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## Service Advisor Quiz ### Question 1: Why don’t some Service Advisors take advantage of their opportunities to make a difference for their customers? - a. They believe they're just supposed to "take orders" - b. They think they'll lose opportunities to "upsell" - c. They believe customers won't...

## Service Advisor Quiz ### Question 1: Why don’t some Service Advisors take advantage of their opportunities to make a difference for their customers? - a. They believe they're just supposed to "take orders" - b. They think they'll lose opportunities to "upsell" - c. They believe customers won't listen to them. - d. They don't think they know enough to be able to help. ### Question 2: What is one of our most important responsibilities in supporting warranty claims as a Service Advisor? - a. Diagnosing what's wrong - b. Selling Ford Protect and Lincoln Protect coverage - c. Making sure parts will be available - d. Writing a detailed Repair Order ### Question 3: What does the Operations Department depend on Service to do? - a. Let them handle all invoicing - b. Manage recruiting and hiring - c. Promote the Store on social media - d. Complete paperwork accurately and on time ### Question 4: Why is the Service Advisor's job so important to Store success? - a. Because customers refer to Service Advisors by name on their CVP surveys - b. Because Service Advisors know all the technology in customer vehicles - c. Because customers depend on Service Advisors to tell them when they should consider a new vehicle purchase - d. Because customers are likely to see Service Advisors more often than their salespeople.