **Question 57 of 60:**\ Cloud Kicks\' UX Designer identifies dynamic dashboards as a useful tool to improve org usability and experience in the Unlimited Edition Salesforce org. How many different dynamic dashboards could they create? **Answer Choices:**\ A. Up to 5 (Incorrect)\ B. Up to 10 (Incorrect)\ C. **Unlimited** (Correct) **Question 56 of 60:**\ What would it mean for the user when designing perceivable content? **Answer Choices:**\ A. **The content is convertible between different formats.** (Correct)\ B. The visual content is high contrast. (Incorrect)\ C. The content uses keyboard navigation. (Incorrect) **Question 55 of 60:**\ A UX Designer needs to create a visual representation of a user\'s series of steps to achieve a meaningful goal. Which UX design method should be used? **Answer Choices:**\ A. **User Flow** (Correct)\ B. User Persona (Incorrect)\ C. Wireframe (Incorrect) **Question 54 of 60:**\ In which way could the usability of accordion elements be improved in a mobile environment? **Answer Choices:**\ A. Use the Back browser button to collapse content. (Incorrect)\ B. **Expand the first section by default.** (Correct)\ C. Move an expanded section to the top of the screen. (Incorrect) **Question 53 of 60:**\ Cloud Kicks wants to determine whether or not the Experience Cloud site it is launching is intuitive. Their UX Designer is going to conduct a usability study. What should be one of the first steps when planning this study? **Answer Choices:**\ A. Write a test plan. (Incorrect)\ B. Recruit the right participants. (Incorrect)\ C. **Define the goals of the study.** (Correct) **Question 52 of 60:**\ Users from a small group within a Sales team have complained about an object that is often used only by them that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them. Which Salesforce feature should be suggested to improve the end-user experience? **Answer Choices:**\ A. **Personalize the navigation bar.** (Correct)\ B. Create a custom action on a Dashboard. (Incorrect)\ C. Add the object\'s related list to the Home page. (Incorrect) **Question 52 of 60:**\ Users from a small group within a Sales team have complained about an object that is often used only by them that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them. Which Salesforce feature should be suggested to improve the end-user experience? **Answer Choices:**\ A. **Personalize the navigation bar.** (Correct)\ B. Create a custom action on a Dashboard. (Incorrect)\ C. Add the object\'s related list to the Home page. (Incorrect) **Question 51 of 60:**\ A sales representative wants to tailor their own user experience. Which recommendation should be made to provide more intuitive access to regularly used content? **Answer Choices:**\ A. **Set up Quick Links in the Utility bar.** (Correct)\ B. Personalize the Navigation bar. (Incorrect)\ C. Customize the User Interface theme. (Incorrect) **Question 50 of 60:**\ Cloud Kicks wants to visually represent stages for opportunities within the sales process. Which Salesforce Lightning Design System (SLDS) component should be recommended? **Answer Choices:**\ A. Feed (Incorrect)\ B. Progress Indicator (Incorrect)\ C. **Path** (Correct) **Question 49 of 60:**\ Cloud Kicks wants to improve Salesforce adoption among its sales representatives. After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process. What should the designer do next? **Answer Choices:**\ A. Implement In-App Guidance in production to drive sales rep adoption. (Incorrect)\ B. Create an A/B test of a new Flow to drive process adoption. (Incorrect)\ C. **Conduct a workshop with stakeholders to align on the current state and build consensus.** (Correct) **Question 48 of 60:**\ Cloud Kicks plans to release a new Salesforce product to its employees, who all have different backgrounds and experience levels within Salesforce. Which onboarding design best practice would best support the product release? **Answer Choices:**\ A. Provide written help documentation as the single source of truth for learning about new features. (Incorrect)\ B. **Identify the message, audience, and purpose for content.** (Correct)\ C. Create pop-ups to give users a full visualization of a product. (Incorrect) **Question 47 of 60:**\ Cloud Kicks has identified a Trusted Advisor persona as their primary focus for the next iteration of Sales Cloud. Which key business process defining their work should be analyzed to make sure the delivered experience fits their needs? **Answer Choices:**\ A. Managing and creating prompts (Incorrect)\ B. Collaborating with colleagues (Incorrect)\ C. **Maintaining relationships with existing customers** (Correct) **Question 46 of 60:**\ Cloud Kicks wants to create an external-facing site where customers can: - Manage and submit cases via the web. - Browse and search Knowledge Base articles. - Contact Support via live chat. Which cloud should be used to design an appropriate solution? **Answer Choices:**\ A. **Experience Cloud** (Correct)\ B. Service Cloud (Incorrect)\ C. Commerce Cloud (Incorrect) **Question 45 of 60:**\ A UX Designer has recently released a feature on Experience Cloud and wants to know if the feature was successful and tracks usability over time. Which research methodology should be used? **Answer Choices:**\ A. Case Study (Incorrect)\ B. Inductive (Incorrect)\ C. **Quantitative** (Correct) **Question 44 of 60:**\ A UX Designer at Cloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience. How should the designer help mitigate pushback from developers? **Answer Choices:**\ A. Get buy-in from the development lead first and let them persuade others. (Incorrect)\ B. **Share research notes from previous projects with them.** (Correct)\ C. Work together on setting up UX indicators. (Incorrect) **Question 43 of 60:**\ Which consideration should be made when conducting a Consequence Scanning workshop? **Answer Choices:**\ A. Consider company OKRs when designing features of a product. (Incorrect)\ B. Examine a product for potential inclusivity after it has been built. (Incorrect)\ C. **Bring together a cross-functional group with varied experiences.** (Correct) **Question 42 of 60:**\ What are Salesforce's core design principles when making design decisions? **Answer Choices:**\ A. Effortless, Insightful, Attentive, Humble (Incorrect)\ B. Integrity, User Control, Feedback, Metaphors (Incorrect)\ C. **Clarity, Efficiency, Consistency, Beauty** (Correct) **Question 41 of 60:**\ Cloud Kicks has already identified its user personas and is working with a UX Designer who wants to synthesize what the company knows about its users to create a shared understanding with the rest of the organization. Which tool should the designer use? **Answer Choices:**\ A. Prioritize Backlog (Incorrect)\ B. Executive Summary (Incorrect)\ C. **Empathy Map** (Correct) **Question 40 of 60:**\ Cloud Kicks wants to prevent its sales agents from being able to save a new account unless they have entered the phone number in the correct format and with the correct number of digits. A validation rule would then prevent the new account from saving. Which method should be used to improve the user experience in the simplest way while preventing errors? **Answer Choices:**\ A. Set a prompt to display on the page using In-App Guidance. (Incorrect)\ B. **Set field-level error message to display on the page.** (Correct)\ C. Mark the field as Required. (Incorrect) **Question 39 of 60:**\ What should a UX Designer use to design responsively within the Salesforce Lightning Design System (SLDS)? **Answer Choices:**\ A. Design Tokens (Incorrect)\ B. **Grid System** (Correct)\ C. Component Blueprints (Incorrect) **Question 38 of 60:**\ Cloud Kicks wants to apply branding to its current Salesforce org, currently using Lightning Experience. The look and feel must follow company design guidelines. Which declarative design properties should be used to achieve this? **Answer Choices:**\ A. **Create a custom Theme in Themes and Branding, selecting logo, brand colors, and Images.** (Correct)\ B. Design a custom Branding set in user interface, selecting a logo, colors, and font type. (Incorrect)\ C. Implement CSS override in Experience Cloud. (Incorrect) **Question 37 of 60:**\ A UX Designer is creating a customer support site in Experience Builder that will be internationalized across 12 different countries. Which design considerations should be made when planning for this site? **Answer Choices:**\ A. Users in some countries can perceive the colors differently; there might be a need to adjust color contrasts for proper visibility. (Incorrect)\ B. Country flags used as links to represent languages provide an ideal way to switch between locales or languages for users. (Incorrect)\ C. **There are different writing directions (right to left vs. left to right) and layouts need to be adjusted accordingly.** (Correct) **Question 36 of 60:**\ A UX Designer is creating a site for delivery within Experience Builder for a customer who has strict requirements to stay focused on out-of-the-box declarative styling and components only. Which method would deliver a branded experience? **Answer Choices:**\ A. Implement styling hooks for key components. (Incorrect)\ B. Display custom variations of pages based on user behavior. (Incorrect)\ C. **Use the theme editor to adjust fonts, text case, colors, and site logo.** (Correct) **Question 35 of 60:**\ Cloud Kicks is launching a new Salesforce org and wants to test its levels of accessibility, including keyboard navigation. Which detail could be verified by testing keyboard navigation for accessibility? **Answer Choices:**\ A. Actionable items are highlighted in a specific color. (Incorrect)\ B. Keyboard actions provide audio feedback. (Incorrect)\ C. **Tabbing order is logical.** (Correct) **Question 34 of 60:**\ Cloud Kicks' marketing development representatives need to process incoming leads. Understanding the typical lead-to-opportunity process is essential to the design. Which three new records would typically be created when they convert a lead? **Answer Choices:**\ A. **Account, Contact, Opportunity.** (Correct)\ B. Person Account, Opportunity, Quote. (Incorrect)\ C. Converted Lead, Opportunity, Activity. (Incorrect) **Question 33 of 60:**\ A UX Designer wants to ensure new Salesforce users are given the appropriate onboarding experience. Which In-App Guidance customization is available to be used? **Answer Choices:**\ A. **Specify prompt scheduling** (Correct)\ B. Set prompt permissions (Incorrect)\ C. Choose button color (Incorrect) **Question 32 of 60:**\ Cloud Kicks is planning its Einstein Bot implementation and has identified common issues the bot can resolve. Which additional element(s) would be essential? **Answer Choices:**\ A. Voice and tone (Incorrect)\ B. AI training models (Incorrect)\ C. **Training and support** (Correct) **Question 31 of 60:**\ A Development team is not valuing the results of a usability testing session. How should acceptance of the results be increased? **Answer Choices:**\ A. Transparently share how much effort has already been invested into the sessions. (Incorrect)\ B. **Invite team members to observe usability sessions.** (Correct)\ C. Include links to best practice articles for each finding. (Incorrect) **Question 30 of 60:**\ During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reports using the global search bar. What should be done to improve their experience? **Answer Choices:**\ A. Add the reports to Global Actions for quick access from any page. (Incorrect)\ B. Schedule the reports to be emailed daily. (Incorrect)\ C. **Update the Home page with access to commonly used reports.** (Correct) **Question 29 of 60:**\ Service agents are complaining that the new custom object to track reservations has too many fields and is cluttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process. Which feature should be recommended? **Answer Choices:**\ A. Flow Builder (Incorrect)\ B. In-App Guidance (Incorrect)\ C. **Dynamic Forms** (Correct) **Question 28 of 60:**\ A UX Designer is asked to design a new component built on Salesforce Lightning. What should be their first step? **Answer Choices:**\ A. Import the appropriate Salesforce design tokens into their design software. (Incorrect)\ B. **Become familiar with the Salesforce Lightning Design System (SLDS) component blueprints.** (Correct)\ C. Find and review relevant AppExchange packages. (Incorrect) **Question 27 of 60:**\ The UX Designer at Cloud Kicks is asked to make the website size and content adjust to the screen size, platform, and orientation. Which design should the designer use? **Answer Choices:**\ A. **Responsive** (Correct)\ B. Progressive (Incorrect)\ C. Adaptive (Incorrect) **Question 26 of 60:**\ A UX Designer wants to quickly mock up Salesforce User Interface experiences using a collection of prebuilt components. The designer needs Salesforce Lightning Design System (SLDS) resources for their designs and prototypes such as base components, tokens, and design patterns. Which tool or installation should best support their needs? **Answer Choices:**\ A. **Lightning Design System Unmanaged Package** (Correct)\ B. Sketch Plugin (Incorrect)\ C. SLDS Validator (Incorrect) **Question 25 of 60:**\ Which resources of the Salesforce Lightning Design System (SLDS) could be used to make custom applications look like Salesforce? **Answer Choices:**\ A. Fully functional components (Incorrect)\ B. **Blueprints and tokens** (Correct)\ C. Guidelines for voice and tone (Incorrect) **Question 24 of 60:**\ Cloud Kicks wants to customize the end user\'s Salesforce app experience. What should their UX designer recommend? **Answer Choices:**\ A. Users personalize apps by location (Incorrect)\ B. **Users personalize record pages** (Correct)\ C. Users personalize their tabs (Incorrect) **Question 23 of 60:**\ Cloud Kicks wants to modify one of its custom Lightning Web Components in Service Console so that its administrators can change the functionality or styling depending on what page the component is used on. Which feature should be recommended? **Answer Choices:**\ A. **App Builder property** (Correct)\ B. Styling hooks (Incorrect)\ C. CSS override (Incorrect) **Question 22 of 60:**\ A realty company provides a way for customers to shop for homes and contact real estate agents online. The company\'s brokers use some of the Salesforce standard functionality to track home buyers. Which two standard Salesforce objects should be used in this experience? **Answer Choices:**\ A. Case and Contact (Incorrect)\ B. Opportunity and Contact (Incorrect)\ C. **Account and Contact** (Correct) **Question 21 of 60:**\ Cloud Kicks hired a UX Designer to help improve the design of its Experience Cloud site. The company knows the interface needs to be updated but is unsure about what should be done. Which tool should the designer use first? **Answer Choices:**\ A. **Heuristic Evaluation** (Correct)\ B. Design System (Incorrect)\ C. Low-Fidelity Prototype (Incorrect) **Question 20 of 60:**\ A UX Designer determines that the usability of their company\'s Salesforce org could be improved if there was a tight relationship between the objects Container and Container Bids. For example, Container Bids should be deleted automatically whenever its associated Container is deleted. Which type of relationship should be used to optimize the link between Container and Container Bids? **Answer Choices:**\ A. **Master-Detail** (Correct)\ B. Many-to-one Lookup (Incorrect)\ C. Hierarchical Lookup (Incorrect) **Question 19 of 60:**\ Cloud Kicks wants its users to know when a new feature is enabled or available with a short video explaining the new feature. What should be recommended? **Answer Choices:**\ A. Utility bar with embedded video (Incorrect)\ B. Docked prompt using In-App Guidance (Incorrect)\ C. **Custom home page component that loads a video resource** (Correct) **Question 18 of 60:**\ Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated. In what way could confirmation bias be avoided? **Answer Choices:**\ A. Ask open-ended questions staying away from questions regarding feelings. (Incorrect)\ B. Ask specific questions about known pain points to confirm your hypothesis. (Incorrect)\ C. **Ask users to explore the application without specific questions regarding which tasks to perform.** (Correct) **Question 17 of 60:**\ The UX Designer at Cloud Kicks is considering using a custom Lightning component to fulfill a specific business requirement. Which best practice should be considered? **Answer Choices:**\ A. Always use the SLDS Blueprint markup over base Lightning components. (Incorrect)\ B. Create HTML markup and link the SLDS stylesheet via Static Resource. (Incorrect)\ C. **Exhaust the list of available base Lightning components in the Component Library.** (Correct) **Question 16 of 60:**\ A UX Designer is attending a sprint planning session as part of their team\'s Agile ceremonies. Which methodology could the designer be asked to use to roughly estimate the work required for each item? **Answer Choices:**\ A. Prioritization Matrix (Incorrect)\ B. Sprint Backlogging (Incorrect)\ C. **T-shirt Sizing** (Correct) **Question 15 of 60:**\ A UX Designer has created a new form for a call center that takes special delivery information from its customers. The designer wants to ensure the call center staff finds the form easy and intuitive to use. Which kind of testing should be conducted to validate this? **Answer Choices:**\ A. Survey (Incorrect)\ B. **Usability Testing** (Correct)\ C. Qualitative (Incorrect) **Question 14 of 60:**\ How would a UX Designer differentiate between voice and tone? **Answer Choices:**\ A. Voice reflects brand positioning and tone is the organization's messaging. (Incorrect)\ B. **Voice reflects personality, and tone is the way in which one speaks.** (Correct)\ C. Voice is how one speaks, and tone reflects personality. (Incorrect) **Question 13 of 60:**\ Cloud Kicks\' development team is working on the build of a new custom component using VS Code. They often have new CSS classes and properties conflicting with the Salesforce Lightning Design System (SLDS). What should simplify working with SLDS in Lightning Components? **Answer Choices:**\ A. **Install SLDS Validator extension for VS Code** (Correct)\ B. Install Lightning Design System Plugin for Sketch (Incorrect)\ C. Install SLDS creator from AppExchange (Incorrect) **Question 12 of 60:**\ A UX Designer wants to explore sample code for Lightning components and see how changing the code affects the visual appearance in real-time, without deploying any code to a Salesforce org. Which resource should help accomplish this? **Answer Choices:**\ A. Sandbox Org (Incorrect)\ B. **Developer Center's Lightning Component Library** (Correct)\ C. Lightning Design System Website (Incorrect) **Question 11 of 60:**\ A UX Designer is creating a custom To-Do List component to replace the standard Salesforce one. Their developer is using a parent-child Lightning Web Component (LWC) structure to build the component, creating a parent component for the list and a single repeated child component for each To-Do Item within the list. Which impact of the LWC\'s Shadow DOM should be considered when designing or developing the stylesheets for these components? **Answer Choices:**\ A. **The CSS styles defined in the parent list component are not shared with the child items.** (Correct)\ B. Using a Light DOM child component prevents the CSS styles from being inherited by the child items. (Incorrect)\ C. The CSS styles defined in the parent list component are inherited by the child items. (Incorrect) **Question 10 of 60:**\ Cloud Kicks is incorporating Relationship Design principles into its business model and customer offerings wherever possible. Which principle would represent their company strategy? **Answer Choices:**\ A. Highlighting benefits over customer needs. (Incorrect)\ B. Reframing outputs over outcomes. (Incorrect)\ C. **Prioritizing engagement over impressions.** (Correct) **Question 9 of 60:**\ Cloud Kicks is considering whether it should implement the Standard Salesforce Navigation or use the Console for its Sales team. What is one requirement that could lead to recommending the Console? **Answer Choices:**\ A. **Ability to toggle between multiple records.** (Correct)\ B. Need for viewing multiple list views at the same time. (Incorrect)\ C. Requirement for better mobile responsiveness. (Incorrect) **Question 8 of 60:**\ Cloud Kicks needs functional components that will be used on many pages. The components need to be consistent with the look and feel of Lightning Experience. What does the Salesforce Lightning Design System (SLDS) provide that will ensure consistency? **Answer Choices:**\ A. **Component Blueprints** (Correct)\ B. Experience Lightning Components (Incorrect)\ C. Lightning Component Builder (Incorrect) **Question 7 of 60:**\ A sales representative needs to quickly see key fields whenever viewing an opportunity. Which standard Salesforce feature would allow these fields to be available when they are viewing a record? **Answer Choices:**\ A. Enhanced Related Lists (Incorrect)\ B. Tabs (Incorrect)\ C. **Compact Layouts** (Correct) **Question 6 of 60:**\ Financial advisors should be able to access a customer\'s record in Sales Cloud and see all potential business opportunities related to each individual customer. The bank does not have any corporate or business customers at this time. How should a UX Designer suggest the bank represent its customers within its Salesforce instance? **Answer Choices:**\ A. Case Object (Incorrect)\ B. **Lead Object** (Correct)\ C. Account Object (Incorrect) **Question 5 of 60:**\ Cloud Kicks (CK) has identified that its individual agents send out messaging and communication that is often not aligned with the company's overall branding and communication style. Which Salesforce solutions should be implemented to help CK deliver consistently branded content at every touchpoint? **Answer Choices:**\ A. Email Builder and Customer 360 (Incorrect)\ B. Service Cloud and Letterhead (Incorrect)\ C. **Distributed Marketing and Journey Builder** (Correct) **Question 4 of 60:**\ A UX Designer is going to create a custom app for a new team of service agents. Which part of the user interface specific to the app could be customized? **Answer Choices:**\ A. Icons for custom objects (Incorrect)\ B. **Tabs within the app's navigation bar** (Correct)\ C. Utility items for a mobile view (Incorrect) **Question 3 of 60:**\ Cloud Kicks has identified that its users are having difficulty figuring out where to look on a web page due to the number of design elements. What is one consideration that should be made to improve the visual hierarchy of the page? **Answer Choices:**\ A. Hierarchy, larger elements need to be up top (Incorrect)\ B. **Scale, using relative size to signal importance** (Correct)\ C. Consistency, keep all elements a similar size (Incorrect) **Question 2 of 60:**\ A UX Designer wants to understand the mental model of employees who have requested a new internal community. The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable information architecture that matches user expectations. Which technique should be used? **Answer Choices:**\ A. **Card Sorting** (Correct)\ B. Journey Mapping (Incorrect)\ C. Cognitive Walkthrough (Incorrect) **Question 1 of 60:**\ A UX Designer wants to remotely collect feedback from hundreds of users on tasks or activities that do not require much imagination or emotion. Which testing approach should be used? **Answer Choices:**\ A. Usability study (Incorrect)\ B. A/B Testing (Incorrect)\ C. **Online surveys** (Correct)