RSM Q&A DESCRIPTIVE PDF

Descriptive Questions - Commercial I Four (4) Marks answer questions 01 सामान्य परिस्थितिय ों में अप्रयुक्त तिकि ों (आितिि) पि धनवापसी के तनयम ों क सोंतिप्त से तिखें? Write in briefly the rules for refund on unused tickets (reserved) under normal circumstances? 1. If the tic...

Descriptive Questions - Commercial I Four (4) Marks answer questions 01 सामान्य परिस्थितिय ों में अप्रयुक्त तिकि ों (आितिि) पि धनवापसी के तनयम ों क सोंतिप्त से तिखें? Write in briefly the rules for refund on unused tickets (reserved) under normal circumstances? 1. If the ticket is presented for cancellation more than 48 hours before scheduled departureof the train: Class CancellationCharges per Passenger st 1 AC Class/ Executive Rs.240/-+ gst Class 2nd AC/ First Class Rs.200/-+ gst rd 3 AC/ AC Chair Car Rs.180/-+ gst Sleeper Class Rs.120/- 2S class Rs.60/- 2. If the ticket is cancelled between 48 hours and up to 12 hours before the scheduled departure of the train: Cancellation charge shall be 25% of the total fare, subject to the minimum cancellation charges. 3. If the ticket is cancelled within 12 hours and up to 4 hours before the scheduled departure of the train: Cancellation charge shall be 50% of the total fare , subject to the minimum cancellation charges. 4. No refund shall be granted on the confirmed ticket, if ticket is cancelled within 4 hours before the scheduled departure of the train. 5. In case of a partially confirmed ticket: Full Refund of fare less Clerkage shall be given for confirmed passengers also if entire ticket is cancelled up to 30 minutes before the scheduled departure of the train. 6. Refund on Cancellation of Unused RAC or Waitlisted tickets: Full refund of fare less Clerkage shall be given for cancellation up to 30 minutes before the scheduled departure of the rain. 7. If no current counters at station originating journey: Night trains leaving between 21- 06 hrs (actual departure) refund given at station within 2 hrs after opening of Reservation Office. 8. PRS tickets can be cancelled at any PRS location within the time limts prescribed. 02 What are the rules governing Forfeiture and Refund of Wagon Demand Registration Fees? डब्ल्यूडीआिएफ की धनवापसी औि जब्ती के क्या तनयम हैं ? ANS: Forfeiture of wagon demand registration fee: Wagon demand registration fee is forfeited under the following circumstances 1. When wagon demand is cancelled after the physical supply of wagons. 2. When wagon demand is cancelled within 10 days of registration. 3. In case advance stacking permission has been granted, if the demand is cancelled is within 15 days from the time of advance stacking permission  4. When Wheat demand to ports is cancelled is within 30 days 5. When loading is not commenced within the free time allowed for loading. 6. An amount equal to WDRF will be collected from premier customers when they cancel their indents under any of the above conditions. 7. When consignor is not willing to pay freight charges as per existing railway tariff. 8. When WDRF refund is not claimed within 3 years as per limitations Act. 9. At congested Goods sheds, When the loading is not completed within twice the permissible free time, one subsequent pending indent of the said consignor will be cancelled along with forfeiture of WDRF. 10. Similarly, if he does not complete the loading within three times the permissible free time, two pending indents will be cancelled along with forfeiture of WDRF and soon. 11. When the party commences loading within the free time but takes more than the permitted free time, the wagon registration fee will not be forfeited but demurrage will be recovered. WDRF is refundable under the following circumstances.  When wagon is booked and loaded.  When supply of wagon is not made upto 10 days and the consignor wants to cancel his indent.  When open wagon is supplied against an indent for covered wagon or vice versa and the consignor is not willing to load.  When restrictions are imposed without any time limits. 03 तकन्ीों10 परिस्थितिय ों के बािे में तिखें, तजनके अोंिर्गि स्टे शन अजग न से आहिण की अनुमति है. Write any 10 circumstances under which withdrawals from station earnings are permitted? ANS 1. Encashment of PO for payment of claims for compensation of goods lost, damaged etc.-not exceeding Rs.10,000/- in each case. 2. Departmental expenditure necessitated by floods, accidents and earthquakes etc. 3. Ex-gratia payments to persons involved in train accidents. 4. Refund of fares and freight charges against vouchers/over charges sheets issued by competent authority 5. Refund of WDRF (Rs.1,00,000/- per rake or Rs.6000/- per wagon) 6. Handling charges for transshipment due to accidents, hot axles, etc. 7. Cost of transport of sick and wounded persons at stations where ambulances are not available 8. Payment of expenses of special catering when the imprest is exhausted in emergent cases only, duly authorized by an officer. 9. Refund of fares on unused and partially used tickets including difference due to AC failure. 10. Refund of EMD to unsuccessful bidders in cases of auction of unclaimed or lost property. 11. Payment of commissions to the halt agents. 12. Payment of immediate relief to the families of non-gazetted railway servants who die while in service. 13. Payment of advances from provident fund sanctioned by competent authority to meet the funeral expenses of deceased railway employees at roadside station. 14. Payment not exceeding Rs.5000/- only in each case for shrouds to cover dead bodies of victims of accidents on railway. 04 स्कूिि / म ििसाइतकि की बुतकोंर् पि सोंतिप्त न ि् स तिखें? Write short notes on  Booking of Scooters/Motor Cycles?  Can be booked as Luggage or Parcels.  No free allowance is granted when booked as luggage.  Requirements for booking:  Forwarding note (declare value)  Copy of the RC book, Journey ticket/ID  Petrol tank to be empty  Prescribed packing (if not packed, condition to be mentioned in FN).  Private Marking on a metallic plate or wooden slate and tied to the vehicle.  These are charged at the scale applicable to the type of train by which it is carried as per the standard weight given below:  Up to 60 CC : 100 kgs  Above 60 CC below 350 CC : 200 kgs  350CC and above : 250 kgs  Payment of PCEV is compulsory on scooters and motorcycles.  PCEV charges - 13 paise for every Rs. 100/- of excess value or part thereof, for every 160 Kms or part thereof.  Excess Value = Declared value - Railway Liability  Freight collected at RR rate (1.5 times)  RR surcharge for Parcels/luggage - 50%  If found un-booked with passengers, charged at 6 times the scale 'L' for the entire distance subject to a minimum of Rs.50/- per article. 05 म बाइि एस्िकेशन पि यूिीएस की मु ख्य तवशेषिाओों के बािे में तिखें Write about Salient features of UTS on Mobile Application.  Can be used to purchase unreserved tickets  App can be downloaded form playstore, apple store or windows store.  Registration: R wallet with zero balance upon registration(https://utsonmobile.indianrail.gov.in)  Payment:  Min-Rs.50 & Max. Rs.10000/-, 3% bonus given on recharge value  Paperless and paper tickets can be issued  For paper tickets, printout can be taken at booking counter or ATVM  Journey, platform and season tickets issued  Paperless tickets on GPS enabled routes  Booking of concession tickets & Advance Tickets – Not permitted Paperless Ticket-  Neither be edited nor forwarded. Cannot be captured using screenshot  Paperless ticket cannot be cancelled Ticketing zone – Beyond 15 mts from source station (i) Journey tickets – No distance restriction (ii) Platform tickets – No distance restriction Genuineness/Validity of the Paperless Ticket:  TTE can check ticket with TTE app  Passenger to use “show ticket” option to ticket checking staff  This option will function in off line mode also  The background colour of the ticket will check with TTE app for the specific day.  The text “IR UNRESERVED TICKETING” will be scrolling on the top of the ticket.  Can check the ticket by scanning QR Code in the offline mode also.  Ticket particulars can be checked from – CHECK FROM SERVER option in TTE app by feeding Ph.No & UTS no.   TTE can also call the passenger’s mobile by selecting “CALL CHECK feature” and calling to mobile no. linked to the ticket.  By checking with Random No. Instances – Treated as Ticketless Travel:  Not able to show the ticket  Not responded to call when missed call by TTE  Mismatch of ID CARD 06 माि िादिे समय बििी जाने वािी सावधातनय ों के बािे में तिस्खए. Write about precautions to be taken while Loading of Goods. ANS Selection of Wagons:  Before the wagons are loaded, TXR Certification should be taken  When TXR staff is not available, wagons should be jointly examined by SM and Consignor with a remark in RR  Non-Water Teight (NWT) wagons not to be used for commodities damageable by wet  Commodities to be loaded as per the flooring of the wagons  Wagons should be thoroughly cleaned and dried before loading.  Wagons having holes in the roofs should not be utilized for loading of articles, which are likely to catch fire easily.  Whenever wagons become due for return date, they should be utilized for loading articles towards the owning railway direction.  Explosive goods should be loaded only in powder vans or covered wagons with wooden floors. Precautions while loading:  Close offside doors  9” space near doors  6” along the wagon walls  No uneven loading  No other package should be kept over perishables and glass ware  Follow instructions of caution labels  When Bagged consignments loaded in open wagons a hut like shape to be created and tarpaulin covered  Hooks should not be used for lifting bagged consignments  Check line should be made or lime water should be sprinkled  Suitable remark when open wagon is selected by the sender  Loading and un-loading of Explosives and Dangerous Goods should be done during  day time only and should be done by trained personnel only.  For cement, FG and sugar etc. proper sealing of the doors should be done with Bituminized Gunny strips.  ODC should be tightly secured so that they will not tilt or move during transit. TXR certification required. II Two (2) marks question answers 01 Demurrage Charges / तविों ब – शुल्क 1. Definition:Charges levied for detention of rolling stock beyond the permissible free time allowed for loading/unloading. 2. Objectives:  To reduce detention of wagons.  To improve wagon turn round 3. Free time for loading / unloading for different types of rolling stock is notified by the railway board. 4. Normal working hours are from 06.00 to 22.00 or any other working hours as notified by railway administration. 5. All days are working days including dies non-days. 6. 50% of time is counted between 22-06 hrs for free time at Round the clock working Goods sheds. 7. Demurrage charges should be collected locally and not included in RR. 8. Accounted on the debit side of the balance sheet. 9. Demurrage Charges Levied in the following cases:  If loading/unloading is not completed within the free time allowed.  When demand is cancelled after supply of wagons.  If loading is not commenced within free time. 10. Charged for entire rake even if one wagon is detained. 11. Demurrage charge is levied per wagon per hour or part. 12. Duration of excess detention beyond Rate of Demurrage the free time of stock Upto6hours Base Rate (I50 per wagon per hour or part thereof) Beyond 6 hours upto12 hours Base rate +1 0% Beyond12 hours up to 24hours Base rate +25% Beyond 24hours up to 48 hours Base rate +50% Beyond 48hours up to 72 hours Twice of Base rate Beyond 72 hours Thrice of Base rate 02 स्टै तकोंर् तनयम / ों Stacking Rules ANS  Advance stacking of goods at Railway premises may be permitted without levy of any charge by ZR  DRMs will notify detailed instructions for Advance Stacking of goods  Names of Stations /Goods Sheds  No. of Days for stacking permitted  Type of the Commodities permitted / restricted   Permission for stacking given to rail users who indented for wagons.  Rail users need to apply with details of indent and an undertaking  Stacking will be done at their own risk and responsibility  No. of Days :  Up to 5 days – Sr. DCM, 6 to 10 days – DRM, More than days – GM  Wagons will be supplied after the expiry of permitted time for advance stacking.  No stacking charge to be levied till supply of wagons if supply is not done immediately after completion of stacking.  Cancellation of Indents is not permitted up to 15 days from the time of AS permission  If Indent is cancelled within 15 days:  WDRF is forfeited  Stacking Charge is levied from the time of AS permission till withdrawal of indent.  Stacking Charge is leasable for no. of wagons indented irrespective of physical stacking done or not.  Indent cancelled after 15 days from the time of AS permission granted and wagons are not supplied till such time:  No stacking charge is levied  Consignment should be removed within 24 hrs. of cancellation of indent else wharfage charges are levied.  Stacking charges levied at wharfage rates. 03 Weighment of goods / मािकािु िाभाि 1. Traffic loaded from any terminals are required to be weighed. 2. PCCM monitors strict compliance of extant instructions regarding weighment of wagons. 3. PCOM notifies the Associate weighbridge(s) for each loading point and advise the same to all Zonal Railways and Board’s office. 4. Approval of PCOM of concerned Railway to be taken if Associate Weighbridge lies in other Railway 5. Consignments exempted from weighment  Standard bags of uniform size  HR Coils & other steel consignments  Containerized EXIM traffic  Chuni & De-oiled cake  Petroleum Coke/Metallurgical code. 8 At least 5% rakes loaded with standard bags of uniform size to be weighed in a month. 9. In case of rakes loaded with non-standard bags and loose/bulk commodities, 100% weighment is mandatory. 10. The RR shall be prepared based on the weighment details furnished by Weigh Bridge within 24 hours of loading. 11. If the RR cannot be prepared within 24 hours from the time of loading, DCM/ Sr.DCM can permit another 24 hours time for preparation of RR. 12. If the weighment details are not received within 48 hours, RR should be prepared based on SWA (Sender’s weight Accepted). 04 Facilities for Female Passengers / मतहिा यातिय ों के तिए सुतवधाएों  As per Section 58 of the Railway Act, 1989, separate accommodation shall be provided for ladies.   As per Section 162 of the Railway Act, 1989, male passengers travelling in ladies compartment shall be removed from the coach , their journey ticket is forfeited and penalty of Rs.500 is also imposed.  Boys below 12 years of age are permitted to travel with ladies in ladies compartment.  As per Section 139 of the Railway Act, 1989, Ladies travelling without ticket shall not bedetrained during night time. They shall be detrained only during day time at train starting station, district HQ / major junction.  Male TTE shall not enter ladies compartment for checking.  Tejaswini squads are formed for checking tickets in ladies compartment.  At some stations, separate counters / waiting halls are provided.  Ladies Quota: Separate reservation quota is earmarked for lady passengers in all M/E trains.  Lower Berth Quota for Ladies travelling alone: Ladies aged 45 years & above and pregnant women. 05 प्रतिबोंध औि प्रतिबोंध/ Bans & Restrictions ANS: Bans: 1. Bans are orders of Central or State Governments restricting the movement of commodities. 2. Stations/Goods sheds will be advised about the bans imposed through Commercial Circulars/Control Message/FOIS Message. 3. Stations/Goods Sheds should maintain a register and enter the banned commodities in it. 4. Register of Bans should be checked before accepting the indents. 5. Banned commodity can be accepted for booking if accompanied by a valid permit issued by the competent authority. 6. Booking against bans will be viewed very seriously and criminal action will be initiated against the person who accepted the commodity. 7. Delivery should not be granted if any banned commodity is received without permit and concerned authorities should be informed immediately. 8. Details of the banned commodities should be exhibited at every Station/Goods Shed. Restrictions: 1. Restrictions are imposed by Railway Administration (Especially Operating Dept.). 2. Restrictions are imposed on the movement of traffic in a route, via a junction or to a particular station. 3. The purpose of imposing restrictions is to Move the traffic swiftly Streamline the traffic Eliminate yard/junction congestion Minimize detention of rolling stock Restrictions are of two types a. With time limit b. Without time limit 4. Stations/Goods Sheds should maintain a register and enter the details of  restrictions imposed. 5. Register of Restrictions should be checked before accepting the indents. 6. For booking against restriction, permission of PCOM is required. 7. Whenever wagons are received against restriction, higher official should be informed before granting delivery. 8. If goods are booked against restriction without permission, departmental action will be initiated against the person booking the wagons. 9. Details of the restrictions imposed should be exhibited at every Station/Goods Shed 06 समू ह आििण/Group Reservation 07 ित्काि य जना /Tatkal Scheme 1. Tatkal reservation scheme introduced to meet the urgent travel requirement of passengers at short notice. 2. Tatkal scheme is provided to full fare paying passengers only. 3. Tatkal scheme not allowed on concessional tickets/ free pass holders. 4. Tatkal reservation timings are 10:00 hrs for AC classes and at 11.00 hrs for Non- AC classes. 5. Tatkal Reservation can be availed one day in advance excluding the day of journey from the train starting station. 6. Tatkal scheme not available for IAC Class and for YUVA train passenger. 7. A maximum of 4 passengers can be booked on a Tatkal ticket. 8. Tatkal Charges are 10% of basic fare for II Sitting and 30% of basic fare for all other classes:- 9. Change of name on Tatkal ticket is not permitted. 10. Change of Boarding Point is permitted , before final preparation of chart 11. Duplicate Tatkal ticket can be issued only in exceptional cases on payment of Full fare including Tatkal charges by supervisors. 12. No refund is granted on fully confirmed Tatkal tickets in normal situations. 13. Wait list Tatkal tickets can be cancelled up to 30 minutes before scheduled departure of the train. clerkage charges will be collected for cancellation of waiting list tickets for each passenger. 08 ई-तिकि /E-Ticket 1. Objective: To facilitate the public to book their reservation tickets on line from the comforts of their home or office. 2. Customers shall register themselves in IRCTC website. The registration is free and user can’t register more than once in the website using same credentials. 3. E-ticket Booking/cancellation timings are 00:20 hrs to 23:45 hrs on all days. On opening day, booking starts at 08.00 hrs. 4. Full fare, child, senior citizen tickets, divyangjans having ID cards issued by DRM office and Railway Pass holders can also book e-ticket 5. Non refundable convenience fee is collected by IRCTC as follows For SL / II Class Rs.15- plus GST per ticket irrespective of number of passengers For all other classes Rs.30/- plus GST per ticket irrespective of number of passengers 6. An individual can book upto a maximum of 12 e- tickets in a month.  7. If Aadhar is linked, a maximum of 24 e-tickets in a month can be booked by each individual user. 8. Payment can be made through Net Banking, Debit Card/Credit Card and UPI etc. 9. After payment is made, the passenger can take out a print of the ticket, is called Electronic Reservation Slip (ERS). 10. A screen-shot of the e-ticket displayed through laptops /palmtops / Mobile phone is known as Virtual Reservation Message (VRM). 11. Passenger Travelling Authority: ERS/VRM/ SMS sent by IRCTC and any one of the 12 prescribed original ID proofs. 12. If passenger is not able to carry the ERS, but carrying proper identity card, he can be allowed to perform journey on payment of Rs.50/- per ticket. 13. If the e-ticket passenger is not able to carry prescribed ID proof, he will be treated as Travelling without Ticket. 14. Change of boarding point is permitted in PRS as well as in IRCTC portal 15. Confirmed E-ticket can be cancelled online four hours before the scheduled departure of the train. 16. RAC/Waiting List e-ticket can be cancelled up to 30 min before the scheduled departure of the train. 09 Preferential Traffic Order/ अतधमान्य यािायाि क्रम ANS 1. As per section 70 of the Railways Act 1989 no undue preference should be given to any individual or commodity in allotment of wagons. 2. As per section 71(1) (a) of Railway Act 1989 Central Government has powers to give preference for certain commodities in the interest of the Nation. 3. Railway Administration shall give priority / preference mentioned in the order. 4. PTO is current or valid for one year, but can be extended from time to time. 5. All the commodities are grouped into 6. 4 priorities, namely A, B, C and D.  Priority ‘A’: Military Traffic  Priority ‘B’:  Relief material for victims of natural calamities.  Food grains & Sugar for Public Distribution System.  Priority ‘C’: Programmed traffic- - Coal &Coke, - Iron Ore traffic(C+, C & C-), - Non-refined Edible Salt, - Common Salt, - Fertilizers and - POL.  Priority ‘D’: All traffic not included in priority ‘A’ to ‘C’ General instructions: 1. Traffic offered in Block Rake is given preference over traffic in piece meal. 2. Block Traffic will have preference over other traffic within the same class of priority in the following order:  Traffic covered by contractual obligation under specific schemes like Wagon Investment Scheme (WIS), Freight Forwarder Scheme (FFS) etc.   Traffic in rakes loaded from a Siding / Goods Shed of the station having round the clock working.  Traffic from a siding having mechanized system of loading.  Traffic offered in single point block rakes (including clubbed single point rakes) over two point / multi point block rakes and mini rakes.  Traffic offered for more than 600 kms will be given preference over short distance traffic. 3(a). PCOM shall notify two days (Wednesday & Saturday) in a week for allotment of Rakes as per the date of Registration irrespective of the class of priority. 3(b). Monday and Friday are nominated two days for according high priority within the same class to traffic covered under Premium Indent Scheme. 4. Any traffic can be accorded preferential loading under a higher priority under special orders issued by the Ministry of Railways (Railway Board)/Zonal Railways Currency of the order This Preferential Traffic Order General Order no.98 is in force from 01.04.2024 to 31.03.2025. 10 सामान औि पासगि की बुतकोंर् में अोंिि/Difference between booking of luggage &parcel Ticket is required Ticket is not required Luggage is booked as per the route Customer can book his parcels as per mentioned in the ticket. his requirement. Party should travel in the same train Party need not travel by the same train Free allowance is granted Free allowance is not granted Luggage can be booked and carried in Parcel should be booked and carried the Compartment or in Brake Van. in Brake van only. Consignor/consignee is same. Consignor/consignee can be different Scale – L & S are applicable as per Scale - R, P, S are applicable as per the type of train the type of the train. Delivery is made round the clock Delivery is given during working hours of PO ***