Salesforce Certified User Experience Designer Exam Questions PDF

# Salesforce Certified User Experience Designer Exam Questions ## Question 1 Cloud Kicks requires a custom image to be added to a record detail page, making it easier for the company to visually identify its current membership level. Which platform tools should be used to achieve this requirement...

# Salesforce Certified User Experience Designer Exam Questions ## Question 1 Cloud Kicks requires a custom image to be added to a record detail page, making it easier for the company to visually identify its current membership level. Which platform tools should be used to achieve this requirement? * Image Field, Dynamic Form, and Lightning Record Page * Formula Field, Static Resource, and Object Page Layout * Lightning Components, SLDS Icons, and Compact Layouts ## Question 2 Cloud Kicks is making inclusive design a priority for its communities and customers. What are the three inclusive design action-oriented principles? * Recognize imperfection. Learn from diversity. One size fits one. * Recognize exclusion. Learn from diversity. Solve for one, extend to many. * Recognize diversity. Learn from experts. Focus on one person. ## Question 3 Cloud Kicks is considering whether it should implement the Standard Salesforce Navigation or use the Console for its Sales team. What is one requirement that could lead to recommending the Console? * Requirement for better mobile responsiveness * Need for viewing multiple list views at the same time * Ability to toggle between multiple records ## Question 4 Cloud Kicks' UX team is examining the user interface of the company's customer-facing portal that runs on Experience Cloud. They want to determine the portal's compliance with recognized standard usability principles. How should this be accomplished? * Card Sorting * Heuristic Evaluation * User Testing ## Question 5 Cloud Kicks is displaying Knowledge articles on a site with a colored background. A UX Designer is asked to evaluate Web Content Accessibility Guidelines (WCAG) level AA for 12-point text. What is the minimum color contrast ratio that would pass these guidelines? * 4.5:1 * 7.0:1 * 3.0:1 ## Question 6 Cloud Kicks is planning to build a custom Lightning Web Component (LWC) that needs to be implemented quickly. Where should the team go to explore Lightning component code, documentation, and specifications? * Components Library on developer.salesforce.com * Salesforce Extensions for VS Code * Design Tokens on SLDS website ## Question 7 Cloud Kicks plans to release a new Salesforce product to its employees, who all have different backgrounds and experience levels within Salesforce. Which onboarding design best practice would best support the product release? * Provide written help documentation as the single source of truth for learning about new features. * Identify the message, audience, and purpose for content. * Create pop-ups to give users a full visualization of a product. ## Question 8 Cloud Kicks wants to improve its Salesforce org to provide tailored functionality that enables sales representatives to provide quick, competitive pricing and close deals faster. What is the benefit of Lightning Console Apps in this scenario for the sales representatives? * Adding records to Favorites. * Accessing Global Actions. * Completing actions with a single click. ## Question 9 What are the foundational principles from the Web Content Accessibility Guidelines (WCAG)? * Desirable, feasible, viable, affordable * Useful, effective, efficient, reliable * Perceivable, operable, understandable, robust ## Question 10 A UX Designer is evaluating whether to perform a moderated or unmoderated usability study on their prototype solution to gain user feedback. Which reason would lead the designer to choose a moderated study? * Follow-up questions can be asked to obtain further information about the issues participants may encounter. * Sessions can be completed at any time and anywhere. * It is less expensive and time-consuming to conduct. ## Question 11 A UX Designer is working on a series of custom Salesforce components for a new website. In which way could the designer accelerate the visual design process? * Leverage the Salesforce Lightning Design System (SLDS) using UI kits or plugins. * Build a custom layout in Salesforce and export the underlying code. * Use separate stylesheets to make implementation easier. ## Question 12 A UX Designer wants to conduct customer interviews as part of discovery research. Which best practice should be followed while conducting these interviews? * Engage in a friendly and informal way. * Use objective, close-ended questions. * Discuss interview findings in the moment. ## Question 13 A UX Designer creates a set of patterns and guidelines for including visual indicators letting a user know which form fields are required. Which Usability Heuristic is being used in this case? * Consistency and Standards * Error diagnosis and recovery * Match between system and the real world ## Question 14 Cloud Kicks is incorporating Relationship Design principles into its business model and customer offerings wherever possible. Which principle would represent their company strategy? * Prioritizing engagement over impressions * Highlighting benefits over customer needs * Reframing outputs over outcomes ## Question 15 A UX Designer has completed usability testing on a newly designed case management system and has gathered many observations from the test participants. What should the UX Designer consider while presenting the findings? * Be specific about the issues testers encountered. * Report only the new issues, and omit already known bugs. * Include the names of participants in the report. ## Question 16 A UX Designer wants to adopt scalability and consistency by no longer hard-coding values in designs, such as hex values for colors and pixel values for spacing. What should be used or created to leverage named entities that apply design attributes to components and applications? * Utility Classes * Design Tokens * Design Patterns ## Question 17 Cloud Kicks' administrator has a requirement to make the user experience for a complex process more engaging for internal users. Which Salesforce functionality should be used? * Screen Flow * Process Builder * Lightning Survey ## Question 18 Which part of the Salesforce Lightning Design System (SLDS) should be used to create visual consistency with regard to alignments, grids, spacing, and typography? * Utility Classes * BEM Naming Classes * Component Blueprints ## Question 19 Cloud Kicks' support agents need to interact with customer information stored in several different objects when handling cases submitted from their web form. In which way could the agent experience be made more efficient? * Design custom Lightning Web Components for the customer to complete. * Use Salesforce Flow to help complete fields required for case closure. * Open links in new windows when agents click on details from case widgets. ## Question 20 What is a goal of usability testing? * Learning about the user's behavior and preferences * Identifying the best variation of a page * Showing users how to use the design in the right way ## Question 21 Cloud Kicks hired a UX Designer to help improve the design of its Experience Cloud site. The company knows the interface needs to be updated but is unsure about what should be done. Which tool should the designer use first? * Heuristic Evaluation * Low-Fidelity Prototype * Design System ## Question 22 A UX Designer is analyzing their Experience Cloud site, enabled for Knowledge articles, and is using the Featured Topics component to display content. Which UI configuration should be used to further individualize each featured topic? * Choose from a list of Salesforce icons for each featured topic. * Pick a custom color value for each featured topic. * Select and upload images that represent each featured topic. ## Question 23 Cloud Kicks asks its UX Designer to create a B2B sales portal that can easily integrate customer relationship management. Which Salesforce solution should be used? * High-Velocity Sales * Commerce Cloud * Sales Cloud ## Question 24 Cloud Kicks wants gamified learning content for its internal users and leadership. The company wants to create a custom product training platform as a part of the experience. What should be recommended? * Enablement Site to build and assign custom modules * In-app prompts to provide access to learning journeys * Sandbox to experiment with the product ## Question 25 A UX Designer is tasked with ensuring Lightning App Builder apps are mobile-friendly, including interactive elements. What should be the minimum touch screen target size for interactive elements on mobile devices? * 24 pixels wide x 24 pixels tall * 44 pixels wide x 44 pixels tall * 64 pixels wide x 64 pixels tall ## Question 26 A UX Designer interviews a user who spends most of their time moderating forums, enforcing community standards, and providing member support. Which Experience Cloud persona does this user align with? * Support Manager * Site Administrator * Community Manager ## Question 27 Cloud Kicks has a text information-rich Salesforce org. The company wants to maximize the content on every screen because most of its employees use laptops with limited screen space. Which global user interface setting should be used to best solve this problem? * Dynamic Forms * Compact Display Density * Removing sections from Page Layouts ## Question 28 Cloud Kicks (CK) is going mobile and wants to ensure its Salesforce app aligns with company branding. Which element could be customized in the Salesforce app to match CK's branding? * Search bar layout and loading page background * Brand color and loading page logo * Background image and focus link color ## Question 29 Cloud Kicks wants to create a site for its customers to manage events regardless of the device they are using. Which best practice should be used to provide this experience? * Create a new page for each device. * Create a Lightning Web Component. * Create a responsive user interface. ## Question 30 Cloud Kicks uses cases to track customer complaints. What is the relationship between a case and its account? * Hierarchical * Master-Detail * Lookup ## Question 31 A UX Designer is hired to help create a brand new app for the AppExchange with a human-centered approach. Which strategy will most likely strengthen employee relationships the most? * Invite employees from different departments and create a journey map together. * Send an anonymous survey to collect ideas from across the whole company. * Create a first draft in a design team and then share it for feedback with employees. ## Question 32 A UX Designer presents a creative design approach to solving end-user problems, beginning with identifying their needs and ending with creating solutions that meet those needs. Which approach is being followed? * Human-Centered Design * Communication Design * User Experience Design ## Question 33 What is the relationship between inclusive design and accessible design? * Inclusive design aims to accommodate everyone, regardless of their abilities, while accessible design targets specific disability groups. * Inclusive design is a methodology while accessible design is based on guidelines. * Inclusive design only applies to digital interfaces, while accessible design is relevant to physical spaces. ## Question 34 Cloud Kicks has identified that users are getting anxious over a multiple-step custom Screen Flow with no way of visualizing its completeness. What should be done to improve the user experience? * Set up a Salesforce Path with Guidance for Success. * Create a Progress Indicator component that displays the flow's relevant stages. * Configure a Status Tracker component to show all possible stages. ## Question 35 A UX Designer is creating a custom To-Do List component to replace the standard Salesforce one. Their developer is using a parent-child Lightning Web Component (LWC) structure to build the component, creating a parent component for the list and a single repeated child component for each To-Do Item within the list. Which impact of the LWC's Shadow DOM should be considered when designing or developing the stylesheets for these components? * Using a Light DOM child component prevents the CSS styles from being inherited by the child items. * The CSS styles defined in the parent list component are not shared with the child items. * The CSS styles defined in the parent list component are inherited by the child items. ## Question 36 Cloud Kicks is launching a new Salesforce org and wants to test its levels of accessibility, including keyboard navigation. Which detail could be verified by testing keyboard navigation for accessibility? * Actionable items are highlighted in a specific color. * Tabbing order is logical. * Keyboard actions provide audio feedback. ## Question 37 Cloud Kicks hired a UX Designer to help with the design of its Experience Cloud site; they want to understand the structure and layout of the navigation menu. Which activity should the designer use while card sorting? * Arrange pages in the navigation menu by user preference. * Organize the navigation based on similar categories or groups. * Compare versions of the navigation menu mockups to see which performs better. ## Question 38 A UX Designer needs to declutter the Highlights panel for a custom object's Lightning page. The team that uses this object explained there are too many action buttons; only specific actions are used for each status of the record. Which Lightning Record Page feature should be used to solve this problem? * Dynamic Forms * Page Layouts * Dynamic Actions ## Question 39 Cloud Kicks used the Salesforce Optimizer and found several fields that are only used by some teams and typically lack data. What can the UX Designer do to improve the end-user experience? * Use dynamic forms * Create separate page layouts * Leverage In-App Guidance ## Question 40 Cloud Kicks' digital support representatives have different needs and requirements for Knowledge articles than customers. Customers need to se: * Some Knowledge articles, not all * Articles organized in different categories * Different fields than support representatives Which consideration should be made when determining how to present Knowledge articles to each audience? * Topics within a customer site must be organized the same as internal data categories. * Knowledge Articles do not need a Topic to be visible in the Experience Cloud. * Page layouts or permissions can display only the fields needed for each audience. ## Question 41 Cloud Kicks (CK) has identified that its individual gents send out messaging and communication that is often not aligned with the company's overall branding and communication style. Which Salesforce solutions should be implemented to help CK deliver consistently branded content at every touchpoint? * Distributed Marketing and Journey Builder * Service Cloud and Letterhead * Email Builder and Customer 360 ## Question 42 A UX Designer is attending a sprint planning session as part of their team's Agile ceremonies. Which methodology could the designer be asked to use to roughly estimate the work required for each item? * T-shirt Sizing * Prioritization Matrix * Sprint Backlogging ## Question 43 Cloud Kicks wants to use Paths for onboarding its sales representatives. Which Path feature should be used to best guide users through key data points? * Guidance center * Actions and recommendations component * Key fields to complete before next Path stage ## Question 44 A UX Designer has been tasked with designing a custom Lightning Web Component (LWC) that uses the Salesforce Lightning Design System (SLDS). Where on the SLDS website should the designer find accessible HTML and CSS used to create components along with implementation guidelines? * Component Blueprints * Design Tokens * Development Tools ## Question 45 Cloud Kicks wants to provide employees with quick access to apps, objects, and other items in the Salesforce mobile app. Which navigational feature should they use? * Personalized Navigation Tabs * Console Navigation * Favorites ## Question 46 Cloud Kicks has a content-rich set of record pages and wants its UX Design team to organize and consolidate them. Which Salesforce Lightning Design System (SLDS) component should be used to organize and consolidate content? * Modals * Data Tables * Tabs ## Question 47 Cloud Kicks wants to better deliver products to its customers. The company's UX Designer has an innovative solution but is struggling to get the team to visualize where and why it fits into what the customer does. Which technique should be used? * Persona Mapping * Prototyping * Storyboarding ## Question 48 Upon review of its new Portal landing page built with Experience Builder, Cloud Kicks does not think its brand experience is translated into the user experience. The UX Designer confirms the Theme was set up correctly. Which additional UX elements should be reviewed to influence the brand experience? * Visual Design, Harmony, and Responsiveness * Visual, Content, and Interaction Design * Shapes, Interaction Design, and Load Time ## Question 49 Which feature is provided in the Salesforce Lightning Design System (SLDS) for designers and developers? * ES6 JavaScript modules and plugins * Semantic and accessible component markup * A library of Lightning Web Components ## Question 50 Cloud Kicks has been tracking the details of its storage facilities in an Excel sheet, where each facility is represented as a row and the details about each facility are represented by columns. How should this information be stored in Salesforce? * An object to represent both storage facilities and facility details * An object to represent storage facilities and fields to store facility details * An object to represent facility details and fields to store storage facilities ## Question 51 Cloud Kicks allows its partners to manage leads and opportunities. The company's relationship manager has requested that partners can quickly browse and see their opportunities segmented by key attributes: * If the opportunity is closing within 2 weeks * If it is valued at more than $100,000 Which approach should be used in Experience Builder to enable this? * Configure a pre-filtered opportunity list view for each key attribute with the partner group. * Create a screen Flow with a table and use a Get Records element to filter the data. * Allow each user to create a filter for each key attribute and link to the opportunities list view. ## Question 52 Cloud Kicks wants to prevent its sales agents from being able to save a new account unless they have entered the phone number in the correct format and with the correct number of digits. A validation rule would then prevent the new account from saving. Which method should be used to improve the user experience in the simplest way while preventing errors? * Set a prompt to display on the page using In-App Guidance. * Set field-level error message to display on the page. * Mark the field as Required. ## Question 53 Cloud Kicks wants its Salesforce app to represent company branding and comply with Web Content Accessibility Guidelines (WCAG) 2.1. What should they consider about themes and branding? * There is a default WCAG complaing Salesforce color theme; only brand color can be updated. * The color pallet is auto-generated based on the brand color to be WCAG compliant. * Salesforce automatically updates the selected brand color to make it accessible; this should overridden to select the colors manually. ## Question 54 Which goal would be important in undertaking a Consequence Scanning exercise before launching a new product? * Encourage team well-being through collaboration. * Focus on specific accountability outcomes. * Reframe the product objectives from multiple, diverse perspectives. ## Question 55 A UX Designer at Cloud Kicks has been asked to gather insights for a newly released feature at scale from a specific set of users in the flow of their work. Which approach should be used? * Survey * In-App Feedback * User Interviews ## Question 56 A UX Designer has identified the Case Solver as a key user persona for Cloud Kicks' Service Cloud instance. Which activities should be considered while designing the Case Solver experience? * Viewing the status of cases and analyzing campaign metrics * Training other agents and editing knowledge articles * Troubleshooting customer issues and logging activities ## Question 57 Cloud Kicks (CK) is implementing its brand style guide using out-of-the-box Experience Builder features. CK wants to avoid custom solutions. Which declarative option could be used? * Apply brand fonts and colors. * Use a different template. * Update global CSS. ## Question 58 A UX Designer wants to inform user stories based on user value and development effort. Which method should be used? * Customer Journey Map * Prioritization Matrix * Card Sorting ## Question 59 A UX Designer is customizing the look and feel of a site using Experience Builder and needs to choose a color for the text and the background of the buttons. Which accessibility guideline should be considered? * Scalable * Adaptable * Distinguishable ## Question 60 Cloud Kicks wants to build a solution in Salesforce to accommodate a call center's process and make it easier for them to log complaints. How should the existing process be illuminated, including the pain points and opportunities? * Observe the complaints process and create a prototype. * Observe the complaints process and create a persona framework. * Observe the complaints process and create a journey map.