Alliance Catholic Credit Union Products & Services PDF

**Types of Share Products**: 1. Angel Savers & Aspire 2. Checking Accounts 3. Christmas Club 4. Secondary Savings & Money Market 5. Certificate of Deposit 6. Savings 101 7. Overdraft Line of Credit 8. Courtesy Pay 9. **Alliance Checking** **Aspire Savings Account** - **Designed...

**Types of Share Products**: 1. Angel Savers & Aspire 2. Checking Accounts 3. Christmas Club 4. Secondary Savings & Money Market 5. Certificate of Deposit 6. Savings 101 7. Overdraft Line of Credit 8. Courtesy Pay 9. **Alliance Checking** **Aspire Savings Account** - **Designed for young adults between 13-17 to encourage saving and financial management** - **Offers membership with ACCU, allowing for flexible saving options** - **ATM/ Debit card available for members 13+ with a Standard Checking and Aspire Savings account** - **Members transition to full adult membership with expanded management opportunities upon turning 18.** **Angel Savings Account** - **Designed for members 12 and under, featuring no monthly maintenance fee.** - **Serves as a primary savings account for younger members.** **Certificates of Deposit (CDs)** - **Savings instruments allowing members to secure interest rates for specified terms, offering higher dividends than regular savings accounts.** - **Two types of CDs available: regular share certificates and IRA certificates.** - **Terms available range from three months to five years, with guaranteed interest rates for the entire term.** - **Dividends are compounded and paid monthly.** - **Early withdrawal penalties apply, with different rates depending on CD maturity length.** - **The 13-Month Flexible CD permits one penalty-free withdrawal up to 25% of principal, with subsequent penalties assessed.** **CD Early Withdrawal Provisions** - **A penalty is applied for early withdrawal before the maturity date.** - **For CDs with a maturity of 9 months or less, the penalty is equivalent to 90 days of interest.** - **For CDs with a maturity of 12 months or more (excluding the 13-Month Flexible CD), the penalty is 180 days of interest.** - **The 13-Month Flexible CD allows one penalty-free withdrawal of up to 25% of the principal; additional withdrawals incur a penalty of 180 days of interest.** **Alliance Checking Account** - **Earns 4.00% APY on balances up to \$15,000 with monthly qualifications: Direct Deposit, 10 signature-based "Credit" transactions, and enrollment in E-statements.** - **Monthly fee is \$6; account available for ages 18+.** **Standard Checking Account** - **Designed for members who opt out of Alliance Checking.** - **Minimum amount to open is \$0; age requirement is 13+; no monthly maintenance fee.** - **Includes courtesy pay available (18 and older), ATM/Debit card, and check writing privileges.** - **Online banking and bill pay options available.** - **Monthly statements provided.** **Basic Checking Account** - **For members not qualifying for Alliance or Standard Checking based on ChexSystems.** - **No courtesy pay; daily debit transaction limit set at \$300.** - **Offers ATM/Debit card, check writing privileges, online banking, and bill pay.** - **No dividends compounded; monthly statements provided.** **Primary Savings Account** - **Membership established with an initial \$5.00 deposit, representing one \"share.\"** - **This share grants voting rights and access to other membership benefits.** - **Minimum balance of \$250 required to earn dividends on the primary savings account.** - **No ATM/Debit Card available for accounts holding only the primary savings.** - **Single Service Fee waived for members aged 18 or younger; avoidable for others by adding eligible services.** **Products/Services Include:** - **Secondary Savings with one transaction completed each month** - **Checking account with monthly activity or direct deposit** - **Money Market** - **Loan** **Secondary Savings Account** - **Additional savings account for members wanting to separate funds from primary savings.** - **Designed for setting savings goals and designated expenses.** - **No minimum balance or monthly maintenance fee required.** - **Cannot be used for overdraft protection.** **Money Market Account** - **Offers a balance of higher dividends and access to funds.** - **No minimum balance to open; dividends compounded and paid monthly.** - **Minimum balance of \$2500 required to earn dividends.** - **Withdrawal limits include six pre-authorized transfers per month.** **University Checking Account** - **Available for students at Detroit Mercy, Madonna, and Sienna Heights.** - **Requires valid student email for account verification.** - **Minimum to open is \$0; age requirement is 18; no annual maintenance fee or inactivity fee.** - **Courtesy pay allows one-time refund of a courtesy pay and NSF fee.** - **Provides ATM/Debit card with no non-network withdrawal fees; check writing privileges included.** - **Online banking and bill pay available; monthly statements provided.** - **Funds insured by the NCUA up to \$250,000 per depositor.** **Member Eligibility** - **Membership requires individuals or entities to fulfill at least one specified criterion.** - **Eligible groups include Catholics living, working, or attending school in Michigan or the Texas dioceses of Tyler and Austin.** - **Employees or retirees associated with Michigan Catholic parishes or health care systems qualify for membership.** - **Relatives of current Alliance Catholic Credit Union members can become members.** - **Employees of affiliated Select Employer Groups (SEGs) are also eligible.** - **Students, faculty, or alumni of Catholic universities in Michigan may join.** **Christmas Club Savings Account** **With our Christmas Club account, members earn dividends throughout the year and what you've saved will automatically transfer to your spending account just in time for holiday shopping in October!** **Auto Transfer of funds to a spending account happens on October1 each year.** **Third Party Services:** 1. Commercial Loans and Commercial Alliance 2. LPL Financial 3. Members Home and Auto 1. Items found in the Spec-file a. ART relationship tool & calendar reminder b. Account Close Workflow c. Card Acknowledgement form d. Address Change form e. Checking Account Convert tool. f. Starter Checks g. CTR h. Direct Deposit i. Joint Removal Form j. Member Mini-Statement k. Reg-E Consent So the member can use their debit card to pay for debit card overdraft transactions. l. Share/Loan list m. Name Change Request form. n. EAR Account Revision. o. Wire Checklists p. Liberty Check Order to order checks for our members The Springboard system is used to complete Travel Notification and create credit cards Affiliated Services -- - Club Checking Use for Alliance Checking, can access via app or online. - Legal Sentinel provides legal services at reduced rates for our members - LPL Financial provides Financial Services, financial products, and advise for our members - Members First Mortgage provides mortgage products for our members - Members Home and Auto provides home and auto insurance for our members - TruStage is the organization ACCU uses for Debt Protection, Mechanical Repair Coverage, and GAP insurance. - Catholic Financial Life provides life insurance for our members at competitive rates. - Credit Union Travel provides discounts rates on travels plans for our members - ACCU Services - - Visa Gift Cards available for our members - Account Relationship Tool used for Referrals and tracking Digital Services available for our members include the following: - Transaction History/On-Line Transfer - Bill Pay - Debit Card - Digital Banking - Direct Deposit - E-Statements - Mobile Wallet - Mobile Deposit Desktop/ Web Programs for our employees to utilize - Cardwizard to make debit cards for our members - Microsoft TEAMS used for ACCU to have meetings with voice and video - SharePoint and Resource Center are resources ACCU employees use to obtain training and procedures needs - CUES Training is used by ACCU employees for yearly training requirements including BSA training classes - KNOW BE4 is a system used for Training ACCU employees for fraud and phishing scams. A **currency transaction report** (CTR) is a **report** that U.S. financial institutions are required to file with FinCEN for each deposit, withdrawal, exchange of **currency**, or other payment or transfer, by, through, or to the financial institution which involves a **transaction** in **currency** of over \$10,000 or more. A Suspicious Activity Report (SAR) is used to report suspected violations of law or activity usually related to money laundering or fraud on a member's account. The Credit Union utilizes Verafin, a BSA/AML Compliance and Fraud Monitoring software, to monitor activity on the member's account and creates an alert to review the activity. A SAR must be filed within 30 days after the date of initial detection of the suspicious activity. The 30-day period does not begin until an appropriate review is conducted and a determination is made that the transaction warrants a SAR filing (CUNA BSA e-school, 2016). If you suspect activity that would constitute filling a SAR, contact the [**ACCU Fraud Team**](mailto:[email protected]) right away. Cashier\'s Check A Cashier's Check is a negotiable instrument that is considered guaranteed funds (in terms that the check will not be returned for Non-Sufficient Funds). Cashier's Checks can be purchased for any dollar amount (no maximum), must have a Payee (person the check is made payable to) and should have a Remitter printed on the check at the time of purchase. **Service Fee:** **\$5** ------------------------------- -------------------- **Maximum Purchase Amount:** None **Available to Non-Members:** No **Expiration:** Void after 90 days Additional Information - Stop payments are permitted at Branch Manager discretion. Must be completed by Accounting. Cash Advance A cash advance is a service that allows Mastercard cardholders to withdrawal cash from their available credit on the card. Cash advances can be completed on ***Credit Cards and Debit Cards.*** **Card Type:** **Mastercard only** ------------------------------- ----------------------------------------------- **Service Fee:** None **Withdrawal Limits:** None - but balance must be available on card. **Available to Non-Members:** Yes Additional Information - ACCU does not charge a fee for cash advances. Other financial institutions may charge a fee. The member will have to check with that financial Institution. Courtesy Pay Courtesy Pay is a service that will be offered at Alliance Catholic Credit Union that allows us to pay an item presented for payment against a member's checking account even if it causes the account to become overdrawn. The Courtesy Pay Program at Alliance Catholic Credit Union will remain in compliance with terms and conditions of member account agreements and applicable regulations concerning courtesy pay or overdraft services. Courtesy Pay may provide certain account holders the ability to overdraw their personal or business checking accounts up to \$1,000, for a fee, as long as their accounts remain in "good standing" and they have not "abused" Courtesy Pay in the previous 12 month period. Business Checking Accounts are Opted In to Courtesy Pay automatically, and does not require documents to be signed. Only if the Business Decides to Opt Out do they need to sign the Courtesy Pay Opt In/Out form. [**Courtesy Pay Opt In/Out Procedure**](https://alliancecatholic.helpdocs.io/account-maintenance/courtesy-pay-procedures) **Fee:** **\$33 per transaction** ------------------------------------- ----------------------------------------------------------------- **Maximum Limit:** \$1000 **Minimum Age:** 18 **Order Items are Paid:** First In, First Out **Other Eligibility Requirements:** Must qualify using ChexSystems. Basic Checking is not eligible. Qualifications If a member is 18 or older or a qualified Business and the account has been maintained in good standing, defined as A) Making regular deposits sufficient to cover transactions; B) Bringing the account to a positive balance - meaning not overdrawn for more than 30 days consecutively; - and; C) The account is not the subject of any legal process, the Credit Union may at their sole discretion, pay overdrafts up to the limits mentioned above, including our normal Non-Sufficient Funds Fee. Limitations This feature is available [only] on Alliance, Standard and Business Checking accounts. **We will limit the Courtesy Pay exposure to a maximum of up to \$1,000.00 per primary account holder, as identified by social security number or EIN/TIN and only one account will be allowed to have Courtesy Pay attached to it.** We reserve the right to not approve any overdrafts against any account until we can verify that the account is being maintained in good standing, as defined above. **For members that have multiple checking accounts, the member must decide which account will have the C-Pay tolerance and Opt In the account. Any and all other checking accounts will have to be Opted Out.** Account Fees Whether we pay or return a Non-Sufficient Funds item, a per-item fee will be charged to your account as a Non-Sufficient Funds Fee, as set forth in our Fee schedule. Members must separately opt-in to allow over-draft of their account for ATM and one-time Debit Card transactions, as outlined by Regulation E. Required Documentation For Alliance and Standard Checking the member must sign the Courtesy Pay Opt In/Out form regardless of whether they are opting in or out of the Courtesy Pay Program. The Courtesy Pay Disclosure must be given if they have chosen to opt-in to the program. Business Checking accounts are Opted In automatically, and must sign the Courtesy Pay Opt In/Out form to opt out of Courtesy Pay. Overdraft Protection Overdraft Protection Overdraft protection (ODP) protects the member's checking account in the event there are not enough funds to cover an item that is presented for payment. Members can choose to have funds automatically transfer from their Primary Savings in the event they have an overdraft in their checking account. **The transfer can come from a Primary Savings and/or an Overdraft Line of Credit. Transfers are setup automatically when a Checking Account is created, or an Overdraft Line of Credit** ------------------- ----------------------------------------------------------------------------------------------- **Transfer Fee:** **\$5 per transfer, if transferred from the Primary Savings. FREE if from the Overdraft LOC** ------------------- ----------------------------------------------------------------------------------------------- Additional Information - Both the Primary Savings and Overdraft LOC can be setup, it will pull from whichever is listed first, until funds are no longer available. Then move to the other. - Typically the Overdraft LOC is first, followed by Primary Savings Member Verification Member verification is required when transacting on an account, opening a new account, making changes to an existing account, applying for loans, or relaying member information. In-person verification - State ID - Must be valid, not expired - Drivers License - Must be valid, not expired - Passport - Must be valid, not expired - Birth Certificate - Youth Members only who do not have State ID Over the phone verification We require at least 3 verification questions. You can ask any 3 of these. For a member that has a Tel Password, Code Word or Password listed as a Comment on their account, you will need to ask that question, along with one additional identifier below. If they do not know their code word, 3 verifications questions below must be asked. A close up of a sign Description automatically generated - Last 4 of your social security number - Mother\'s maiden name - If there is a joint owner on the account and you are speaking with the primary member, \"Who is the joint member on your account?\" Or vice versa. - If there isn\'t a joint member, you can ask \"Who is the joint member on your account?\" but the member\'s answer should be, \"I don\'t have a joint member\". - If there is a beneficiary listed on the account, you can ask, \"Who is the beneficiary on your account?\" Or you can ask the same question to someone who may not have a beneficiary listed and their answer should be, \"I don\'t have a beneficiary on my account\". - You can ask, if they receive a direct deposit, \"Where does your direct deposit come from? Or \"How much is your direct deposit?\". - You can ask for driver\'s license number. - \"What type of accounts do you have with ACCU?\". Or \"What other product do you have with ACCU?\". - \"What was the last transaction you did with your debit card? Or if they have an ACH withdrawal that comes out, \"I see you have an automatic withdrawal that comes out of your account, what is the name of that merchant?\". We DO NOT ask for birth date, address, email or phone number for verification questions. This information should ONLY be discussed after verifying the member. Non-Citizen Identification - US Citizens and Non-Citizens can have the same types of identification - US Citizens have Social Security Numbers - Non-Citizen members may have Social Security Numbers or Individual Tax Identification Numbers (ITIN) - An ITIN is issued to someone that may not qualify for a SSN and is typically used for tax reporting purposes - An ITIN begins with the number nine and the fourth digit begins with a seven or an eight (subject to change by the IRS) - If the member's Primary ID does not have a physical address, documentation of a physical address must also be provided Name Types +-----------------------------------+-----------------------------------+ | **Standard Account Names:** | **Description:** | +===================================+===================================+ | Primary | Primary Member is designated the | | | Owner of the account. For General | | | Membership accounts, they have | | | complete control. | +-----------------------------------+-----------------------------------+ | Joint | Joint Member shares control with | | | the Primary Member with the | | | following exceptions: | | | | | | - Cannot Close Account | | | | | | - No IRA Access | | | | | | - Cannot add or remove names | | | without Primary. | | | | | | - Cannot apply for Loans | | | without Primary. | | | | | | Must open their own Account to | | | accomplish the above. | +-----------------------------------+-----------------------------------+ | Alternate Mailing | Used as an Alternate Mailing | | | address from the Primary Address. | | | | | | Often used when travelling and | | | mail has been forwarded. | +-----------------------------------+-----------------------------------+ | Beneficiary | Identifies the beneficiary of | | | shares or trust accounts upon | | | death of the Primary Member. | | | | | | If more than one beneficiary, | | | percentages must total 100% | | | | | | A Trust can be listed as | | | Beneficiary. | +-----------------------------------+-----------------------------------+ | Power of Attorney (POA) | Used to identify the legal Power | | | of Attorney on the account. | | | | | | This is manually added to an | | | account upon receiving the POA | | | notarized paperwork. | | | | | | Control of the account is | | | dictated within the POA | | | documents. | +-----------------------------------+-----------------------------------+ Cash Advance Procedures: 1. At the cash advance terminal, Insert Chip Card. If no chip, then Swipe. 2. Enter the Cash Advance Amount 3. If prompted for Tip, choose Red (X) to skip Tip 4. If prompted, select Credit or Debit 5. If prompted, do not enter a cash back amount. 6. Once the transaction is complete, the terminal will Approve or Deny the transaction. 7. If approved, receipt will print, remove card. 8. Proceed to Episys for Cash Advance Transaction Cash Advance Transaction 1. In Episys, pull up the members account.\ For Non-Member Advances, in the Account lookup box, just hit Enter to run the transaction through No Account. 2. Process the transaction buy disbursing funds via Cash Disbursed, or a Share Deposit. Funds are withdrawn from the Cash Advance GL. 3. SD or CD + GL (Use \@visa in the GL lookup box) Void Transaction at Terminal 1. At the cash advance terminal, press Other. 2. Select Void 3. Enter SEQ\# from receipt 4. Confirm Transaction by choosing OK. 5. Terminal performs the reversal and prints a void receipt. Reprint Receipt at Terminal 1. At the cash advance terminal, press Other 2. Select Reprint 3. Enter a transaction SEQ\# or press Enter to reprint the last transaction. 4. Receipt will print. Batch Settle Batch settlements for the day should print automatically at the end of the day. To print a batch settlement: 1. At the cash advance terminal, press Other. 2. Select Close Batch 3. Review the screen, then select Ok to confirm totals 4. The device will connect to host and complete the batch settle process. Address Change 1. Under the Members Account in Account Manger, choose Address Change Form from the Specfile drop-down. 2. Choose the Member requesting the change, how the request was received, and how Identification was verified.A screenshot of a computer screen Description automatically generated 3. The Change of Address Form will appear with the current address information pre-populated. Enter the New Address Information in the bottom section.A screenshot of a computer Description automatically generated 4. Choose Member Signature and have the member sign the form. 5. Once the form is signed, 1. Choose Submit to Host 2. Then choose, Print/SaveA computer screen shot of a computer Description automatically generated 6. The address is now updated under the name record, and the recent Address Change Warning Code will be placed on the account. The Address Change form will also image under the members account. DocuSign Requests We can accept Address Changes via [**DocuSign**](https://alliancecatholic.helpdocs.io/account-maintenance/docu-sign). - Request via DocuSign must use the DocuSign Authenticating Questions to verify the member. - Use the fillable request form on ACCU Connect ([**HERE**](https://connect/WebDAV/Forms/Retail/Change%20of%20Address%20Form.pdf)) - The above process will change the address and that should not be done until the DocuSign form is returned. Using the fillable version on ACCU Connect will still require you to complete the steps above once it\'s returned, skipping the signing portion within Episys. - Fill in all of the information on the form prior to sending for signature via DocuSign - When the form is returned, it must be [**imaged**](https://alliancecatholic.helpdocs.io/synergy/imaging-documents) to the members account. Automatic Transfer Setup 1. Navigate to the Member\'s account in Account Manager. 2. Right click on the share designated for withdrawal and select **Create Share Transfer** 3. In the **Transfer Type** field select Auto Share Transfer from the drop down 4. Enter the account number in the **Account** field indicting where the funds should transfer to. You can also enter \* to lookup an account. 5. In the **ID Type** field select LOAN for Loan transfer and SHARE for share transfer. 6. Enter the Share or Loan ID in the **ID** field. You can also enter \* to lookup a Share. 7. In the **Amount** field enter the Transfer Amount 8. Choose the **Transfer Frequency,** typically this is monthly. 9. Enter the day of the month for the transfer in the **Transfer Day 1** field, press Enter and then the **Next Transfer Date** will automatically populate 10. Enter today\'s date as the **Effective Date** A screenshot of a computer Description automatically generated **Account Modification Training Agenda** **EAR Account Revision** **Add/Revise Account Names** - Name Change Request Form - Request documentation (marriage certificate, divorce decree, court documents) - Update ID required. - Upload documents and ID in Synergy - Email Deposit ops for new cards (specially credit cards) - Add a Name: Joint or Beneficiary - Primary must be present to add joint. - Only primary can add beneficiaries. - ID is required. Scan front and back in color. - ChexSystems is ran on Joint member. - Utilize ChexSystems Job Aide (found in Resource Center under procedures, retail) - Membership App is signed. - Upload ID in Synergy **Add/Revise Mailing Name** - Address Change Form - Alternate Address - E-Statements **Add Shares** - **Only primary can add shares.** - Secondary Savings - Sign and print membership application - Money Market - Sign and print membership application - Checking Account (to existing account) - Pull ChexSystems (all those on account must qualify for checking account) - Utilize ChexSystems Job Aide - Overdraft payment options - Courtesy Pay - Create debit card in Symitar - Print debit card in Card Wizard - Reg-E for Debit Cards - Have to Print (yes) or it will not update - Card Acknowledgement Form must be completed - Christmas Club - Sign and print membership application - Creating transfer (step by step instructions in Knowledge Base) - Certificate Accounts - Joint is not automatically added to CDs - Joint does not have to be on CD **Courtesy Pay Opt In/Out Manually** **Springboard** - How to get to Springboard - How to look up an account with number or member's name/last 4 of ssn - Review information on startup page of account - FD memos/memos - Find and print statements. - Current activity - Promo/protected balances - Rewards home (to review points and expiration dates) - Update cardholder information (overnight after changes are made in Symitar) - Reset Falcon to set travel strategy. - Payment history - Set up auto payments. - Cardholder payoff balances **Auto Transfers** - Auto Transfer procedure (step by step instructions in Knowledge Base) - Account Cross Transfer Form (Home banking; alternate account) (step by step instructions in Knowledge Base) - Right click on 'Preference', click on Access Creation - Payment Transfer Options Form **Direct Deposit Form** **Joint Removal Form** - Joint owner has to be present to sign, or it will have to be notarized Alkami Orb On-line Banking - How to unlock/reset password for users - How to Register members for online banking **Comment/Notes**