ch07.ppt

Information Technology Project Management – Fifth Edition By Jack T. Marchewka Northern Illinois University 7-1 Copyright 2015 John Wiley & Sons, Inc.  Managing Project Risk...

Information Technology Project Management – Fifth Edition By Jack T. Marchewka Northern Illinois University 7-1 Copyright 2015 John Wiley & Sons, Inc.  Managing Project Risk Chapter 7 7-2 Copyright 2015 John Wiley & Sons, Inc. Learning Objectives  Describe the project risk management planning framework introduced in this chapter.  Apply risk identification tools and understand the causes, effects, and the integrative nature of project risks.  Apply several qualitative and quantitative analysis techniques that can be used to prioritize and analyze various project risks.  Describe the various risk strategies, such as insurance, avoidance, or mitigation.  Describe risk monitoring and control.  Describe risk evaluation in terms of how the entire risk management process should be evaluated in order to learn from experience and to identify best practices. 7-3 Copyright 2015 John Wiley & Sons, Inc. Common Mistakes in Managing Project Risk  Not understanding the benefits of risk management  Not providing adequate time for risk management  Not identifying and assessing risk using a standardized approach 7-4 Copyright 2015 John Wiley & Sons, Inc. Effective & Successful Risk Management Requires  Commitment by all stakeholders  Stakeholder responsibility  Different risks for different types of projects 7-5 Copyright 2015 John Wiley & Sons, Inc. Definition of Risk (PMBOK® Guide)  An uncertain event or condition that, if occurs, has a positive or negative effect on one or more of the project objectives such as scope, schedule, cost, and quality. 7-6 Copyright 2015 John Wiley & Sons, Inc. Project Risk Management Processes 7-7 Copyright 2015 John Wiley & Sons, Inc. Step 1 – Create A Risk Plan  Requires firm commitment by all stakeholders to the entire Risk Management (RM) approach  RM should align throughout the organization  Risk Planning focuses on preparation  Systematic preparation and planning can help minimize adverse effects on the project while taking advantage of opportunities as they arise 7-8 Copyright 2015 John Wiley & Sons, Inc.  STEP 2 – Identify Risks through a Project Risk Risk Identification Framework Identification Framework 7-9 Copyright 2015 John Wiley & Sons, Inc. STEP 2 – Identify Risks through Risk Identification Tools & Techniques  Learning Cycles  Brainstorming  Nominal Group Technique  Delphi Technique  Interviews  Checklists  SWOT Analysis  Cause & Effect (a.k.a. Fishbone/Ishikawa)  Past Projects 7-10 Copyright 2015 John Wiley & Sons, Inc.  STEP 2 – Identify Risks through Risk Identification Tools & Techniques – Nominal Group Technique (NGT) 1. Each individual silently writes their ideas on a piece of paper 2. Each idea is then written on a board or flip chart one at a time in a round-robin fashion until each individual has listed all of his or her ideas 3. The group then discusses and clarifies each of the ideas 4. Each individual then silently ranks and prioritizes the ideas 5. The group then discusses the rankings and priorities 6. Each individual ranks and prioritizes the ideas again 7. The rankings and prioritizations are then summarized for the group 7-11 Copyright 2015 John Wiley & Sons, Inc. STEP 2 – Identify Risks through Risk Identification Tools & Techniques – Risk Check List  Funding for the project has been secured  Funding for the project is sufficient  Funding for the project has been approved by senior management  The project team has the requisite skills to complete the project  The project has adequate manpower to complete the project  The project charter and project plan have been approved by senior management or the project sponsor  The project’s goal is realistic and achievable  The project’s schedule is realistic and achievable  The project’s scope has been clearly defined  Processes for scope changes have been clearly defined 7-12 Copyright 2015 John Wiley & Sons, Inc. STEP 2 – Identify Risks through Risk Identification Tools & Techniques – SWOT Analysis 7-13 Copyright 2015 John Wiley & Sons, Inc. STEP 2 – Identify Risks through Risk Identification Tools & Techniques – Cause & Effect Diagram 7-14 Copyright 2015 John Wiley & Sons, Inc. STEP 3 – Analyze Risks Risk = f(Probability * Impact) Risk assessment focuses on prioritizing risks so that an effective strategy can be formulated for those risks that require a response. Can’t respond to all Depends on risks! Stakeholder risk tolerances 7-15 Copyright 2015 John Wiley & Sons, Inc. STEP 3 – Analyze Risks Qualitative Approaches  Expected Value & Payoff Tables  Decision Trees  Risk Impact Table & Ranking  Tusler’s Risk Classification Which risks require a response? 7-16 Copyright 2015 John Wiley & Sons, Inc. Payoff Table A B A*B Schedule Risk Probability Payoff Prob * Payoff (In thousands) (In thousands) Project completed 20 days early 5% $ 200 $10 Project completed 10 days early 20% $ 150 $30 The Expected Project completed on Schedule 50% $ 100 $50 Value Project completed 10 days late 20% $ - $0 Project completed 20 days late 5% $ (40) ($2) 100% $88 7-17 Copyright 2015 John Wiley & Sons, Inc. Decision Tree Analysis 7-18 Copyright 2015 John Wiley & Sons, Inc. STEP 3 – Analyze Risks – Risk Impact Table IT Project Risk Impact Analysis 7-19 Copyright 2015 John Wiley & Sons, Inc.  Risk Rankings 7-20 Copyright 2015 John Wiley & Sons, Inc. Tusler’s Risk Classification 21 Copyright 2012 John Wiley & Sons, Inc. STEP 3 – Analyze Risks Quantitative Approaches  Quantitative Probability Distributions  Discrete  Binomial  Continuous  Normal  PERT  TRIANG 7-22 Copyright 2015 John Wiley & Sons, Inc. Binomial Probability Distribution 7-23 Copyright 2015 John Wiley & Sons, Inc. Normal Distribution 7-24 Copyright 2015 John Wiley & Sons, Inc. Normal Distribution  Rules of thumb with respect to observations  Approximately…. 68% + 1 standard deviations of mean 95% + 2 standard deviations of the mean 99% + 3 standard deviations of the mean 7-25 Copyright 2015 John Wiley & Sons, Inc. PERT Distribution PERT MEAN = (a + 4b + c)/6 Where: a = optimistic estimate b = most likely c = pessimistic 7-26 Copyright 2015 John Wiley & Sons, Inc. PERT Distribution 7-27 Copyright 2015 John Wiley & Sons, Inc. Triangular Distribution 7-28 Copyright 2015 John Wiley & Sons, Inc. Simulations  Monte Carlo  Technique that randomly generates specific values for a variable with a specific probability distribution  Goes through a number of trials or iterations and records the outcome  @RISK6®  An MS Project® add in that provides a useful tool for conducting risk analysis of your project plan  http://www.palisade.com/risk/ 7-29 Copyright 2015 John Wiley & Sons, Inc. Monte Carlo Simulation 7-30 Copyright 2015 John Wiley & Sons, Inc. Cumulative Probability Distribution 7-31 Copyright 2015 John Wiley & Sons, Inc. Sensitivity Analysis Using a Tornado Graph Tornado Graph 7-32 Copyright 2015 John Wiley & Sons, Inc. STEP 4 – Develop Risk Strategies – Risk Strategies Depend On  The nature of the risk itself  Really an opportunity or threat?  Impact of the risk on the project’s MOV and objectives  Likelihood? Impact?  The project’s constraints in terms of scope, schedule, budget, and quality requirements  Successful response possible with available resources?  Risk tolerances or preferences of the project stakeholders 7-33 Copyright 2015 John Wiley & Sons, Inc. STEP 4 – Develop Risk Strategies – Strategies to respond to opportunities with potential positive impacts on the project goal and objectives  Exploitation – attempt to take advantage of the situation  Sharing of Ownership – e.g. joint partnerships or joint ventures with customers or vendors  Acceptance – PM and project team members’ minds are open in order to take advantage of opportunities as they arise 7-34 Copyright 2015 John Wiley & Sons, Inc. STEP 4 – Develop Risk Strategies  Accept or Ignore  Management Reserves  Released by senior management  Contingency Reserves  Part of project’s budget  Contingency Plans  Avoidance  Mitigate  Reduce the likelihood or impact (or both)  Transfer  E.g. insurance 7-35 Copyright 2015 John Wiley & Sons, Inc. STEP 5 – Monitor and Control Risk  Risk Audits  External to project team  Risk Reviews  Internal  Risk Status Meetings & Reports 7-36 Copyright 2015 John Wiley & Sons, Inc. STEP 5 – Respond and Evaluate Response to Risk through a Risk Response Plan that includes:  A trigger which flags that the risk has occurred  An owner of the risk (i.e., the person or group responsible for monitoring the risk and ensuring that the appropriate risk response is carried out)  A response based on one of the four basic risk strategies  Adequate resources 7-37 Copyright 2015 John Wiley & Sons, Inc. STEP 5 – Respond and Evaluate Response to Risk through Risk Evaluation  Lessons learned and best practices help us to:  Increase our understanding of IT project risk in general.  Understand what information was available to managing risks and for making risk-related decisions.  Understand how and why a particular decision was made.  Understand the implications not only of the risks, but also the decisions that were made.  Learn from our experience so that others may not have to repeat our mistakes. 7-38 Copyright 2015 John Wiley & Sons, Inc.  Calling For Bachelor of Information Systems (Hons.) 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