Quiz Set 2 (Questions 31-60) PDF

**Question 31 of 60:**\ A UX Designer is hired to help create a brand new app for the AppExchange with a human-centered approach. Which strategy will most likely strengthen employee relationships the most? **A. Invite employees from different departments and create a journey map together.**\ B. Se...

**Question 31 of 60:**\ A UX Designer is hired to help create a brand new app for the AppExchange with a human-centered approach. Which strategy will most likely strengthen employee relationships the most? **A. Invite employees from different departments and create a journey map together.**\ B. Send an anonymous survey to collect ideas from across the whole company.\ C. Create a first draft in a design team and then share it for feedback with employees. **Question 32 of 60:**\ A UX Designer presents a creative design approach to solving end-user problems, beginning with identifying their needs and ending with creating solutions that meet those needs. Which approach is being followed? **A. Human-Centered Design**\ B. Communication Design\ C. User Experience Design **Question 33 of 60:**\ What is the relationship between inclusive design and accessible design? A. Inclusive design aims to accommodate everyone, regardless of their abilities, while accessible design targets specific disability groups.\ **B. Inclusive design is a methodology while accessible design is based on guidelines.**\ C. Inclusive design only applies to digital interfaces, while accessible design is relevant to physical spaces. **Question 34 of 60:**\ Cloud Kicks has identified that users are getting anxious over a multiple-step custom Screen Flow with no way of visualizing its completeness. What should be done to improve the user experience? A. Set up a Salesforce Path with Guidance for Success.\ **B. Create a Progress Indicator component that displays the flow's relevant stages.**\ C. Configure a Status Tracker component to show all possible stages. **Question 35 of 60:**\ A UX Designer is creating a custom To-Do List component to replace the standard Salesforce one. Their developer is using a parent-child Lightning Web Component (LWC) structure to build the component, creating a parent component for the list and a single repeated child component for each To-Do Item within the list. Which impact of the LWC's Shadow DOM should be considered when designing or developing the stylesheets for these components? A. Using a Light DOM child component prevents the CSS styles from being inherited by the child items.\ **B. The CSS styles defined in the parent list component are not shared with the child items.**\ C. The CSS styles defined in the parent list component are inherited by the child items. **Question 36 of 60:**\ Cloud Kicks is launching a new Salesforce org and wants to test its levels of accessibility, including keyboard navigation. Which detail could be verified by testing keyboard navigation for accessibility? A. Actionable items are highlighted in a specific color.\ **B. Tabbing order is logical.**\ C. Keyboard actions provide audio feedback. **Question 37 of 60:**\ Cloud Kicks hired a UX Designer to help with the design of its Experience Cloud site; they want to understand the structure and layout of the navigation menu. Which activity should the designer use while card sorting? A. Arrange pages in the navigation menu by user preference.\ **B. Organize the navigation based on similar categories or groups.**\ C. Compare versions of the navigation menu mockups to see which performs better. **Question 38 of 60:**\ A UX Designer needs to declutter the Highlights panel for a custom object\'s Lightning page. The team that uses this object explained there are too many action buttons; only specific actions are used for each status of the record. Which Lightning Record Page feature should be used to solve this problem? A. Dynamic Forms\ B. Page Layouts\ **C. Dynamic Actions** **Question 39 of 60:**\ Cloud Kicks used the Salesforce Optimizer and found several fields that are only used by some teams and typically lack data. What can the UX Designer do to improve the end-user experience? A. Use dynamic forms\ **B. Create separate page layouts**\ C. Leverage In-App Guidance **Question 40 of 60:**\ Cloud Kicks\' digital support representatives have different needs and requirements for Knowledge articles than customers. Customers need to see: - Some Knowledge articles, not all - Articles organized in different categories - Different fields than support representatives Which consideration should be made when determining how to present Knowledge articles to each audience? A. Topics within a customer site must be organized the same as internal data categories.\ B. Knowledge Articles do not need a Topic to be visible in the Experience Cloud.\ **C. Page layouts or permissions can display only the fields needed for each audience.** **Question 41 of 60:**\ Cloud Kicks (CK) has identified that its individual agents send out messaging and communication that is often not aligned with the company\'s overall branding and communication style. Which Salesforce solutions should be implemented to help CK deliver consistently branded content at every touchpoint? **A. Distributed Marketing and Journey Builder**\ B. Service Cloud and Letterhead\ C. Email Builder and Customer 360 **Question 42 of 60:**\ A UX Designer is attending a sprint planning session as part of their team\'s Agile ceremonies. Which methodology could the designer be asked to use to roughly estimate the work required for each item? **A. T-shirt Sizing**\ B. Prioritization Matrix\ C. Sprint Backlogging **Question 43 of 60:**\ Cloud Kicks wants to use Paths for onboarding its sales representatives. Which Path feature should be used to best guide users through key data points? A. Guidance center\ B. Actions and recommendations component\ **C. Key fields to complete before next Path stage** **Question 44 of 60:**\ A UX Designer has been tasked with designing a custom Lightning Web Component (LWC) that uses the Salesforce Lightning Design System (SLDS). Where on the SLDS website should the designer find accessible HTML and CSS used to create components along with implementation guidelines? **A. Component Blueprints**\ B. Design Tokens\ C. Development Tools **Question 45 of 60:**\ Cloud Kicks wants to provide employees with quick access to apps, objects, and other items in the Salesforce mobile app. Which navigational feature should they use? **A. Personalized Navigation Tabs**\ B. Console Navigation\ C. Favorites **Question 46 of 60:**\ Cloud Kicks has a content-rich set of record pages and wants its UX Design team to organize and consolidate them. Which Salesforce Lightning Design System (SLDS) component should be used to organize and consolidate content? A. Modals\ B. Data Tables\ **C. Tabs** **Question 47 of 60:**\ Cloud Kicks wants to better deliver products to its customers. The company\'s UX Designer has an innovative solution but is struggling to get the team to visualize where and why it fits into what the customer does. Which technique should be used? A. Persona Mapping\ B. Prototyping\ **C. Storyboarding** **Question 48 of 60:**\ Upon review of its new Portal landing page built with Experience Builder, Cloud Kicks does not think its brand experience is translated into the user experience. The UX Designer confirms the Theme was set up correctly. Which additional UX elements should be reviewed to influence the brand experience? A. Visual Design, Harmony, and Responsiveness\ **B. Visual, Content, and Interaction Design**\ C. Shapes, Interaction Design, and Load Time **Question 49 of 60:**\ Which feature is provided in the Salesforce Lightning Design System (SLDS) for designers and developers? A. ES6 JavaScript modules and plugins\ **B. Semantic and accessible component markup**\ C. A library of Lightning Web Components **Question 50 of 60:**\ Cloud Kicks has been tracking the details of its storage facilities in an Excel sheet, where each facility is represented as a row and the details about each facility are represented by columns. How should this information be stored in Salesforce? A. An object to represent both storage facilities and facility details\ **B. An object to represent storage facilities and fields to store facility details**\ C. An object to represent facility details and fields to store storage facilities **Question 51 of 60:**\ Cloud Kicks allows its partners to manage leads and opportunities. The company\'s relationship manager has requested that partners can quickly browse and see their opportunities segmented by key attributes: - If the opportunity is closing within 2 weeks - If it is valued at more than \$100,000 Which approach should be used in Experience Builder to enable this? **A. Configure a pre-filtered opportunity list view for each key attribute with the partner group.**\ B. Create a screen Flow with a table and use a Get Records element to filter the data.\ C. Allow each user to create a filter for each key attribute and link to the opportunities list view. **Question 52 of 60:**\ Cloud Kicks wants to prevent its sales agents from being able to save a new account unless they have entered the phone number in the correct format and with the correct number of digits. A validation rule would then prevent the new account from saving. Which method should be used to improve the user experience in the simplest way while preventing errors? A. Set a prompt to display on the page using In-App Guidance.\ **B. Set field-level error message to display on the page.**\ C. Mark the field as Required. **Question 53 of 60:**\ Cloud Kicks wants its Salesforce app to represent company branding and comply with Web Content Accessibility Guidelines (WCAG) 2.1. What should they consider about themes and branding? A. There is a default WCAG-compliant Salesforce color theme; only brand color can be updated.\ **B. The color palette is auto-generated based on the brand color to be WCAG compliant.**\ C. Salesforce automatically updates the selected brand color to make it accessible; this should be overridden to select the colors manually. **Question 54 of 60:**\ Which goal would be important in undertaking a Consequence Scanning exercise before launching a new product? A. Encourage team well-being through collaboration.\ B. Focus on specific accountability outcomes.\ **C. Reframe the product objectives from multiple, diverse perspectives.** **Question 55 of 60:**\ A UX Designer at Cloud Kicks has been asked to gather insights for a newly released feature at scale from a specific set of users in the flow of their work. Which approach should be used? **A. Survey**\ B. In-App Feedback\ C. User Interviews **Question 56 of 60:**\ A UX Designer has identified the Case Solver as a key user persona for Cloud Kicks' Service Cloud instance. Which activities should be considered while designing the Case Solver experience? A. Viewing the status of cases and analyzing campaign metrics\ B. Training other agents and editing knowledge articles\ **C. Troubleshooting customer issues and logging activities** **Question 57 of 60:**\ Cloud Kicks (CK) is implementing its brand style guide using out-of-the-box Experience Builder features. CK wants to avoid custom solutions. Which declarative option could be used? **A. Apply brand fonts and colors**\ B. Use a different template.\ C. Update global CSS. **Question 58 of 60:**\ A UX Designer wants to inform user stories based on user value and development effort. Which method should be used? A. Customer Journey Map\ **B. Prioritization Matrix**\ C. Card Sorting **Question 59 of 60:**\ A UX Designer is customizing the look and feel of a site using Experience Builder and needs to choose a color for the text and the background of the buttons. Which accessibility guideline should be considered? A. Scalable\ B. Adaptable\ **C. Distinguishable** **Question 60 of 60:**\ Cloud Kicks wants to build a solution in Salesforce to accommodate a call center\'s process and make it easier for them to log complaints. How should the existing process be illustrated, including the pain points and opportunities? A. Observe the complaints process and create a prototype.\ B. Observe the complaints process and create a persona framework.\ **C. Observe the complaints process and create a journey map.**