Podcast
Questions and Answers
What is the purpose of providing safety and security information to customers?
What is the purpose of providing safety and security information to customers?
A checklist is not required to ensure safety and security checks are conducted properly.
A checklist is not required to ensure safety and security checks are conducted properly.
False
What should staff members avoid when performing designated safety and security checks?
What should staff members avoid when performing designated safety and security checks?
Alarming members.
Which of the following best describes the 'Duty of Care' for tour leaders?
Which of the following best describes the 'Duty of Care' for tour leaders?
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In case of an emergency, the emergency call procedure requires the name of the person calling, the name of the company, and the description of the _______.
In case of an emergency, the emergency call procedure requires the name of the person calling, the name of the company, and the description of the _______.
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Match the following safety and security procedures with their descriptions:
Match the following safety and security procedures with their descriptions:
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It is acceptable for tour leaders to allow participants to engage in activities even if they are physically unsuitable.
It is acceptable for tour leaders to allow participants to engage in activities even if they are physically unsuitable.
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What is the purpose of a pre-trip safety briefing?
What is the purpose of a pre-trip safety briefing?
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_________ is a process of taking steps to reduce or eliminate risks identified during a risk assessment.
_________ is a process of taking steps to reduce or eliminate risks identified during a risk assessment.
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Match the following safety-related terms with their definitions:
Match the following safety-related terms with their definitions:
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Study Notes
Risk Management Coverage
- Information to Customers: Inform, advise, assist, and educate customers. Ensure tour leaders have planned and prepared appropriately.
Designated Safety and Security Checks
- Checklists: Use checklists to ensure nothing is missed.
- Interpersonal and Communication Skills: Use appropriate positive interpersonal and communication skills. Avoid alarming members.
Pre-Departure/Departure Briefings
- Distribute and Demonstrate: Distribute and demonstrate safety and security information and practices.
- Discuss Terms: Verbally discuss terms and conditions.
- Customer Advice: Advise customers to take reasonable care of their safety and security.
- Answer Questions: Encourage and answer customer questions relating to safety and security.
Required Safety and Security Procedures
- Starting Information: Know the starting information.
- Conduct Briefing: Conduct briefing.
- Walk the Talk: Walk the talk.
- Start Tour/Trip on Time: Start the tour/trip on time.
- Keep Groups Together: Keep groups together.
Assistance to Address Security Needs
- Staff Responsibilities: No staff member should handle emergencies alone.
On Suspicious Persons
- Suspicious Behavior: Address suspicious behavior (aimless loitering, anxious/nervous, out of place).
Abnormal Situations
- Unlocked Doors/Windows/Vehicles: Address unlocked doors, windows, vehicles, and rooms when they should be locked.
- Missing Items: Report missing items.
- Damaged Property: Report damaged property and/or equipment.
- Unexplained Occurrences: Report any unexplained occurrences.
Emergency Call Procedure
- Requester Information: Include name of person calling, company, tour, description of problem/emergency, location.
Complete Documentation for Safety and Security
- Inspection Sheets & Checklists: Record security and safety inspection sheets and checklists.
- Internal Summaries: Maintain internal daily summaries.
- Reports: File reports.
- Maintenance Forms: Use maintenance forms.
- Hazard Identification Forms: Use hazard identification forms.
- Tour and Travel Logs: Maintain tour and travel logs.
Important Points to Remember
- Proactive Prevention: Prevent problems better than solving them.
- Demonstrate Planning: Demonstrate planning by knowing what to expect and being prepared for issues.
- Advise Customers: Advise customers on safety and security, even if not asked directly.
- Encourage Questions: Encourage and answer questions about safety and security.
- Assist in Emergencies: Prepare to assist group members in emergencies.
- Regular Monitoring: Monitor customers and their actions continually.
- Regular Checks: Conduct both physical and visual checks.
- Standard Safety Practices: Adhere to standard safety practices, even in seemingly low-risk areas.
Tour Leader Responsibilities regarding control and safety
- Control Access: Control access to activities, areas, vehicles, and destinations.
- Unsuitable Activities: Don't allow group members engage in activities if they're physically unable or impaired.
- Acceptable Removal from Tour: Removing a person from a tour due to unacceptable behavior is acceptable if it jeopardizes group safety or violates terms and conditions.
Risk Assessment and Mitigation
- Risk Mitigation: Take steps to reduce or eliminate risks identified in the assessment;
- Pre-trip Safety Briefings: Hold pre-tour meetings to provide safety procedures and expectations.
- Control Access: Restrict access to certain areas, activities or vehicles for safety.
- Rationing: Ration resources (food, water) to ensure they last for the tour.
- Communication Protocols: Establish communication guidelines between tour leaders and participants.
- Feedback Collection: Gather feedback on participants' safety and security experiences.
- Ethical Considerations: Ethical considerations for participants, employees and environmental well-being.
- Emergency Response Procedures: Guidelines for handling emergencies.
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