Salesforce UX Designer Quiz Set 2

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Questions and Answers

A UX Designer is hired to help create a brand new app for the AppExchange with a human-centered approach. Which strategy will most likely strengthen employee relationships the most?

Create a first draft in a design team and then share it for feedback with employees.

Invite employees from different departments and create a journey map together. (correct)

Send an anonymous survey to collect ideas from across the whole company.

A UX Designer presents a creative design approach to solving end-user problems, beginning with identifying their needs and ending with creating solutions that meet those needs. Which approach is being followed?

Human-Centered Design (correct)

Communication Design

User Experience Design

What is the relationship between inclusive design and accessible design?

Inclusive design only applies to digital interfaces, while accessible design is relevant to physical spaces.

Inclusive design aims to accommodate everyone, regardless of their abilities, while accessible design targets specific disability groups. (correct)

Inclusive design is a methodology while accessible design is based on guidelines.

Cloud Kicks has identified that users are getting anxious over a multiple-step custom Screen Flow with no way of visualizing its completeness. What should be done to improve the user experience?

Create a Progress Indicator component that displays the flow's relevant stages. (B) Signup and view all the answers

A UX Designer is creating a custom To-Do List component to replace the standard Salesforce one. Their developer is using a parent-child Lightning Web Component (LWC) structure to build the component, creating a parent component for the list and a single repeated child component for each To-Do Item within the list. Which impact of the LWC's Shadow DOM should be considered when designing or developing the stylesheets for these components?

The CSS styles defined in the parent list component are not shared with the child items. (B) Signup and view all the answers

Cloud Kicks is launching a new Salesforce org and wants to test its levels of accessibility, including keyboard navigation. Which detail could be verified by testing keyboard navigation for accessibility?

Tabbing order is logical. (A) Signup and view all the answers

Cloud Kicks hired a UX Designer to help with the design of its Experience Cloud site; they want to understand the structure and layout of the navigation menu. Which activity should the designer use while card sorting?

Organize the navigation based on similar categories or groups. (C) Signup and view all the answers

A UX Designer needs to declutter the Highlights panel for a custom object's Lightning page. The team that uses this object explained there are too many action buttons; only specific actions are used for each status of the record. Which Lightning Record Page feature should be used to solve this problem?

Dynamic Actions (B) Signup and view all the answers

Cloud Kicks used the Salesforce Optimizer and found several fields that are only used by some teams and typically lack data. What can the UX Designer do to improve the end-user experience?

Create separate page layouts (C) Signup and view all the answers

Cloud Kicks' digital support representatives have different needs and requirements for Knowledge articles than customers. Which consideration should be made when determining how to present Knowledge articles to each audience?

Page layouts or permissions can display only the fields needed for each audience. (B) Signup and view all the answers

Cloud Kicks (CK) has identified that its individual agents send out messaging and communication that is often not aligned with the company's overall branding and communication style. Which Salesforce solutions should be implemented to help CK deliver consistently branded content at every touchpoint?

Distributed Marketing and Journey Builder (B) Signup and view all the answers

A UX Designer is attending a sprint planning session as part of their team's Agile ceremonies. Which methodology could the designer be asked to use to roughly estimate the work required for each item?

T-shirt Sizing (A) Signup and view all the answers

Cloud Kicks wants to use Paths for onboarding its sales representatives. Which Path feature should be used to best guide users through key data points?

Key fields to complete before next Path stage (C) Signup and view all the answers

A UX Designer has been tasked with designing a custom Lightning Web Component (LWC) that uses the Salesforce Lightning Design System (SLDS). Where on the SLDS website should the designer find accessible HTML and CSS used to create components along with implementation guidelines?

Component Blueprints (C) Signup and view all the answers

Cloud Kicks wants to provide employees with quick access to apps, objects, and other items in the Salesforce mobile app. Which navigational feature should they use?

Personalized Navigation Tabs (A) Signup and view all the answers

Cloud Kicks has a content-rich set of record pages and wants its UX Design team to organize and consolidate them. Which Salesforce Lightning Design System (SLDS) component should be used to organize and consolidate content?

Tabs (A) Signup and view all the answers

Cloud Kicks wants to better deliver products to its customers. The company's UX Designer has an innovative solution but is struggling to get the team to visualize where and why it fits into what the customer does. Which technique should be used?

Storyboarding (A) Signup and view all the answers

Upon review of its new Portal landing page built with Experience Builder, Cloud Kicks does not think its brand experience is translated into the user experience. The UX Designer confirms the Theme was set up correctly. Which additional UX elements should be reviewed to influence the brand experience?

Visual, Content, and Interaction Design (B) Signup and view all the answers

Which feature is provided in the Salesforce Lightning Design System (SLDS) for designers and developers?

Semantic and accessible component markup (B) Signup and view all the answers

Cloud Kicks has been tracking the details of its storage facilities in an Excel sheet, where each facility is represented as a row and the details about each facility are represented by columns. How should this information be stored in Salesforce?

An object to represent storage facilities and fields to store facility details (B) Signup and view all the answers

Cloud Kicks allows its partners to manage leads and opportunities. The company's relationship manager has requested that partners can quickly browse and see their opportunities segmented by key attributes: If the opportunity is closing within 2 weeks If it is valued at more than $100,000 Which approach should be used in Experience Builder to enable this?

Configure a pre-filtered opportunity list view for each key attribute with the partner group. (B) Signup and view all the answers

Cloud Kicks wants to prevent its sales agents from being able to save a new account unless they have entered the phone number in the correct format and with the correct number of digits. A validation rule would then prevent the new account from saving. Which method should be used to improve the user experience in the simplest way while preventing errors?

Set field-level error message to display on the page. (A) Signup and view all the answers

Cloud Kicks wants its Salesforce app to represent company branding and comply with Web Content Accessibility Guidelines (WCAG) 2.1. What should they consider about themes and branding?

The color palette is auto-generated based on the brand color to be WCAG compliant. (A) Signup and view all the answers

Which goal would be important in undertaking a Consequence Scanning exercise before launching a new product?

Reframe the product objectives from multiple, diverse perspectives. (B) Signup and view all the answers

A UX Designer at Cloud Kicks has been asked to gather insights for a newly released feature at scale from a specific set of users in the flow of their work. Which approach should be used?

Survey (C) Signup and view all the answers

A UX Designer has identified the Case Solver as a key user persona for Cloud Kicks' Service Cloud instance. Which activities should be considered while designing the Case Solver experience?

Troubleshooting customer issues and logging activities (B) Signup and view all the answers

Cloud Kicks (CK) is implementing its brand style guide using out-of-the-box Experience Builder features. CK wants to avoid custom solutions. Which declarative option could be used?

Apply brand fonts and colors (C) Signup and view all the answers

A UX Designer wants to inform user stories based on user value and development effort. Which method should be used?

Prioritization Matrix (A) Signup and view all the answers

A UX Designer is customizing the look and feel of a site using Experience Builder and needs to choose a color for the text and the background of the buttons. Which accessibility guideline should be considered?

Distinguishable (C) Signup and view all the answers

Cloud Kicks wants to build a solution in Salesforce to accommodate a call center's process and make it easier for them to log complaints. How should the existing process be illustrated, including the pain points and opportunities?

Observe the complaints process and create a journey map. (C) Signup and view all the answers

Flashcards

Human-Centered Approach

A design strategy prioritizing user needs and experiences.

Journey Mapping

A collaborative exercise mapping out the user experience paths.