Alliance Catholic Credit Union Courtesy Pay Services PDF

Courtesy Pay Courtesy Pay is a service that will be offered at Alliance Catholic Credit Union that allows us to pay an item presented for payment against a member's checking account even if it causes the account to become overdrawn. The Courtesy Pay Program at Alliance Catholic Credit Union will re...

Courtesy Pay Courtesy Pay is a service that will be offered at Alliance Catholic Credit Union that allows us to pay an item presented for payment against a member's checking account even if it causes the account to become overdrawn. The Courtesy Pay Program at Alliance Catholic Credit Union will remain in compliance with terms and conditions of member account agreements and applicable regulations concerning courtesy pay or overdraft services. Courtesy Pay may provide certain account holders the ability to overdraw their personal or business checking accounts up to \$1,000, for a fee, as long as their accounts remain in "good standing" and they have not "abused" Courtesy Pay in the previous 12 month period. Business Checking Accounts are Opted In to Courtesy Pay automatically, and does not require documents to be signed. Only if the Business Decides to Opt Out do they need to sign the Courtesy Pay Opt In/Out form. [**Courtesy Pay Opt In/Out Procedure**](https://alliancecatholic.helpdocs.io/account-maintenance/courtesy-pay-procedures) **Fee:** **\$33 per transaction** ------------------------------------- ----------------------------------------------------------------- **Maximum Limit:** \$1000 **Minimum Age:** 18 **Order Items are Paid:** First In, First Out **Other Eligibility Requirements:** Must qualify using ChexSystems. Basic Checking is not eligible. Qualifications If a member is 18 or older or a qualified Business and the account has been maintained in good standing, defined as A) Making regular deposits sufficient to cover transactions; B) Bringing the account to a positive balance - meaning not overdrawn for more than 30 days consecutively; - and; C) The account is not the subject of any legal process, the Credit Union may at their sole discretion, pay overdrafts up to the limits mentioned above, including our normal Non-Sufficient Funds Fee. Limitations This feature is available [only] on Alliance, Standard and Business Checking accounts. **We will limit the Courtesy Pay exposure to a maximum of up to \$1,000.00 per primary account holder, as identified by social security number or EIN/TIN and only one account will be allowed to have Courtesy Pay attached to it.**  Required Documentation For Alliance and Standard Checking the member must sign the Courtesy Pay Opt In/Out form regardless of whether they are opting in or out of the Courtesy Pay Program. Overdraft Protection Overdraft protection (ODP) protects the member's checking account in the event there are not enough funds to cover an item that is presented for payment. Members can choose to have funds automatically transfer from their Primary Savings in the event they have an overdraft in their checking account. **The transfer can come from a Primary Savings and/or an Overdraft Line of Credit. Transfers are setup automatically when a Checking Account is created, or an Overdraft Line of Credit** ------------------- ----------------------------------------------------------------------------------------------- **Transfer Fee:** **\$5 per transfer, if transferred from the Primary Savings. FREE if from the Overdraft LOC** ------------------- ----------------------------------------------------------------------------------------------- Additional Information - Both the Primary Savings and Overdraft LOC can be setup, it will pull from whichever is listed first, until funds are no longer available. Then move to the other. - Typically the Overdraft LOC is first, followed by Primary Savings - Can not use secondary savings accounts for overdraft protection. Member Verification Member verification is required when transacting on an account, opening a new account, making changes to an existing account, applying for loans, or relaying member information. In-person verification - State ID - Must be valid, not expired - Drivers License - Must be valid, not expired - Passport - Must be valid, not expired - Birth Certificate - Youth Members only who do not have State ID Over the phone verification We require at least 3 verification questions. You can ask any 3 of these. For a member that has a Tel Password, Code Word or Password listed as a Comment on their account, you will need to ask that question, along with one additional identifier below. If they do not know their code word, 3 verifications questions below must be asked. - Last 4 of your social security number - Mother\'s maiden name - If there is a joint owner on the account and you are speaking with the primary member, \"Who is the joint member on your account?\" Or vice versa. - If there isn\'t a joint member, you can ask \"Who is the joint member on your account?\" but the member\'s answer should be, \"I don\'t have a joint member\". - If there is a beneficiary listed on the account, you can ask, \"Who is the beneficiary on your account?\" Or you can ask the same question to someone who may not have a beneficiary listed and their answer should be, \"I don\'t have a beneficiary on my account\". - You can ask, if they receive a direct deposit, \"Where does your direct deposit come from? Or \"How much is your direct deposit?\". - You can ask for driver\'s license number. - \"What type of accounts do you have with ACCU?\". Or \"What other product do you have with ACCU?\". - \"What was the last transaction you did with your debit card? Or if they have an ACH withdrawal that comes out, \"I see you have an automatic withdrawal that comes out of your account, what is the name of that merchant?\". We DO NOT ask for birth date, address, email or phone number for verification questions. This information should ONLY be discussed after verifying the member. Non-Citizen Identification - US Citizens and Non-Citizens can have the same types of identification - US Citizens have Social Security Numbers - Non-Citizen members may have Social Security Numbers or Individual Tax Identification Numbers (ITIN) - An ITIN is issued to someone that may not qualify for a SSN and is typically used for tax reporting purposes - An ITIN begins with the number nine and the fourth digit begins with a seven or an eight (subject to change by the IRS) - If the member's Primary ID does not have a physical address, documentation of a physical address must also be provided +-----------------------------------+-----------------------------------+ | **Standard Account Names:** | **Description:** | +===================================+===================================+ | Primary | Primary Member is designated the | | | Owner of the account. For General | | | Membership accounts, they have | | | complete control. | +-----------------------------------+-----------------------------------+ | Joint | Joint Member shares control with | | | the Primary Member with the | | | following exceptions: | | | | | | - Cannot Close Account | | | | | | - No IRA Access | | | | | | - Cannot add or remove names | | | without Primary. | | | | | | - Cannot apply for Loans | | | without Primary. | | | | | | Must open their own Account to | | | accomplish the above. | +-----------------------------------+-----------------------------------+ | Alternate Mailing | Used as an Alternate Mailing | | | address from the Primary Address. | | | | | | Often used when travelling and | | | mail has been forwarded. | +-----------------------------------+-----------------------------------+ | Beneficiary | Identifies the beneficiary of | | | shares or trust accounts upon | | | death of the Primary Member. | | | | | | If more than one beneficiary, | | | percentages must total 100% | | | | | | A Trust can be listed as | | | Beneficiary. | +-----------------------------------+-----------------------------------+ | Power of Attorney (POA) | Used to identify the legal Power | | | of Attorney on the account. | | | | | | This is manually added to an | | | account upon receiving the POA | | | notarized paperwork. | | | | | | Control of the account is | | | dictated within the POA | | | documents. | +-----------------------------------+-----------------------------------+ Address Change 1. Under the Members Account in Account Manger, choose Address Change Form from the Specfile drop-down. 2. Choose the Member requesting the change, how the request was received, and how Identification was verified. 3. The Change of Address Form will appear with the current address information pre-populated. Enter the New Address Information in the bottom section. 4. Choose Member Signature and have the member sign the form. 5. Once the form is signed, 1. Choose Submit to Host 2. Then choose, Print/Save 6. The address is now updated under the name record, and the recent Address Change Warning Code will be placed on the account. The Address Change form will also image under the members account. We can accept Address Changes via [**DocuSign**](https://alliancecatholic.helpdocs.io/account-maintenance/docu-sign). - Request via DocuSign must use the DocuSign Authenticating Questions to verify the member. **Account Modification Training Agenda** **EAR Account Revision** **Add/Revise Account Names** - Name Change Request Form - Request documentation (marriage certificate, divorce decree, court documents) - Update ID required. - Upload documents and ID in Synergy - Email Deposit ops for new cards (specially credit cards) - Add a Name: Joint or Beneficiary - Primary must be present to add joint. - Only primary can add beneficiaries. - ID is required. Scan front and back in color. - ChexSystems is ran on Joint member. - Utilize ChexSystems Job Aide (found in Resource Center under procedures, retail) - Membership App is signed. - Upload ID in Synergy **Add/Revise Mailing Name** - Address Change Form - Alternate Address - E-Statements **Add Shares** - **Only primary can add shares.** - Secondary Savings - Sign and print membership application - Money Market - Sign and print membership application - Checking Account (to existing account) - Pull ChexSystems (all those on account must qualify for checking account) - Utilize ChexSystems Job Aide - Overdraft payment options - Courtesy Pay - Create debit card in Symitar - Print debit card in Card Wizard - Reg-E for Debit Cards - Have to Print (yes) or it will not update - Card Acknowledgement Form must be completed - Christmas Club - Sign and print membership application - Creating transfer (step by step instructions in Knowledge Base) - Certificate Accounts - Joint is not automatically added to CDs - Joint does not have to be on CD **Auto Transfers** - Auto Transfer procedure (step by step instructions in Knowledge Base) **Joint Removal Form** - Joint owner has to be present to sign, or it will have to be notarized Alkami Orb On-line Banking - Employees must know How to unlock/reset password and to Register members for online banking