Risk Management Coverage PDF

**RISK MANAGEMENT COVERAGE** **A. PROVISION SAFETY AND SECURITY INFORMATION TO CUSTOMERS** **-To inform, advise, assist, and educate customers;** **-To prove that those leading the tour, trip, or event have undertaken sufficient and relevant planning, know what is expected/going to happen, and ha...

**RISK MANAGEMENT COVERAGE** **A. PROVISION SAFETY AND SECURITY INFORMATION TO CUSTOMERS** **-To inform, advise, assist, and educate customers;** **-To prove that those leading the tour, trip, or event have undertaken sufficient and relevant planning, know what is expected/going to happen, and have prepared appropriately.** **B. DESIGNATED SAFETY AND SECURITY CHECKS** **-A checklist is usually prepared to guide the actions required and ensure nothing is missed.** **-To use appropriate positive interpersonal and communication skills when performing these duties and** **-Not to alarm members.** **C. PRE-DEPARTURE/ON-DEPARTURE BRIEFING** **-Distributing and demonstrating safety and security information and practices.** **-Verbally discussing terms and conditions.** **-Advising customers to take reasonable care of their safety and security.** **-Encouraging and answering questions from the customers relating to safety and security.** **C. REQUIRED SAFETY AND SECURITY CONTROL PROCEDURES** **-Know the starting information** **-Conduct briefing** **-Walk the talk** **-Start the tour/trip on time** **-Keep groups together** **-Oversee activities and direct actions** **-Provide a personal and protective equipment** **-Adhere to local safety and security guidelines** **-Comply with prepared plans for safety and security control** **F. ASSISTANCE TO ADDRESS SECURITY NEED FROM RELEVANT PERSONNEL** **No staff member is ever expected to deal with an emergency on their own.** **E. ON SUSPICIOUS PERSONS** **-Suspicious behavior: (People aimlessly loitering) in an area without belonging to the group** **-People who look anxious or nervous** **-People found in areas where they have no right to be and** **-People who look out of place** **F. ABNORMAL SITUATIONS** **-Doors, windows, vehicles, and rooms which are unlocked or open when they should be locked or closed.** **-Missing items** **-Damage property and/or equipment** **-Unexplained occurrences** **G. EMERGENCY CALL PROCEDURE WHEN REQUESTING ASSITANCE** **-Name of the person calling** **-Name of the company and the tour** **-Description of the problem/emergency and request for help** **-Location** **-Number of people in the group** **-Number of people impacted by the issue** **H. COMPLETE DOCUMENTATION TO RECORD SAFETY AND SECURITY ACTION UNDERTAKEN** **-Security and safety inspection sheets and checklist** **-Internal daily summaries** **-Reports** **-Maintenance forms** **-Hazard Identification forms** **-Tour and Travel logs** **IMPORTANT POINTS TO REMEMBER:** **- It is always easier, cheaper, and more effective to prevent problems than it is to solve/fix or otherwise respond to the consequences.** **-Tour leaders should demonstrate their planning by knowing what to expect and being prepared for potential issues.** **-Tour leaders should advise customers on safety and security, even if they don\'t specifically ask for it.** **- Encouraging and answering questions about safety and security is a necessary part of a tour leader\'s responsibilities.** **-Tour leaders should use appropriate and positive communication skills when discussing safety and security.** **-Tour leaders should be prepared to assist members of the group in case of an emergency.** **-Monitoring customers and their actions is an ongoing requirement on all tours.** **-Regular checks should include both physical checks and visual checks** **- Risk Assessment is a standard safety practice, even in areas that may not seem high-risk.** **-Tour leaders should control access to activities, areas, vehicles, and destinations to ensure safety.** **- Tour leaders should not allow group members to engage in activities if they are physically unsuitable or otherwise impaired.** **-Removing a person from a tour due to their behavior is acceptable if it jeopardizes the safety of the group or violates the tour\'s \"terms and conditions.\"** **Risk Mitigation- A process of taking steps to reduce or eliminate risks identified during a risk assessment.** **Pre-trip Safety Briefing- A pre-tour meeting where tour leaders provide important information about safety procedures, emergency plans, and expectations for participants.** **Control Access- A process of restricting access to certain areas, activities, or vehicles to ensure the safety of participants.** **Rationing- A process of distributing limited resources, such as food and water, to ensure they last as long as possible.** **Communication Protocols- A set of guidelines for how tour leaders and participants should communicate with each other during a tour.** **Feedback Solicitation- A process of gathering feedback from tour participants about their experiences and any safety or security concerns.** **Ethical Considerations- Principles that guide decision-making related to safety and security, taking into account the well-being of participants, employees, and the environment.** **Emergency Response Procedures- A set of guidelines for how to respond to emergencies on a tour.** **Duty of Care- A legal obligation to take reasonable care to avoid causing harm to others.** **Risk Assessment- A process of identifying potential hazards and evaluating their likelihood and severity.**