Alliance Catholic Credit Union Membership PDF

MEMBERSHIP  Relative of existing ACCU member or Individuals are eligible to become a member immediate family member of Alliance Catholic Credit Union if they are:...

MEMBERSHIP  Relative of existing ACCU member or Individuals are eligible to become a member immediate family member of Alliance Catholic Credit Union if they are:  Employee of ACCU  Any person of Catholic faith living, working,  Students, faculty and alumni of Catholic attending school or worshiping with state of Universities that are located in the state MICHIGAN of Michigan  An employee, student or pensioner of parishes,  Employees or pensioners of Catholic schools or organizations associated with Catholic health care systems that are located church (MICHGAN) within the state of Michigan  Retirees living in Genesee, Lapeer, Livingston,  Persons of the Catholic faith who reside, Monroe, St. Clair, Wayne, Oakland, Macomb or work, attend school or worship within Washtenaw counties the Texas counties that comprise the  Select Employee Groups (SEG), affiliated with Diocese of Tyler, Texas or the Diocese of MISSION STATEMENT A mission statement is a Statement of the purpose of an organization; its reason for existing. A MISSION STATEMENT GUIDES THE ACTIONS OF AN ORGANIZATION:  Spells out the overall goal and provides a path for getting there.  Influences decision making.  Provides the framework or context within which strategies are created. A MISSION STATEMENT SHOULD:  Inspire support and ongoing commitment.  Be short enough so that anyone connected to the organization can readily repeat it.  Use proactive verbs to describe what the organization does. VISION STATEMENT A Vision Statement communicates what an organization would like to achieve or accomplish.  A vision statement should help guide the individuals within the organization for the next 5 – 10 years.  Vision statements help you imagine an ideal position of the company that:  Is greater than the company’s current status.  Is challenging but possible to achieve.  Is exciting and will inspire and motivate the employees.  Resonates with the core values and mission. MEMBER SERVICE SKILLS Making a First Impression You only have ONE opportunity to make a first impression… First impressions are mental snapshots you take when you first encounter a person or situation. They can alter perception, behavior, attribution, memory, and even other people’s behavior. It is important to have an awareness of the power of your first impressions. What are your thoughts when it comes to first impressions? Have you ever made a first impression of a person or situation, and it later turned out to be wrong? MEMBER SERVICE SKILLS  Basic member skills are the actions we 5 Basic Skills take and things we do that are considered “foundational” in our day to day  Greeting People interactions with co-workers and  Developing Rapport members.  Listening Carefully  These are NOT the service skills that are  Being Tactful going to “wow” our members – but they  Saying THANK YOU are an important element in building loyalty. NEGOTIABLE INSTRUMENTS A negotiable instrument is a financial Watermark: document that can be converted to cash The watermark was added with the other upon demand. Common examples include: recent updates in currency and is only on paper money, checks, bonds, etc. 1996 series and higher. The watermark is part of the paper itself and it can easily be seen from both sides of the note. Denominations: Today, currency is only printed in $1, $5, $10, $20, $50, and $100 denominations. Paper: Currency paper is composed of 25% linen and 75% cotton. Red and blue synthetic fibers of various lengths are distributed evenly through the paper. NEGOTIABLE INSTRUMENTS OVERVIEW OF A DRAFT / CHECK  “Maker” of the check  Date the check is written   Check Number    “Payee”    Numerical Dollar amount   Written dollar amount   Drawee    Memo Line   Signature  MICR line NEGOTIABLE INSTRUMENTS For something to be considered a negotiable instrument, like a check, under Article 3 of the Uniform Commercial Code, the following requirements must be met:  The Instrument Must Contain Words Of Negotiability, Such As “Pay to the Order of.”  The Instrument Must Be Payable To A Specific Snow White Person, Company, Or Bearer (“Cash”).  When made payable to a specific business or organization, only that business or organization can negotiate it. Cash  When made payable to “Cash” or “Bearer,” anyone can negotiate it. The instrument must not require the person promising payment to perform any act other than paying the money specified  It Must Have A Drawee (Bank Or Credit Union) Authorized To Pay It  NEGOTIABLE INSTRUMENTS For something to be considered a negotiable instrument, like a check, under Article 3 of the Uniform Commercial Code, the following requirements must be met:  The Payment Must Be For A Specific Dollar Amount. 25.00 The written amount (amount in words) is the LEGAL Twenty-five and 00/100 ~~~~~~ amount if the 2 amounts differ  The Item Must Have A Fixed Date Normal presentment time is 6 months from the date on the check.  Post-dated: When a check is written for a date in the future. The check is NOT negotiable until that date.  Stale-dated: When a check is written for a date in the past. Exceptions to the 6-month timeframe will be noted on the check. Usually government checks are negotiable for 12 months. Some checks will be less than 6 months (i.e., void after 90 days). ENDORSMENTS WHAT IS AN ENDORSEMENT? When we talk of endorsements on checks and other negotiable items, it is in reference to the signature (or stamp) that the payee signs on the back of the check.  WHY IS AN ENDORSEMENT NECESSARY? The parent will to provide documentation that proves he / she is the parent or legal guardian of the minor child, in addition to his/her own A check (or other negotiable item) is a legal document (a promise to personal identification. pay). The endorsement acts to guarantee the item and acknowledge that payee has accepted it. Acceptable documentation includes: When the payee endorses the check, he or she is attesting to the fact  A birth certificate with the child’s name and the parent’s name as that there has been a transfer of said funds and that he/she is mother or father receiving the benefit of funds.  Official guardianship documents from the state  SPECIAL ENDORSEMENTS There are special circumstances when another person will endorse / negotiate a check on behalf of the payee.  PAYABLE TO A MINOR Often, children receive checks for gifts (birthdays, holidays, etc.) that are made payable to them, but they are too young to endorse the check themselves. A parent or guardian can negotiate the item on behalf of the child. ENDORSMENTS The appropriate endorsement for a check that is made payable to a minor who is too Elroy Jetson, A Minor young to endorse the check is: Jane Jetson 1. Child’s Name, A Minor (written by the parent or legal guardian) 2. Signature of Parent / Legal Guardian ENDORSMENTS PAYABLE TO A PERSON WITH A REPRESENTATIVE PAYEE Representative Payees are individuals (or an agency / organization) who is selected to manage the funds of a person who is unable to do so The representative payee should sign themselves. his / her own name on the first line, Representative payees are most often associated then on the second line include with benefits received from Social Security, such “Representative Payee for ____.” as Supplemental Security Income (SSI). The check will be payable to the representative payee. Jane Jetson, Representative payee Examples of individuals who might require a for Elroy Jetson Representative Payee include:  A minor child  Legally incompetent adults  Anyone the Social Security Administration deems incapable of managing their own funds Note: A “Representative Payee” account must be established before the negotiation of any check can occur. ENDORSMENTS PAYABLE TO AN INDIVIDUAL, BUT “POWER OF ATTORNEY” ENDORSES  Someone that has been granted Power of The POA will endorse the check as follows: Attorney (POA) over someone else’s finances Print the principal’s name on the first line will have the authority to handle financial By POAs signature, POA, on the transactions on behalf of the “principal.” second line Note – the POA authority expires  When someone is conducting business on uponGeorge Jetson, the death of the principal behalf of a principal (as a POA) we require By Jane Jetson, POA documents be on file that indicates this authority exists. Individuals can revoke POA status at any time, so it is required that you verify the documentation each time a check is presented. VERIFYING SIGNATURES The most prevalent feature of a disputed document (including checks), in both civil and criminal matters, is the handwriting. Therefore, when you receive a negotiable item, it is imperative that you verify the signatures on the check. Verify all signatures that you have access to. GUIDELINES FOR VERIFYING SIGNATURES If a Non-Member is Cashing an On-Us If a Member is Cashing a Transit Check: Check: Verify the member’s signature (endorsement)  Verify the member’s signature on the front on the back of the check to their ID or what we of the check to that which we have on file. have on file.  Verify the name of the payee matches the Verify the member is in good standing. name on the identification that the non- If the member has utilized Courtesy Pay and member has provided.  Verify the signature on the non-member’s is overdrawn within the CP limit, and is identification to the endorsement on the within the 30-day time period, they are back of the check. considered a member in good standing. RED FLAGS WHEN VERIFYING SIGNATURES  Check does not have perforated edges  The signature doesn’t look “right”  Overwriting (writing over the existing signature)  Turn it upside down  Erasures, obliterations, or correction fluid  Different ink  Pen lifts Spaces between letters or within letters from lifting the pen in the middle of the signature  Ink blots Ink smudges form pausing or hesitating when copying the signature with a fountain pen or felt tip pen  Identical writing for multiple endorsements  Carbon smudges  Uneven pressure  Tremor WHEN IN DOUBT:  Observe the member endorse the check  Have the member repeat the endorsement if  the check is already endorsed  Misspelling Felt tip pens  Confirm personal information about the   Horizontal or vertical lines in the signature area Original signature writing surrounded by tiny flecks, and a slight ridge felt around the edges of the writing member (Mother’s maiden name, phone  The check paper has rough, dull surface, limp consistency, and ink “bleeding” into the fibers number, address, social security number, etc.)  Ask for assistance from your supervisor  IDENTIFICATION  Before completing certain types of transactions, you will need to verify that, without question, the person in front of you is who they claim to be.  This is done by verifying the identification (ID) of the person in front of you. Aside from the policies that Alliance Catholic Credit Union has regarding identification verification, you will need to use your best judgment in deciding whether the identification is enough and if the identification is valid. UNACCEPTABLE FORMS OF ID (AS PRIMARY):  Social Security Cards  Birth or Marriage Certificate  Library Card  Armed Forces Discharge Card BE ALERT FOR:  Temporary Driver’s License  Newly issued ID – the potential for fraud is - non photo high  Credit or Debit Cards  Verifying that the person in front of you IS  Auto Registration the person in the picture  Bank Passbook  The date on the ID matches the  Non photo Union Card approximate age of the person in front of you  Voter Registration Card IDENTITY THEFT Discretion should always be used when verifying identification as they can be easily reproduced. Practice the golden rule of “know your endorser.” Always verify the picture against the person presenting the identification. Additionally, verify the birth date against the reasonable age of the person presenting the identification. EXAMPLES OF IDENTIFICATION ROBBERY AWARENESS There are real risks involved in the work we do. It is important we have a high level of awareness when it comes to these risks. We discuss these risks not to scare our employees, but to keep them aware. Awareness is the best prevention tool that we have. There are a fewthe Statistically, things that researchers ROBBERY found is more likely to: when it comes to robberies in financial institutions.  Occur on a Friday between 9:00 – 11:00am  Occur at a branch location versus a Main Branch  Occur at the teller line Statistically the ROBBER is more likely to:  Use a hold up  Be a Caucasian male  Be alone  Be an amateur  Net less than $10,000 TYPES OF ROBBERIES DEMAND NOTE THE MORNING GLORY This type of robbery occurs when the robber Morning glory robberies involve criminals who walks up to a teller and passes a written note subdue an employee prior to the opening of the that demands cash. Typically, the robber will credit union, to gain access to the branch. Once indicate that he/she has a weapon. This is the in, the criminal will conduct the robbery. most common type of robbery to occur. Typical Techniques used by criminals in VERBAL DEMAND Morning Glory robberies: A verbal demand robbery is when a robber walks  Waiting close to the facility and accosting the up to a teller and verbally demands cash be first employee that arrives. given to him/her. The robber will generally  Waiting for the other employees to arrive and indicate that he/she has a weapon. This type of accosting one or more of them as they unlock robbery is second most common type. the door to enter the branch.  Waiting for all the employees to arrive and THE TAKE OVER using a ruse or pretext to attempt to get an On rare occasions, a criminal may take over the employee to open the door. branch, clearly showing a weapon and threatening employees and members. SECURITY MEASURES  Quarterly & Monthly staff training  Maintain visibility throughout the lobby  Procedures on what to do  Be discreet in cash counting and bank  Awareness deposits  Bait Money  Take precautions during opening and  Keeping Cash levels at a minimum closing  Silent Alarms  Train your employees  Surveillance Cameras  Greet every member!!