Transition Supervisor to Manager Skills Quiz

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19 Questions

Which of the following is NOT one of the 5 types of communication mentioned?

Empathetic

What is the difference between sympathy and empathy in communication?

Sympathy means understanding from your own perspective, while empathy means sharing and identifying with another's feelings.

What are the 3 C's of Communication mentioned in the text?

Confident, Clear, Controlled

Which of the following is NOT a level of intra-organizational conflict?

Diagonal

What are the two basic dimensions along which behaviors can be described, according to the Thomas Kilmann Conflict Mode?

Assertiveness and Cooperativeness

Which of the following is NOT a key element of Emotional Intelligence (EI)?

Assertiveness

According to the Tuckman Model for Group Development, what is the stage that comes after 'norming'?

Performing

Which of the following is an example of a hard skill?

Welding

What percentage of internal hires admit it took at least six months to have a real impact?

25%

Which of the following is NOT considered a soft skill?

Microsoft Office

What is the last stage in the Tuckman Model for Group Development?

Adjourning

Which of the following is considered a hard skill related to computer technology?

Computer-Aided Design (CAD)

What is the key element of Emotional Intelligence that involves understanding the emotions of people around you?

Empathy

Which self-assessment tool focuses on Dominance, Influence, Steadiness, and Conscientiousness?

DISC

What is the difference between passive-aggressive communication and manipulative communication?

Passive-aggressive communication avoids confrontation, while manipulative communication involves controlling others in an insidious manner.

In the context of conflict management, what is the difference between indirect conflict management and direct conflict management?

Indirect conflict management involves managing the conflict through common goals, while direct conflict management focuses on resolving the conflict directly.

How does assertiveness differ from cooperativeness in the context of communication?

Assertiveness involves being self-confident without being aggressive, while cooperativeness involves satisfying other's concerns.

Which level of intra-organizational conflict involves disagreements between groups on the same hierarchical level?

Horizontal conflict

How does listening differ from hearing in effective communication?

Listening involves interpreting what is said and understanding it, while hearing is merely passively receiving sounds through ears.

Test your knowledge on the most important skills required for a mid-level manager transitioning from a supervisor role. This quiz covers communication, listening, facilitation, problem solving, motivation, interpersonal skills, emotional intelligence, and self-assessment tools like Myers Briggs Personality Test.

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