Quiz Set 4 Q 1-28 PDF

of 60. Cloud Kicks wants to create a site for its customers to manage events regardless of the device they are using. Which best practice should be used to provide this experience? A. **Create a responsive user interface.** B. Develop a separate native mobile app for Android and iOS. C. Launc...

of 60. Cloud Kicks wants to create a site for its customers to manage events regardless of the device they are using. Which best practice should be used to provide this experience? A. **Create a responsive user interface.** B. Develop a separate native mobile app for Android and iOS. C. Launch two different interfaces from the same page. 2. of 60. Which part of the Salesforce Lightning Design System (SLDS) should be used to create visual consistency with regard to alignments, grids, spacing, and typography? D. Component Blueprints E. BEM Naming Classes F. **Utility Classes** 3. of 60. A UX Designer has completed usability testing on a newly designed case management system and has gathered many observations from the test participants. What should the UX Designer consider while presenting the findings? G. **Be specific about the issues testers encountered.** H. Report only the new issues, and omit already known bugs. I. Include the names of participants in the report. 4. of 60. A UX Designer is asked to build a solution in Salesforce to accommodate a call center\'s process and make it easier for them to log complaints. How should the designer illustrate the existing process, including the pain points and opportunities? J. Observe the complaints process and create a business process diagram. K. **Observe the complaints process and create a journey map.** L. Observe the complaints process and create a prototype. 5. of 60. Cloud Kicks (CK) wants gamified learning content for its internal users and leadership. CK wants to create a custom product training as a part of the experience. What should be recommended? M. In-app prompts to provide access to video content N. Sandbox to experiment with the product O. **Enablement Site to build and assign custom modules** 6. of 60. What is a goal of usability testing? P. Showing users how to use the design in the right way Q. **Learning about the user\'s behavior and preferences** R. Identifying the best variation of a page 7. of 60. A UX Designer is evaluating whether to perform a moderated or unmoderated usability study on their prototype solution to gain user feedback. Which reason would lead the designer to choose a moderated study? S. **Follow-up questions can be asked to obtain further information about the issues participants may encounter.** T. Sessions can be completed at any time and anywhere. U. It is less expensive and time-consuming to conduct. 8. of 60. Cloud Kicks has updated its logo and wants it prominently displayed on its Digital Experience site. Where does their UX Designer need to code to update the logo? V. Visualforce pages W. **Page headers** X. Email templates 9. of 60. Cloud Kicks wants to use Paths for onboarding its sales representatives. Which Path feature should be used to add onboarding value? Y. Integrated buttons to automate approvals Z. Actions and recommendations component A. **Key fields to complete before next Path stage** 10. of 60. A UX Designer is customizing the look and feel of a site using Experience Builder and needs to choose a color for the text and the background of the buttons. Which accessibility guideline should be considered? B. Adaptable C. **Distinguishable** D. Navigable 11. of 60. A UX Designer is working on a series of custom Salesforce components for a new website. In which way could the designer accelerate the visual design process? E. Use separate stylesheets to make implementation easier. F. Build a custom layout in Salesforce and export the underlying code. G. **Leverage the Salesforce Lightning Design System (SLDS) using UI kits or plugins.** 12. of 60. Cloud Kicks hired a UX Designer to help improve the design of its Experience Cloud site. The company knows the interface needs updating but is unsure about what should be done. Which tool should the designer utilize first? H. **Heuristic Evaluation** I. Low-Fidelity Prototype J. Design Template 13. of 60. Cloud Kicks wants its Salesforce app to represent company branding and comply with Web Content Accessibility Guidelines (WCAG) 2.1. What should they consider about themes and branding? K. Salesforce automatically updates the selected brand color to make it accessible; this should overridden to select the colors manually. L. There is a default WCAG complaint Salesforce color theme; only brand color can be updated. M. **The color palette is auto-generated based on the brand color to be WCAG compliant.** 14. of 60. A UX Designer is attending a sprint planning session as part of their team\'s Agile ceremonies. Which methodology could the designer be asked to use to roughly estimate the work required for each item? N. Sprint Backlogging O. Prioritization Matrix P. **T-shirt Sizing** 15. of 60. Cloud Kicks (CK) has made a commitment to incorporating human-centered design and is now collaborating with its Sales team to redesign some of its key sales processes in Salesforce. Which conceptual approach would describe CK\'s new design solutions? Q. V2MOM R. Agile S. **Desirable, Feasible, Viable** 16. of 60. Cloud Kicks (CK) is going mobile and wants to ensure its Salesforce app aligns with company branding. Which element could be customized in the Salesforce app to match CK\'s branding? T. Search bar layout and loading page background U. Background image and focus link color V. **Brand color and loading page logo** 17. of 60. Cloud Kicks (CK) has hired a UX Designer to help with the design of its Experience Cloud site. CK wants to understand the structure and layout of the navigation menu. Which activity should the designer use while card sorting? W. Compare two versions of the navigation menu mockups to see which performs better. X. **Have users sort the cards based on similar categories or groups.** Y. Arrange pages in the navigation menu by alphabetical order. 18. of 60. What are the foundational principles from the Web Content Accessibility Guidelines (WCAG)? Z. **Perceivable, operable, understandable, robust** A. Useful, effective, efficient, reliable B. Desirable, feasible, viable, affordable 19. of 60. Cloud Kicks (CK) is implementing its brand style guide using out-of-the-box Experience Builder features. CK wants to avoid custom solutions. Which declarative option could be used? C. **Apply brand fonts and colors.** D. Use a different template. E. Update global CSS. 20. of 60. A UX Design team is doing a review of a new Lightning Web Component (LWC). They are following the Salesforce Lightning Design System (SLDS) block, element, modifier (BEM) naming conventions. Which class does NOT follow this convention? F. slds-avatar\_circle G. slds-box H. **slds\--size-1-of-2** 21. of 60. A UX Designer interviews a user who spends most of their time moderating forums, enforcing community standards, and providing member support. Which Salesforce persona does this user align with? I. Site Admin J. **Community Manager** K. Support Manager 22. of 60. Cloud Kicks wants to prevent its sales agents from being able to save a new account unless they have entered the phone number in the correct format and with the correct number of digits. A validation rule would then prevent the new account from saving. Which method should be used to improve the user experience in the simplest way while preventing errors? L. Set a prompt to display on the page using In-App Guidance. M. **Set field-level error message to display on the page.** N. Mark the field as Required. 23. of 60. A UX Designer is creating a one-to-many or many-to-one relationship between two objects. Which kind of relationship should the designer use to link the two objects? O. **Master-Detail** P. Hierarchical Q. Lookup 24. of 60. Cloud Kicks (CK) wants to build a custom component for a complex opportunity process. CK\'s UX Designer is creating a three-step flow with modals and needs to select the main buttons for the \"Continue\", \"Cancel\", and \"Back\" actions. Which set should be chosen to adhere to the Salesforce Design System guidelines for button usage? R. Brand button for \"Cancel\" and \"Continue\"; Neutral button for \"Back\" S. **Neutral button for \"Cancel\" and \"Back\"; Brand button for \"Continue\"** T. Brand button for \"Continue\", \"Cancel\", and \"Back\" 25. of 60. A UX Designer wants to remotely collect feedback from hundreds of users on tasks or activities that do not require much imagination or emotion. Which testing approach should be used? U. **Online surveys** V. Usability study W. A/B Testing 26. of 60. A UX Designer is tasked with ensuring Lightning App Builder apps are mobile-friendly, including interactive elements. What should be the minimum touch screen target size for interactive elements on mobile devices? X. 24 pixels wide x 24 pixels tall Y. **44 pixels wide x 44 pixels tall** Z. 64 pixels wide x 64 pixels tall 27. of 60. Cloud Kicks is launching a new Salesforce org and wants to test its levels of accessibility, including keyboard navigation. Which detail could be verified by testing keyboard navigation for accessibility? A. **Tabbing order is logical.** B. Keyboard actions provide audio feedback. C. Actionable items are highlighted in a specific color. 28. of 60. Cloud Kicks is making inclusive design a priority for its communities and customers. What are the three inclusive design action-oriented principles? D. Recognize imperfection. Learn from diversity. One size fits one. E. **Recognize exclusion. Learn from diversity. Solve for one, extend to many.** F. Recognize diversity. Learn from experts. Focus on one person.