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The front office of a hotel is important for a few different reasons. It serves as the "showcase window" and is the heart of the hotel as it reflects the image of the hotel and is where all information and messages are shared. The front office is also important because it is responsible for selling...

The front office of a hotel is important for a few different reasons. It serves as the "showcase window" and is the heart of the hotel as it reflects the image of the hotel and is where all information and messages are shared. The front office is also important because it is responsible for selling rooms, which contribute to over 50% of the hotel's total sales.