Untitled Quiz

Risk Management Coverage

• Information to Customers: Inform, advise, assist, and educate customers. Ensure tour leaders have planned and prepared appropriately.

Designated Safety and Security Checks

• Checklists: Use checklists to ensure nothing is missed.
• Interpersonal and Communication Skills: Use appropriate positive interpersonal and communication skills. Avoid alarming members.

Pre-Departure/Departure Briefings

• Distribute and Demonstrate: Distribute and demonstrate safety and security information and practices.
• Discuss Terms: Verbally discuss terms and conditions.
• Customer Advice: Advise customers to take reasonable care of their safety and security.
• Answer Questions: Encourage and answer customer questions relating to safety and security.

Required Safety and Security Procedures

• Starting Information: Know the starting information.
• Conduct Briefing: Conduct briefing.
• Walk the Talk: Walk the talk.
• Start Tour/Trip on Time: Start the tour/trip on time.
• Keep Groups Together: Keep groups together.

Assistance to Address Security Needs

• Staff Responsibilities: No staff member should handle emergencies alone.

On Suspicious Persons

• Suspicious Behavior: Address suspicious behavior (aimless loitering, anxious/nervous, out of place).

Abnormal Situations

• Unlocked Doors/Windows/Vehicles: Address unlocked doors, windows, vehicles, and rooms when they should be locked.
• Missing Items: Report missing items.
• Damaged Property: Report damaged property and/or equipment.
• Unexplained Occurrences: Report any unexplained occurrences.

Emergency Call Procedure

• Requester Information: Include name of person calling, company, tour, description of problem/emergency, location.

Complete Documentation for Safety and Security

• Inspection Sheets & Checklists: Record security and safety inspection sheets and checklists.
• Internal Summaries: Maintain internal daily summaries.
• Reports: File reports.
• Maintenance Forms: Use maintenance forms.
• Hazard Identification Forms: Use hazard identification forms.
• Tour and Travel Logs: Maintain tour and travel logs.

Important Points to Remember

• Proactive Prevention: Prevent problems better than solving them.
• Demonstrate Planning: Demonstrate planning by knowing what to expect and being prepared for issues.
• Advise Customers: Advise customers on safety and security, even if not asked directly.
• Encourage Questions: Encourage and answer questions about safety and security.
• Assist in Emergencies: Prepare to assist group members in emergencies.
• Regular Monitoring: Monitor customers and their actions continually.
• Regular Checks: Conduct both physical and visual checks.
• Standard Safety Practices: Adhere to standard safety practices, even in seemingly low-risk areas.

Tour Leader Responsibilities regarding control and safety

• Control Access: Control access to activities, areas, vehicles, and destinations.
• Unsuitable Activities: Don't allow group members engage in activities if they're physically unable or impaired.
• Acceptable Removal from Tour: Removing a person from a tour due to unacceptable behavior is acceptable if it jeopardizes group safety or violates terms and conditions.

Risk Assessment and Mitigation

• Risk Mitigation: Take steps to reduce or eliminate risks identified in the assessment;
• Pre-trip Safety Briefings: Hold pre-tour meetings to provide safety procedures and expectations.
• Control Access: Restrict access to certain areas, activities or vehicles for safety.
• Rationing: Ration resources (food, water) to ensure they last for the tour.
• Communication Protocols: Establish communication guidelines between tour leaders and participants.
• Feedback Collection: Gather feedback on participants' safety and security experiences.
• Ethical Considerations: Ethical considerations for participants, employees and environmental well-being.
• Emergency Response Procedures: Guidelines for handling emergencies.