Quiz Set 4 Q 153-166 PDF

A UX Designer wants to understand the mental model of employees who have requested a new internal community. The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable information architecture that matches user expectations. Which technique...

A UX Designer wants to understand the mental model of employees who have requested a new internal community. The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable information architecture that matches user expectations. Which technique should be used? A. Cognitive Walkthrough B. Mind Mapping C. **Card Sorting** 62. Cloud Kicks\' development team is working on the build of a new custom component using VS Code. They often have new CS classes and properties conflicting with the Salesforce Lightning Design System (SLDS). What should simplify working with SLDS in Lightning Components? D. Install SLDS creator from AppExchange E. **Instal SLDS Validator extension for VS Code** С. Install Lightning Design System Plugin for Sketch 63. Cloud Kicks wants to modify one of its custom Lightning Web Components so that its administrators can change the functionality or styling depending on what page the component is used on. Which feature should be recommended? F. App Builder property G. Styling hooks H. **Audience page variations** 64. A sales representative wants to personalize their own user experience. Which recommendation should be made to provide more intuitive access to regularly used content? I. Customize the Home page theme. J. **Set up Quick Links in the Utility bar.** K. Personalize the Navigation bar. 65. What would to mean for the user when designing perceivable content? L. The content should only be presented in a visual format. M. The content should only be presented in an audio format. N. **The content should be presented in a way that can be convertible between different formats.** 66. Cloud Kicks (CK) has an Unlimited Edition Salesforce org. CKs\' UX Designer has identified that dynamic dashboards could be a useful tool to improve org usability and experience. How many different dynamic dashboards could they create? O. Up to 50 P. Up to 10 Q. **Unlimited** 67. A UX Designer has created a new form for a call center that takes special delivery information from its customers. The designer wants to ensure the call center staff finds the form easy and intuitive to use. Which kind of testing should be conducted to validate this? R. Qualitative S. Survey T. **Usability Testing** 68. Cloud Kicks is going to conduct surveys with users to better understand their purchasing habits. Their UX Designer wants to get the most accurate view of customers\' purchasing behaviors using these research methods. Which response bias should the designer be aware of when trying to avoid positively skewed results? U. Objectivity Bais V. **Acquiescence Bais** W. Recency Bias 69. Cloud Kicks wants to incorporate human-centered design across its organization. Which practice should be adopted? X. **Observing user behavior** Y. Creating requirements based on company OKRs Z. Rapid prototyping prior to ideating 70. Cloud Kicks\' Sales team needs In-App Guidance for key functions and processes so they can maximize their time. In which way should a UX Designer customize the Salesforce Help Menu to meet this request? A. Show a site map of al the content. B. **Create a docked prompt based on new feature rollouts.** C. Provide links to external resources, such as training videos or a company dictionary 71. An organization must be digitally accessible to enable social opportunity. What are three core principles of Web Content Accessibility Guidelines (WCAG)? D. **Understandable, Operable, Robust** E. Accessible, Inclusive, Flexible F. Simple, Consistent, Clear 72. Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated. In what way could confirmation bias be avoided? G. **Allow the user to explore the application without specific questions regarding which tasks to perform.** H. Ask open-ended questions staying away from questions regarding feelings. I. Ask specific questions about known pain points to confirm your hypothesis 73. Which is not a requirement in design principle? J. **Robust** K. **Tangible** L. **Perceivable** 74. **Method to build inclusive design for all** M. **Survey** N. **Heuristic analysis** O. **Stakeholder analysis**